[Skip to main content](#vessel-content) # paying with points ## - **[PeterP](/forum/user/32560-peterp "View PeterP's Profile")** - [![PeterP's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32560.jpg)](/forum/user/32560-peterp "View PeterP's Profile") Topic Author - [ Offline](/forum/user/32560-peterp) Less More - Posts: 58 - Thank you received: 5 - - [](http://performersheaven.com) - 1 year 5 months ago [\#367304](#367304) by [PeterP](/forum/user/32560-peterp "View PeterP's Profile") *[paying with points](/forum/28-shipping-methods/909453-paying-with-points#367304 "-- url of the page with the problem -- : performersheaven.com/ -- HikaShop version -- : HikaShop Business 5.1.6 [2505090839] -- Joomla version -- : 5.16 -- PHP version -- : 98.2 what ever i do with points , is not working is only giving point to people who not finish purchase")* was created by *[PeterP](/forum/user/32560-peterp "View PeterP's Profile")* -- url of the page with the problem -- : [ performersheaven.com/](https://performersheaven.com/) -- HikaShop version -- : HikaShop Business 5.1.6 [2505090839] -- Joomla version -- : 5.16 -- PHP version -- : 98.2 what ever i do with points , is not working is only giving point to people who not finish purchase Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDUzLXBheWluZy13aXRoLXBvaW50cz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 1 year 5 months ago [\#367307](#367307) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[paying with points](/forum/28-shipping-methods/909453-paying-with-points#367307 "-- url of the page with the problem -- : performersheaven.com/ -- HikaShop version -- : HikaShop Business 5.1.6 [2505090839] -- Joomla version -- : 5.16 -- PHP version -- : 98.2 what ever i do with points , is not working is only giving point to people who not finish purchase")* Hi, Can you provide screenshots of the settings of your user points plugins in System>Plugins and System>Payment methods ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDUzLXBheWluZy13aXRoLXBvaW50cz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PeterP](/forum/user/32560-peterp "View PeterP's Profile")** - [![PeterP's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32560.jpg)](/forum/user/32560-peterp "View PeterP's Profile") Topic Author - [ Offline](/forum/user/32560-peterp) Less More - Posts: 58 - Thank you received: 5 - - [](http://performersheaven.com) - 1 year 5 months ago [\#367310](#367310) by [PeterP](/forum/user/32560-peterp "View PeterP's Profile") Replied by *[PeterP](/forum/user/32560-peterp "View PeterP's Profile")* on topic *[paying with points](/forum/28-shipping-methods/909453-paying-with-points#367310 "-- url of the page with the problem -- : performersheaven.com/ -- HikaShop version -- : HikaShop Business 5.1.6 [2505090839] -- Joomla version -- : 5.16 -- PHP version -- : 98.2 what ever i do with points , is not working is only giving point to people who not finish purchase")* here is some pictures - [ ![scr01.png](/forum/attachment/60549) ](/forum/attachment/60549 "scr01.png") [ ](/forum/attachment/60549?download=1 "scr01.png") - [ ![scr2.png](/forum/attachment/60550) ](/forum/attachment/60550 "scr2.png") [ ](/forum/attachment/60550?download=1 "scr2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDUzLXBheWluZy13aXRoLXBvaW50cz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PeterP](/forum/user/32560-peterp "View PeterP's Profile")** - [![PeterP's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32560.jpg)](/forum/user/32560-peterp "View PeterP's Profile") Topic Author - [ Offline](/forum/user/32560-peterp) Less More - Posts: 58 - Thank you received: 5 - - [](http://performersheaven.com) - 1 year 5 months ago [\#367313](#367313) by [PeterP](/forum/user/32560-peterp "View PeterP's Profile") Replied by *[PeterP](/forum/user/32560-peterp "View PeterP's Profile")* on topic *[paying with points](/forum/28-shipping-methods/909453-paying-with-points#367313 "-- url of the page with the problem -- : performersheaven.com/ -- HikaShop version -- : HikaShop Business 5.1.6 [2505090839] -- Joomla version -- : 5.16 -- PHP version -- : 98.2 what ever i do with points , is not working is only giving point to people who not finish purchase")* the bottom line is this feature is somehow mess up, create, cancel order count points, but not if is confirmed. Of course, is not confirmed, they can't use, but still I have to manually adjust to people who earned. Please check this out and maybe in next update will be fine. BTW, I got many others issue, not biggie but maybe you can take a look. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDUzLXBheWluZy13aXRoLXBvaW50cz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 1 year 5 months ago - 1 year 5 months ago [\#367312](#367312) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[paying with points](/forum/28-shipping-methods/909453-paying-with-points#367312 "-- url of the page with the problem -- : performersheaven.com/ -- HikaShop version -- : HikaShop Business 5.1.6 [2505090839] -- Joomla version -- : 5.16 -- PHP version -- : 98.2 what ever i do with points , is not working is only giving point to people who not finish purchase")* Thanks but I would also need screenshots of the other options of the user points payment plugin as well as screenshots of the options of the normal user points plugin (in System>Plugins). Could you provide them ? Also, please note that the points available are based on the value in the "user_points" custom field. It is not based on a dynamically calculated value based on the status of the orders of the user. So, even if the user has 3 confirmed orders linked to his user account, if the "user_points" custom field has a value of 0 for that user, then he won't be able to use any points. The value in "user_points" will be updated by the user points plugin in System>User points. It will update the value when an order changes status based on its settings. Last edit: 1 year 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDUzLXBheWluZy13aXRoLXBvaW50cz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PeterP](/forum/user/32560-peterp "View PeterP's Profile")** - [![PeterP's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32560.jpg)](/forum/user/32560-peterp "View PeterP's Profile") Topic Author - [ Offline](/forum/user/32560-peterp) Less More - Posts: 58 - Thank you received: 5 - - [](http://performersheaven.com) - 1 year 5 months ago [\#367330](#367330) by [PeterP](/forum/user/32560-peterp "View PeterP's Profile") Replied by *[PeterP](/forum/user/32560-peterp "View PeterP's Profile")* on topic *[paying with points](/forum/28-shipping-methods/909453-paying-with-points#367330 "-- url of the page with the problem -- : performersheaven.com/ -- HikaShop version -- : HikaShop Business 5.1.6 [2505090839] -- Joomla version -- : 5.16 -- PHP version -- : 98.2 what ever i do with points , is not working is only giving point to people who not finish purchase")* I Can give you full super user access if you wanna go deep. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDUzLXBheWluZy13aXRoLXBvaW50cz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 1 year 5 months ago [\#367331](#367331) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[paying with points](/forum/28-shipping-methods/909453-paying-with-points#367331 "-- url of the page with the problem -- : performersheaven.com/ -- HikaShop version -- : HikaShop Business 5.1.6 [2505090839] -- Joomla version -- : 5.16 -- PHP version -- : 98.2 what ever i do with points , is not working is only giving point to people who not finish purchase")* Hi, Well, without looking at the settings I talked about in my previous message, I can't tell you anything precise since I don't know own you configured the different elements. So either the screenshots or a backend access are fine. You can go through our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Make sure you include a link to this thread in your message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDUzLXBheWluZy13aXRoLXBvaW50cz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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