[Skip to main content](#vessel-content) # State of Ohio excluded mysteriously from shipping options ## - **[jgribble](/forum/user/4695-jgribble "View jgribble's Profile")** - [![jgribble's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4695-jgribble "View jgribble's Profile") Topic Author - [ Offline](/forum/user/4695-jgribble) Less More - Posts: 318 - Thank you received: 20 - - 6 years 5 months ago [\#319759](#319759) by [jgribble](/forum/user/4695-jgribble "View jgribble's Profile") *[State of Ohio excluded mysteriously from shipping options](/forum/28-shipping-methods/899989-state-of-ohio-excluded-mysteriously-from-shipping-options#319759 "-- url of the page with the problem -- : educationlaw.org/store/bookstore-home -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.918 We have the U.S. zone set up as a shipping option. All has been working well for a long time. However we noticed recently that for some reason the system stopped charging shipping to customers living in the state of Ohio. Ohio is the home location of the client business: Education Law Association. Only for Ohio purchasers do we charge sales tax. Only for Ohio is shipping charges being excluded. What setting would cause one state - Ohio - to be exempt? I am happy to provide admin access. I'm certain this is a configuration error - not a system fault. Thank you! -Jim Gribble Javelin Communications For Education Law Association, USA")* was created by *[jgribble](/forum/user/4695-jgribble "View jgribble's Profile")* -- url of the page with the problem -- : [ educationlaw.org/store/bookstore-home](https://educationlaw.org/store/bookstore-home) -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.918 We have the U.S. zone set up as a shipping option. All has been working well for a long time. However we noticed recently that for some reason the system stopped charging shipping to customers living in the state of Ohio. Ohio is the home location of the client business: Education Law Association. Only for Ohio purchasers do we charge sales tax. Only for Ohio is shipping charges being excluded. What setting would cause one state - Ohio - to be exempt? I am happy to provide admin access. I'm certain this is a configuration error - not a system fault. Thank you! -Jim Gribble Javelin Communications For Education Law Association, USA Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk5OTg5LXN0YXRlLW9mLW9oaW8tZXhjbHVkZWQtbXlzdGVyaW91c2x5LWZyb20tc2hpcHBpbmctb3B0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 6 years 5 months ago [\#319777](#319777) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[State of Ohio excluded mysteriously from shipping options](/forum/28-shipping-methods/899989-state-of-ohio-excluded-mysteriously-from-shipping-options#319777 "-- url of the page with the problem -- : educationlaw.org/store/bookstore-home -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.918 We have the U.S. zone set up as a shipping option. All has been working well for a long time. However we noticed recently that for some reason the system stopped charging shipping to customers living in the state of Ohio. Ohio is the home location of the client business: Education Law Association. Only for Ohio purchasers do we charge sales tax. Only for Ohio is shipping charges being excluded. What setting would cause one state - Ohio - to be exempt? I am happy to provide admin access. I'm certain this is a configuration error - not a system fault. Thank you! -Jim Gribble Javelin Communications For Education Law Association, USA")* Hi, First, the system shouldn't let you checkout without a shipping method. So please make sure you didn't remove the "shipping" view from the "checkout workflow" setting under the Checkout tab which enforces that. Second, it's possible that you removed the Ohio state from the US zone via the menu System>Zones. So I would recommend to check that. Also, I would recommend to check your shipping methods to make sure that you have the correct zone selected in them. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk5OTg5LXN0YXRlLW9mLW9oaW8tZXhjbHVkZWQtbXlzdGVyaW91c2x5LWZyb20tc2hpcHBpbmctb3B0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jgribble](/forum/user/4695-jgribble "View jgribble's Profile")** - [![jgribble's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4695-jgribble "View jgribble's Profile") Topic Author - [ Offline](/forum/user/4695-jgribble) Less More - Posts: 318 - Thank you received: 20 - - 6 years 5 months ago [\#319802](#319802) by [jgribble](/forum/user/4695-jgribble "View jgribble's Profile") Replied by *[jgribble](/forum/user/4695-jgribble "View jgribble's Profile")* on topic *[State of Ohio excluded mysteriously from shipping options](/forum/28-shipping-methods/899989-state-of-ohio-excluded-mysteriously-from-shipping-options#319802 "-- url of the page with the problem -- : educationlaw.org/store/bookstore-home -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.918 We have the U.S. zone set up as a shipping option. All has been working well for a long time. However we noticed recently that for some reason the system stopped charging shipping to customers living in the state of Ohio. Ohio is the home location of the client business: Education Law Association. Only for Ohio purchasers do we charge sales tax. Only for Ohio is shipping charges being excluded. What setting would cause one state - Ohio - to be exempt? I am happy to provide admin access. I'm certain this is a configuration error - not a system fault. Thank you! -Jim Gribble Javelin Communications For Education Law Association, USA")* Hi Nicolas, First, thanks for the quick reply and I hope you are well. All the things you mentioned were on my checklist and I couldn't see anything wrong. When you confirmed my protocol, I looked up some of the problematic orders. This site is substantially self-managed by my client. I try my best to police their work. In this case, one or more products was updated without making sure to input a weight value. System therefore did not know to apply shipping. It was treated as a virtual product. So now they should be good to go again. Thank you. -JG The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk5OTg5LXN0YXRlLW9mLW9oaW8tZXhjbHVkZWQtbXlzdGVyaW91c2x5LWZyb20tc2hpcHBpbmctb3B0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 6 years 5 months ago [\#319807](#319807) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[State of Ohio excluded mysteriously from shipping options](/forum/28-shipping-methods/899989-state-of-ohio-excluded-mysteriously-from-shipping-options#319807 "-- url of the page with the problem -- : educationlaw.org/store/bookstore-home -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.918 We have the U.S. zone set up as a shipping option. All has been working well for a long time. However we noticed recently that for some reason the system stopped charging shipping to customers living in the state of Ohio. Ohio is the home location of the client business: Education Law Association. Only for Ohio purchasers do we charge sales tax. Only for Ohio is shipping charges being excluded. What setting would cause one state - Ohio - to be exempt? I am happy to provide admin access. I'm certain this is a configuration error - not a system fault. Thank you! -Jim Gribble Javelin Communications For Education Law Association, USA")* Hi, If you want to enforce that, you can create a mass action so that when a product is created or updated with a weight of 0, the weight is set to 1. That will prevent the possibility to have a product without weight in the future. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk5OTg5LXN0YXRlLW9mLW9oaW8tZXhjbHVkZWQtbXlzdGVyaW91c2x5LWZyb20tc2hpcHBpbmctb3B0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jgribble](/forum/user/4695-jgribble "View jgribble's Profile")** - [![jgribble's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4695-jgribble "View jgribble's Profile") Topic Author - [ Offline](/forum/user/4695-jgribble) Less More - Posts: 318 - Thank you received: 20 - - 6 years 5 months ago [\#319830](#319830) by [jgribble](/forum/user/4695-jgribble "View jgribble's Profile") Replied by *[jgribble](/forum/user/4695-jgribble "View jgribble's Profile")* on topic *[State of Ohio excluded mysteriously from shipping options](/forum/28-shipping-methods/899989-state-of-ohio-excluded-mysteriously-from-shipping-options#319830 "-- url of the page with the problem -- : educationlaw.org/store/bookstore-home -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.918 We have the U.S. zone set up as a shipping option. All has been working well for a long time. However we noticed recently that for some reason the system stopped charging shipping to customers living in the state of Ohio. Ohio is the home location of the client business: Education Law Association. Only for Ohio purchasers do we charge sales tax. Only for Ohio is shipping charges being excluded. What setting would cause one state - Ohio - to be exempt? I am happy to provide admin access. I'm certain this is a configuration error - not a system fault. Thank you! -Jim Gribble Javelin Communications For Education Law Association, USA")* Thanks for that tip, hadn't thought of it. Can mass action be applied to categories? We do have some virtual products which are exempt from shipping. For example, the association has a big annual event. It's pretty complicated to sign up, so we use Form Maker for registration and Hikashop for checkout. There also are some webinars and seminars etc. Best, -Jim G. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk5OTg5LXN0YXRlLW9mLW9oaW8tZXhjbHVkZWQtbXlzdGVyaW91c2x5LWZyb20tc2hpcHBpbmctb3B0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 6 years 5 months ago [\#319835](#319835) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[State of Ohio excluded mysteriously from shipping options](/forum/28-shipping-methods/899989-state-of-ohio-excluded-mysteriously-from-shipping-options#319835 "-- url of the page with the problem -- : educationlaw.org/store/bookstore-home -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.918 We have the U.S. zone set up as a shipping option. All has been working well for a long time. However we noticed recently that for some reason the system stopped charging shipping to customers living in the state of Ohio. Ohio is the home location of the client business: Education Law Association. Only for Ohio purchasers do we charge sales tax. Only for Ohio is shipping charges being excluded. What setting would cause one state - Ohio - to be exempt? I am happy to provide admin access. I'm certain this is a configuration error - not a system fault. Thank you! -Jim Gribble Javelin Communications For Education Law Association, USA")* Hi, Yes, you can have a filter on the category of the products. However, you can only do the check against one category per filter and filters have an AND logic. So you can either have : category_id != XXX AND category_id != YYY or: category_id = ZZZ But you can't have : category_id = AAA OR category_id = BBB Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODk5OTg5LXN0YXRlLW9mLW9oaW8tZXhjbHVkZWQtbXlzdGVyaW91c2x5LWZyb20tc2hpcHBpbmctb3B0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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