[Skip to main content](#vessel-content) # BOXTAL again ## - **[Roger66fr](/forum/user/57627-roger66fr "View Roger66fr's Profile")** - [![Roger66fr's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57627-roger66fr "View Roger66fr's Profile") Topic Author - [ Offline](/forum/user/57627-roger66fr) Less More - Posts: 2 - Thank you received: 0 - - 8 years 2 weeks ago [\#299880](#299880) by [Roger66fr](/forum/user/57627-roger66fr "View Roger66fr's Profile") *[BOXTAL again](/forum/28-shipping-methods/896114-boxtal-again#299880 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 7.2.11 Hello, I write about Boxtal... I have problem with the credentials. I think. In fact when I save i can't have the "catégorie des produits" item and get the message "Impossible de récupérer la liste des catégories auprès de Envoimoinscher. Veuillez vérifier les informations de connexion que vous avez entré." I look at all written about boxtal. I think that I'm not the only one with that problem. A solution ? thanks")* was created by *[Roger66fr](/forum/user/57627-roger66fr "View Roger66fr's Profile")* -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 7.2.11 Hello, I write about Boxtal... I have problem with the credentials. I think. In fact when I save i can't have the "catégorie des produits" item and get the message "Impossible de récupérer la liste des catégories auprès de Envoimoinscher. Veuillez vérifier les informations de connexion que vous avez entré." I look at all written about boxtal. I think that I'm not the only one with that problem. A solution ? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2MTE0LWJveHRhbC1hZ2Fpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 8 years 2 weeks ago [\#299882](#299882) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[BOXTAL again](/forum/28-shipping-methods/896114-boxtal-again#299882 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 7.2.11 Hello, I write about Boxtal... I have problem with the credentials. I think. In fact when I save i can't have the "catégorie des produits" item and get the message "Impossible de récupérer la liste des catégories auprès de Envoimoinscher. Veuillez vérifier les informations de connexion que vous avez entré." I look at all written about boxtal. I think that I'm not the only one with that problem. A solution ? thanks")* Hello, If you have an issue with the Boxtal credentials you have to talk with the Boxtal support about it. The plugin just take the configured credentials and call the Boxtal API with them. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2MTE0LWJveHRhbC1hZ2Fpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Roger66fr](/forum/user/57627-roger66fr "View Roger66fr's Profile")** - [![Roger66fr's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57627-roger66fr "View Roger66fr's Profile") Topic Author - [ Offline](/forum/user/57627-roger66fr) Less More - Posts: 2 - Thank you received: 0 - - 8 years 2 weeks ago [\#299895](#299895) by [Roger66fr](/forum/user/57627-roger66fr "View Roger66fr's Profile") Replied by *[Roger66fr](/forum/user/57627-roger66fr "View Roger66fr's Profile")* on topic *[BOXTAL again](/forum/28-shipping-methods/896114-boxtal-again#299895 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 7.2.11 Hello, I write about Boxtal... I have problem with the credentials. I think. In fact when I save i can't have the "catégorie des produits" item and get the message "Impossible de récupérer la liste des catégories auprès de Envoimoinscher. Veuillez vérifier les informations de connexion que vous avez entré." I look at all written about boxtal. I think that I'm not the only one with that problem. A solution ? thanks")* Hello Jerome, thanks for that answer. I was hoping I did not have that answer... the Boxtal's support is deaf and turns in circles ... Is there a way to know if my boxtal's account is OK ? The shipping Methods are really important for your module, no way to have a minimum help ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2MTE0LWJveHRhbC1hZ2Fpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 8 years 2 weeks ago [\#299901](#299901) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[BOXTAL again](/forum/28-shipping-methods/896114-boxtal-again#299901 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 7.2.11 Hello, I write about Boxtal... I have problem with the credentials. I think. In fact when I save i can't have the "catégorie des produits" item and get the message "Impossible de récupérer la liste des catégories auprès de Envoimoinscher. Veuillez vérifier les informations de connexion que vous avez entré." I look at all written about boxtal. I think that I'm not the only one with that problem. A solution ? thanks")* Hello, > the Boxtal's support is deaf and turns in circles ... Yes, unfortunately, we know that. That's why we do not provide support on that plugin anymore. It is not our mission to do that and your issue is just with your credentials and the type of account (in production or in sandbox). If the plugin can retrieve the categories, then your account is OK. That's all we can tell you because we are not Boxtal and that's not our accounts. We can provide you help regarding HikaShop but our "boxtal" plugin is working good, as long as the account is activate in Boxtal. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2MTE0LWJveHRhbC1hZ2Fpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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