[Skip to main content](#vessel-content) # Plugin MyParcel - Erreur - Commande hors EU - Customs declaration ## - **[info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile")** - [![info@lerenardquitrace.be's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") Topic Author - [ Offline](/forum/user/59029-info-lerenardquitrace-be) Less More - Posts: 124 - Thank you received: 10 - - 5 years 5 months ago [\#333145](#333145) by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") *[Plugin MyParcel - Erreur - Commande hors EU - Customs declaration](/forum/28-shipping-methods/902700-plugin-myparcel-erreur-commande-hors-eu-customs-declaration#333145 "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 -- PHP version -- : 7.4.19 -- Error-message(debug-mod must be tuned on) -- : Erreur Error in MyParcel API request: data.shipments[0].customs_declaration.items[0].description - data.shipments[0].customs_declaration.items[0].description should be 30 characters or less - Shipment validation error Url: api.myparcel.nl/shipments Request: {"data":{"shipments":[{"recipient":{"cc":"RE","person":"re re","postal_code":"97441","city":"SAINTE LOT BAGATELLE 1 7","street_additional_info":""},"options":{"package_type":1,"label_description":"Order C-2021-00376","only_recipient":0,"signature":0,"return":0,"delivery_type":2},"carrier":2,"reference_identifier":"Order C-2021-00376","general_settings":{"save_recipient_address":1,"disable_auto_detect_pickup":0},"physical_properties":{"weight":50},"customs_declaration":{"contents":1,"weight":50,"items":[{"description":"Applicateurs rouge \u00e0 l\u00e8vres jetables","amount":1,"weight":35,"classification":"1","country":"BE","item_value":{"amount":495,"currency":"EUR"}},{"description":"MEHRON - Vaporisateur 100 ml","amount":2,"weight":44,"classification":"1","country":"BE","item_value":{"amount":590,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 336 - Paint Splatters","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":550,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 567 - Unicorn Baby","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":595,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 648 - Forehead Henna...","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":695,"currency":"EUR"}}],"invoice":""}}]}} Bonjour, Nous avons récemment installé le plugin MyParcel et avons tenté un test pour un colis hors EU (La Réunion). Nous recevons le message d'erreur en annexe. Il apparait que nos noms de produits sont trop longs mais nous n'avons pas prévu de les changer ;) Que proposez-vous comme solution? Merci d'avance et belle journée. Stéphanie")* was created by *[info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile")* -- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 -- PHP version -- : 7.4.19 -- Error-message(debug-mod must be tuned on) -- : Erreur Error in MyParcel API request: data.shipments[0].customs_declaration.items[0].description - data.shipments[0].customs_declaration.items[0].description should be 30 characters or less - Shipment validation error Url: [ api.myparcel.nl/shipments](https://api.myparcel.nl/shipments) Request: {"data":{"shipments":[{"recipient":{"cc":"RE","person":"re re","postal_code":"97441","city":"SAINTE SUZANNE","email":"info@lerenardquitrace.be","phone":"45245242","street":"MONCHAVET LOT BAGATELLE 1 7","street_additional_info":""},"options":{"package_type":1,"label_description":"Order C-2021-00376","only_recipient":0,"signature":0,"return":0,"delivery_type":2},"carrier":2,"reference_identifier":"Order C-2021-00376","general_settings":{"save_recipient_address":1,"disable_auto_detect_pickup":0},"physical_properties":{"weight":50},"customs_declaration":{"contents":1,"weight":50,"items":[{"description":"Applicateurs rouge \u00e0 l\u00e8vres jetables","amount":1,"weight":35,"classification":"1","country":"BE","item_value":{"amount":495,"currency":"EUR"}},{"description":"MEHRON - Vaporisateur 100 ml","amount":2,"weight":44,"classification":"1","country":"BE","item_value":{"amount":590,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 336 - Paint Splatters","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":550,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 567 - Unicorn Baby","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":595,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 648 - Forehead Henna...","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":695,"currency":"EUR"}}],"invoice":""}}]}} Bonjour, Nous avons récemment installé le plugin MyParcel et avons tenté un test pour un colis hors EU (La Réunion). Nous recevons le message d'erreur en annexe. Il apparait que nos noms de produits sont trop longs mais nous n'avons pas prévu de les changer ![;)](/media/kunena/emoticons/24.png ";)") Que proposez-vous comme solution? Merci d'avance et belle journée. Stéphanie - [ ![MyParcel-Erreurcustomsdeclaration.JPG](/forum/attachment/52850) ](/forum/attachment/52850 "...eclaration.JPG") [ ](/forum/attachment/52850?download=1 "...eclaration.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAyNzAwLXBsdWdpbi1teXBhcmNlbC1lcnJldXItY29tbWFuZGUtaG9ycy1ldS1jdXN0b21zLWRlY2xhcmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 5 years 5 months ago [\#333155](#333155) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Plugin MyParcel - Erreur - Commande hors EU - Customs declaration](/forum/28-shipping-methods/902700-plugin-myparcel-erreur-commande-hors-eu-customs-declaration#333155 "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 -- PHP version -- : 7.4.19 -- Error-message(debug-mod must be tuned on) -- : Erreur Error in MyParcel API request: data.shipments[0].customs_declaration.items[0].description - data.shipments[0].customs_declaration.items[0].description should be 30 characters or less - Shipment validation error Url: api.myparcel.nl/shipments Request: {"data":{"shipments":[{"recipient":{"cc":"RE","person":"re re","postal_code":"97441","city":"SAINTE LOT BAGATELLE 1 7","street_additional_info":""},"options":{"package_type":1,"label_description":"Order C-2021-00376","only_recipient":0,"signature":0,"return":0,"delivery_type":2},"carrier":2,"reference_identifier":"Order C-2021-00376","general_settings":{"save_recipient_address":1,"disable_auto_detect_pickup":0},"physical_properties":{"weight":50},"customs_declaration":{"contents":1,"weight":50,"items":[{"description":"Applicateurs rouge \u00e0 l\u00e8vres jetables","amount":1,"weight":35,"classification":"1","country":"BE","item_value":{"amount":495,"currency":"EUR"}},{"description":"MEHRON - Vaporisateur 100 ml","amount":2,"weight":44,"classification":"1","country":"BE","item_value":{"amount":590,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 336 - Paint Splatters","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":550,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 567 - Unicorn Baby","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":595,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 648 - Forehead Henna...","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":695,"currency":"EUR"}}],"invoice":""}}]}} Bonjour, Nous avons récemment installé le plugin MyParcel et avons tenté un test pour un colis hors EU (La Réunion). Nous recevons le message d'erreur en annexe. Il apparait que nos noms de produits sont trop longs mais nous n'avons pas prévu de les changer ;) Que proposez-vous comme solution? Merci d'avance et belle journée. Stéphanie")* Bonjour, Cela sera corrigeable facilement. Dans le fichier plugins/hikashop/myparcel/myparcel.php, vous pouvez changer la ligne: ->setDescription(strip_tags($product->order_product_name)) en: ->setDescription(substr(strip_tags($product->order_product_name), 0, 30)) Ainsi, le nom sera coupé au delà de 30 caractères lors de l'envoi à MyParcel. Nous allons rajouter la modification au plugin disponible de notre coté également. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAyNzAwLXBsdWdpbi1teXBhcmNlbC1lcnJldXItY29tbWFuZGUtaG9ycy1ldS1jdXN0b21zLWRlY2xhcmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile")** - [![info@lerenardquitrace.be's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") Topic Author - [ Offline](/forum/user/59029-info-lerenardquitrace-be) Less More - Posts: 124 - Thank you received: 10 - - 5 years 5 months ago [\#333168](#333168) by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") Replied by *[info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile")* on topic *[Plugin MyParcel - Erreur - Commande hors EU - Customs declaration](/forum/28-shipping-methods/902700-plugin-myparcel-erreur-commande-hors-eu-customs-declaration#333168 "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 -- PHP version -- : 7.4.19 -- Error-message(debug-mod must be tuned on) -- : Erreur Error in MyParcel API request: data.shipments[0].customs_declaration.items[0].description - data.shipments[0].customs_declaration.items[0].description should be 30 characters or less - Shipment validation error Url: api.myparcel.nl/shipments Request: {"data":{"shipments":[{"recipient":{"cc":"RE","person":"re re","postal_code":"97441","city":"SAINTE LOT BAGATELLE 1 7","street_additional_info":""},"options":{"package_type":1,"label_description":"Order C-2021-00376","only_recipient":0,"signature":0,"return":0,"delivery_type":2},"carrier":2,"reference_identifier":"Order C-2021-00376","general_settings":{"save_recipient_address":1,"disable_auto_detect_pickup":0},"physical_properties":{"weight":50},"customs_declaration":{"contents":1,"weight":50,"items":[{"description":"Applicateurs rouge \u00e0 l\u00e8vres jetables","amount":1,"weight":35,"classification":"1","country":"BE","item_value":{"amount":495,"currency":"EUR"}},{"description":"MEHRON - Vaporisateur 100 ml","amount":2,"weight":44,"classification":"1","country":"BE","item_value":{"amount":590,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 336 - Paint Splatters","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":550,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 567 - Unicorn Baby","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":595,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 648 - Forehead Henna...","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":695,"currency":"EUR"}}],"invoice":""}}]}} Bonjour, Nous avons récemment installé le plugin MyParcel et avons tenté un test pour un colis hors EU (La Réunion). Nous recevons le message d'erreur en annexe. Il apparait que nos noms de produits sont trop longs mais nous n'avons pas prévu de les changer ;) Que proposez-vous comme solution? Merci d'avance et belle journée. Stéphanie")* C'est modifié merci beaucopu Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAyNzAwLXBsdWdpbi1teXBhcmNlbC1lcnJldXItY29tbWFuZGUtaG9ycy1ldS1jdXN0b21zLWRlY2xhcmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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