[Skip to main content](#vessel-content) # Wrong shipping methode ## - **[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")** - [![TheFrotzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Topic Author - [ Offline](/forum/user/45419-thefrotzer) Less More - Posts: 23 - Thank you received: 0 - - 6 years 3 months ago [\#321726](#321726) by [TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") *[Wrong shipping methode](/forum/28-shipping-methods/900356-wrong-shipping-methode#321726 "-- url of the page with the problem -- : www.suuskesusashop.nl/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome version 83.0.4103.116 -- Error-message(debug-mod must be tuned on) -- : No error message Hello, I have 2 shipping methodes on my webshop: 1. PostNL € 4,50 Maximum volume: 3222.3cm Minimum gewicht: 350.1g Maximum gewicht: 2000g Zone: Netherlands 2. STD Distributie € 7,25 Minimum volume: 3222.4cm Maximum volume: 125000cm Maximum gewicht: 15kg Zone: Netherlands And I have a product: 450 gr and 3323,1 cm volume. It should get shipping methode 2 because it's volume is to big for shipping methode 1. But it gets shipping methode 1 and I have no clue why it does that??? I would like to know what is causing this problem. Thanks for the support! Best regards, Frits Strijbos")* was created by *[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")* -- url of the page with the problem -- : [ www.suuskesusashop.nl/](https://www.suuskesusashop.nl/) -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome version 83.0.4103.116 -- Error-message(debug-mod must be tuned on) -- : No error message Hello, I have 2 shipping methodes on my webshop: 1. PostNL € 4,50 Maximum volume: 3222.3cm Minimum gewicht: 350.1g Maximum gewicht: 2000g Zone: Netherlands 2. STD Distributie € 7,25 Minimum volume: 3222.4cm Maximum volume: 125000cm Maximum gewicht: 15kg Zone: Netherlands And I have a product: 450 gr and 3323,1 cm volume. It should get shipping methode 2 because it's volume is to big for shipping methode 1. But it gets shipping methode 1 and I have no clue why it does that??? I would like to know what is causing this problem. Thanks for the support! Best regards, Frits Strijbos Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMzU2LXdyb25nLXNoaXBwaW5nLW1ldGhvZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 3 months ago [\#321743](#321743) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Wrong shipping methode](/forum/28-shipping-methods/900356-wrong-shipping-methode#321743 "-- url of the page with the problem -- : www.suuskesusashop.nl/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome version 83.0.4103.116 -- Error-message(debug-mod must be tuned on) -- : No error message Hello, I have 2 shipping methodes on my webshop: 1. PostNL € 4,50 Maximum volume: 3222.3cm Minimum gewicht: 350.1g Maximum gewicht: 2000g Zone: Netherlands 2. STD Distributie € 7,25 Minimum volume: 3222.4cm Maximum volume: 125000cm Maximum gewicht: 15kg Zone: Netherlands And I have a product: 450 gr and 3323,1 cm volume. It should get shipping methode 2 because it's volume is to big for shipping methode 1. But it gets shipping methode 1 and I have no clue why it does that??? I would like to know what is causing this problem. Thanks for the support! Best regards, Frits Strijbos")* Hello, Sure, can you show us screenshots of how you configured your products weight / dimension and also your shipping method restrictions ? So that we can understand and reproduce your issue ? Thank you. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMzU2LXdyb25nLXNoaXBwaW5nLW1ldGhvZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")** - [![TheFrotzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Topic Author - [ Offline](/forum/user/45419-thefrotzer) Less More - Posts: 23 - Thank you received: 0 - - 6 years 3 months ago [\#321760](#321760) by [TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Replied by *[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")* on topic *[Wrong shipping methode](/forum/28-shipping-methods/900356-wrong-shipping-methode#321760 "-- url of the page with the problem -- : www.suuskesusashop.nl/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome version 83.0.4103.116 -- Error-message(debug-mod must be tuned on) -- : No error message Hello, I have 2 shipping methodes on my webshop: 1. PostNL € 4,50 Maximum volume: 3222.3cm Minimum gewicht: 350.1g Maximum gewicht: 2000g Zone: Netherlands 2. STD Distributie € 7,25 Minimum volume: 3222.4cm Maximum volume: 125000cm Maximum gewicht: 15kg Zone: Netherlands And I have a product: 450 gr and 3323,1 cm volume. It should get shipping methode 2 because it's volume is to big for shipping methode 1. But it gets shipping methode 1 and I have no clue why it does that??? I would like to know what is causing this problem. Thanks for the support! Best regards, Frits Strijbos")* Hello Mohamed, Here the screenshots you asked for. Thanks for the support! [ ![Products1.png](/forum/attachment/49999) ](/forum/attachment/49999 "Products1.png") [ ![Products2.png](/forum/attachment/50000) ](/forum/attachment/50000 "Products2.png") [ ![Shippingmethodes1b.png](/forum/attachment/50002) ](/forum/attachment/50002 "...methodes1b.png") [ ![Shippingmethodes1a.png](/forum/attachment/50001) ](/forum/attachment/50001 "...methodes1a.png") Kind regards, Frits Strijbos - [ ![Products1.png](/forum/attachment/49999) ](/forum/attachment/49999 "Products1.png") [ ](/forum/attachment/49999?download=1 "Products1.png") - [ ![Products2.png](/forum/attachment/50000) ](/forum/attachment/50000 "Products2.png") [ ](/forum/attachment/50000?download=1 "Products2.png") - [ ![Shippingmethodes1a.png](/forum/attachment/50001) ](/forum/attachment/50001 "...methodes1a.png") [ ](/forum/attachment/50001?download=1 "...methodes1a.png") - [ ![Shippingmethodes1b.png](/forum/attachment/50002) ](/forum/attachment/50002 "...methodes1b.png") [ ](/forum/attachment/50002?download=1 "...methodes1b.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMzU2LXdyb25nLXNoaXBwaW5nLW1ldGhvZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 3 months ago [\#321772](#321772) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Wrong shipping methode](/forum/28-shipping-methods/900356-wrong-shipping-methode#321772 "-- url of the page with the problem -- : www.suuskesusashop.nl/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome version 83.0.4103.116 -- Error-message(debug-mod must be tuned on) -- : No error message Hello, I have 2 shipping methodes on my webshop: 1. PostNL € 4,50 Maximum volume: 3222.3cm Minimum gewicht: 350.1g Maximum gewicht: 2000g Zone: Netherlands 2. STD Distributie € 7,25 Minimum volume: 3222.4cm Maximum volume: 125000cm Maximum gewicht: 15kg Zone: Netherlands And I have a product: 450 gr and 3323,1 cm volume. It should get shipping methode 2 because it's volume is to big for shipping methode 1. But it gets shipping methode 1 and I have no clue why it does that??? I would like to know what is causing this problem. Thanks for the support! Best regards, Frits Strijbos")* Hello, Thank you for your feedback, we just added a fix through the last Hikashop version. Can download it through our website, install it and test it again ? Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMzU2LXdyb25nLXNoaXBwaW5nLW1ldGhvZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")** - [![TheFrotzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Topic Author - [ Offline](/forum/user/45419-thefrotzer) Less More - Posts: 23 - Thank you received: 0 - - 6 years 3 months ago [\#321794](#321794) by [TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Replied by *[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")* on topic *[Wrong shipping methode](/forum/28-shipping-methods/900356-wrong-shipping-methode#321794 "-- url of the page with the problem -- : www.suuskesusashop.nl/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome version 83.0.4103.116 -- Error-message(debug-mod must be tuned on) -- : No error message Hello, I have 2 shipping methodes on my webshop: 1. PostNL € 4,50 Maximum volume: 3222.3cm Minimum gewicht: 350.1g Maximum gewicht: 2000g Zone: Netherlands 2. STD Distributie € 7,25 Minimum volume: 3222.4cm Maximum volume: 125000cm Maximum gewicht: 15kg Zone: Netherlands And I have a product: 450 gr and 3323,1 cm volume. It should get shipping methode 2 because it's volume is to big for shipping methode 1. But it gets shipping methode 1 and I have no clue why it does that??? I would like to know what is causing this problem. Thanks for the support! Best regards, Frits Strijbos")* Hello Mohamed, I've installed the last Hikashop version. I'm sorry to say but the fix didn't solve the problem. I'm still getting the wrong shipping methode. I've attached a screenshot from a clock in the basket. It has 4,50 shipping cost instead of 7,25. [ ![Products3.png](/forum/attachment/50015) ](/forum/attachment/50015 "Products3.png") Best regards, Frits Strijbos - [ ![Products3.png](/forum/attachment/50015) ](/forum/attachment/50015 "Products3.png") [ ](/forum/attachment/50015?download=1 "Products3.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMzU2LXdyb25nLXNoaXBwaW5nLW1ldGhvZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 3 months ago [\#321812](#321812) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Wrong shipping methode](/forum/28-shipping-methods/900356-wrong-shipping-methode#321812 "-- url of the page with the problem -- : www.suuskesusashop.nl/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome version 83.0.4103.116 -- Error-message(debug-mod must be tuned on) -- : No error message Hello, I have 2 shipping methodes on my webshop: 1. PostNL € 4,50 Maximum volume: 3222.3cm Minimum gewicht: 350.1g Maximum gewicht: 2000g Zone: Netherlands 2. STD Distributie € 7,25 Minimum volume: 3222.4cm Maximum volume: 125000cm Maximum gewicht: 15kg Zone: Netherlands And I have a product: 450 gr and 3323,1 cm volume. It should get shipping methode 2 because it's volume is to big for shipping methode 1. But it gets shipping methode 1 and I have no clue why it does that??? I would like to know what is causing this problem. Thanks for the support! Best regards, Frits Strijbos")* Hello, My bad, the fix wasn't published when I asked you to download and install the last Hikashop version through our website, can you do it and test it again please ? Thank you Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMzU2LXdyb25nLXNoaXBwaW5nLW1ldGhvZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")** - [![TheFrotzer's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Topic Author - [ Offline](/forum/user/45419-thefrotzer) Less More - Posts: 23 - Thank you received: 0 - - 6 years 3 months ago [\#321825](#321825) by [TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile") Replied by *[TheFrotzer](/forum/user/45419-thefrotzer "View TheFrotzer's Profile")* on topic *[Wrong shipping methode](/forum/28-shipping-methods/900356-wrong-shipping-methode#321825 "-- url of the page with the problem -- : www.suuskesusashop.nl/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Chrome version 83.0.4103.116 -- Error-message(debug-mod must be tuned on) -- : No error message Hello, I have 2 shipping methodes on my webshop: 1. PostNL € 4,50 Maximum volume: 3222.3cm Minimum gewicht: 350.1g Maximum gewicht: 2000g Zone: Netherlands 2. STD Distributie € 7,25 Minimum volume: 3222.4cm Maximum volume: 125000cm Maximum gewicht: 15kg Zone: Netherlands And I have a product: 450 gr and 3323,1 cm volume. It should get shipping methode 2 because it's volume is to big for shipping methode 1. But it gets shipping methode 1 and I have no clue why it does that??? I would like to know what is causing this problem. Thanks for the support! Best regards, Frits Strijbos")* Hello Mohamed, Now it works correct ![:-)](/media/kunena/emoticons/9.png ":-)") Thanks for the great support!! Kind regards, Frits Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwMzU2LXdyb25nLXNoaXBwaW5nLW1ldGhvZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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