[Skip to main content](#vessel-content) # UPS Shipping method is not showing up ## - **[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")** - [![nanqi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59486-nanqi "View nanqi's Profile") Topic Author - [ Offline](/forum/user/59486-nanqi) Less More - Posts: 7 - Thank you received: 0 - - 6 years 3 months ago [\#322986](#322986) by [nanqi](/forum/user/59486-nanqi "View nanqi's Profile") *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#322986 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* was created by *[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")* -- url of the page with the problem -- : [ kicknass.wwwebweavers.com/](http://kicknass.wwwebweavers.com/) -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: [ kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks](http://kicknass.wwwebweavers.com/women/product/472-kick-n-ass-cowgirl-tanks) WHITE and Size L [ kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks](http://kicknass.wwwebweavers.com/women/product/491-kick-n-ass-grandma-tanks) Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 3 months ago [\#322994](#322994) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#322994 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* Hello, Can you show us some screenshots of how you configured one of your test products and of how you configured your UPS shipping method, so that we can reproduce it on our end ? Thank you. Kind regards, Mohamed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")** - [![nanqi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59486-nanqi "View nanqi's Profile") Topic Author - [ Offline](/forum/user/59486-nanqi) Less More - Posts: 7 - Thank you received: 0 - - 6 years 3 months ago [\#323015](#323015) by [nanqi](/forum/user/59486-nanqi "View nanqi's Profile") Replied by *[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323015 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* Thank you for a quick replay. I am attaching some screenshots for your review. Let me know if you need admin access. - [ ![KicksAssGrandmaTankspinksizem.png](/forum/attachment/50297) ](/forum/attachment/50297 "...spinksizem.png") [ ](/forum/attachment/50297?download=1 "...spinksizem.png") - [ ![UPSrestrictions.png](/forum/attachment/50298) ](/forum/attachment/50298 "...strictions.png") [ ](/forum/attachment/50298?download=1 "...strictions.png") - [ ![Sampleprodictconfig.png](/forum/attachment/50299) ](/forum/attachment/50299 "...dictconfig.png") [ ](/forum/attachment/50299?download=1 "...dictconfig.png") - [ ![UPSshippingconfig.png](/forum/attachment/50300) ](/forum/attachment/50300 "...pingconfig.png") [ ](/forum/attachment/50300?download=1 "...pingconfig.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 2 months ago [\#323083](#323083) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323083 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* Hello, Your issue seems to be coming from one of the restrictions you have set through your UPS shipping plugin. Can you test it with restriction options unset to be sure ? Thank you ! Kind regards, Mohamed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")** - [![nanqi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59486-nanqi "View nanqi's Profile") Topic Author - [ Offline](/forum/user/59486-nanqi) Less More - Posts: 7 - Thank you received: 0 - - 6 years 2 months ago [\#323148](#323148) by [nanqi](/forum/user/59486-nanqi "View nanqi's Profile") Replied by *[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323148 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* Hello Mohamed, I did take out all the restrictions, and it still shows No Shipping Method. I am attaching 2 more screen shots here for you. [ ![ScreenShot2020-08-18at2.54.37PM.png](/forum/attachment/50337) ](/forum/attachment/50337 "...t2.54.37PM.png") [ ![ScreenShot2020-08-18at2.54.27PM.png](/forum/attachment/50338) ](/forum/attachment/50338 "...t2.54.27PM.png") - [ ![ScreenShot2020-08-18at2.54.37PM.png](/forum/attachment/50337) ](/forum/attachment/50337 "...t2.54.37PM.png") [ ](/forum/attachment/50337?download=1 "...t2.54.37PM.png") - [ ![ScreenShot2020-08-18at2.54.27PM.png](/forum/attachment/50338) ](/forum/attachment/50338 "...t2.54.27PM.png") [ ](/forum/attachment/50338?download=1 "...t2.54.27PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")** - [![nanqi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59486-nanqi "View nanqi's Profile") Topic Author - [ Offline](/forum/user/59486-nanqi) Less More - Posts: 7 - Thank you received: 0 - - 6 years 2 months ago [\#323149](#323149) by [nanqi](/forum/user/59486-nanqi "View nanqi's Profile") Replied by *[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323149 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* Again, I can provide login to admin if you are willing to poke around to trouble shoot. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")** - [![nanqi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59486-nanqi "View nanqi's Profile") Topic Author - [ Offline](/forum/user/59486-nanqi) Less More - Posts: 7 - Thank you received: 0 - - 6 years 2 months ago [\#323150](#323150) by [nanqi](/forum/user/59486-nanqi "View nanqi's Profile") Replied by *[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323150 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* I tried different combinations in product configurations and UPS configurations. Now I get an error message: "The cart items combined volume is too small for all the possible shipping methods". I am attaching 4 screenshots to show you the combo settings. [ ![errormessage.png](/forum/attachment/50339) ](/forum/attachment/50339 "errormessage.png") [ ![Productrestrictions.png](/forum/attachment/50340) ](/forum/attachment/50340 "...strictions.png") [ ![UPSsettings.png](/forum/attachment/50341) ](/forum/attachment/50341 "UPSsettings.png") [ ![shippingmethodrestrictions.png](/forum/attachment/50342) ](/forum/attachment/50342 "...strictions.png") - [ ![errormessage.png](/forum/attachment/50339) ](/forum/attachment/50339 "errormessage.png") [ ](/forum/attachment/50339?download=1 "errormessage.png") - [ ![Productrestrictions.png](/forum/attachment/50340) ](/forum/attachment/50340 "...strictions.png") [ ](/forum/attachment/50340?download=1 "...strictions.png") - [ ![UPSsettings.png](/forum/attachment/50341) ](/forum/attachment/50341 "UPSsettings.png") [ ](/forum/attachment/50341?download=1 "UPSsettings.png") - [ ![shippingmethodrestrictions.png](/forum/attachment/50342) ](/forum/attachment/50342 "...strictions.png") [ ](/forum/attachment/50342?download=1 "...strictions.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 2 months ago [\#323160](#323160) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323160 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* Hello, > Again, I can provide login to admin if you are willing to poke around to trouble shoot. Sure, that way we'll be able to know from where that issue is coming faster, you can send it using our contact form and by specifying a link to that thread in your message, Thank you ! [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 2 months ago - 6 years 2 months ago [\#323218](#323218) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323218 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* Hello, I just tested it with the "Kick'n Ass Grandma Tanks" product and it seemed to be working fine, can you make sure you properly have weight and dimensions on your products when testing it ? Thank you Kind regards, Mohamed. - [ ![Checkout-KicknAss-GoogleChrome2020-08-2014.30.27.png](/forum/attachment/50362) ](/forum/attachment/50362 "...2014.30.27.png") [ ](/forum/attachment/50362?download=1 "...2014.30.27.png") Last edit: 6 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")** - [![nanqi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59486-nanqi "View nanqi's Profile") Topic Author - [ Offline](/forum/user/59486-nanqi) Less More - Posts: 7 - Thank you received: 0 - - 6 years 2 months ago [\#323242](#323242) by [nanqi](/forum/user/59486-nanqi "View nanqi's Profile") Replied by *[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323242 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* That is the product that is in my cart as well and it doesn't work. It says "The cart items combined volume is too small for all the possible shipping methods". I am attaching a screenshot for you. [ ![ScreenShot2020-08-20at2.07.03PM.png](/forum/attachment/50368) ](/forum/attachment/50368 "...t2.07.03PM.png") - [ ![ScreenShot2020-08-20at2.07.03PM.png](/forum/attachment/50368) ](/forum/attachment/50368 "...t2.07.03PM.png") [ ](/forum/attachment/50368?download=1 "...t2.07.03PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 2 months ago [\#323252](#323252) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323252 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* Hello, Can you check that you have dimensions AND weight set on you M Pink variant ? And if not, set it and test it again ? Thank you. It worked in my case because I tried it with the main product which have weight and dimensions. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")** - [![nanqi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59486-nanqi "View nanqi's Profile") Topic Author - [ Offline](/forum/user/59486-nanqi) Less More - Posts: 7 - Thank you received: 0 - - 6 years 2 months ago [\#323272](#323272) by [nanqi](/forum/user/59486-nanqi "View nanqi's Profile") Replied by *[nanqi](/forum/user/59486-nanqi "View nanqi's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323272 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* Hello Mohamed, Thank for repeated checking. I am a little confused what you meant by "Main Product". Nothing works for me. As for Kick'n Ass Grandma Tank product, we only have 1 product: medium pink and this one has a weight. I am naming my screen shot accordingly. Can you provide me with some screenshots from your testing? Thanks. [ ![grandmatankmedium.png](/forum/attachment/50371) ](/forum/attachment/50371 "...tankmedium.png") [ ![Grandmatankmain2.png](/forum/attachment/50372) ](/forum/attachment/50372 "...atankmain2.png") [ ![GrandmaTankquantity.png](/forum/attachment/50373) ](/forum/attachment/50373 "...nkquantity.png") [ ![GrandmaTankMain.png](/forum/attachment/50374) ](/forum/attachment/50374 "...maTankMain.png") - [ ![grandmatankmedium.png](/forum/attachment/50371) ](/forum/attachment/50371 "...tankmedium.png") [ ](/forum/attachment/50371?download=1 "...tankmedium.png") - [ ![Grandmatankmain2.png](/forum/attachment/50372) ](/forum/attachment/50372 "...atankmain2.png") [ ](/forum/attachment/50372?download=1 "...atankmain2.png") - [ ![GrandmaTankquantity.png](/forum/attachment/50373) ](/forum/attachment/50373 "...nkquantity.png") [ ](/forum/attachment/50373?download=1 "...nkquantity.png") - [ ![GrandmaTankMain.png](/forum/attachment/50374) ](/forum/attachment/50374 "...maTankMain.png") [ ](/forum/attachment/50374?download=1 "...maTankMain.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAwNTk5LXVwcy1zaGlwcGluZy1tZXRob2QtaXMtbm90LXNob3dpbmctdXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 2 months ago [\#323302](#323302) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS Shipping method is not showing up](/forum/28-shipping-methods/900599-ups-shipping-method-is-not-showing-up#323302 "-- url of the page with the problem -- : kicknass.wwwebweavers.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3.15 -- Browser(s) name and version -- : Google Chrome 84.0.4147.125 -- Error-message(debug-mod must be tuned on) -- : Debug is on, error reporting to maximum. But I don't see any error message. I have configured UPS with our credentials, somewhere I told the system to ignore weight, and dimension. I followed steps in the FAQ part, but the UPS option doesn't show up. I entered weight and volume for 2 products, put them in the shopping cart, only the manual shipping option shows up, not UPS. The 2 products that have weight and volume are: kicknass.wwwebweavers.com/women/product/...-n-ass-cowgirl-tanks WHITE and Size L kicknass.wwwebweavers.com/women/product/...-n-ass-grandma-tanks Pink and Size Medium I can provide access to the backend and/or FTP via contact form if needed to.")* Hello, What I mean is you should add dimensions to your product's variants and test it again. Kind regards, Mohamed. 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