[Skip to main content](#vessel-content) # Struggling to configure CanadaPost ## - **[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")** - [![DogPeople's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57755-dogpeople "View DogPeople's Profile") Topic Author - [ Offline](/forum/user/57755-dogpeople) Less More - Posts: 324 - Thank you received: 4 - - 4 years 8 months ago [\#339913](#339913) by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") Replied by *[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")* on topic *[Struggling to configure CanadaPost](/forum/28-shipping-methods/903977-struggling-to-configure-canadapost?start=20#339913 "Hi, I've installed the CanadaPost plugin on my site, and I think I've done the config correctly, BUT I'm still getting "no shipping methods" on the frontend. Are there any detailed instructions I can go through to double check this? The ones I found don't really tell me too much about which info from CanadaPost go where! Thanks.")* Because this doesn't really tell you where to get the information... which was kind of the problem from the start. [ www.hikashop.com/support/documentation/3...dapost-adv-form.html](https://www.hikashop.com/support/documentation/369-hikashop-shipping-canadapost-adv-form.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzOTc3LXN0cnVnZ2xpbmctdG8tY29uZmlndXJlLWNhbmFkYXBvc3Q/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")** - [![DogPeople's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57755-dogpeople "View DogPeople's Profile") Topic Author - [ Offline](/forum/user/57755-dogpeople) Less More - Posts: 324 - Thank you received: 4 - - 4 years 8 months ago [\#339914](#339914) by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") Replied by *[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")* on topic *[Struggling to configure CanadaPost](/forum/28-shipping-methods/903977-struggling-to-configure-canadapost?start=20#339914 "Hi, I've installed the CanadaPost plugin on my site, and I think I've done the config correctly, BUT I'm still getting "no shipping methods" on the frontend. Are there any detailed instructions I can go through to double check this? The ones I found don't really tell me too much about which info from CanadaPost go where! Thanks.")* And amazingly, I do know how to copy and paste... soooooo... maybe you can tell me which information needs to go where, LIKE I ASKED TO BEGIN WITH? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzOTc3LXN0cnVnZ2xpbmctdG8tY29uZmlndXJlLWNhbmFkYXBvc3Q/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")** - [![DogPeople's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57755-dogpeople "View DogPeople's Profile") Topic Author - [ Offline](/forum/user/57755-dogpeople) Less More - Posts: 324 - Thank you received: 4 - - 4 years 8 months ago [\#339915](#339915) by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") Replied by *[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")* on topic *[Struggling to configure CanadaPost](/forum/28-shipping-methods/903977-struggling-to-configure-canadapost?start=20#339915 "Hi, I've installed the CanadaPost plugin on my site, and I think I've done the config correctly, BUT I'm still getting "no shipping methods" on the frontend. Are there any detailed instructions I can go through to double check this? The ones I found don't really tell me too much about which info from CanadaPost go where! Thanks.")* I mean, as much as I enjoy your sarcastic bullshit, I'd rather have documentation for the plugins I buy that actually tells me how to use them, as shocking as that is. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzOTc3LXN0cnVnZ2xpbmctdG8tY29uZmlndXJlLWNhbmFkYXBvc3Q/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 4 years 8 months ago [\#339916](#339916) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Struggling to configure CanadaPost](/forum/28-shipping-methods/903977-struggling-to-configure-canadapost?start=20#339916 "Hi, I've installed the CanadaPost plugin on my site, and I think I've done the config correctly, BUT I'm still getting "no shipping methods" on the frontend. Are there any detailed instructions I can go through to double check this? The ones I found don't really tell me too much about which info from CanadaPost go where! Thanks.")* Hi, From the last link : > Enter your Customer Number, Username and Password. > You will find the username and password in your Canada Post account. After logging to your Canada Post account, go to Programs → Developer and click Join Developer Program. Copy production Username and Password from "API Keys" table. Canada Post account page : [ www.canadapost.ca/cpotools/apps/drc/registered?execution=e2s1](https://www.canadapost.ca/cpotools/apps/drc/registered?execution=e2s1) From my message ~3 weeks ago : [ www.hikashop.com/forum/shipping-methods/....html?start=0#339480](https://www.hikashop.com/forum/shipping-methods/903977-struggling-to-configure-canadapost.html?start=0#339480) > As explained in the documentation, the Authorization is based on "userid" and "password". > > Which is for the sandbox (test) platform : > [ www.canadapost-postescanada.ca/info/mc/b...ntals.jsf#TestValues](https://www.canadapost-postescanada.ca/info/mc/business/productsservices/developers/services/fundamentals.jsf#TestValues) > > > API key 6e93d53968881714:0bfa9fcb9853d1f51ee57a Authorization is based on "userid" and"password". Test API key is the Authorization key, which is based on the "userid" and the "password". Which means that the test UserId is "6e93d53968881714" and the test password is "0bfa9fcb9853d1f51ee57a". We don't have any CanadaPost account, so we don't have any information regarding their interface and how they present you the API Keys, all we have is their documentation and the test credentials that we used to develop and validate the plugin. If you need help on how getting your API username and API password, best would be to contact the CanadaPost support. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzOTc3LXN0cnVnZ2xpbmctdG8tY29uZmlndXJlLWNhbmFkYXBvc3Q/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")** - [![DogPeople's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57755-dogpeople "View DogPeople's Profile") Topic Author - [ Offline](/forum/user/57755-dogpeople) Less More - Posts: 324 - Thank you received: 4 - - 4 years 8 months ago [\#339926](#339926) by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") Replied by *[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")* on topic *[Struggling to configure CanadaPost](/forum/28-shipping-methods/903977-struggling-to-configure-canadapost?start=20#339926 "Hi, I've installed the CanadaPost plugin on my site, and I think I've done the config correctly, BUT I'm still getting "no shipping methods" on the frontend. Are there any detailed instructions I can go through to double check this? The ones I found don't really tell me too much about which info from CanadaPost go where! Thanks.")* Thank you. I DO have a Canadapost developer account and it is NOT in sandbox mode. Perhaps, if you are making documentation for a product like this, you SHOULD have an actual account, so that you know it actually works, and actually tells people how to set it up? I mean, that's sort of the point of documentation, isn't it? Pretty pathetic support folks. "We don't actually know how this shit works, so you're on your own." Not really getting one's money's worth there. Why bother calling it support at all? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzOTc3LXN0cnVnZ2xpbmctdG8tY29uZmlndXJlLWNhbmFkYXBvc3Q/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 4 years 8 months ago [\#339940](#339940) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Struggling to configure CanadaPost](/forum/28-shipping-methods/903977-struggling-to-configure-canadapost?start=20#339940 "Hi, I've installed the CanadaPost plugin on my site, and I think I've done the config correctly, BUT I'm still getting "no shipping methods" on the frontend. Are there any detailed instructions I can go through to double check this? The ones I found don't really tell me too much about which info from CanadaPost go where! Thanks.")* Hello, It's support for bugs in the plugin. For Canada Post API questions, best is to contact the Canada Post support ![:)](/media/kunena/emoticons/3.png ":)") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzOTc3LXN0cnVnZ2xpbmctdG8tY29uZmlndXJlLWNhbmFkYXBvc3Q/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")** - [![DogPeople's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57755-dogpeople "View DogPeople's Profile") Topic Author - [ Offline](/forum/user/57755-dogpeople) Less More - Posts: 324 - Thank you received: 4 - - 4 years 8 months ago [\#339944](#339944) by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") Replied by *[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")* on topic *[Struggling to configure CanadaPost](/forum/28-shipping-methods/903977-struggling-to-configure-canadapost?start=20#339944 "Hi, I've installed the CanadaPost plugin on my site, and I think I've done the config correctly, BUT I'm still getting "no shipping methods" on the frontend. Are there any detailed instructions I can go through to double check this? The ones I found don't really tell me too much about which info from CanadaPost go where! Thanks.")* Huh. Here I was thinking your user documentation actually told people how to use your plugins. My mistake. It's even less useful than I thought. What a complete waste of time. Shitty support too. Guess I'll put that in my reviews. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzOTc3LXN0cnVnZ2xpbmctdG8tY29uZmlndXJlLWNhbmFkYXBvc3Q/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")** - [![DogPeople's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57755-dogpeople "View DogPeople's Profile") Topic Author - [ Offline](/forum/user/57755-dogpeople) Less More - Posts: 324 - Thank you received: 4 - - 4 years 8 months ago [\#339945](#339945) by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") Replied by *[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")* on topic *[Struggling to configure CanadaPost](/forum/28-shipping-methods/903977-struggling-to-configure-canadapost?start=20#339945 "Hi, I've installed the CanadaPost plugin on my site, and I think I've done the config correctly, BUT I'm still getting "no shipping methods" on the frontend. Are there any detailed instructions I can go through to double check this? The ones I found don't really tell me too much about which info from CanadaPost go where! Thanks.")* If you don't have anything useful to add, or, like, actual support, you can feel free to shut up too. I've had about enough of you being a snotty jerk. I'll let you know WHEN I get stuck trying to decipher your craptacular "documentation" again. Or, maybe, you could make some that's actually relevant? Just a thought. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzOTc3LXN0cnVnZ2xpbmctdG8tY29uZmlndXJlLWNhbmFkYXBvc3Q/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")** - [![DogPeople's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57755-dogpeople "View DogPeople's Profile") Topic Author - [ Offline](/forum/user/57755-dogpeople) Less More - Posts: 324 - Thank you received: 4 - - 4 years 8 months ago [\#339946](#339946) by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") Replied by *[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")* on topic *[Struggling to configure CanadaPost](/forum/28-shipping-methods/903977-struggling-to-configure-canadapost?start=20#339946 "Hi, I've installed the CanadaPost plugin on my site, and I think I've done the config correctly, BUT I'm still getting "no shipping methods" on the frontend. Are there any detailed instructions I can go through to double check this? The ones I found don't really tell me too much about which info from CanadaPost go where! Thanks.")* I am going to contact CanadaPost support though, and I will direct them to your "user documentation" and ask them what goes in the XXXXXXX spaces. Because apparently, no one here knows how your plugin works, or what goes there. I'll refer them to you when they have questions? I assume that's okay? They'll be asking about your plugin after all. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzOTc3LXN0cnVnZ2xpbmctdG8tY29uZmlndXJlLWNhbmFkYXBvc3Q/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")** - [![DogPeople's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57755-dogpeople "View DogPeople's Profile") Topic Author - [ Offline](/forum/user/57755-dogpeople) Less More - Posts: 324 - Thank you received: 4 - - 4 years 8 months ago [\#339947](#339947) by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") Replied by *[DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile")* on topic *[Struggling to configure CanadaPost](/forum/28-shipping-methods/903977-struggling-to-configure-canadapost?start=20#339947 "Hi, I've installed the CanadaPost plugin on my site, and I think I've done the config correctly, BUT I'm still getting "no shipping methods" on the frontend. Are there any detailed instructions I can go through to double check this? The ones I found don't really tell me too much about which info from CanadaPost go where! Thanks.")* Okay. I've contacted CanadaPost's support, and referred them to your documentation for the plugin to ask them to tell me what you think I should put in the API fields. WHEN they tell me they have no clue and I should speak to the developer of the plugin, how can I put them in touch with you? Maybe you can tell THEM how to make sense of your shitty documentation, and then they can tell me? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTAzOTc3LXN0cnVnZ2xpbmctdG8tY29uZmlndXJlLWNhbmFkYXBvc3Q/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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