[Skip to main content](#vessel-content) # Different Text for Notification on Shipping Notice ## - **[Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile")** - [![Dragon41673's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar9651.png)](/forum/user/9651-dragon41673 "View Dragon41673's Profile") Topic Author - [ Offline](/forum/user/9651-dragon41673) Less More - Posts: 713 - Thank you received: 37 - - [](https://www.ariesgamesandminis.com) - 4 years 4 months ago [\#342639](#342639) by [Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile") *[Different Text for Notification on Shipping Notice](/forum/28-shipping-methods/904616-different-text-for-notification-on-shipping-notice#342639 "-- HikaShop version -- : 4.6.0 -- Joomla version -- : 3.10.10 Is there a way to have the statement in the attached image say something other than "Failed to obtain shipping quotes"? I've poked around but I cannot seem to find a way to do it. I ask because I have had to reply to numerous emails for the last few months about UK shipping and New Zealand Shipping not being available anymore due to various VAT reasons in the UK and the complete shutdown of shipping via UPS and USPS to New Zealand all together. I'd like to change this to notify a customer in those areas that shipping is currently not available, and not just leave them with a "what the heck does that mean" statement. Thank you")* was created by *[Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile")* -- HikaShop version -- : 4.6.0 -- Joomla version -- : 3.10.10 Is there a way to have the statement in the attached image say something other than "Failed to obtain shipping quotes"? I've poked around but I cannot seem to find a way to do it. I ask because I have had to reply to numerous emails for the last few months about UK shipping and New Zealand Shipping not being available anymore due to various VAT reasons in the UK and the complete shutdown of shipping via UPS and USPS to New Zealand all together. I'd like to change this to notify a customer in those areas that shipping is currently not available, and not just leave them with a "what the heck does that mean" statement. Thank you --- **Owner** - [ Aries Games & Miniatures](https://www.ariesgamesandminis.com) - [ ![Untitled.png](/forum/attachment/55069) ](/forum/attachment/55069 "Untitled.png") [ ](/forum/attachment/55069?download=1 "Untitled.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA0NjE2LWRpZmZlcmVudC10ZXh0LWZvci1ub3RpZmljYXRpb24tb24tc2hpcHBpbmctbm90aWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 4 years 4 months ago [\#342650](#342650) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Different Text for Notification on Shipping Notice](/forum/28-shipping-methods/904616-different-text-for-notification-on-shipping-notice#342650 "-- HikaShop version -- : 4.6.0 -- Joomla version -- : 3.10.10 Is there a way to have the statement in the attached image say something other than "Failed to obtain shipping quotes"? I've poked around but I cannot seem to find a way to do it. I ask because I have had to reply to numerous emails for the last few months about UK shipping and New Zealand Shipping not being available anymore due to various VAT reasons in the UK and the complete shutdown of shipping via UPS and USPS to New Zealand all together. I'd like to change this to notify a customer in those areas that shipping is currently not available, and not just leave them with a "what the heck does that mean" statement. Thank you")* Hi, That's a good point. At the moment, to change that text, you need to directly modify the file plugins/hikashopshipping/usps/usps.php and change the lines: Code: $messages['no_shipping_quotes'] = 'Failed to obtain shipping quotes.'; $cache_messages['no_shipping_quotes'] = 'Failed to obtain shipping quotes.'; We'll add translations for these for the next version of HikaShop. That way, you'll be able to use overrides to change them and won't have to redo the change after each update. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA0NjE2LWRpZmZlcmVudC10ZXh0LWZvci1ub3RpZmljYXRpb24tb24tc2hpcHBpbmctbm90aWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile")** - [![Dragon41673's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar9651.png)](/forum/user/9651-dragon41673 "View Dragon41673's Profile") Topic Author - [ Offline](/forum/user/9651-dragon41673) Less More - Posts: 713 - Thank you received: 37 - - [](https://www.ariesgamesandminis.com) - 4 years 4 months ago [\#342669](#342669) by [Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile") Replied by *[Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile")* on topic *[Different Text for Notification on Shipping Notice](/forum/28-shipping-methods/904616-different-text-for-notification-on-shipping-notice#342669 "-- HikaShop version -- : 4.6.0 -- Joomla version -- : 3.10.10 Is there a way to have the statement in the attached image say something other than "Failed to obtain shipping quotes"? I've poked around but I cannot seem to find a way to do it. I ask because I have had to reply to numerous emails for the last few months about UK shipping and New Zealand Shipping not being available anymore due to various VAT reasons in the UK and the complete shutdown of shipping via UPS and USPS to New Zealand all together. I'd like to change this to notify a customer in those areas that shipping is currently not available, and not just leave them with a "what the heck does that mean" statement. Thank you")* Fantastic...thank you very much sir! --- **Owner** - [ Aries Games & Miniatures](https://www.ariesgamesandminis.com) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA0NjE2LWRpZmZlcmVudC10ZXh0LWZvci1ub3RpZmljYXRpb24tb24tc2hpcHBpbmctbm90aWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile")** - [![Dragon41673's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar9651.png)](/forum/user/9651-dragon41673 "View Dragon41673's Profile") Topic Author - [ Offline](/forum/user/9651-dragon41673) Less More - Posts: 713 - Thank you received: 37 - - [](https://www.ariesgamesandminis.com) - 4 years 1 month ago [\#344788](#344788) by [Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile") Replied by *[Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile")* on topic *[Different Text for Notification on Shipping Notice](/forum/28-shipping-methods/904616-different-text-for-notification-on-shipping-notice#344788 "-- HikaShop version -- : 4.6.0 -- Joomla version -- : 3.10.10 Is there a way to have the statement in the attached image say something other than "Failed to obtain shipping quotes"? I've poked around but I cannot seem to find a way to do it. I ask because I have had to reply to numerous emails for the last few months about UK shipping and New Zealand Shipping not being available anymore due to various VAT reasons in the UK and the complete shutdown of shipping via UPS and USPS to New Zealand all together. I'd like to change this to notify a customer in those areas that shipping is currently not available, and not just leave them with a "what the heck does that mean" statement. Thank you")* Nicolas...did this ever get resolved with the most recent update? I cannot seem to find where to set any specific wording. Also...I emailed in about a week ago, I cannot change my Avatar. None of the selections allows a change (keep, delete, upload), and it will not upload my current new version. Thank you --- **Owner** - [ Aries Games & Miniatures](https://www.ariesgamesandminis.com) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA0NjE2LWRpZmZlcmVudC10ZXh0LWZvci1ub3RpZmljYXRpb24tb24tc2hpcHBpbmctbm90aWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 4 years 1 month ago [\#344790](#344790) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Different Text for Notification on Shipping Notice](/forum/28-shipping-methods/904616-different-text-for-notification-on-shipping-notice#344790 "-- HikaShop version -- : 4.6.0 -- Joomla version -- : 3.10.10 Is there a way to have the statement in the attached image say something other than "Failed to obtain shipping quotes"? I've poked around but I cannot seem to find a way to do it. I ask because I have had to reply to numerous emails for the last few months about UK shipping and New Zealand Shipping not being available anymore due to various VAT reasons in the UK and the complete shutdown of shipping via UPS and USPS to New Zealand all together. I'd like to change this to notify a customer in those areas that shipping is currently not available, and not just leave them with a "what the heck does that mean" statement. Thank you")* Hi, On our changelog, you can find this improvement in the 4.6.1: > We changed the USPS shipping plugin's message when no shipping rates are available so that it can be modified with a translation override. So yes, this was changed 2 months ago. And thus they now use the translation key FAILED_TO_OBTAIN_SHIPPING_QUOTES which you can override as per: [ www.hikashop.com/download/languages.html#modify](https://www.hikashop.com/download/languages.html#modify) Regarding the avatar, I didn't had the time to look into it. I still have your email assigned to me. I'll look into it when I have time as it is not a priority and debugging kunena is a chore. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA0NjE2LWRpZmZlcmVudC10ZXh0LWZvci1ub3RpZmljYXRpb24tb24tc2hpcHBpbmctbm90aWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile")** - [![Dragon41673's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar9651.png)](/forum/user/9651-dragon41673 "View Dragon41673's Profile") Topic Author - [ Offline](/forum/user/9651-dragon41673) Less More - Posts: 713 - Thank you received: 37 - - [](https://www.ariesgamesandminis.com) - 4 years 1 month ago [\#344811](#344811) by [Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile") Replied by *[Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile")* on topic *[Different Text for Notification on Shipping Notice](/forum/28-shipping-methods/904616-different-text-for-notification-on-shipping-notice#344811 "-- HikaShop version -- : 4.6.0 -- Joomla version -- : 3.10.10 Is there a way to have the statement in the attached image say something other than "Failed to obtain shipping quotes"? I've poked around but I cannot seem to find a way to do it. I ask because I have had to reply to numerous emails for the last few months about UK shipping and New Zealand Shipping not being available anymore due to various VAT reasons in the UK and the complete shutdown of shipping via UPS and USPS to New Zealand all together. I'd like to change this to notify a customer in those areas that shipping is currently not available, and not just leave them with a "what the heck does that mean" statement. Thank you")* > nicolas wrote: Hi, > > On our changelog, you can find this improvement in the 4.6.1: > > > We changed the USPS shipping plugin's message when no shipping rates are available so that it can be modified with a translation override. > > So yes, this was changed 2 months ago. > And thus they now use the translation key FAILED\_TO\_OBTAIN\_SHIPPING\_QUOTES which you can override as per: > [ www.hikashop.com/download/languages.html#modify](https://www.hikashop.com/download/languages.html#modify) > > Regarding the avatar, I didn't had the time to look into it. I still have your email assigned to me. I'll look into it when I have time as it is not a priority and debugging kunena is a chore. Thank you sir...sadly, I'm on 4.6.1 and the string FAILED_TO_OBTAIN_SHIPPING_QUOTES is not in the English US version of language. Am I looking in the wrong place? Also...no worries on the Avatar, just wasn't sure if anyone got the email as I didn't hear back. I figured it would be a very low priority anyways. --- **Owner** - [ Aries Games & Miniatures](https://www.ariesgamesandminis.com) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA0NjE2LWRpZmZlcmVudC10ZXh0LWZvci1ub3RpZmljYXRpb24tb24tc2hpcHBpbmctbm90aWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile")** - [![Dragon41673's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar9651.png)](/forum/user/9651-dragon41673 "View Dragon41673's Profile") Topic Author - [ Offline](/forum/user/9651-dragon41673) Less More - Posts: 713 - Thank you received: 37 - - [](https://www.ariesgamesandminis.com) - 4 years 1 month ago [\#344812](#344812) by [Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile") Replied by *[Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile")* on topic *[Different Text for Notification on Shipping Notice](/forum/28-shipping-methods/904616-different-text-for-notification-on-shipping-notice#344812 "-- HikaShop version -- : 4.6.0 -- Joomla version -- : 3.10.10 Is there a way to have the statement in the attached image say something other than "Failed to obtain shipping quotes"? I've poked around but I cannot seem to find a way to do it. I ask because I have had to reply to numerous emails for the last few months about UK shipping and New Zealand Shipping not being available anymore due to various VAT reasons in the UK and the complete shutdown of shipping via UPS and USPS to New Zealand all together. I'd like to change this to notify a customer in those areas that shipping is currently not available, and not just leave them with a "what the heck does that mean" statement. Thank you")* Never mind...found it, I had to download the most recent Language file. Thank you! --- **Owner** - [ Aries Games & Miniatures](https://www.ariesgamesandminis.com) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA0NjE2LWRpZmZlcmVudC10ZXh0LWZvci1ub3RpZmljYXRpb24tb24tc2hpcHBpbmctbm90aWNlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.066 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)