[Skip to main content](#vessel-content) # Orders Not Synching With Shipstation ## - **[dklbwf](/forum/user/2878-dklbwf "View dklbwf's Profile")** - [![dklbwf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2878-dklbwf "View dklbwf's Profile") Topic Author - [ Offline](/forum/user/2878-dklbwf) Less More - Posts: 130 - Thank you received: 6 - - 3 years 2 months ago [\#354849](#354849) by [dklbwf](/forum/user/2878-dklbwf "View dklbwf's Profile") Replied by *[dklbwf](/forum/user/2878-dklbwf "View dklbwf's Profile")* on topic *[Orders Not Synching With Shipstation](/forum/28-shipping-methods/905946-orders-not-synching-with-shipstation?start=40#354849 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 3.10.8 -- PHP version -- : 7.4.33 Hello, Wanted to see if there is anything that changed with HikaShop/ShipStation recently. I updated my HikaShop extension and also ShipStation plugin and noticed that new orders are no longer being sent over to ShipStation for shipping. Has the following url changed at all? website.com/index.php?option=com_hikashop&ctrl=shipstation")* Thanks Nicolas. I ended up hiring a contractor that figured out the issue somehow within a specific php file they stated and things are working now. I will download and install the latest plugin but thinking it may wipe out the changes the contractor applied to fix the issues I had. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA1OTQ2LW9yZGVycy1ub3Qtc3luY2hpbmctd2l0aC1zaGlwc3RhdGlvbj9zdGFydD00MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dklbwf](/forum/user/2878-dklbwf "View dklbwf's Profile")** - [![dklbwf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2878-dklbwf "View dklbwf's Profile") Topic Author - [ Offline](/forum/user/2878-dklbwf) Less More - Posts: 130 - Thank you received: 6 - - 3 years 3 weeks ago [\#355911](#355911) by [dklbwf](/forum/user/2878-dklbwf "View dklbwf's Profile") Replied by *[dklbwf](/forum/user/2878-dklbwf "View dklbwf's Profile")* on topic *[Orders Not Synching With Shipstation](/forum/28-shipping-methods/905946-orders-not-synching-with-shipstation?start=40#355911 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 3.10.8 -- PHP version -- : 7.4.33 Hello, Wanted to see if there is anything that changed with HikaShop/ShipStation recently. I updated my HikaShop extension and also ShipStation plugin and noticed that new orders are no longer being sent over to ShipStation for shipping. Has the following url changed at all? website.com/index.php?option=com_hikashop&ctrl=shipstation")* Can you confirm how do we know which Shipstation plugin version we are using? When I install the latest I am unable to find the version to confirm I am using the latest. When I open the xml file I am seeing the script/code is not showing actual version: [ ![screen.png](/forum/attachment/57987) ](/forum/attachment/57987 "screen.png") - [ ![screen.png](/forum/attachment/57987) ](/forum/attachment/57987 "screen.png") [ ](/forum/attachment/57987?download=1 "screen.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA1OTQ2LW9yZGVycy1ub3Qtc3luY2hpbmctd2l0aC1zaGlwc3RhdGlvbj9zdGFydD00MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 3 years 3 weeks ago - 3 years 3 weeks ago [\#355912](#355912) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Orders Not Synching With Shipstation](/forum/28-shipping-methods/905946-orders-not-synching-with-shipstation?start=40#355912 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 3.10.8 -- PHP version -- : 7.4.33 Hello, Wanted to see if there is anything that changed with HikaShop/ShipStation recently. I updated my HikaShop extension and also ShipStation plugin and noticed that new orders are no longer being sent over to ShipStation for shipping. Has the following url changed at all? website.com/index.php?option=com_hikashop&ctrl=shipstation")* Hello, I'm not sure of it, but I wonder if it wasn't when I was debugging your Shipstation that I didn't push a version to debug your problem. This is probably when I "broke" your version number. Now the more simple, to be sure is to update your Shipstation plugin (the last version was released in September 2023, show log **[ here](https://www.hikashop.com/marketplace/product/160-shipstation-updated.html)**). You can update your plugin for **4 years after purchasing it**. You will find your download in your relative order (**My account** => **My orders**) Regards Last edit: 3 years 3 weeks ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA1OTQ2LW9yZGVycy1ub3Qtc3luY2hpbmctd2l0aC1zaGlwc3RhdGlvbj9zdGFydD00MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dklbwf](/forum/user/2878-dklbwf "View dklbwf's Profile")** - [![dklbwf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2878-dklbwf "View dklbwf's Profile") Topic Author - [ Offline](/forum/user/2878-dklbwf) Less More - Posts: 130 - Thank you received: 6 - - 3 years 3 weeks ago [\#355918](#355918) by [dklbwf](/forum/user/2878-dklbwf "View dklbwf's Profile") Replied by *[dklbwf](/forum/user/2878-dklbwf "View dklbwf's Profile")* on topic *[Orders Not Synching With Shipstation](/forum/28-shipping-methods/905946-orders-not-synching-with-shipstation?start=40#355918 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 3.10.8 -- PHP version -- : 7.4.33 Hello, Wanted to see if there is anything that changed with HikaShop/ShipStation recently. I updated my HikaShop extension and also ShipStation plugin and noticed that new orders are no longer being sent over to ShipStation for shipping. Has the following url changed at all? website.com/index.php?option=com_hikashop&ctrl=shipstation")* Hi Philip, I am actually referring to the latest September update/plugin. When I go to unzip that xml file I see no version number in there so just wanting to make sure that I have installed the correct version. Purchased newest plugin last week. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA1OTQ2LW9yZGVycy1ub3Qtc3luY2hpbmctd2l0aC1zaGlwc3RhdGlvbj9zdGFydD00MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 3 years 3 weeks ago [\#355926](#355926) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Orders Not Synching With Shipstation](/forum/28-shipping-methods/905946-orders-not-synching-with-shipstation?start=40#355926 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 3.10.8 -- PHP version -- : 7.4.33 Hello, Wanted to see if there is anything that changed with HikaShop/ShipStation recently. I updated my HikaShop extension and also ShipStation plugin and noticed that new orders are no longer being sent over to ShipStation for shipping. Has the following url changed at all? website.com/index.php?option=com_hikashop&ctrl=shipstation")* Hello, Strange, okey we have check and correct our package file and reupdate version, thanks for your return! And on your side, if you have download your version last week you have the latest version for sure. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA1OTQ2LW9yZGVycy1ub3Qtc3luY2hpbmctd2l0aC1zaGlwc3RhdGlvbj9zdGFydD00MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.071 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)