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#   Shipping Issue

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- **[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")**
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8 years 5 months ago [\#292855](#292855) by [Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")  *[Shipping Issue](/forum/28-shipping-methods/894743-shipping-issue#292855 "-- url of the page with the problem -- :   www.awards4u.ca  -- HikaShop version -- : 3.4.0  Hi – I've entered my order into your website but can't seem to choose a shipping method other than pick up. Can you help fix this?  This happens to my customers sometimes and sometimes it's ok? Any idea why it's happening?")* was created by *[Awards4u](/forum/user/5319-awards4u "View Awards4u's Profile")*

-- url of the page with the problem -- : [ www.awards4u.ca](http://www.awards4u.ca)
-- HikaShop version -- : 3.4.0

Hi – I've entered my order into your website but can't seem to choose a shipping method other than pick up. Can you help fix this?

This happens to my customers sometimes and sometimes it's ok? Any idea why it's happening?

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8 years 5 months ago [\#292865](#292865) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Issue](/forum/28-shipping-methods/894743-shipping-issue#292865 "-- url of the page with the problem -- :   www.awards4u.ca  -- HikaShop version -- : 3.4.0  Hi – I've entered my order into your website but can't seem to choose a shipping method other than pick up. Can you help fix this?  This happens to my customers sometimes and sometimes it's ok? Any idea why it's happening?")*

Hello,

Can you give us more information about your issue through some screenshots for example, so that we can help you to fix it ?

Thank you.

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