[Skip to main content](#vessel-content) # Colissimo again :s ## - **[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")** - [![ButterflyPixel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Topic Author - [ Offline](/forum/user/31098-butterflypixel) Less More - Posts: 143 - Thank you received: 9 - - 7 years 10 months ago [\#301942](#301942) by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#301942 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* was created by *[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")* -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : [ snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf](http://snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8RyIVqDSk0nMC3X0aWDExV9sq7GmXiDw14aQMeExDRf) Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")** - [![ButterflyPixel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Topic Author - [ Offline](/forum/user/31098-butterflypixel) Less More - Posts: 143 - Thank you received: 9 - - 7 years 10 months ago [\#301943](#301943) by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Replied by *[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")* on topic *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#301943 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* I've tested it n a default install without any others modifications except hikashop and we have the same problem : [ btfl.info/test/](http://btfl.info/test/) Olivier ab112273 It always show our adress instead the point of delivery. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 7 years 10 months ago [\#301944](#301944) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#301944 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* Hello, Please download the latest version of HikaShop 4.0.1 and the latest version of the Colissimo plugin. There is a patch within HikaShop core and in the plugin to handle some side effect of the shipping cache system. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")** - [![ButterflyPixel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Topic Author - [ Offline](/forum/user/31098-butterflypixel) Less More - Posts: 143 - Thank you received: 9 - - 7 years 10 months ago [\#301957](#301957) by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Replied by *[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")* on topic *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#301957 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* > Jerome wrote: Hello, > > Please download the latest version of HikaShop 4.0.1 and the latest version of the Colissimo plugin. > There is a patch within HikaShop core and in the plugin to handle some side effect of the shipping cache system. > > Regards, Hi, sorry but i downloaded again hikashop and plugin, installed again. Tested and it doesn't change anything. I've tested it on a default install of Joomla nothing else except hikashop and plugin ![:(](/media/kunena/emoticons/22.png ":(") Anything else ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 7 years 10 months ago [\#301958](#301958) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#301958 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* Hello, So I would require a Joomla account in order to access to the front-end and test the problem ; with also a FTP access in order to perform some debug and check the patches (or apply them). Please use the "contact us" form with a link (URL) to that forum thread so the support team will know what to do with the credentials. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")** - [![ButterflyPixel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Topic Author - [ Offline](/forum/user/31098-butterflypixel) Less More - Posts: 143 - Thank you received: 9 - - 7 years 10 months ago [\#301962](#301962) by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Replied by *[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")* on topic *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#301962 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* > Jerome wrote: Hello, > > So I would require a Joomla account in order to access to the front-end and test the problem ; with also a FTP access in order to perform some debug and check the patches (or apply them). > Please use the "contact us" form with a link (URL) to that forum thread so the support team will know what to do with the credentials. > > Regards, Hi, just done. Thanks ! Regards, Olivier Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")** - [![ButterflyPixel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Topic Author - [ Offline](/forum/user/31098-butterflypixel) Less More - Posts: 143 - Thank you received: 9 - - 7 years 10 months ago [\#301999](#301999) by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Replied by *[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")* on topic *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#301999 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* Hello, any news ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 7 years 10 months ago [\#302009](#302009) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#302009 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* Hello, We applied the patch to HikaShop, it should be better now. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")** - [![ButterflyPixel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Topic Author - [ Offline](/forum/user/31098-butterflypixel) Less More - Posts: 143 - Thank you received: 9 - - 7 years 10 months ago [\#302233](#302233) by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Replied by *[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")* on topic *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#302233 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* Hi, we still experiment another error ![:(](/media/kunena/emoticons/22.png ":(") See the video : [ snap.ashampoo.com/sS9rON1NgCDsgyBVkM5rYU...1ppF4MxVCVrh86hOKnsL](http://snap.ashampoo.com/sS9rON1NgCDsgyBVkM5rYU82EHL0qngdAFUPTP7ZSBnY1ppF4MxVCVrh86hOKnsL) This is when i only want to use collisimo to ship my item to my own adress and not to a picked point. Regards, Olivier Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 7 years 10 months ago [\#302235](#302235) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#302235 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* Hello, In the plugin, you will find the line Code: if(empty($shipping_data) && empty($relay_id)) { please replace it by Code: if(empty($shipping_data) || empty($relay_id)) { Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")** - [![ButterflyPixel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Topic Author - [ Offline](/forum/user/31098-butterflypixel) Less More - Posts: 143 - Thank you received: 9 - - 7 years 10 months ago [\#302246](#302246) by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Replied by *[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")* on topic *[Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s#302246 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier")* Thanks, it works ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk2NTMwLWNvbGlzc2ltby1hZ2Fpbi1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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