[Skip to main content](#vessel-content) # Mondial Relay - "no shipping method" "Pas de méthode de livraison disponible" ## - **[pmarty](/forum/user/8468-pmarty "View pmarty's Profile")** - [![pmarty's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8468.jpg)](/forum/user/8468-pmarty "View pmarty's Profile") Topic Author - [ Offline](/forum/user/8468-pmarty) Less More - Posts: 36 - Thank you received: 1 - - 8 years 4 months ago - 8 years 4 months ago [\#294194](#294194) by [pmarty](/forum/user/8468-pmarty "View pmarty's Profile") *[Mondial Relay - "no shipping method" "Pas de méthode de livraison disponible"](/forum/28-shipping-methods/895026-mondial-relay-no-shipping-method-pas-de-methode-de-livraison-disponible#294194 "-- url of the page with the problem -- : chico.cool/mon-panier/checkout/step/step-2 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.0.30 -- Browser(s) name and version -- : FF 60.0.2 Bonjour, Hello, I follow steps to setup the mondial relay plugin, but I still have a problem "no shipping method" "Pas de méthode de livraison disponible" on my french site appears as you can see on the screen shot attached. The Mondial Relay is the only shipping method I need to install. By the way, I don't understand why it does not appear in the list of Shiiping method in Hikashop Menu "System > Shipping Methods" but the Joomla plugin is fine and published. Where is the problem? Thansk for your help")* was created by *[pmarty](/forum/user/8468-pmarty "View pmarty's Profile")* -- url of the page with the problem -- : [ chico.cool/mon-panier/checkout/step/step-2](https://chico.cool/mon-panier/checkout/step/step-2) -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.0.30 -- Browser(s) name and version -- : FF 60.0.2 Bonjour, Hello, I follow steps to setup the mondial relay plugin, but I still have a problem "no shipping method" "Pas de méthode de livraison disponible" on my french site appears as you can see on the screen shot attached. The Mondial Relay is the only shipping method I need to install. By the way, I don't understand why it does not appear in the list of Shiiping method in Hikashop Menu "System > Shipping Methods" but the Joomla plugin is fine and published. Where is the problem? Thansk for your help [ ![[img](http://i.share.pho.to/3d5c5992_o.png) ](http://i.share.pho.to/3d5c5992_o.png "[img") Last edit: 8 years 4 months ago by [pmarty](/forum/user/8468-pmarty "View pmarty's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MDI2LW1vbmRpYWwtcmVsYXktbm8tc2hpcHBpbmctbWV0aG9kLXBhcy1kZS1tZXRob2RlLWRlLWxpdnJhaXNvbi1kaXNwb25pYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 4 months ago [\#294215](#294215) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Mondial Relay - "no shipping method" "Pas de méthode de livraison disponible"](/forum/28-shipping-methods/895026-mondial-relay-no-shipping-method-pas-de-methode-de-livraison-disponible#294215 "-- url of the page with the problem -- : chico.cool/mon-panier/checkout/step/step-2 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.0.30 -- Browser(s) name and version -- : FF 60.0.2 Bonjour, Hello, I follow steps to setup the mondial relay plugin, but I still have a problem "no shipping method" "Pas de méthode de livraison disponible" on my french site appears as you can see on the screen shot attached. The Mondial Relay is the only shipping method I need to install. By the way, I don't understand why it does not appear in the list of Shiiping method in Hikashop Menu "System > Shipping Methods" but the Joomla plugin is fine and published. Where is the problem? Thansk for your help")* Hello, Firstly you should follow each step of the "Shipping methods" section of our FAQ : [ www.hikashop.com/support/faq#ship](https://www.hikashop.com/support/faq#ship) If you're still having your issue, can you show us some screenshots of how you configured your : - Mondial relay custom field via "Hikashop->Display->Custom fields" - Checkout workflow via "Hikashop->System->Configuration->Checkout" - Product dimensions / weight that are in your cart when you test it Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MDI2LW1vbmRpYWwtcmVsYXktbm8tc2hpcHBpbmctbWV0aG9kLXBhcy1kZS1tZXRob2RlLWRlLWxpdnJhaXNvbi1kaXNwb25pYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pmarty](/forum/user/8468-pmarty "View pmarty's Profile")** - [![pmarty's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8468.jpg)](/forum/user/8468-pmarty "View pmarty's Profile") Topic Author - [ Offline](/forum/user/8468-pmarty) Less More - Posts: 36 - Thank you received: 1 - - 8 years 4 months ago [\#294232](#294232) by [pmarty](/forum/user/8468-pmarty "View pmarty's Profile") Replied by *[pmarty](/forum/user/8468-pmarty "View pmarty's Profile")* on topic *[Mondial Relay - "no shipping method" "Pas de méthode de livraison disponible"](/forum/28-shipping-methods/895026-mondial-relay-no-shipping-method-pas-de-methode-de-livraison-disponible#294232 "-- url of the page with the problem -- : chico.cool/mon-panier/checkout/step/step-2 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.0.30 -- Browser(s) name and version -- : FF 60.0.2 Bonjour, Hello, I follow steps to setup the mondial relay plugin, but I still have a problem "no shipping method" "Pas de méthode de livraison disponible" on my french site appears as you can see on the screen shot attached. The Mondial Relay is the only shipping method I need to install. By the way, I don't understand why it does not appear in the list of Shiiping method in Hikashop Menu "System > Shipping Methods" but the Joomla plugin is fine and published. Where is the problem? Thansk for your help")* Hello, I've read the steps and applied, except the manual shipping plugin activation as I don't need this shipping method. I just want to display Mondial Relay. Here are the screenshots you asked for. Mondial Relay Custom Field: [ ![[img](http://i.share.pho.to/6069b379_o.png) ](http://i.share.pho.to/6069b379_o.png "[img") The Chekout workflow: [ ![[img](http://i.share.pho.to/baadac1d_o.png) ](http://i.share.pho.to/baadac1d_o.png "[img") And here the part of the product page with size and weight: [ ![[img](http://i.share.pho.to/f46325bd_o.png) ](http://i.share.pho.to/f46325bd_o.png "[img") Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MDI2LW1vbmRpYWwtcmVsYXktbm8tc2hpcHBpbmctbWV0aG9kLXBhcy1kZS1tZXRob2RlLWRlLWxpdnJhaXNvbi1kaXNwb25pYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pmarty](/forum/user/8468-pmarty "View pmarty's Profile")** - [![pmarty's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8468.jpg)](/forum/user/8468-pmarty "View pmarty's Profile") Topic Author - [ Offline](/forum/user/8468-pmarty) Less More - Posts: 36 - Thank you received: 1 - - 8 years 4 months ago [\#294273](#294273) by [pmarty](/forum/user/8468-pmarty "View pmarty's Profile") Replied by *[pmarty](/forum/user/8468-pmarty "View pmarty's Profile")* on topic *[Mondial Relay - "no shipping method" "Pas de méthode de livraison disponible"](/forum/28-shipping-methods/895026-mondial-relay-no-shipping-method-pas-de-methode-de-livraison-disponible#294273 "-- url of the page with the problem -- : chico.cool/mon-panier/checkout/step/step-2 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.0.30 -- Browser(s) name and version -- : FF 60.0.2 Bonjour, Hello, I follow steps to setup the mondial relay plugin, but I still have a problem "no shipping method" "Pas de méthode de livraison disponible" on my french site appears as you can see on the screen shot attached. The Mondial Relay is the only shipping method I need to install. By the way, I don't understand why it does not appear in the list of Shiiping method in Hikashop Menu "System > Shipping Methods" but the Joomla plugin is fine and published. Where is the problem? Thansk for your help")* Maybe do you need a private access to test on the website? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MDI2LW1vbmRpYWwtcmVsYXktbm8tc2hpcHBpbmctbWV0aG9kLXBhcy1kZS1tZXRob2RlLWRlLWxpdnJhaXNvbi1kaXNwb25pYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 4 months ago [\#294261](#294261) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Mondial Relay - "no shipping method" "Pas de méthode de livraison disponible"](/forum/28-shipping-methods/895026-mondial-relay-no-shipping-method-pas-de-methode-de-livraison-disponible#294261 "-- url of the page with the problem -- : chico.cool/mon-panier/checkout/step/step-2 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.0.30 -- Browser(s) name and version -- : FF 60.0.2 Bonjour, Hello, I follow steps to setup the mondial relay plugin, but I still have a problem "no shipping method" "Pas de méthode de livraison disponible" on my french site appears as you can see on the screen shot attached. The Mondial Relay is the only shipping method I need to install. By the way, I don't understand why it does not appear in the list of Shiiping method in Hikashop Menu "System > Shipping Methods" but the Joomla plugin is fine and published. Where is the problem? Thansk for your help")* Hello, The Mondial Relay plugin will only be responsible for the pickup-point selection, so you should also use shipping method like "Manual shipping methods" to properly add a shipping price on your order. The following user(s) said Thank You: [pmarty](/forum/user/8468-pmarty "View pmarty's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MDI2LW1vbmRpYWwtcmVsYXktbm8tc2hpcHBpbmctbWV0aG9kLXBhcy1kZS1tZXRob2RlLWRlLWxpdnJhaXNvbi1kaXNwb25pYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pmarty](/forum/user/8468-pmarty "View pmarty's Profile")** - [![pmarty's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8468.jpg)](/forum/user/8468-pmarty "View pmarty's Profile") Topic Author - [ Offline](/forum/user/8468-pmarty) Less More - Posts: 36 - Thank you received: 1 - - 8 years 4 months ago [\#294282](#294282) by [pmarty](/forum/user/8468-pmarty "View pmarty's Profile") Replied by *[pmarty](/forum/user/8468-pmarty "View pmarty's Profile")* on topic *[Mondial Relay - "no shipping method" "Pas de méthode de livraison disponible"](/forum/28-shipping-methods/895026-mondial-relay-no-shipping-method-pas-de-methode-de-livraison-disponible#294282 "-- url of the page with the problem -- : chico.cool/mon-panier/checkout/step/step-2 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.0.30 -- Browser(s) name and version -- : FF 60.0.2 Bonjour, Hello, I follow steps to setup the mondial relay plugin, but I still have a problem "no shipping method" "Pas de méthode de livraison disponible" on my french site appears as you can see on the screen shot attached. The Mondial Relay is the only shipping method I need to install. By the way, I don't understand why it does not appear in the list of Shiiping method in Hikashop Menu "System > Shipping Methods" but the Joomla plugin is fine and published. Where is the problem? Thansk for your help")* Damned, it was so simple. I modified that and it works fine. Thank you Moahmed! BTW, I think you should update your Mondial Relay tuto and add this little piece of information. There is not a line about that setup trick. Thanks again! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MDI2LW1vbmRpYWwtcmVsYXktbm8tc2hpcHBpbmctbWV0aG9kLXBhcy1kZS1tZXRob2RlLWRlLWxpdnJhaXNvbi1kaXNwb25pYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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