[Skip to main content](#vessel-content) # Fedex Shipping method throwing error ## - **[a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile")** - [![a2zcs's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar33209.jpg)](/forum/user/33209-a2zcs "View a2zcs's Profile") Topic Author - [ Offline](/forum/user/33209-a2zcs) Less More - Posts: 298 - Thank you received: 7 - - 1 year 7 months ago [\#366412](#366412) by [a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile") *[Fedex Shipping method throwing error](/forum/28-shipping-methods/909291-fedex-shipping-method-throwing-error#366412 "-- url of the page with the problem -- : conantacres.com/index.php/our-store -- HikaShop version -- : 5.1.5 -- Joomla version -- : 5.2.5 -- PHP version -- : 8.3.19 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Client error: `POST apis.fedex.com/oauth/token ` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...) We've checked and rechecked the Id's and APIs on the fedex account, but are still getting this error. Client error: `POST apis.fedex.com/oauth/token ` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...) Any ideas?")* was created by *[a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile")* -- url of the page with the problem -- : [ conantacres.com/index.php/our-store](https://conantacres.com/index.php/our-store) -- HikaShop version -- : 5.1.5 -- Joomla version -- : 5.2.5 -- PHP version -- : 8.3.19 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Client error: `POST [ apis.fedex.com/oauth/token](https://apis.fedex.com/oauth/token)` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...) We've checked and rechecked the Id's and APIs on the fedex account, but are still getting this error. Client error: `POST [ apis.fedex.com/oauth/token](https://apis.fedex.com/oauth/token)` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...) Any ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5MjkxLWZlZGV4LXNoaXBwaW5nLW1ldGhvZC10aHJvd2luZy1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 1 year 7 months ago [\#366415](#366415) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Fedex Shipping method throwing error](/forum/28-shipping-methods/909291-fedex-shipping-method-throwing-error#366415 "-- url of the page with the problem -- : conantacres.com/index.php/our-store -- HikaShop version -- : 5.1.5 -- Joomla version -- : 5.2.5 -- PHP version -- : 8.3.19 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Client error: `POST apis.fedex.com/oauth/token ` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...) We've checked and rechecked the Id's and APIs on the fedex account, but are still getting this error. Client error: `POST apis.fedex.com/oauth/token ` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...) Any ideas?")* Hi, Please make sure you're using the live credentials not sandbox / text credentials. Otherwise, you'll get that error. Maybe that's the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5MjkxLWZlZGV4LXNoaXBwaW5nLW1ldGhvZC10aHJvd2luZy1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile")** - [![a2zcs's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar33209.jpg)](/forum/user/33209-a2zcs "View a2zcs's Profile") Topic Author - [ Offline](/forum/user/33209-a2zcs) Less More - Posts: 298 - Thank you received: 7 - - 1 year 7 months ago [\#366440](#366440) by [a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile") Replied by *[a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile")* on topic *[Fedex Shipping method throwing error](/forum/28-shipping-methods/909291-fedex-shipping-method-throwing-error#366440 "-- url of the page with the problem -- : conantacres.com/index.php/our-store -- HikaShop version -- : 5.1.5 -- Joomla version -- : 5.2.5 -- PHP version -- : 8.3.19 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Client error: `POST apis.fedex.com/oauth/token ` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...) We've checked and rechecked the Id's and APIs on the fedex account, but are still getting this error. Client error: `POST apis.fedex.com/oauth/token ` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...) Any ideas?")* Client made a correction to the secret key, but getting a different error now: FORBIDDEN.ERROR We could not authorize your credentials. Please check your permissions and try again. Is this a response from Fedex? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5MjkxLWZlZGV4LXNoaXBwaW5nLW1ldGhvZC10aHJvd2luZy1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 1 year 7 months ago [\#366441](#366441) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Fedex Shipping method throwing error](/forum/28-shipping-methods/909291-fedex-shipping-method-throwing-error#366441 "-- url of the page with the problem -- : conantacres.com/index.php/our-store -- HikaShop version -- : 5.1.5 -- Joomla version -- : 5.2.5 -- PHP version -- : 8.3.19 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Client error: `POST apis.fedex.com/oauth/token ` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...) We've checked and rechecked the Id's and APIs on the fedex account, but are still getting this error. Client error: `POST apis.fedex.com/oauth/token ` resulted in a `401 Unauthorized` response: {"transactionId": "cda8adc0-0ecc-43c5-a04a-25439fb1bf66","errors":[{"code":"NOT.AUTHORIZED.ERROR","message":"The given c (truncated...) Any ideas?")* Hi, Both error messages are responses from FedEx directly. The plugin is just displaying when FedEx is providing as a response. So if FedEx says there is a problem with the credentials, we can't help. Make sure you don't have extra spaces before or after the credentials in the input fields. That can mess up the result. Besides this, you need to contact FedEx tech support if you can't find the problem with the credentials. 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