[Skip to main content](#vessel-content) # Shipping zones not working ## - **[gael](/forum/user/63338-gael "View gael's Profile")** - [![gael's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/63338-gael "View gael's Profile") Topic Author - [ Offline](/forum/user/63338-gael) Less More - Posts: 1 - Thank you received: 0 - - 4 years 11 months ago [\#337668](#337668) by [gael](/forum/user/63338-gael "View gael's Profile") *[Shipping zones not working](/forum/28-shipping-methods/903604-shipping-zones-not-working#337668 "Hi there, Our company is based in Swizterland and until now only shipping to Swiss addresses. We want now to offer shipping to Europe with different shipping costs, so I have: 1. added the country Switzerland to the restriction zone of the already existing shipping methods valid for Switzerland 2. created new shipping methods for Europe (based on the weight of the package) and added "Europe" to the restriction zones 3. enabled the zone "Europe" 4. enabled the countries listed as sub-zones in the shipping zone "Europe" - here is an example with Czech Republic 5. And now, when I select any European country, I only see the shipping method for Switzerland at CHF 7.- instead of the two options which should be proposed at CHF 9.- or CHF 19.- I have now disabled it but you can check the attached screenshots for reference. Can you help me finding what I'm doing wrong? Thanks, Gael")* was created by *[gael](/forum/user/63338-gael "View gael's Profile")* Hi there, Our company is based in Swizterland and until now only shipping to Swiss addresses. We want now to offer shipping to Europe with different shipping costs, so I have: 1. added the country Switzerland to the restriction zone of the already existing shipping methods valid for Switzerland 2. created new shipping methods for Europe (based on the weight of the package) and added "Europe" to the restriction zones 3. enabled the zone "Europe" 4. enabled the countries listed as sub-zones in the shipping zone "Europe" - here is an example with Czech Republic 5. And now, when I select any European country, I only see the shipping method for Switzerland at CHF 7.- instead of the two options which should be proposed at CHF 9.- or CHF 19.- I have now disabled it but you can check the attached screenshots for reference. Can you help me finding what I'm doing wrong? Thanks, Gael Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzNjA0LXNoaXBwaW5nLXpvbmVzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 4 years 11 months ago [\#337734](#337734) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping zones not working](/forum/28-shipping-methods/903604-shipping-zones-not-working#337734 "Hi there, Our company is based in Swizterland and until now only shipping to Swiss addresses. We want now to offer shipping to Europe with different shipping costs, so I have: 1. added the country Switzerland to the restriction zone of the already existing shipping methods valid for Switzerland 2. created new shipping methods for Europe (based on the weight of the package) and added "Europe" to the restriction zones 3. enabled the zone "Europe" 4. enabled the countries listed as sub-zones in the shipping zone "Europe" - here is an example with Czech Republic 5. And now, when I select any European country, I only see the shipping method for Switzerland at CHF 7.- instead of the two options which should be proposed at CHF 9.- or CHF 19.- I have now disabled it but you can check the attached screenshots for reference. Can you help me finding what I'm doing wrong? Thanks, Gael")* Hello Gael, Your issue is probably coming from the fact that your users don't have any shipping address configured (not logged in) when you test it (in the "5.pdf" screenshot). Can you test it again while being login and with a shipping address configured to check that it correctly works in that situation ? Thank you. Also, a solution will probably be to separate the "Address/login" from the "Shipping" in different checkout steps via "Hikashop->System->Configuration->Checkout->Checkout workflow". Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzNjA0LXNoaXBwaW5nLXpvbmVzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[politikchronist](/forum/user/61141-politikchronist "View politikchronist's Profile")** - [![politikchronist's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61141-politikchronist "View politikchronist's Profile") - [ Offline](/forum/user/61141-politikchronist) Less More - Posts: 69 - Thank you received: 5 - - 4 years 10 months ago - 4 years 10 months ago [\#338365](#338365) by [politikchronist](/forum/user/61141-politikchronist "View politikchronist's Profile") Replied by *[politikchronist](/forum/user/61141-politikchronist "View politikchronist's Profile")* on topic *[Shipping zones not working](/forum/28-shipping-methods/903604-shipping-zones-not-working#338365 "Hi there, Our company is based in Swizterland and until now only shipping to Swiss addresses. We want now to offer shipping to Europe with different shipping costs, so I have: 1. added the country Switzerland to the restriction zone of the already existing shipping methods valid for Switzerland 2. created new shipping methods for Europe (based on the weight of the package) and added "Europe" to the restriction zones 3. enabled the zone "Europe" 4. enabled the countries listed as sub-zones in the shipping zone "Europe" - here is an example with Czech Republic 5. And now, when I select any European country, I only see the shipping method for Switzerland at CHF 7.- instead of the two options which should be proposed at CHF 9.- or CHF 19.- I have now disabled it but you can check the attached screenshots for reference. Can you help me finding what I'm doing wrong? Thanks, Gael")* I have a similar problem, because the system does not chose any more the shipping zone with regard to the delivery address. I mean it worked, but now not any more. I was confused and deleted all Shipping methods for other countries and I configured them as on picture. But this did not work. The clients delivery address was registered separately from order. [ ![shipping-method.JPG](/forum/attachment/54126) ](/forum/attachment/54126 "...ing-method.JPG") Now I tried it with a different older clients address. Also with older addresses it does not work any more. So there must be something wrong in my configuration? Or may be it happened since the last update we got during the last days? It seems that the problem started around yearchange. Desperately tried setting override tax zone Germany but does not change the habit. - [ ![shipping-method.JPG](/forum/attachment/54126) ](/forum/attachment/54126 "...ing-method.JPG") [ ](/forum/attachment/54126?download=1 "...ing-method.JPG") Last edit: 4 years 10 months ago by [politikchronist](/forum/user/61141-politikchronist "View politikchronist's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzNjA0LXNoaXBwaW5nLXpvbmVzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.053 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)