[Skip to main content](#vessel-content) # Shipping Destinations Missing ## - **[nomadd](/forum/user/59123-nomadd "View nomadd's Profile")** - [![nomadd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59123-nomadd "View nomadd's Profile") Topic Author - [ Offline](/forum/user/59123-nomadd) Less More - Posts: 23 - Thank you received: 0 - - 5 years 9 months ago [\#328855](#328855) by [nomadd](/forum/user/59123-nomadd "View nomadd's Profile") *[Shipping Destinations Missing](/forum/28-shipping-methods/901774-shipping-destinations-missing#328855 "-- url of the page with the problem -- : cascadehouse.com.au/product-categories/b...lken-ribbon/checkout -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks")* was created by *[nomadd](/forum/user/59123-nomadd "View nomadd's Profile")* -- url of the page with the problem -- : [ cascadehouse.com.au/product-categories/b...lken-ribbon/checkout](https://cascadehouse.com.au/product-categories/bias-silken-ribbon/checkout) -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAxNzc0LXNoaXBwaW5nLWRlc3RpbmF0aW9ucy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 5 years 9 months ago [\#328869](#328869) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping Destinations Missing](/forum/28-shipping-methods/901774-shipping-destinations-missing#328869 "-- url of the page with the problem -- : cascadehouse.com.au/product-categories/b...lken-ribbon/checkout -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks")* Hi, You should select the corresponding country in the "zone" setting of each shipping method. That way, only the shipping method corresponding to the country selected in the shipping address of the user will appear. Also, I would recommend to make a two step checkout: One step with the login / address views, and a second with the other views. That way, the shipping methods will be displayed only after the customer has entered his shipping address. You can do that by configuring your "checkout workflow": [ www.hikashop.com/support/documentation/4...eckout-workflow.html](https://www.hikashop.com/support/documentation/409-hikashop-checkout-workflow.html) The following user(s) said Thank You: [nomadd](/forum/user/59123-nomadd "View nomadd's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAxNzc0LXNoaXBwaW5nLWRlc3RpbmF0aW9ucy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadd](/forum/user/59123-nomadd "View nomadd's Profile")** - [![nomadd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59123-nomadd "View nomadd's Profile") Topic Author - [ Offline](/forum/user/59123-nomadd) Less More - Posts: 23 - Thank you received: 0 - - 5 years 9 months ago - 5 years 9 months ago [\#328916](#328916) by [nomadd](/forum/user/59123-nomadd "View nomadd's Profile") Replied by *[nomadd](/forum/user/59123-nomadd "View nomadd's Profile")* on topic *[Shipping Destinations Missing](/forum/28-shipping-methods/901774-shipping-destinations-missing#328916 "-- url of the page with the problem -- : cascadehouse.com.au/product-categories/b...lken-ribbon/checkout -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks")* *You should select the corresponding country in the "zone" setting of each shipping method.* See attached what setting I have for Australia and the other countries I mentioned. So the zone changes to each country selected. I'm using the Manual Shipping method plugin. Checkout process is currently Cart Address Shipping Payment I really don't want registration as customers get confused if they don't see that as necessary. Can't find how to disable or is that only part of subscription? Thanks - [ ![zonesetting.png](/forum/attachment/51803) ](/forum/attachment/51803 "zonesetting.png") [ ](/forum/attachment/51803?download=1 "zonesetting.png") Last edit: 5 years 9 months ago by [nomadd](/forum/user/59123-nomadd "View nomadd's Profile"). Reason: Remember attachment Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAxNzc0LXNoaXBwaW5nLWRlc3RpbmF0aW9ucy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 9 months ago [\#328973](#328973) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Destinations Missing](/forum/28-shipping-methods/901774-shipping-destinations-missing#328973 "-- url of the page with the problem -- : cascadehouse.com.au/product-categories/b...lken-ribbon/checkout -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks")* Hello, To properly use the address step of your checkout workflow, your customers will have to be logged in, so in your case the best solution will probably be to add the "login" step through your checkout workflow but also set the : - "Display method for registration" option to "All in one page" - "Registration" option to Guest That way your customer won't have to go through all of the registration process. Kind regards, Mohamed. The following user(s) said Thank You: [nomadd](/forum/user/59123-nomadd "View nomadd's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAxNzc0LXNoaXBwaW5nLWRlc3RpbmF0aW9ucy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadd](/forum/user/59123-nomadd "View nomadd's Profile")** - [![nomadd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59123-nomadd "View nomadd's Profile") Topic Author - [ Offline](/forum/user/59123-nomadd) Less More - Posts: 23 - Thank you received: 0 - - 5 years 9 months ago [\#329163](#329163) by [nomadd](/forum/user/59123-nomadd "View nomadd's Profile") Replied by *[nomadd](/forum/user/59123-nomadd "View nomadd's Profile")* on topic *[Shipping Destinations Missing](/forum/28-shipping-methods/901774-shipping-destinations-missing#329163 "-- url of the page with the problem -- : cascadehouse.com.au/product-categories/b...lken-ribbon/checkout -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks")* Ok ALL the shipping zones are enabled [ ![zonesetting_2021-02-06.png](/forum/attachment/51849) ](/forum/attachment/51849 "...2021-02-06.png") [ ![NZshipping.png](/forum/attachment/51848) ](/forum/attachment/51848 "NZshipping.png") Still having rego/login issues and upgraded my account access here. Upgraded as required. Using my UK proxy server to access and still No Country or State possible Tried my VPN as well via UK and no change. I've obviously got something enabled/disabled that is causing this ![:angry:](/media/kunena/emoticons/23.png ":angry:") Thoughts? Ideas? Thanks - [ ![NZshipping.png](/forum/attachment/51848) ](/forum/attachment/51848 "NZshipping.png") [ ](/forum/attachment/51848?download=1 "NZshipping.png") - [ ![zonesetting_2021-02-06.png](/forum/attachment/51849) ](/forum/attachment/51849 "...2021-02-06.png") [ ](/forum/attachment/51849?download=1 "...2021-02-06.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAxNzc0LXNoaXBwaW5nLWRlc3RpbmF0aW9ucy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 9 months ago [\#329258](#329258) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Destinations Missing](/forum/28-shipping-methods/901774-shipping-destinations-missing#329258 "-- url of the page with the problem -- : cascadehouse.com.au/product-categories/b...lken-ribbon/checkout -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks")* Hello, I wasn't able to reproduce your country/state fields issue on my end, can you send us a temporary back-end access to your website using our contact form so that we can directly test it on your website ? Thank you. [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please, specify a link to that thread in your message. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAxNzc0LXNoaXBwaW5nLWRlc3RpbmF0aW9ucy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadd](/forum/user/59123-nomadd "View nomadd's Profile")** - [![nomadd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59123-nomadd "View nomadd's Profile") Topic Author - [ Offline](/forum/user/59123-nomadd) Less More - Posts: 23 - Thank you received: 0 - - 5 years 9 months ago [\#329273](#329273) by [nomadd](/forum/user/59123-nomadd "View nomadd's Profile") Replied by *[nomadd](/forum/user/59123-nomadd "View nomadd's Profile")* on topic *[Shipping Destinations Missing](/forum/28-shipping-methods/901774-shipping-destinations-missing#329273 "-- url of the page with the problem -- : cascadehouse.com.au/product-categories/b...lken-ribbon/checkout -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks")* Attached is the issue I'm facing. [ ![shipping.png](/forum/attachment/51873) ](/forum/attachment/51873 "shipping.png") I downloaded a browser that has never been to the site before to ensure a clean access as well My VPN is via the UK and check myIP shows this Will change security settings to allow access and report back. Thanks - [ ![shipping.png](/forum/attachment/51873) ](/forum/attachment/51873 "shipping.png") [ ](/forum/attachment/51873?download=1 "shipping.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAxNzc0LXNoaXBwaW5nLWRlc3RpbmF0aW9ucy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 9 months ago [\#329292](#329292) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Destinations Missing](/forum/28-shipping-methods/901774-shipping-destinations-missing#329292 "-- url of the page with the problem -- : cascadehouse.com.au/product-categories/b...lken-ribbon/checkout -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks")* Hello, Your issue is coming from the fact that you have unpublished through "Hikashop->System->Zones" every zones of the type "country" and "state". Publishing them back should fix the issue. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAxNzc0LXNoaXBwaW5nLWRlc3RpbmF0aW9ucy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nomadd](/forum/user/59123-nomadd "View nomadd's Profile")** - [![nomadd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59123-nomadd "View nomadd's Profile") Topic Author - [ Offline](/forum/user/59123-nomadd) Less More - Posts: 23 - Thank you received: 0 - - 5 years 9 months ago [\#329337](#329337) by [nomadd](/forum/user/59123-nomadd "View nomadd's Profile") Replied by *[nomadd](/forum/user/59123-nomadd "View nomadd's Profile")* on topic *[Shipping Destinations Missing](/forum/28-shipping-methods/901774-shipping-destinations-missing#329337 "-- url of the page with the problem -- : cascadehouse.com.au/product-categories/b...lken-ribbon/checkout -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks")* "Hikashop->System->Zones" I have now published every Country and State in the list ... all 4310 of them Any of the Countries that we ONLY deal with that I have selected and published in the Shipping Methods (previously mentioned) DO NOT appear in the list when I go shopping [ ![countrystata.png](/forum/attachment/51889) ](/forum/attachment/51889 "countrystata.png") Something still not happening as it should. - [ ![countrystata.png](/forum/attachment/51889) ](/forum/attachment/51889 "countrystata.png") [ ](/forum/attachment/51889?download=1 "countrystata.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAxNzc0LXNoaXBwaW5nLWRlc3RpbmF0aW9ucy1taXNzaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 9 months ago - 5 years 9 months ago [\#329359](#329359) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping Destinations Missing](/forum/28-shipping-methods/901774-shipping-destinations-missing#329359 "-- url of the page with the problem -- : cascadehouse.com.au/product-categories/b...lken-ribbon/checkout -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.24 -- PHP version -- : 7.3.26 I have the following shipping settings enabled in this order Express Post Shipping Australia Express Post International - NZ Express Post International UK Express Post International USA Express Post International - Canada When a purchase is made not all options appear. NZ appears by default. Thoughts on a resolution? Thanks")* Hello, Your issue is coming from the fact that you changed the type of these zones from country to shipping (cf screenshot). If you want to create a shipping zone, you'll have to : - Create a new zone via "Hikashop->System->Zones" - Set its type to "Shipping" - Add every zone you need in it (countries or states). So if you previously changed the type of country/state zones to shipping/payment, you should revert your changes if you want addresses field to properly work. Kind regards, Mohamed. - [ ![CascadeHouse-Administration-Zones-GoogleChrome2021-02-1012.08.17.png](/forum/attachment/51894) ](/forum/attachment/51894 "...1012.08.17.png") [ ](/forum/attachment/51894?download=1 "...1012.08.17.png") Last edit: 5 years 9 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). 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