[Skip to main content](#vessel-content) # Collisimo plugin ## - **[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")** - [![ButterflyPixel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") Topic Author - [ Offline](/forum/user/31098-butterflypixel) Less More - Posts: 143 - Thank you received: 9 - - 7 years 6 months ago [\#306065](#306065) by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") *[Collisimo plugin](/forum/28-shipping-methods/897367-collisimo-plugin#306065 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.2.17 -- Browser(s) name and version -- : Chrome last version Hello, as we experimented lot of problem with the visitor on our site we decided to install hotjar to see what is the problem and we discovered this : A Lot of users don't udnerstand what they need to do when they want to be shipped ont their own adress, and effectively it's not really clear. When you want to be shipped on our own adress you need to click on submit button to validate the option, or click on the drop down button to choose a relay and click after to submit. Suggestion : can we separate the option own adress and relay ? if i click to relay, than it goes to next step without the need to click to submit button, same for relay (ajax). I can provide some videos showing the problem if needed. Thanks !")* was created by *[ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile")* -- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.2.17 -- Browser(s) name and version -- : Chrome last version Hello, as we experimented lot of problem with the visitor on our site we decided to install hotjar to see what is the problem and we discovered this : A Lot of users don't udnerstand what they need to do when they want to be shipped ont their own adress, and effectively it's not really clear. When you want to be shipped on our own adress you need to click on submit button to validate the option, or click on the drop down button to choose a relay and click after to submit. Suggestion : can we separate the option own adress and relay ? if i click to relay, than it goes to next step without the need to click to submit button, same for relay (ajax). I can provide some videos showing the problem if needed. Thanks ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk3MzY3LWNvbGxpc2ltby1wbHVnaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 7 years 6 months ago [\#306072](#306072) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Collisimo plugin](/forum/28-shipping-methods/897367-collisimo-plugin#306072 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.2.17 -- Browser(s) name and version -- : Chrome last version Hello, as we experimented lot of problem with the visitor on our site we decided to install hotjar to see what is the problem and we discovered this : A Lot of users don't udnerstand what they need to do when they want to be shipped ont their own adress, and effectively it's not really clear. When you want to be shipped on our own adress you need to click on submit button to validate the option, or click on the drop down button to choose a relay and click after to submit. Suggestion : can we separate the option own adress and relay ? if i click to relay, than it goes to next step without the need to click to submit button, same for relay (ajax). I can provide some videos showing the problem if needed. Thanks !")* Hello, I don't think that a video would help, but maybe you can illustrate it with few images. Regarding the ajax submission ; it's not something I would recommend since the submission is handle by the HikaShop checkout system so the full shipping content must be sent ; so it cause the block to refresh (with the spinner etc). That is why there is a "send" button ; and if you click on "next", it will do the same kind of action (submit the content with the rest of the checkout). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk3MzY3LWNvbGxpc2ltby1wbHVnaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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