[Skip to main content](#vessel-content) # Shipping randomly doesn't work for certain items ## - **[NicoW](/forum/user/58228-nicow "View NicoW's Profile")** - [![NicoW's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58228-nicow "View NicoW's Profile") Topic Author - [ Offline](/forum/user/58228-nicow) Less More - Posts: 147 - Thank you received: 8 - - 2 years 2 months ago [\#362978](#362978) by [NicoW](/forum/user/58228-nicow "View NicoW's Profile") *[Shipping randomly doesn't work for certain items](/forum/28-shipping-methods/908569-shipping-randomly-doesnt-work-for-certain-items#362978 "Hi, There must be something very simple i don't see again. This time i have for instance an item "Standaard Horizontaal Verticaal" and if someone picks 2pcs they can't ship with the standard free to home shipping. If they pick 1pc, it still has the proporties to ship with the same shipping method but this works, not 2pcs. If someone picks a light named Rhodolite II and picks as an option the rolstaaard, again the same issue. I have even set the hidden rolstandaard products which is this option to 1kg, but with no succes. Maybe i miss a size setting somewhere or what could this be? Thanks in advance")* was created by *[NicoW](/forum/user/58228-nicow "View NicoW's Profile")* Hi, There must be something very simple i don't see again. This time i have for instance an item "Standaard Horizontaal Verticaal" and if someone picks 2pcs they can't ship with the standard free to home shipping. If they pick 1pc, it still has the proporties to ship with the same shipping method but this works, not 2pcs. If someone picks a light named Rhodolite II and picks as an option the rolstaaard, again the same issue. I have even set the hidden rolstandaard products which is this option to 1kg, but with no succes. Maybe i miss a size setting somewhere or what could this be? Thanks in advance Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA4NTY5LXNoaXBwaW5nLXJhbmRvbWx5LWRvZXNudC13b3JrLWZvci1jZXJ0YWluLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 2 years 2 months ago [\#362981](#362981) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping randomly doesn't work for certain items](/forum/28-shipping-methods/908569-shipping-randomly-doesnt-work-for-certain-items#362981 "Hi, There must be something very simple i don't see again. This time i have for instance an item "Standaard Horizontaal Verticaal" and if someone picks 2pcs they can't ship with the standard free to home shipping. If they pick 1pc, it still has the proporties to ship with the same shipping method but this works, not 2pcs. If someone picks a light named Rhodolite II and picks as an option the rolstaaard, again the same issue. I have even set the hidden rolstandaard products which is this option to 1kg, but with no succes. Maybe i miss a size setting somewhere or what could this be? Thanks in advance")* Hi, This means that you have restrictions on the shipping methods which prevent them from being used with these products. It could be the weight, it could be the dimensions, etc. Note that an option is seen as an extra product by default. So if you have in the cart one product with 2 options, the shipping system sees 3 products in the cart. So if you set a "maximum quantity" of 1 in your shipping method, it won't appear in this case even though, from a user perspective, there is only 1 product in the cart. Note that you also have the setting "Group options with product for the shipping price calculation" in the HikaShop configuration page which might help with this. Also, if you're wondering why a shipping method doesn't appear on the checkout when it should, disable temporarily all the other shipping methods and access your checkout. You'll see an error message explaining why the system can't use this shipping method. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA4NTY5LXNoaXBwaW5nLXJhbmRvbWx5LWRvZXNudC13b3JrLWZvci1jZXJ0YWluLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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