[Skip to main content](#vessel-content) # Canada Post Method ## - **[styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile")** - [![styve.mtl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59624-styve-mtl "View styve.mtl's Profile") Topic Author - [ Offline](/forum/user/59624-styve-mtl) Less More - Posts: 5 - Thank you received: 1 - - 6 years 5 months ago [\#320161](#320161) by [styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile") *[Canada Post Method](/forum/28-shipping-methods/900056-canada-post-method#320161 "-- HikaShop version -- : 4.3.0 [2005261035] -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome 83.0.4103.61 -- Error-message(debug-mod must be tuned on) -- : 404 Forbidden Each time I configure the Canada Post Method shipping, entering our API Key or Account ID, I'm directed to a 404 page when saving? Am I missing something or is the plugin outdated? Thanks")* was created by *[styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile")* -- HikaShop version -- : 4.3.0 [2005261035] -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome 83.0.4103.61 -- Error-message(debug-mod must be tuned on) -- : 404 Forbidden Each time I configure the Canada Post Method shipping, entering our API Key or Account ID, I'm directed to a 404 page when saving? Am I missing something or is the plugin outdated? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU2LWNhbmFkYS1wb3N0LW1ldGhvZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 5 months ago [\#320175](#320175) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Canada Post Method](/forum/28-shipping-methods/900056-canada-post-method#320175 "-- HikaShop version -- : 4.3.0 [2005261035] -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome 83.0.4103.61 -- Error-message(debug-mod must be tuned on) -- : 404 Forbidden Each time I configure the Canada Post Method shipping, entering our API Key or Account ID, I'm directed to a 404 page when saving? Am I missing something or is the plugin outdated? Thanks")* Hello, I would recommend to activate first the "error reporting" and "debug mode" settings of the Joomla configuration. That will then display an error message on that blank page which will help us and you better understand what's going on and provide a solution. Kind regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU2LWNhbmFkYS1wb3N0LW1ldGhvZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile")** - [![styve.mtl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59624-styve-mtl "View styve.mtl's Profile") Topic Author - [ Offline](/forum/user/59624-styve-mtl) Less More - Posts: 5 - Thank you received: 1 - - 6 years 5 months ago - 6 years 5 months ago [\#320210](#320210) by [styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile") Replied by *[styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile")* on topic *[Canada Post Method](/forum/28-shipping-methods/900056-canada-post-method#320210 "-- HikaShop version -- : 4.3.0 [2005261035] -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome 83.0.4103.61 -- Error-message(debug-mod must be tuned on) -- : 404 Forbidden Each time I configure the Canada Post Method shipping, entering our API Key or Account ID, I'm directed to a 404 page when saving? Am I missing something or is the plugin outdated? Thanks")* Thanks, After checking the debug, it seems to be an issue with an unauthorized request being blocked from my cPanel. The error page is actually 403 Forbidden. I get the same result by only filling the Merchant ID field. https://drive.google.com/file/d/11Aaq6BCBH_g0ttRFEbIJ1yKOU9doxrFz/view?usp=sharing This is the Debug prior to saving the method configuration. No change to the report if I go back in the browser: Removed for security purpose Last edit: 6 years 5 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Reason: Removed for security purpose Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU2LWNhbmFkYS1wb3N0LW1ldGhvZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 5 months ago [\#320224](#320224) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Canada Post Method](/forum/28-shipping-methods/900056-canada-post-method#320224 "-- HikaShop version -- : 4.3.0 [2005261035] -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome 83.0.4103.61 -- Error-message(debug-mod must be tuned on) -- : 404 Forbidden Each time I configure the Canada Post Method shipping, entering our API Key or Account ID, I'm directed to a 404 page when saving? Am I missing something or is the plugin outdated? Thanks")* Hello, I just tested it on my end and it worked fine, are you only having that issue when saving the configuration of the canada post shipping plugin ? Did you apply some modifications on the code of the plugin ? If that's not the case, can you send us a temporary access to your back-end so that we can directly test and debug it on your website ? You can send it through our contact form by specifying a link to that thread in your message : [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Thank you ! Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU2LWNhbmFkYS1wb3N0LW1ldGhvZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile")** - [![styve.mtl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59624-styve-mtl "View styve.mtl's Profile") Topic Author - [ Offline](/forum/user/59624-styve-mtl) Less More - Posts: 5 - Thank you received: 1 - - 6 years 5 months ago [\#320274](#320274) by [styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile") Replied by *[styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile")* on topic *[Canada Post Method](/forum/28-shipping-methods/900056-canada-post-method#320274 "-- HikaShop version -- : 4.3.0 [2005261035] -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome 83.0.4103.61 -- Error-message(debug-mod must be tuned on) -- : 404 Forbidden Each time I configure the Canada Post Method shipping, entering our API Key or Account ID, I'm directed to a 404 page when saving? Am I missing something or is the plugin outdated? Thanks")* Details sent through contact form. Thanks in advance, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU2LWNhbmFkYS1wb3N0LW1ldGhvZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 5 months ago [\#320301](#320301) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Canada Post Method](/forum/28-shipping-methods/900056-canada-post-method#320301 "-- HikaShop version -- : 4.3.0 [2005261035] -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome 83.0.4103.61 -- Error-message(debug-mod must be tuned on) -- : 404 Forbidden Each time I configure the Canada Post Method shipping, entering our API Key or Account ID, I'm directed to a 404 page when saving? Am I missing something or is the plugin outdated? Thanks")* Hello, The 403 error page usually indicates that your server has some security system which blocks the request. It's probably because the configuration has too many settings for the maximum number of parameters allowed. The best would be to check with your hosting about that issue saying that accessing the following url when sending data result in a 403 error page : /administrator/index.php?option=com_hikashop&ctrl=plugins (port 443) Kind regards, Mohamed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU2LWNhbmFkYS1wb3N0LW1ldGhvZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile")** - [![styve.mtl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59624-styve-mtl "View styve.mtl's Profile") Topic Author - [ Offline](/forum/user/59624-styve-mtl) Less More - Posts: 5 - Thank you received: 1 - - 6 years 5 months ago [\#320336](#320336) by [styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile") Replied by *[styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile")* on topic *[Canada Post Method](/forum/28-shipping-methods/900056-canada-post-method#320336 "-- HikaShop version -- : 4.3.0 [2005261035] -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome 83.0.4103.61 -- Error-message(debug-mod must be tuned on) -- : 404 Forbidden Each time I configure the Canada Post Method shipping, entering our API Key or Account ID, I'm directed to a 404 page when saving? Am I missing something or is the plugin outdated? Thanks")* Wonderful, Thank you so much for your assistance. I suspected that the issue was external from Hikashop, so I really appreciate your input on finding a fix. Steve Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU2LWNhbmFkYS1wb3N0LW1ldGhvZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile")** - [![styve.mtl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59624-styve-mtl "View styve.mtl's Profile") Topic Author - [ Offline](/forum/user/59624-styve-mtl) Less More - Posts: 5 - Thank you received: 1 - - 6 years 5 months ago [\#320528](#320528) by [styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile") Replied by *[styve.mtl](/forum/user/59624-styve-mtl "View styve.mtl's Profile")* on topic *[Canada Post Method](/forum/28-shipping-methods/900056-canada-post-method#320528 "-- HikaShop version -- : 4.3.0 [2005261035] -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome 83.0.4103.61 -- Error-message(debug-mod must be tuned on) -- : 404 Forbidden Each time I configure the Canada Post Method shipping, entering our API Key or Account ID, I'm directed to a 404 page when saving? Am I missing something or is the plugin outdated? Thanks")* Just a follow-up on the resolution in case it can assist others. This is the reply from my hosting tech support. I found that the plugin scripts triggered the mod_security rules and that caused the 403 error message. I've deactivated the triggered rules as false-positive and was able to save changes. The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU2LWNhbmFkYS1wb3N0LW1ldGhvZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 5 months ago [\#320550](#320550) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Canada Post Method](/forum/28-shipping-methods/900056-canada-post-method#320550 "-- HikaShop version -- : 4.3.0 [2005261035] -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome 83.0.4103.61 -- Error-message(debug-mod must be tuned on) -- : 404 Forbidden Each time I configure the Canada Post Method shipping, entering our API Key or Account ID, I'm directed to a 404 page when saving? Am I missing something or is the plugin outdated? Thanks")* Hello, Thank you for your feedback Steve ! Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMDU2LWNhbmFkYS1wb3N0LW1ldGhvZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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