[Skip to main content](#vessel-content) # Domestic UPS rates are being displayed, but International rates are not ## - **[a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile")** - [![a2zcs's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar33209.jpg)](/forum/user/33209-a2zcs "View a2zcs's Profile") Topic Author - [ Offline](/forum/user/33209-a2zcs) Less More - Posts: 298 - Thank you received: 7 - - 8 years 9 months ago [\#286423](#286423) by [a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile") *[Domestic UPS rates are being displayed, but International rates are not](/forum/28-shipping-methods/893559-domestic-ups-rates-are-being-displayed-but-international-rates-are-not#286423 "-- url of the page with the problem -- : mainethread.com -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 7.0.27 -- Browser(s) name and version -- : Firefox 57.0.4 -- Error-message(debug-mod must be tuned on) -- : none for shipping within the U.S. to domestic addresses, the system is quoting the rates fine., However for any address outside the U.S. no rates are shown. No restrictions are in place and all zones are published. Any thought where else to look?")* was created by *[a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile")* -- url of the page with the problem -- : [ mainethread.com](http://mainethread.com) -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 7.0.27 -- Browser(s) name and version -- : Firefox 57.0.4 -- Error-message(debug-mod must be tuned on) -- : none for shipping within the U.S. to domestic addresses, the system is quoting the rates fine., However for any address outside the U.S. no rates are shown. No restrictions are in place and all zones are published. Any thought where else to look? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzNTU5LWRvbWVzdGljLXVwcy1yYXRlcy1hcmUtYmVpbmctZGlzcGxheWVkLWJ1dC1pbnRlcm5hdGlvbmFsLXJhdGVzLWFyZS1ub3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 9 months ago [\#286452](#286452) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Domestic UPS rates are being displayed, but International rates are not](/forum/28-shipping-methods/893559-domestic-ups-rates-are-being-displayed-but-international-rates-are-not#286452 "-- url of the page with the problem -- : mainethread.com -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 7.0.27 -- Browser(s) name and version -- : Firefox 57.0.4 -- Error-message(debug-mod must be tuned on) -- : none for shipping within the U.S. to domestic addresses, the system is quoting the rates fine., However for any address outside the U.S. no rates are shown. No restrictions are in place and all zones are published. Any thought where else to look?")* Hello, Can you show us some screenshots of how you configured your shipping method, so that we can understand and reproduce your issue ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzNTU5LWRvbWVzdGljLXVwcy1yYXRlcy1hcmUtYmVpbmctZGlzcGxheWVkLWJ1dC1pbnRlcm5hdGlvbmFsLXJhdGVzLWFyZS1ub3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile")** - [![a2zcs's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar33209.jpg)](/forum/user/33209-a2zcs "View a2zcs's Profile") Topic Author - [ Offline](/forum/user/33209-a2zcs) Less More - Posts: 298 - Thank you received: 7 - - 8 years 9 months ago [\#286536](#286536) by [a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile") Replied by *[a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile")* on topic *[Domestic UPS rates are being displayed, but International rates are not](/forum/28-shipping-methods/893559-domestic-ups-rates-are-being-displayed-but-international-rates-are-not#286536 "-- url of the page with the problem -- : mainethread.com -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 7.0.27 -- Browser(s) name and version -- : Firefox 57.0.4 -- Error-message(debug-mod must be tuned on) -- : none for shipping within the U.S. to domestic addresses, the system is quoting the rates fine., However for any address outside the U.S. no rates are shown. No restrictions are in place and all zones are published. Any thought where else to look?")* Hi, Thanks for looking into this. screenshots are attached. [ ![ups3.jpg](/forum/attachment/42292) ](/forum/attachment/42292 "ups3.jpg") [ ![ups2.jpg](/forum/attachment/42293) ](/forum/attachment/42293 "ups2.jpg") [ ![ups.jpg](/forum/attachment/42294) ](/forum/attachment/42294 "ups.jpg") - [ ![ups3.jpg](/forum/attachment/42292) ](/forum/attachment/42292 "ups3.jpg") [ ](/forum/attachment/42292?download=1 "ups3.jpg") - [ ![ups2.jpg](/forum/attachment/42293) ](/forum/attachment/42293 "ups2.jpg") [ ](/forum/attachment/42293?download=1 "ups2.jpg") - [ ![ups.jpg](/forum/attachment/42294) ](/forum/attachment/42294 "ups.jpg") [ ](/forum/attachment/42294?download=1 "ups.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzNTU5LWRvbWVzdGljLXVwcy1yYXRlcy1hcmUtYmVpbmctZGlzcGxheWVkLWJ1dC1pbnRlcm5hdGlvbmFsLXJhdGVzLWFyZS1ub3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 9 months ago [\#286537](#286537) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Domestic UPS rates are being displayed, but International rates are not](/forum/28-shipping-methods/893559-domestic-ups-rates-are-being-displayed-but-international-rates-are-not#286537 "-- url of the page with the problem -- : mainethread.com -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 7.0.27 -- Browser(s) name and version -- : Firefox 57.0.4 -- Error-message(debug-mod must be tuned on) -- : none for shipping within the U.S. to domestic addresses, the system is quoting the rates fine., However for any address outside the U.S. no rates are shown. No restrictions are in place and all zones are published. Any thought where else to look?")* Hello, Your issue is coming from the way you have configured your UPS warehouse, you'll just have to remove the value that you have set through the "Zone" option and it should work fine for international shipping address. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzNTU5LWRvbWVzdGljLXVwcy1yYXRlcy1hcmUtYmVpbmctZGlzcGxheWVkLWJ1dC1pbnRlcm5hdGlvbmFsLXJhdGVzLWFyZS1ub3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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