[Skip to main content](#vessel-content) # No Shipping Method Found - Sometimes ## - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 8 years 3 months ago - 8 years 3 months ago [\#295772](#295772) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") *[No Shipping Method Found - Sometimes](/forum/28-shipping-methods/895340-no-shipping-method-found-sometimes#295772 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks!")* was created by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks! - [ ![checkout-no-shipping-rates.jpg](/forum/attachment/44317) ](/forum/attachment/44317 "...ping-rates.jpg") [ ](/forum/attachment/44317?download=1 "...ping-rates.jpg") Last edit: 8 years 3 months ago by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MzQwLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1zb21ldGltZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 8 years 3 months ago [\#295775](#295775) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") Replied by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* on topic *[No Shipping Method Found - Sometimes](/forum/28-shipping-methods/895340-no-shipping-method-found-sometimes#295775 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks!")* In regards to #1 above, the Captcha seems to be what is messing up the page. When I enter the information on the user registration page and click on register without entering the captcha the page is fine, it's only a mess on the checkout page. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MzQwLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1zb21ldGltZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 3 months ago [\#295807](#295807) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No Shipping Method Found - Sometimes](/forum/28-shipping-methods/895340-no-shipping-method-found-sometimes#295807 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks!")* Hello, 1. > the Captcha seems to be what is messing up the page. When I enter the information on the user registration page and click on register without entering the captcha the page is fine, it's only a mess on the checkout page We just added a fix through the last recaptcha plugin version, can you download it again through our website, install it and test it again ? Thank you. [ www.hikashop.com/support/documentation/7...-with-recaptcha.html](https://www.hikashop.com/support/documentation/72-hikashop-integration-with-recaptcha.html) 2. Can you send us temporary back-end access to your website so that we can directly test and debug it on your website ? Thank you. You'll be able to send it using our contact form, don't forget to specify a link to that thread through your message : [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Best regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MzQwLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1zb21ldGltZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 8 years 3 months ago [\#295819](#295819) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") Replied by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* on topic *[No Shipping Method Found - Sometimes](/forum/28-shipping-methods/895340-no-shipping-method-found-sometimes#295819 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks!")* 1) I installed the captcha and when I click next and DO NOT enter the captcha the page looks fine, however, there appears to be a new issue - the Address and Shipping section is missing. Please see attached pic. 2) I will now send the login as instructed. - [ ![checkout-sections-missing.png](/forum/attachment/44334) ](/forum/attachment/44334 "...ns-missing.png") [ ](/forum/attachment/44334?download=1 "...ns-missing.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MzQwLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1zb21ldGltZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 3 months ago [\#295826](#295826) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No Shipping Method Found - Sometimes](/forum/28-shipping-methods/895340-no-shipping-method-found-sometimes#295826 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks!")* Hello, We just added another fix through the last recaptcha plugin version, can you download it again through our website, install it and test it again ? [ www.hikashop.com/support/documentation/7...-with-recaptcha.html](https://www.hikashop.com/support/documentation/72-hikashop-integration-with-recaptcha.html) Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MzQwLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1zb21ldGltZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 8 years 3 months ago [\#295840](#295840) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") Replied by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* on topic *[No Shipping Method Found - Sometimes](/forum/28-shipping-methods/895340-no-shipping-method-found-sometimes#295840 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks!")* I installed the recaptcha plugin and tested.... After I enter the GUEST address and click submit, the page looks like the attached (checkout-EXAMPLE-1.jpg). The address that I entered and the shipping amount is still not showing. It should look like (checkout-EXAMPLE-2.jpg). Thanks! - [ ![checkout-EXAMPLE-2.jpg](/forum/attachment/44337) ](/forum/attachment/44337 "...-EXAMPLE-2.jpg") [ ](/forum/attachment/44337?download=1 "...-EXAMPLE-2.jpg") - [ ![checkout-EXAMPLE-1.jpg](/forum/attachment/44338) ](/forum/attachment/44338 "...-EXAMPLE-1.jpg") [ ](/forum/attachment/44338?download=1 "...-EXAMPLE-1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MzQwLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1zb21ldGltZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 8 years 3 months ago [\#295841](#295841) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") Replied by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* on topic *[No Shipping Method Found - Sometimes](/forum/28-shipping-methods/895340-no-shipping-method-found-sometimes#295841 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks!")* So after some additional testing, when a NEW user signs up or if a user is trying to checkout as a GUEST the checksout page is not working correctly. I can see the registration information in the backend but the checkout page is a mess. Please see attached. Thanks! - [ ![checkout.png](/forum/attachment/44339) ](/forum/attachment/44339 "checkout.png") [ ](/forum/attachment/44339?download=1 "checkout.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MzQwLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1zb21ldGltZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 8 years 3 months ago [\#295843](#295843) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") Replied by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* on topic *[No Shipping Method Found - Sometimes](/forum/28-shipping-methods/895340-no-shipping-method-found-sometimes#295843 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks!")* I removed the template CSS to see if maybe that is what is causing the issue but it doesn't appear to be that. I had tested the site before going live so I have no idea what caused the change if it's updates from Joomla or Hikashop. This is so confusing. I'm stumped and I have someone waiting to make an order ![:(](/media/kunena/emoticons/22.png ":(") Can someone help me as soon as you can please. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MzQwLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1zb21ldGltZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 3 months ago [\#295868](#295868) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No Shipping Method Found - Sometimes](/forum/28-shipping-methods/895340-no-shipping-method-found-sometimes#295868 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks!")* Hello, Your issue is coming from the fact that, when you use the guest checkout, you'll have to set a shipping address, and without it, you won't have any shipping rate displayed. The solution can be to directly set the "Show 'same address' checkbox" option to YES through the "Login" tab of your checkout workflow via "Hikashop->System->Configuration->Checkout". Best regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MzQwLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1zb21ldGltZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 8 years 3 months ago [\#295995](#295995) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") Replied by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* on topic *[No Shipping Method Found - Sometimes](/forum/28-shipping-methods/895340-no-shipping-method-found-sometimes#295995 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 I upgraded to the most current version of HikaShop (3.5.1), I cleared my cache and saw the shipping details. Then I cleared my cache again and entered the exact product and info and the shipping info disappeared. It is acting finicky. So currently the shipping info. appears to sometimes show only when you login but when I try to checkout as a guest it's a total mess. 1) If I click next and DO NOT enter the captcha the page looks very bizzare. 2) The shipping cost does not show at all when I enter Guest info. Please see attached how the page looks after I enter the guest info and click on next. Your help would be greatly appreciated. Thanks!")* Thank you very much. It's working fine now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1MzQwLW5vLXNoaXBwaW5nLW1ldGhvZC1mb3VuZC1zb21ldGltZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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