[Skip to main content](#vessel-content) # Email modification ## - **[web-itc](/forum/user/54290-web-itc "View web-itc's Profile")** - [![web-itc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/54290-web-itc "View web-itc's Profile") Topic Author - [ Offline](/forum/user/54290-web-itc) Less More - Posts: 8 - Thank you received: 0 - - 8 years 2 weeks ago [\#299928](#299928) by [web-itc](/forum/user/54290-web-itc "View web-itc's Profile") *[Email modification](/forum/28-shipping-methods/896124-email-modification#299928 "-- url of the page with the problem -- : www.langhoirs.be -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 5.6 Dear all When I customer has bought a ticket for an event and he has paid, then he gets an email with information that the ticket will be ready at the entry. How can I change this text which is put in this confirmation email? I don't want to change it every time. I want that when the email is shipped it automatically send the email with the right text. Can anyone tell me how to change this? Many thx")* was created by *[web-itc](/forum/user/54290-web-itc "View web-itc's Profile")* -- url of the page with the problem -- : [ www.langhoirs.be](http://www.langhoirs.be) -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 5.6 Dear all When I customer has bought a ticket for an event and he has paid, then he gets an email with information that the ticket will be ready at the entry. How can I change this text which is put in this confirmation email? I don't want to change it every time. I want that when the email is shipped it automatically send the email with the right text. Can anyone tell me how to change this? Many thx Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2MTI0LWVtYWlsLW1vZGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 8 years 2 weeks ago [\#299930](#299930) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email modification](/forum/28-shipping-methods/896124-email-modification#299930 "-- url of the page with the problem -- : www.langhoirs.be -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 5.6 Dear all When I customer has bought a ticket for an event and he has paid, then he gets an email with information that the ticket will be ready at the entry. How can I change this text which is put in this confirmation email? I don't want to change it every time. I want that when the email is shipped it automatically send the email with the right text. Can anyone tell me how to change this? Many thx")* Hi, HikaShop sends several emails. 1 When the order is created, the "order creation notification" email is sent. 2 When the order is confirmed automatically by the payment plugin after the payment the "order status notification" email is sent. 3 If you change the status of the order to "shipped", you can choose to send an "order status notification" email. So I understand that you want to have the "order status notification" email to be different between point 2 and 3, is that right ? In that case, when you edit the "order status notification" email via the menu System>Emails (Business edition only), you have a "per status override" button for each section of the email which allows you to customize the email differently for each order status: [ monosnap.com/file/1Nsvlr7MpnKOAWB1vjszvEgEQKPiIE](https://monosnap.com/file/1Nsvlr7MpnKOAWB1vjszvEgEQKPiIE) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2MTI0LWVtYWlsLW1vZGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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