[Skip to main content](#vessel-content) # Shipping method weird behaviour ## - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1195 - Thank you received: 13 - - 5 years 1 month ago [\#336011](#336011) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") *[Shipping method weird behaviour](/forum/28-shipping-methods/903255-shipping-method-weird-behaviour#336011 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.2 Hi! I have a shipping method that its cost is € 4,90 for orders with maximum price 50€. For orders more than 50€ the shipping cost is free. But that applies to a specific warehouse. My issue is that the free shipping method does not work at all. For example, I add a product that costs 120€ and the shipping method that appears is not the free one. Thank you")* was created by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* -- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.2 Hi! I have a shipping method that its cost is € 4,90 for orders with maximum price 50€. For orders more than 50€ the shipping cost is free. But that applies to a specific warehouse. My issue is that the free shipping method does not work at all. For example, I add a product that costs 120€ and the shipping method that appears is not the free one. Thank you - [ ![checkout_2021-09-30.jpg](/forum/attachment/53614) ](/forum/attachment/53614 "...2021-09-30.jpg") [ ](/forum/attachment/53614?download=1 "...2021-09-30.jpg") - [ ![Shipping-methods_2021-09-30.jpg](/forum/attachment/53615) ](/forum/attachment/53615 "...2021-09-30.jpg") [ ](/forum/attachment/53615?download=1 "...2021-09-30.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzMjU1LXNoaXBwaW5nLW1ldGhvZC13ZWlyZC1iZWhhdmlvdXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 1 month ago - 5 years 1 month ago [\#336019](#336019) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipping method weird behaviour](/forum/28-shipping-methods/903255-shipping-method-weird-behaviour#336019 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.2 Hi! I have a shipping method that its cost is € 4,90 for orders with maximum price 50€. For orders more than 50€ the shipping cost is free. But that applies to a specific warehouse. My issue is that the free shipping method does not work at all. For example, I add a product that costs 120€ and the shipping method that appears is not the free one. Thank you")* Hello, We have test on your website, and reproduce your configuration on our localhost, and on our side it work as expected. Meaning, that from your configuration the shipping method that cost 4.90 Euro shouldn't be displayed., And given your settings if the total of the basket is greater than 50 Euro **that isn't possible**... So, can you provide these elements in order to better understand the context : - **Url link** to administrator access - **Backend user** with maximum Acl Awaiting your elements to progress on your subject. Regards Last edit: 5 years 1 month ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). The following user(s) said Thank You: [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzMjU1LXNoaXBwaW5nLW1ldGhvZC13ZWlyZC1iZWhhdmlvdXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1195 - Thank you received: 13 - - 5 years 1 month ago [\#336033](#336033) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Replied by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* on topic *[Shipping method weird behaviour](/forum/28-shipping-methods/903255-shipping-method-weird-behaviour#336033 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.2 Hi! I have a shipping method that its cost is € 4,90 for orders with maximum price 50€. For orders more than 50€ the shipping cost is free. But that applies to a specific warehouse. My issue is that the free shipping method does not work at all. For example, I add a product that costs 120€ and the shipping method that appears is not the free one. Thank you")* Hi, I sent you the details. Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzMjU1LXNoaXBwaW5nLW1ldGhvZC13ZWlyZC1iZWhhdmlvdXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 5 years 1 month ago [\#336034](#336034) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping method weird behaviour](/forum/28-shipping-methods/903255-shipping-method-weird-behaviour#336034 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.2 Hi! I have a shipping method that its cost is € 4,90 for orders with maximum price 50€. For orders more than 50€ the shipping cost is free. But that applies to a specific warehouse. My issue is that the free shipping method does not work at all. For example, I add a product that costs 120€ and the shipping method that appears is not the free one. Thank you")* Hi, I checked several of your products and none of them had a weight setup. This means that the system considers them as virtual products (like mp3, online courses, etc). And I checked these shipping methods and they don't have the "include virtual products price" setting activated. So in that case, the price of these products will be ignored for the checks on the minimum price and maximum price restrictions of your shipping methods as only products with a weight will be taken into account. You probably want to turn on that setting. The following user(s) said Thank You: [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzMjU1LXNoaXBwaW5nLW1ldGhvZC13ZWlyZC1iZWhhdmlvdXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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