[Skip to main content](#vessel-content) # No shipping method ## - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 5 months ago [\#292789](#292789) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method](/forum/28-shipping-methods/894038-no-shipping-method?start=20#292789 "-- url of the page with the problem -- : gardengatedecor.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 7.0.28 I have HiksShop and HikaMarket loaded on a site. I am using UPS for the shipping method, but when I check out, I get the note: "No shipping method found". See screen shots for plugin settings. I do have the UPS Access Key, UPS User ID, Password, and Shipper number entered in the shipping plugin. If I activate the manual shipping plugin, that shows up. I've checked all the items listed in your FAQ www.hikashop.com/support/faq#ship and haven't seen anything wrong. What am I missing? By the way, the site is in maintenance mode right now.")* Hello, We just tested it on your end and order information seem to be correctly sent to the UPS shipping platform : Code: <?xml version="1.0" ?> <AccessRequest xml:lang='en-US'> <AccessLicenseNumber>XXXXXXXXXXXXXXXXX</AccessLicenseNumber> <UserId>xxxxxxxxxxxx</UserId> <Password>xxxxxxxxxxx</Password> </AccessRequest> <?xml version="1.0" ?> <RatingServiceSelectionRequest> <Request> <TransactionReference> <CustomerContext>Rating and Service</CustomerContext> <XpciVersion>1.0</XpciVersion> </TransactionReference> <RequestAction>Rate</RequestAction> <RequestOption>shop</RequestOption> </Request> <PickupType> <Code>01</Code> <Description>Daily Pickup</Description> </PickupType> <Shipment> <Description>Rate Shopping - Domestic</Description> <Shipper> <ShipperNumber>XXXXXXXX</ShipperNumber> <Address> <City>OH</City> <PostalCode>45245-1904</PostalCode> <CountryCode>US</CountryCode> </Address> </Shipper> <ShipTo> <Address> <City>Berverly hills</City> <StateProvinceCode>CA</StateProvinceCode> <PostalCode>90210</PostalCode> <CountryCode>US</CountryCode> <ResidentialAddressIndicator/> </Address> </ShipTo> <ShipFrom> <Address> <City>OH</City> <StateProvinceCode>OH</StateProvinceCode> <PostalCode>45245-1904</PostalCode> <CountryCode>US</CountryCode> </Address> </ShipFrom> <RateInformation><NegotiatedRatesIndicator/></RateInformation> <Package> <PackagingType> <Code>02</Code> </PackagingType> <Description>Shop</Description> <Dimensions> <UnitOfMeasurement> <Code>IN</Code> </UnitOfMeasurement> <Length>40</Length> <Width>22</Width> <Height>55</Height> </Dimensions> <PackageWeight> <UnitOfMeasurement> <Code>LBS</Code> </UnitOfMeasurement> <Weight>43.999994374844</Weight> </PackageWeight> </Package> <ShipmentServiceOptions /> </Shipment> </RatingServiceSelectionRequest> And here is the code received : Code: <?xml version="1.0"?> <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111050</ErrorCode><ErrorDescription>Package exceeds the maximum size total constraints of 165 inches (length + girth, where girth is 2 x width plus 2 x height).</ErrorDescription></Error></Response></RatingServiceSelectionResponse> The best solution will probably be to directly ask more information about it to the UPS platform by providing the code sent to their platform and their response. Best regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk0MDM4LW5vLXNoaXBwaW5nLW1ldGhvZD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")** - [![fullfusion's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2962.png)](/forum/user/2962-fullfusion "View fullfusion's Profile") Topic Author - [ Offline](/forum/user/2962-fullfusion) Less More - Posts: 109 - Thank you received: 2 - - 8 years 5 months ago [\#292804](#292804) by [fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile") Replied by *[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")* on topic *[No shipping method](/forum/28-shipping-methods/894038-no-shipping-method?start=20#292804 "-- url of the page with the problem -- : gardengatedecor.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 7.0.28 I have HiksShop and HikaMarket loaded on a site. I am using UPS for the shipping method, but when I check out, I get the note: "No shipping method found". See screen shots for plugin settings. I do have the UPS Access Key, UPS User ID, Password, and Shipper number entered in the shipping plugin. If I activate the manual shipping plugin, that shows up. I've checked all the items listed in your FAQ www.hikashop.com/support/faq#ship and haven't seen anything wrong. What am I missing? By the way, the site is in maintenance mode right now.")* Yes, I am in dialogue with UPS so this report is exactly what I needed. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk0MDM4LW5vLXNoaXBwaW5nLW1ldGhvZD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")** - [![fullfusion's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2962.png)](/forum/user/2962-fullfusion "View fullfusion's Profile") Topic Author - [ Offline](/forum/user/2962-fullfusion) Less More - Posts: 109 - Thank you received: 2 - - 8 years 5 months ago [\#292805](#292805) by [fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile") Replied by *[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")* on topic *[No shipping method](/forum/28-shipping-methods/894038-no-shipping-method?start=20#292805 "-- url of the page with the problem -- : gardengatedecor.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 7.0.28 I have HiksShop and HikaMarket loaded on a site. I am using UPS for the shipping method, but when I check out, I get the note: "No shipping method found". See screen shots for plugin settings. I do have the UPS Access Key, UPS User ID, Password, and Shipper number entered in the shipping plugin. If I activate the manual shipping plugin, that shows up. I've checked all the items listed in your FAQ www.hikashop.com/support/faq#ship and haven't seen anything wrong. What am I missing? By the way, the site is in maintenance mode right now.")* My UPS contact responded with this... The information being sent is for a small package quote. We would have to have a freight class included in the request as well as a freight service level. Also, the LTL API is only supported by Webservices and JSON not XML. The request below is in XML. I’m attaching the developer’s guides that have some examples. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk0MDM4LW5vLXNoaXBwaW5nLW1ldGhvZD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 5 months ago [\#292825](#292825) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method](/forum/28-shipping-methods/894038-no-shipping-method?start=20#292825 "-- url of the page with the problem -- : gardengatedecor.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 7.0.28 I have HiksShop and HikaMarket loaded on a site. I am using UPS for the shipping method, but when I check out, I get the note: "No shipping method found". See screen shots for plugin settings. I do have the UPS Access Key, UPS User ID, Password, and Shipper number entered in the shipping plugin. If I activate the manual shipping plugin, that shows up. I've checked all the items listed in your FAQ www.hikashop.com/support/faq#ship and haven't seen anything wrong. What am I missing? By the way, the site is in maintenance mode right now.")* Hello, > Also, the LTL API is only supported by Webservices and JSON not XML. The request below is in XML. > I’m attaching the developer’s guides that have some examples. Thank you for contacting UPS, to properly retrieve UPS Freight services an integration with their "FreightRate" API will be required, which means that we'll have to develop an Hikashop UPS Freight shipping plugin. We just added it on our TODO list and we'll develop it as soon as possible. Thank you for your return ! Best regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk0MDM4LW5vLXNoaXBwaW5nLW1ldGhvZD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")** - [![fullfusion's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2962.png)](/forum/user/2962-fullfusion "View fullfusion's Profile") Topic Author - [ Offline](/forum/user/2962-fullfusion) Less More - Posts: 109 - Thank you received: 2 - - 8 years 5 months ago [\#292849](#292849) by [fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile") Replied by *[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")* on topic *[No shipping method](/forum/28-shipping-methods/894038-no-shipping-method?start=20#292849 "-- url of the page with the problem -- : gardengatedecor.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 7.0.28 I have HiksShop and HikaMarket loaded on a site. I am using UPS for the shipping method, but when I check out, I get the note: "No shipping method found". See screen shots for plugin settings. I do have the UPS Access Key, UPS User ID, Password, and Shipper number entered in the shipping plugin. If I activate the manual shipping plugin, that shows up. I've checked all the items listed in your FAQ www.hikashop.com/support/faq#ship and haven't seen anything wrong. What am I missing? By the way, the site is in maintenance mode right now.")* What would you charge if my client wanted to pay to have it developed right away? We would want it to be a plug-in that was supported by HikaShop moving forward. Is paying for immediate development an option? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk0MDM4LW5vLXNoaXBwaW5nLW1ldGhvZD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 5 months ago [\#292866](#292866) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method](/forum/28-shipping-methods/894038-no-shipping-method?start=20#292866 "-- url of the page with the problem -- : gardengatedecor.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 7.0.28 I have HiksShop and HikaMarket loaded on a site. I am using UPS for the shipping method, but when I check out, I get the note: "No shipping method found". See screen shots for plugin settings. I do have the UPS Access Key, UPS User ID, Password, and Shipper number entered in the shipping plugin. If I activate the manual shipping plugin, that shows up. I've checked all the items listed in your FAQ www.hikashop.com/support/faq#ship and haven't seen anything wrong. What am I missing? By the way, the site is in maintenance mode right now.")* Hello, Sure, but we generally take custom jobs request via email, so feel free to post your request using our contact form : [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Kind regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk0MDM4LW5vLXNoaXBwaW5nLW1ldGhvZD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")** - [![fullfusion's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2962.png)](/forum/user/2962-fullfusion "View fullfusion's Profile") Topic Author - [ Offline](/forum/user/2962-fullfusion) Less More - Posts: 109 - Thank you received: 2 - - 8 years 5 months ago [\#292904](#292904) by [fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile") Replied by *[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")* on topic *[No shipping method](/forum/28-shipping-methods/894038-no-shipping-method?start=20#292904 "-- url of the page with the problem -- : gardengatedecor.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 7.0.28 I have HiksShop and HikaMarket loaded on a site. I am using UPS for the shipping method, but when I check out, I get the note: "No shipping method found". See screen shots for plugin settings. I do have the UPS Access Key, UPS User ID, Password, and Shipper number entered in the shipping plugin. If I activate the manual shipping plugin, that shows up. I've checked all the items listed in your FAQ www.hikashop.com/support/faq#ship and haven't seen anything wrong. What am I missing? By the way, the site is in maintenance mode right now.")* Will do. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk0MDM4LW5vLXNoaXBwaW5nLW1ldGhvZD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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