[Skip to main content](#vessel-content) # Shipping Prices are WRONG ! ## - **[SVT](/forum/user/41145-svt "View SVT's Profile")** - [![SVT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41145-svt "View SVT's Profile") - [ Offline](/forum/user/41145-svt) Less More - Posts: 14 - Thank you received: 2 - - 8 years 8 months ago [\#289653](#289653) by [SVT](/forum/user/41145-svt "View SVT's Profile") Replied by *[SVT](/forum/user/41145-svt "View SVT's Profile")* on topic *[Shipping Prices are WRONG !](/forum/28-shipping-methods/893606-shipping-prices-are-wrong?start=40#289653 "-- url of the page with the problem -- : www.p3proswing.com/site3 -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 There is something wrong with the way shipping costs are being generated within HikaShop (or passed by UPS). UPS never charges more for multiple packages in a single shipment than the individual packages combined but that is what is happening in HikaShop. Here is an example from our site. If you put a in the shopping cart and view the price (in my test it was $29.17). Now remove it from the cart and put in a and view the price (In my test it was $35.12). Next, put both items in the cart at the same time and view the price (in my example it was $96.90, yet the individual packages would have only totalled $64.29). As you can see, this cannot be. This is causing HUGE discrepancies in our larger packages so I need an immediate fix. We are releasing a new product (2 boxes - UPS Published is $42.16, HikaShop is $121.23) and package (4 boxes - UPS Published is $69.52 and HikaShop is $264.23). I'm sure this is effecting our other packages as well.")* Am I doing this from the 'My Subscriptions' page? We have the Business version. Also, that image you pasted is the Build that our system is showing. What should I expect the 'latest version'? It would appear it is a datastamp. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzNjA2LXNoaXBwaW5nLXByaWNlcy1hcmUtd3Jvbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 8 years 8 months ago [\#289654](#289654) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping Prices are WRONG !](/forum/28-shipping-methods/893606-shipping-prices-are-wrong?start=40#289654 "-- url of the page with the problem -- : www.p3proswing.com/site3 -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 There is something wrong with the way shipping costs are being generated within HikaShop (or passed by UPS). UPS never charges more for multiple packages in a single shipment than the individual packages combined but that is what is happening in HikaShop. Here is an example from our site. If you put a in the shopping cart and view the price (in my test it was $29.17). Now remove it from the cart and put in a and view the price (In my test it was $35.12). Next, put both items in the cart at the same time and view the price (in my example it was $96.90, yet the individual packages would have only totalled $64.29). As you can see, this cannot be. This is causing HUGE discrepancies in our larger packages so I need an immediate fix. We are releasing a new product (2 boxes - UPS Published is $42.16, HikaShop is $121.23) and package (4 boxes - UPS Published is $69.52 and HikaShop is $264.23). I'm sure this is effecting our other packages as well.")* Hello, Yes, please download the latest version from our website (my subscriptions) and install it in your website. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzNjA2LXNoaXBwaW5nLXByaWNlcy1hcmUtd3Jvbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SVT](/forum/user/41145-svt "View SVT's Profile")** - [![SVT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41145-svt "View SVT's Profile") - [ Offline](/forum/user/41145-svt) Less More - Posts: 14 - Thank you received: 2 - - 8 years 7 months ago [\#289721](#289721) by [SVT](/forum/user/41145-svt "View SVT's Profile") Replied by *[SVT](/forum/user/41145-svt "View SVT's Profile")* on topic *[Shipping Prices are WRONG !](/forum/28-shipping-methods/893606-shipping-prices-are-wrong?start=40#289721 "-- url of the page with the problem -- : www.p3proswing.com/site3 -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 There is something wrong with the way shipping costs are being generated within HikaShop (or passed by UPS). UPS never charges more for multiple packages in a single shipment than the individual packages combined but that is what is happening in HikaShop. Here is an example from our site. If you put a in the shopping cart and view the price (in my test it was $29.17). Now remove it from the cart and put in a and view the price (In my test it was $35.12). Next, put both items in the cart at the same time and view the price (in my example it was $96.90, yet the individual packages would have only totalled $64.29). As you can see, this cannot be. This is causing HUGE discrepancies in our larger packages so I need an immediate fix. We are releasing a new product (2 boxes - UPS Published is $42.16, HikaShop is $121.23) and package (4 boxes - UPS Published is $69.52 and HikaShop is $264.23). I'm sure this is effecting our other packages as well.")* Still does the same thing. It nearly doubles the shipping price when you add the second item. Changing the qty to 2, of a single item, does not do this but adding a different item into the cart does. Please help.... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzNjA2LXNoaXBwaW5nLXByaWNlcy1hcmUtd3Jvbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 7 months ago [\#289741](#289741) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Prices are WRONG !](/forum/28-shipping-methods/893606-shipping-prices-are-wrong?start=40#289741 "-- url of the page with the problem -- : www.p3proswing.com/site3 -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 There is something wrong with the way shipping costs are being generated within HikaShop (or passed by UPS). UPS never charges more for multiple packages in a single shipment than the individual packages combined but that is what is happening in HikaShop. Here is an example from our site. If you put a in the shopping cart and view the price (in my test it was $29.17). Now remove it from the cart and put in a and view the price (In my test it was $35.12). Next, put both items in the cart at the same time and view the price (in my example it was $96.90, yet the individual packages would have only totalled $64.29). As you can see, this cannot be. This is causing HUGE discrepancies in our larger packages so I need an immediate fix. We are releasing a new product (2 boxes - UPS Published is $42.16, HikaShop is $121.23) and package (4 boxes - UPS Published is $69.52 and HikaShop is $264.23). I'm sure this is effecting our other packages as well.")* Hello, We just succeed to reproduce it on our end, and we published a fix through the last Hikashop version. Can you download it on our website, install it and test it again ? Please, don't forget to clean your cart before testing it again. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzNjA2LXNoaXBwaW5nLXByaWNlcy1hcmUtd3Jvbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SVT](/forum/user/41145-svt "View SVT's Profile")** - [![SVT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41145-svt "View SVT's Profile") - [ Offline](/forum/user/41145-svt) Less More - Posts: 14 - Thank you received: 2 - - 8 years 7 months ago [\#289797](#289797) by [SVT](/forum/user/41145-svt "View SVT's Profile") Replied by *[SVT](/forum/user/41145-svt "View SVT's Profile")* on topic *[Shipping Prices are WRONG !](/forum/28-shipping-methods/893606-shipping-prices-are-wrong?start=40#289797 "-- url of the page with the problem -- : www.p3proswing.com/site3 -- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 There is something wrong with the way shipping costs are being generated within HikaShop (or passed by UPS). UPS never charges more for multiple packages in a single shipment than the individual packages combined but that is what is happening in HikaShop. Here is an example from our site. If you put a in the shopping cart and view the price (in my test it was $29.17). Now remove it from the cart and put in a and view the price (In my test it was $35.12). Next, put both items in the cart at the same time and view the price (in my example it was $96.90, yet the individual packages would have only totalled $64.29). As you can see, this cannot be. This is causing HUGE discrepancies in our larger packages so I need an immediate fix. We are releasing a new product (2 boxes - UPS Published is $42.16, HikaShop is $121.23) and package (4 boxes - UPS Published is $69.52 and HikaShop is $264.23). I'm sure this is effecting our other packages as well.")* Excellent News. As someone who does Technical Support (product software & web development), I can fully understand the importance of being able to reproduce an issue in order to fix it. I've downloaded the new version and done some minimal testing and everything now seems to be working as expected. I know that I've been a pain in the butt trying to get our shipping costs to be accurate. I do appreciate all the effort that has been put forth to resolve this issue. I can't imagine that we're the only company that was seeing this issue so hopefully it will help others and be a great upgrade to your product. Thanks again for the great support !! The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODkzNjA2LXNoaXBwaW5nLXByaWNlcy1hcmUtd3Jvbmc/c3RhcnQ9NDAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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