[Skip to main content](#vessel-content) # Shipping allowed to an excluded zone ## - **[trevsmiff](/forum/user/9214-trevsmiff "View trevsmiff's Profile")** - [![trevsmiff's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar9214.jpg)](/forum/user/9214-trevsmiff "View trevsmiff's Profile") Topic Author - [ Offline](/forum/user/9214-trevsmiff) Less More - Posts: 306 - Thank you received: 42 - - 5 years 11 months ago - 5 years 11 months ago [\#326217](#326217) by [trevsmiff](/forum/user/9214-trevsmiff "View trevsmiff's Profile") *[Shipping allowed to an excluded zone](/forum/28-shipping-methods/901272-shipping-allowed-to-an-excluded-zone#326217 "-- HikaShop version -- : 4.4.0 [2011031346] -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3.18 We have just received a confirmed order from the USA for 2 products but the shipping method is restricted to the UK. There was no shipping charge. I reproduced the problem on my test site: 2 products, no warning, no shipping fees and I can checkout. If I remove one of the products (either one) the 'No shipping method' is correctly displayed and I am unable to check out. Any ideas? Best regards Trevor Looks like it is a repeat of an earlier issue: Can you remember how you fixed it? regards Trevor")* was created by *[trevsmiff](/forum/user/9214-trevsmiff "View trevsmiff's Profile")* -- HikaShop version -- : 4.4.0 [2011031346] -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3.18 We have just received a confirmed order from the USA for 2 products but the shipping method is restricted to the UK. There was no shipping charge. I reproduced the problem on my test site: 2 products, no warning, no shipping fees and I can checkout. [ ![2-products_to_US_2020-11-20.jpg](/forum/attachment/51168) ](/forum/attachment/51168 "...2020-11-20.jpg") If I remove one of the products (either one) the 'No shipping method' is correctly displayed and I am unable to check out. [ ![1-product_to_US_2020-11-20.jpg](/forum/attachment/51169) ](/forum/attachment/51169 "...2020-11-20.jpg") Any ideas? Best regards Trevor Looks like it is a repeat of an earlier issue: [ 900205](https://www.hikashop.com/forum/shipping-methods/900205-order-accepted-when-no-shipping-available-for-zone.html) Can you remember how you fixed it? regards Trevor - [ ![2-products_to_US_2020-11-20.jpg](/forum/attachment/51168) ](/forum/attachment/51168 "...2020-11-20.jpg") [ ](/forum/attachment/51168?download=1 "...2020-11-20.jpg") - [ ![1-product_to_US_2020-11-20.jpg](/forum/attachment/51169) ](/forum/attachment/51169 "...2020-11-20.jpg") [ ](/forum/attachment/51169?download=1 "...2020-11-20.jpg") Last edit: 5 years 11 months ago by [trevsmiff](/forum/user/9214-trevsmiff "View trevsmiff's Profile"). Reason: Looks like a repeat of this: https://www.hikashop.com/forum/shipping-methods/900205-order-accepted-when-no-shipping-available-for-zone.html Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAxMjcyLXNoaXBwaW5nLWFsbG93ZWQtdG8tYW4tZXhjbHVkZWQtem9uZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 11 months ago - 5 years 11 months ago [\#326310](#326310) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping allowed to an excluded zone](/forum/28-shipping-methods/901272-shipping-allowed-to-an-excluded-zone#326310 "-- HikaShop version -- : 4.4.0 [2011031346] -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3.18 We have just received a confirmed order from the USA for 2 products but the shipping method is restricted to the UK. There was no shipping charge. I reproduced the problem on my test site: 2 products, no warning, no shipping fees and I can checkout. If I remove one of the products (either one) the 'No shipping method' is correctly displayed and I am unable to check out. Any ideas? Best regards Trevor Looks like it is a repeat of an earlier issue: Can you remember how you fixed it? regards Trevor")* Hello Trevor, I wasn't able to reproduce it on my end, can you send us a temporary access to your website, so that we can do some testing and find out how to reproduce it ? You can send it using our contact form and by specifying a link to that thread : [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Thank you for your feedback ! Kind regards, Mohamed. Last edit: 5 years 11 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). 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