[Skip to main content](#vessel-content) # Shipping cost don't reset when removing an item from the cart ## - **[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")** - [![TheFrotzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Topic Author - [ Offline](/forum/user/45419-thefrotzer) Less More - Posts: 23 - Thank you received: 0 - - 8 years 2 months ago [\#296924](#296924) by [TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") *[Shipping cost don't reset when removing an item from the cart](/forum/28-shipping-methods/895538-shipping-cost-dont-reset-when-removing-an-item-from-the-cart#296924 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : Chrome Hello. I use different shipping methodes depending on weight and volume of the chosen products. When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct. But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here? Have you any idea how to solve this? Thanks for the support!")* was created by *[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")* -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : Chrome Hello. I use different shipping methodes depending on weight and volume of the chosen products. When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct. But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here? Have you any idea how to solve this? Thanks for the support! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1NTM4LXNoaXBwaW5nLWNvc3QtZG9udC1yZXNldC13aGVuLXJlbW92aW5nLWFuLWl0ZW0tZnJvbS10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 2 months ago [\#296932](#296932) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping cost don't reset when removing an item from the cart](/forum/28-shipping-methods/895538-shipping-cost-dont-reset-when-removing-an-item-from-the-cart#296932 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : Chrome Hello. I use different shipping methodes depending on weight and volume of the chosen products. When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct. But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here? Have you any idea how to solve this? Thanks for the support!")* Hello, It's probably coming from the fact that you're using the old checkout workflow which doesn't dynamically reload every parts of your checkout. The solution can be to set the "Checkout legacy" option to No, via "Hikashop->System->Configuration->Advanced" and correctly configure your new checkout workflow. Kind regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1NTM4LXNoaXBwaW5nLWNvc3QtZG9udC1yZXNldC13aGVuLXJlbW92aW5nLWFuLWl0ZW0tZnJvbS10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")** - [![TheFrotzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Topic Author - [ Offline](/forum/user/45419-thefrotzer) Less More - Posts: 23 - Thank you received: 0 - - 8 years 2 months ago [\#296949](#296949) by [TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Replied by *[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")* on topic *[Shipping cost don't reset when removing an item from the cart](/forum/28-shipping-methods/895538-shipping-cost-dont-reset-when-removing-an-item-from-the-cart#296949 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : Chrome Hello. I use different shipping methodes depending on weight and volume of the chosen products. When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct. But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here? Have you any idea how to solve this? Thanks for the support!")* Hello Mohamed, Thank you for the response. The "Checkout legacy" was already set to No. And i'm using the new checkout workflow. But it doesn't reload the shipping price when i remove an item from the cart. Do you have any other suggestions to fix the problem? Kind regards, Frits Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1NTM4LXNoaXBwaW5nLWNvc3QtZG9udC1yZXNldC13aGVuLXJlbW92aW5nLWFuLWl0ZW0tZnJvbS10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 8 years 2 months ago [\#296954](#296954) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping cost don't reset when removing an item from the cart](/forum/28-shipping-methods/895538-shipping-cost-dont-reset-when-removing-an-item-from-the-cart#296954 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : Chrome Hello. I use different shipping methodes depending on weight and volume of the chosen products. When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct. But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here? Have you any idea how to solve this? Thanks for the support!")* Hello, I was not able to reproduce your issue. I added two products in the cart. In the checkout cart (first step), I had a 3.32€ shipping ; when I removed one product, the cart refreshed with a 0.83€ shipping. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1NTM4LXNoaXBwaW5nLWNvc3QtZG9udC1yZXNldC13aGVuLXJlbW92aW5nLWFuLWl0ZW0tZnJvbS10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")** - [![TheFrotzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Topic Author - [ Offline](/forum/user/45419-thefrotzer) Less More - Posts: 23 - Thank you received: 0 - - 8 years 2 months ago [\#296999](#296999) by [TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Replied by *[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")* on topic *[Shipping cost don't reset when removing an item from the cart](/forum/28-shipping-methods/895538-shipping-cost-dont-reset-when-removing-an-item-from-the-cart#296999 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : Chrome Hello. I use different shipping methodes depending on weight and volume of the chosen products. When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct. But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here? Have you any idea how to solve this? Thanks for the support!")* Hello Jerome, That's very strange?? Every time I try it, it goes wrong. When I put a "Strijkembleem" in the cart and go to the checkout cart, it shows €0,83 shipping costs. Then I put a "Metaal plaat deluxe" into the cart and the shipping costs are €6,95. Then when I remove de "Metaal plaat deluxe" the shipping costs stay at €6,95?? Could I send you admin login username and password so you can checkout in the backend?? Kind regards, Frits Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1NTM4LXNoaXBwaW5nLWNvc3QtZG9udC1yZXNldC13aGVuLXJlbW92aW5nLWFuLWl0ZW0tZnJvbS10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 8 years 2 months ago [\#297003](#297003) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping cost don't reset when removing an item from the cart](/forum/28-shipping-methods/895538-shipping-cost-dont-reset-when-removing-an-item-from-the-cart#297003 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : Chrome Hello. I use different shipping methodes depending on weight and volume of the chosen products. When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct. But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here? Have you any idea how to solve this? Thanks for the support!")* Hello, I performed two tests on two different browsers. Please provide screenshots to illustrate your issue ; please be sure that you do not have extensive cache in your website AND browser and please provide a step by step workflow to let one personne of the support team reproduce the issue in your website. Since we cannot see any issue and it's working fine during our tests ; I'm afraid that there is nothing to do in your backend. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1NTM4LXNoaXBwaW5nLWNvc3QtZG9udC1yZXNldC13aGVuLXJlbW92aW5nLWFuLWl0ZW0tZnJvbS10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")** - [![TheFrotzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Topic Author - [ Offline](/forum/user/45419-thefrotzer) Less More - Posts: 23 - Thank you received: 0 - - 8 years 2 months ago [\#297042](#297042) by [TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Replied by *[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")* on topic *[Shipping cost don't reset when removing an item from the cart](/forum/28-shipping-methods/895538-shipping-cost-dont-reset-when-removing-an-item-from-the-cart#297042 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : Chrome Hello. I use different shipping methodes depending on weight and volume of the chosen products. When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct. But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here? Have you any idea how to solve this? Thanks for the support!")* Hello Jerome, This is how I got the wrong shipping cost ('verzending' in dutch) 1) I selected from the category "Strijkemblemen" -> Tractor merken -> the John Deere embleem and put it into the cart. 2) I go to the cart with the button "Verder naar kassa" -> the shipping cost are €0,83 (see picture cart 1) 3) I selected from the category "Metaal Platen Deluxe" the "Open" plaat and put it into the cart. 4) I go to the cart with the button "Verder naar kassa" -> the shipping cost are €6,95 (see picture cart 2) 5) Then I remove the Metaal Plaat Deluxe from the cart and the shipping cost are still €6,95 (see picture cart 3) The shipping cost should go back to €0,83, but it doesn't?? I've done this test over 20 times and every time I got the issue. Kind regards, Frits [ ![cart1.png](/forum/attachment/44608) ](/forum/attachment/44608 "cart1.png") [ ![cart3.png](/forum/attachment/44609) ](/forum/attachment/44609 "cart3.png") [ ![cart2.png](/forum/attachment/44610) ](/forum/attachment/44610 "cart2.png") - [ ![cart1.png](/forum/attachment/44608) ](/forum/attachment/44608 "cart1.png") [ ](/forum/attachment/44608?download=1 "cart1.png") - [ ![cart3.png](/forum/attachment/44609) ](/forum/attachment/44609 "cart3.png") [ ](/forum/attachment/44609?download=1 "cart3.png") - [ ![cart2.png](/forum/attachment/44610) ](/forum/attachment/44610 "cart2.png") [ ](/forum/attachment/44610?download=1 "cart2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1NTM4LXNoaXBwaW5nLWNvc3QtZG9udC1yZXNldC13aGVuLXJlbW92aW5nLWFuLWl0ZW0tZnJvbS10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 8 years 2 months ago [\#297069](#297069) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping cost don't reset when removing an item from the cart](/forum/28-shipping-methods/895538-shipping-cost-dont-reset-when-removing-an-item-from-the-cart#297069 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : Chrome Hello. I use different shipping methodes depending on weight and volume of the chosen products. When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct. But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here? Have you any idea how to solve this? Thanks for the support!")* Hello, Okay ; so it's a misconfiguration issue. You have several available shipping methods in the same time. When you add your second product, the first shipping method is not more available and it's another which is pick-up. But when you remove that product, the selected shipping method is still available ; so it stayed selected. So I suppose you didn't put weight restrictions for that one. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1NTM4LXNoaXBwaW5nLWNvc3QtZG9udC1yZXNldC13aGVuLXJlbW92aW5nLWFuLWl0ZW0tZnJvbS10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")** - [![TheFrotzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Topic Author - [ Offline](/forum/user/45419-thefrotzer) Less More - Posts: 23 - Thank you received: 0 - - 8 years 2 months ago [\#297139](#297139) by [TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Replied by *[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")* on topic *[Shipping cost don't reset when removing an item from the cart](/forum/28-shipping-methods/895538-shipping-cost-dont-reset-when-removing-an-item-from-the-cart#297139 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : Chrome Hello. I use different shipping methodes depending on weight and volume of the chosen products. When I place a little product in the cart that costs €0,83 to ship and than I add a big product to the cart that costs €6,95 to ship. Then the total shipping costs are €6,95 which is correct. But when I remove the big product from the cart, the shipping costs should be €0,83, but it doesn't change. It stays on €6,95. What is going wrong here? Have you any idea how to solve this? Thanks for the support!")* Hello Jerome, Thanks to your help now I know why it wasn't working. It was indeed a misconfiguration issue. I didn't put the right volume restriction for the shipping methode. Everything works fine now. Thanks for the support!! Kind regards, Frits Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk1NTM4LXNoaXBwaW5nLWNvc3QtZG9udC1yZXNldC13aGVuLXJlbW92aW5nLWFuLWl0ZW0tZnJvbS10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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