[Skip to main content](#vessel-content) # Canada Post - Checkout Error ## - **[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")** - [![jukeboxjunkey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar15117.png)](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Topic Author - [ Offline](/forum/user/15117-jukeboxjunkey) Less More - Posts: 33 - Thank you received: 2 - - - - 8 years 10 months ago [\#285505](#285505) by [jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") *[Canada Post - Checkout Error](/forum/28-shipping-methods/893376-canada-post-checkout-error#285505 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 -- Browser(s) name and version -- : Chrome/Firefox -- Error-message(debug-mod must be tuned on) -- : In checkout: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused Just started getting this message: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused. There is no warehouse usable for that location.")* was created by *[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")* -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 -- Browser(s) name and version -- : Chrome/Firefox -- Error-message(debug-mod must be tuned on) -- : In checkout: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused Just started getting this message: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused. There is no warehouse usable for that location. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzMzc2LWNhbmFkYS1wb3N0LWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 8 years 10 months ago [\#285507](#285507) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Canada Post - Checkout Error](/forum/28-shipping-methods/893376-canada-post-checkout-error#285507 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 -- Browser(s) name and version -- : Chrome/Firefox -- Error-message(debug-mod must be tuned on) -- : In checkout: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused Just started getting this message: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused. There is no warehouse usable for that location.")* Hi, This indicates that your hosting must have some firewall blocking the connection to canadapost. I would recommend first contacting the support of your hosting and give them this message so that they can look at it and hopefully whitelist the connection for you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzMzc2LWNhbmFkYS1wb3N0LWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")** - [![jukeboxjunkey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar15117.png)](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Topic Author - [ Offline](/forum/user/15117-jukeboxjunkey) Less More - Posts: 33 - Thank you received: 2 - - - - 8 years 10 months ago [\#285526](#285526) by [jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Replied by *[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")* on topic *[Canada Post - Checkout Error](/forum/28-shipping-methods/893376-canada-post-checkout-error#285526 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 -- Browser(s) name and version -- : Chrome/Firefox -- Error-message(debug-mod must be tuned on) -- : In checkout: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused Just started getting this message: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused. There is no warehouse usable for that location.")* Thanks for your response. That appears to be the issue. ![:)](/media/kunena/emoticons/3.png ":)") However now I am getting the following errors (note, that everything was working fine a short while back): Error: Error while sending XML to CANADA POST. Error code: -2001. Message: Merchant CPC Id not found on server. Message: There is no warehouse usable for that location Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzMzc2LWNhbmFkYS1wb3N0LWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 10 months ago [\#285532](#285532) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Canada Post - Checkout Error](/forum/28-shipping-methods/893376-canada-post-checkout-error#285532 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 -- Browser(s) name and version -- : Chrome/Firefox -- Error-message(debug-mod must be tuned on) -- : In checkout: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused Just started getting this message: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused. There is no warehouse usable for that location.")* Hello, Can you show us some screenshots of how you configured your Canada Post shipping method so that we can maybe reproduce it on our end ? Also, note that the "Error code: -2001. Message: Merchant CPC Id not found on server." generally means that your Canada Post credentials used on through options of your plugin configuration pages are not valid. Best regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzMzc2LWNhbmFkYS1wb3N0LWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")** - [![jukeboxjunkey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar15117.png)](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Topic Author - [ Offline](/forum/user/15117-jukeboxjunkey) Less More - Posts: 33 - Thank you received: 2 - - - - 8 years 10 months ago - 8 years 10 months ago [\#285564](#285564) by [jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Replied by *[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")* on topic *[Canada Post - Checkout Error](/forum/28-shipping-methods/893376-canada-post-checkout-error#285564 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 -- Browser(s) name and version -- : Chrome/Firefox -- Error-message(debug-mod must be tuned on) -- : In checkout: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused Just started getting this message: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused. There is no warehouse usable for that location.")* Please see attached - [ ![hikashop-180108-c.jpg](/forum/attachment/42062) ](/forum/attachment/42062 "...p-180108-c.jpg") [ ](/forum/attachment/42062?download=1 "...p-180108-c.jpg") - [ ![hikashop-180108-b.jpg](/forum/attachment/42063) ](/forum/attachment/42063 "...p-180108-b.jpg") [ ](/forum/attachment/42063?download=1 "...p-180108-b.jpg") - [ ![hikashop-180108-a.jpg](/forum/attachment/42064) ](/forum/attachment/42064 "...p-180108-a.jpg") [ ](/forum/attachment/42064?download=1 "...p-180108-a.jpg") - [ ![hikashop-180108-d.jpg](/forum/attachment/42065) ](/forum/attachment/42065 "...p-180108-d.jpg") [ ](/forum/attachment/42065?download=1 "...p-180108-d.jpg") Last edit: 8 years 10 months ago by [jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile"). Reason: added attachement Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzMzc2LWNhbmFkYS1wb3N0LWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 10 months ago [\#285583](#285583) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Canada Post - Checkout Error](/forum/28-shipping-methods/893376-canada-post-checkout-error#285583 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 -- Browser(s) name and version -- : Chrome/Firefox -- Error-message(debug-mod must be tuned on) -- : In checkout: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused Just started getting this message: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused. There is no warehouse usable for that location.")* Hello, Can you try it without any space on your the "Post code" option of your canada post warehouse configuration space ? Also, you should contact the Canada Post platform regarding the "Error code: -2001. Message: Merchant CPC Id not found on server." error message, it generally means that your credentials aren't valide or enabled. Best regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzMzc2LWNhbmFkYS1wb3N0LWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")** - [![jukeboxjunkey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar15117.png)](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Topic Author - [ Offline](/forum/user/15117-jukeboxjunkey) Less More - Posts: 33 - Thank you received: 2 - - - - 8 years 9 months ago [\#287680](#287680) by [jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Replied by *[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")* on topic *[Canada Post - Checkout Error](/forum/28-shipping-methods/893376-canada-post-checkout-error#287680 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 -- Browser(s) name and version -- : Chrome/Firefox -- Error-message(debug-mod must be tuned on) -- : In checkout: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused Just started getting this message: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused. There is no warehouse usable for that location.")* I contacted Canada Post. They say my credentials are fine. I've remove the space on the Postal Code. I even purchased your Canada Post ADVANCED Shipping plugin and I still get the Error while sending XML to CANADA POST. Error code: -2001. Message: Merchant CPC Id not found on server. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzMzc2LWNhbmFkYS1wb3N0LWNoZWNrb3V0LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 8 years 9 months ago [\#287681](#287681) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Canada Post - Checkout Error](/forum/28-shipping-methods/893376-canada-post-checkout-error#287681 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 5.6.32 -- Browser(s) name and version -- : Chrome/Firefox -- Error-message(debug-mod must be tuned on) -- : In checkout: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused Just started getting this message: An error occurred. The connection to the Canada Post server could not be established: Failed to connect to cybervente.postescanada.ca port 30000: Connection refused. There is no warehouse usable for that location.")* Hello, Please do not duplicate posts for the same issue. [ www.hikashop.com/forum/shipping-methods/...od-found.html#287676](https://www.hikashop.com/forum/shipping-methods/893487-once-again-for-the-umpteenth-time-canada-post-no-shipping-method-found.html#287676) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. 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