[Skip to main content](#vessel-content) # Cant replicate customers shipping price ## - **[mrooke](/forum/user/18053-mrooke "View mrooke's Profile")** - [![mrooke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/18053-mrooke "View mrooke's Profile") Topic Author - [ Offline](/forum/user/18053-mrooke) Less More - Posts: 56 - Thank you received: 4 - - 7 years 10 months ago [\#301855](#301855) by [mrooke](/forum/user/18053-mrooke "View mrooke's Profile") *[Cant replicate customers shipping price](/forum/28-shipping-methods/896512-cant-replicate-customers-shipping-price#301855 "-- url of the page with the problem -- : superiorsignal.com/smoke-products/smoke-...oke-candle-30-second -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.1 -- PHP version -- : 7 Hello, My orders have been coming in with shipping prices that are too low however when I log into the site and recreate the order, the shipping price shows correct. I cannot seem to "recreate" the shipping price that my customers are getting. This happens with all products with shipping locations all over. Why would I see a different shipping price than my customers? I am using Paypal Pro and UPS Shipping Plugin Thanks Matt")* was created by *[mrooke](/forum/user/18053-mrooke "View mrooke's Profile")* -- url of the page with the problem -- : [ superiorsignal.com/smoke-products/smoke-...oke-candle-30-second](https://superiorsignal.com/smoke-products/smoke-candles/1a-smoke-candle-30-second) -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.1 -- PHP version -- : 7 Hello, My orders have been coming in with shipping prices that are too low however when I log into the site and recreate the order, the shipping price shows correct. I cannot seem to "recreate" the shipping price that my customers are getting. This happens with all products with shipping locations all over. Why would I see a different shipping price than my customers? I am using Paypal Pro and UPS Shipping Plugin Thanks Matt Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTEyLWNhbnQtcmVwbGljYXRlLWN1c3RvbWVycy1zaGlwcGluZy1wcmljZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 7 years 10 months ago [\#301875](#301875) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Cant replicate customers shipping price](/forum/28-shipping-methods/896512-cant-replicate-customers-shipping-price#301875 "-- url of the page with the problem -- : superiorsignal.com/smoke-products/smoke-...oke-candle-30-second -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.1 -- PHP version -- : 7 Hello, My orders have been coming in with shipping prices that are too low however when I log into the site and recreate the order, the shipping price shows correct. I cannot seem to "recreate" the shipping price that my customers are getting. This happens with all products with shipping locations all over. Why would I see a different shipping price than my customers? I am using Paypal Pro and UPS Shipping Plugin Thanks Matt")* Hello Matt, > Why would I see a different shipping price than my customers The only possibilities are that : - You have added different products in your cart or with a different quantity - You have entered a different shipping address After having check these points, if you're still not able to reproduce your clients issue, can you clear your browser's cache and test it again ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTEyLWNhbnQtcmVwbGljYXRlLWN1c3RvbWVycy1zaGlwcGluZy1wcmljZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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