[Skip to main content](#vessel-content) # ShipStation Plugin not working all of a sudden ## - **[vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile")** - [![vtchalkypaint's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") Topic Author - [ Offline](/forum/user/58983-vtchalkypaint) Less More - Posts: 4 - Thank you received: 0 - - 6 years 5 months ago [\#320157](#320157) by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") *[ShipStation Plugin not working all of a sudden](/forum/28-shipping-methods/900055-shipstation-plugin-not-working-all-of-a-sudden#320157 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Edge 83.0.478.37 All of a sudden the plugin is not updating orders. I get this message when I test the connection: We received an error testing the Custom store: Invalid XML. Error: 'Root element is missing.' We received: '' When ShipStation tries to get the orders it shows this error: An error occurred attempting to update orders: The remote server returned an error: (500) Internal Server Error. I contacted my host and they are not seeing any errors The XML is a blank page")* was created by *[vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile")* -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Edge 83.0.478.37 All of a sudden the plugin is not updating orders. I get this message when I test the connection: We received an error testing the Custom store: Invalid XML. Error: 'Root element is missing.' We received: '' When ShipStation tries to get the orders it shows this error: An error occurred attempting to update orders: The remote server returned an error: (500) Internal Server Error. I contacted my host and they are not seeing any errors The XML is a blank page This message contains confidential information Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU1LXNoaXBzdGF0aW9uLXBsdWdpbi1ub3Qtd29ya2luZy1hbGwtb2YtYS1zdWRkZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 6 years 5 months ago - 6 years 5 months ago [\#320171](#320171) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[ShipStation Plugin not working all of a sudden](/forum/28-shipping-methods/900055-shipstation-plugin-not-working-all-of-a-sudden#320171 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Edge 83.0.478.37 All of a sudden the plugin is not updating orders. I get this message when I test the connection: We received an error testing the Custom store: Invalid XML. Error: 'Root element is missing.' We received: '' When ShipStation tries to get the orders it shows this error: An error occurred attempting to update orders: The remote server returned an error: (500) Internal Server Error. I contacted my host and they are not seeing any errors The XML is a blank page")* Hello, This can be for several reason, but the most common story is to have 1 or several **specific character** : - In a **product name** - In product **sku code** **OR** - Maybe in the **order number format** **=>** To go forward on this subject, can you set Shisptation Debug mode to Yes, and process more test in order to see, in the [ **log file**](https://www.hikashop.com/support/documentation/295) what's going on. **Note :** Use our [ **Contact us**](https://www.hikashop.com/support/contact-us.html) form to provide the log file, and don't forget to add an **Url link** to this topic. And just to be sure, there maybe something to check on the host side, in order to be more specific we have to be sure that your host server configuration **allow communication with Shipstation servers**. Awaiting news from you. Regards Last edit: 6 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU1LXNoaXBzdGF0aW9uLXBsdWdpbi1ub3Qtd29ya2luZy1hbGwtb2YtYS1zdWRkZW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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