[Skip to main content](#vessel-content) # Losing payment type when selecting some Aust Post methods ## - **[timknell](/forum/user/37862-timknell "View timknell's Profile")** - [![timknell's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37862.gif)](/forum/user/37862-timknell "View timknell's Profile") Topic Author - [ Offline](/forum/user/37862-timknell) Less More - Posts: 50 - Thank you received: 1 - - - - 5 years 6 months ago [\#331972](#331972) by [timknell](/forum/user/37862-timknell "View timknell's Profile") *[Losing payment type when selecting some Aust Post methods](/forum/28-shipping-methods/902437-losing-payment-type-when-selecting-some-aust-post-methods#331972 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : Chrome Version 88.0.4324.146 -- Error-message(debug-mod must be tuned on) -- : No payment methods found When I leave the default Aust Post shipping method I can see the payment method (bank transfer). However if I choose another Aust. post shipping method I lose the payment method and get an error message No payment methods found". This is most curious. I do have some text in the restrictions section of my payment within Hika Shop. See attachment. I do not remember added that text but must have at some time. Perhaps unrelated is that I cannot see all the possible shipping options. That might of course be due to the information from Australia Post.")* was created by *[timknell](/forum/user/37862-timknell "View timknell's Profile")* -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : Chrome Version 88.0.4324.146 -- Error-message(debug-mod must be tuned on) -- : No payment methods found When I leave the default Aust Post shipping method I can see the payment method (bank transfer). However if I choose another Aust. post shipping method I lose the payment method and get an error message No payment methods found". This is most curious. I do have some text in the restrictions section of my payment within Hika Shop. See attachment. I do not remember added that text but must have at some time. Perhaps unrelated is that I cannot see all the possible shipping options. That might of course be due to the information from Australia Post. - [ ![Slide1_2021-04-23.PNG](/forum/attachment/52549) ](/forum/attachment/52549 "...2021-04-23.PNG") [ ](/forum/attachment/52549?download=1 "...2021-04-23.PNG") - [ ![Slide2_2021-04-23.PNG](/forum/attachment/52550) ](/forum/attachment/52550 "...2021-04-23.PNG") [ ](/forum/attachment/52550?download=1 "...2021-04-23.PNG") - [ ![Slide3_2021-04-23.PNG](/forum/attachment/52551) ](/forum/attachment/52551 "...2021-04-23.PNG") [ ](/forum/attachment/52551?download=1 "...2021-04-23.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAyNDM3LWxvc2luZy1wYXltZW50LXR5cGUtd2hlbi1zZWxlY3Rpbmctc29tZS1hdXN0LXBvc3QtbWV0aG9kcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 6 months ago [\#331981](#331981) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Losing payment type when selecting some Aust Post methods](/forum/28-shipping-methods/902437-losing-payment-type-when-selecting-some-aust-post-methods#331981 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : Chrome Version 88.0.4324.146 -- Error-message(debug-mod must be tuned on) -- : No payment methods found When I leave the default Aust Post shipping method I can see the payment method (bank transfer). However if I choose another Aust. post shipping method I lose the payment method and get an error message No payment methods found". This is most curious. I do have some text in the restrictions section of my payment within Hika Shop. See attachment. I do not remember added that text but must have at some time. Perhaps unrelated is that I cannot see all the possible shipping options. That might of course be due to the information from Australia Post.")* Hello, The first thing to do should be to follow each point of the "Payment methods" section of our FAQ via : [ www.hikashop.com/support/faq.html](https://www.hikashop.com/support/faq.html) If you're still having that issue, can you show us through some screenshots for example, how you configured your shipping methods (Hikashop->System->Shipping methods) and payment method (Hikashop->System->Payment methods). Thank you. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAyNDM3LWxvc2luZy1wYXltZW50LXR5cGUtd2hlbi1zZWxlY3Rpbmctc29tZS1hdXN0LXBvc3QtbWV0aG9kcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[timknell](/forum/user/37862-timknell "View timknell's Profile")** - [![timknell's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37862.gif)](/forum/user/37862-timknell "View timknell's Profile") Topic Author - [ Offline](/forum/user/37862-timknell) Less More - Posts: 50 - Thank you received: 1 - - - - 5 years 6 months ago [\#332240](#332240) by [timknell](/forum/user/37862-timknell "View timknell's Profile") Replied by *[timknell](/forum/user/37862-timknell "View timknell's Profile")* on topic *[Losing payment type when selecting some Aust Post methods](/forum/28-shipping-methods/902437-losing-payment-type-when-selecting-some-aust-post-methods#332240 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : Chrome Version 88.0.4324.146 -- Error-message(debug-mod must be tuned on) -- : No payment methods found When I leave the default Aust Post shipping method I can see the payment method (bank transfer). However if I choose another Aust. post shipping method I lose the payment method and get an error message No payment methods found". This is most curious. I do have some text in the restrictions section of my payment within Hika Shop. See attachment. I do not remember added that text but must have at some time. Perhaps unrelated is that I cannot see all the possible shipping options. That might of course be due to the information from Australia Post.")* Mohamed Here is a copy of the payment and shipping configuration. Perhaps there is something very obvious I have or have not done? Regards Tim Knell Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAyNDM3LWxvc2luZy1wYXltZW50LXR5cGUtd2hlbi1zZWxlY3Rpbmctc29tZS1hdXN0LXBvc3QtbWV0aG9kcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 6 months ago [\#332245](#332245) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Losing payment type when selecting some Aust Post methods](/forum/28-shipping-methods/902437-losing-payment-type-when-selecting-some-aust-post-methods#332245 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : Chrome Version 88.0.4324.146 -- Error-message(debug-mod must be tuned on) -- : No payment methods found When I leave the default Aust Post shipping method I can see the payment method (bank transfer). However if I choose another Aust. post shipping method I lose the payment method and get an error message No payment methods found". This is most curious. I do have some text in the restrictions section of my payment within Hika Shop. See attachment. I do not remember added that text but must have at some time. Perhaps unrelated is that I cannot see all the possible shipping options. That might of course be due to the information from Australia Post.")* Hello, Your issue is coming from the fact that you have restricted your payment method for the "Petals & Patches shipping methods - Parce Post (your own packaging)" shipping method. If you want your payment method to be used regardless of the shipping methods selected during the checkout workflow, you should unset that option through your payment configuration page. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAyNDM3LWxvc2luZy1wYXltZW50LXR5cGUtd2hlbi1zZWxlY3Rpbmctc29tZS1hdXN0LXBvc3QtbWV0aG9kcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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