[Skip to main content](#vessel-content) # UPS shippping method plugin breaks after click the save button in the backend ## - **[The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile")** - [![The Zen Chick's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile") Topic Author - [ Offline](/forum/user/62585-the-zen-chick) Less More - Posts: 24 - Thank you received: 2 - - 5 years 1 week ago [\#336805](#336805) by [The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile") *[UPS shippping method plugin breaks after click the save button in the backend](/forum/28-shipping-methods/903421-ups-shippping-method-plugin-breaks-after-click-the-save-button-in-the-backend#336805 "-- HikaShop version -- : 4.4.4 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4.23 Hi Support, I'm having problems with the UPS shipping mehtod. I hit the new button to create a new method, the UPS form page opens, I fill out the form with the properly information, when I hit save or save and close, the page breaks. Let me know what you guys need.")* was created by *[The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile")* -- HikaShop version -- : 4.4.4 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4.23 Hi Support, I'm having problems with the UPS shipping mehtod. I hit the new button to create a new method, the UPS form page opens, I fill out the form with the properly information, when I hit save or save and close, the page breaks. Let me know what you guys need. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzNDIxLXVwcy1zaGlwcHBpbmctbWV0aG9kLXBsdWdpbi1icmVha3MtYWZ0ZXItY2xpY2stdGhlLXNhdmUtYnV0dG9uLWluLXRoZS1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile")** - [![The Zen Chick's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile") Topic Author - [ Offline](/forum/user/62585-the-zen-chick) Less More - Posts: 24 - Thank you received: 2 - - 5 years 1 week ago [\#336806](#336806) by [The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile") Replied by *[The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile")* on topic *[UPS shippping method plugin breaks after click the save button in the backend](/forum/28-shipping-methods/903421-ups-shippping-method-plugin-breaks-after-click-the-save-button-in-the-backend#336806 "-- HikaShop version -- : 4.4.4 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4.23 Hi Support, I'm having problems with the UPS shipping mehtod. I hit the new button to create a new method, the UPS form page opens, I fill out the form with the properly information, when I hit save or save and close, the page breaks. Let me know what you guys need.")* Here is the images: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzNDIxLXVwcy1zaGlwcHBpbmctbWV0aG9kLXBsdWdpbi1icmVha3MtYWZ0ZXItY2xpY2stdGhlLXNhdmUtYnV0dG9uLWluLXRoZS1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 5 years 1 week ago [\#336827](#336827) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[UPS shippping method plugin breaks after click the save button in the backend](/forum/28-shipping-methods/903421-ups-shippping-method-plugin-breaks-after-click-the-save-button-in-the-backend#336827 "-- HikaShop version -- : 4.4.4 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4.23 Hi Support, I'm having problems with the UPS shipping mehtod. I hit the new button to create a new method, the UPS form page opens, I fill out the form with the properly information, when I hit save or save and close, the page breaks. Let me know what you guys need.")* Hi, So if you create a new UPS shipping method and don't enter anything in its settings and just save it, do you still have the same problem ? If not, could you add the information option per option, and between each option, save it ? That way, if you get the error at some point, we would be able to understand which setting is the problem. That would help understand what's going on. Also, usually when such an error happens, your server should log in the PHP error log the real error message with the reason of the crash and the file and line where it crashed. So if you could look in your PHP error log for a "Fatal error" message, that would help us understand what's going on if you find one. If you don't know where to get access to the PHP error log, you might have to ask your hosting support. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzNDIxLXVwcy1zaGlwcHBpbmctbWV0aG9kLXBsdWdpbi1icmVha3MtYWZ0ZXItY2xpY2stdGhlLXNhdmUtYnV0dG9uLWluLXRoZS1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile")** - [![The Zen Chick's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile") Topic Author - [ Offline](/forum/user/62585-the-zen-chick) Less More - Posts: 24 - Thank you received: 2 - - 5 years 6 days ago [\#336885](#336885) by [The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile") Replied by *[The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile")* on topic *[UPS shippping method plugin breaks after click the save button in the backend](/forum/28-shipping-methods/903421-ups-shippping-method-plugin-breaks-after-click-the-save-button-in-the-backend#336885 "-- HikaShop version -- : 4.4.4 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4.23 Hi Support, I'm having problems with the UPS shipping mehtod. I hit the new button to create a new method, the UPS form page opens, I fill out the form with the properly information, when I hit save or save and close, the page breaks. Let me know what you guys need.")* Support, It is working, The problem was with the ssl, it is okay now. The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzNDIxLXVwcy1zaGlwcHBpbmctbWV0aG9kLXBsdWdpbi1icmVha3MtYWZ0ZXItY2xpY2stdGhlLXNhdmUtYnV0dG9uLWluLXRoZS1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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