[Skip to main content](#vessel-content) # Fedex Shipping NOT showing in checkout??? ## - **[shockoe](/forum/user/46191-shockoe "View shockoe's Profile")** - [![shockoe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46191-shockoe "View shockoe's Profile") Topic Author - [ Offline](/forum/user/46191-shockoe) Less More - Posts: 45 - Thank you received: 7 - - 1 year 4 months ago [\#367543](#367543) by [shockoe](/forum/user/46191-shockoe "View shockoe's Profile") *[Fedex Shipping NOT showing in checkout???](/forum/28-shipping-methods/909496-fedex-shipping-not-showing-in-checkout#367543 "-- url of the page with the problem -- : www.ovrsupply.com/ -- HikaShop version -- : 6.0.0 -- Joomla version -- : ‎5.3.1 -- PHP version -- : 8.3 -- Browser(s) name and version -- : brave -- Error-message(debug-mod must be tuned on) -- : Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260 The Fedex shipping plugin will not show in the checkout area. We're also using UPS and it shows correctly. We've turned on degbug to maximum and get "Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260" Please advise!")* was created by *[shockoe](/forum/user/46191-shockoe "View shockoe's Profile")* -- url of the page with the problem -- : [ www.ovrsupply.com/](https://www.ovrsupply.com/) -- HikaShop version -- : 6.0.0 -- Joomla version -- : ‎5.3.1 -- PHP version -- : 8.3 -- Browser(s) name and version -- : brave -- Error-message(debug-mod must be tuned on) -- : Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260 The Fedex shipping plugin will not show in the checkout area. We're also using UPS and it shows correctly. We've turned on degbug to maximum and get "Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260" Please advise! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDk2LWZlZGV4LXNoaXBwaW5nLW5vdC1zaG93aW5nLWluLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 1 year 4 months ago [\#367544](#367544) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Fedex Shipping NOT showing in checkout???](/forum/28-shipping-methods/909496-fedex-shipping-not-showing-in-checkout#367544 "-- url of the page with the problem -- : www.ovrsupply.com/ -- HikaShop version -- : 6.0.0 -- Joomla version -- : ‎5.3.1 -- PHP version -- : 8.3 -- Browser(s) name and version -- : brave -- Error-message(debug-mod must be tuned on) -- : Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260 The Fedex shipping plugin will not show in the checkout area. We're also using UPS and it shows correctly. We've turned on degbug to maximum and get "Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260" Please advise!")* Hi, The warning message indicates that in one of your shipping methods, you have entered something in the "Post code RegEx" input field which is not valid. It could be the reason why the shipping method is not appearing on your checkout. So check that this option is completely empty (not space character in it) in your shipping method. If that doesn't help, then the problem comes from something else. You would have to activate the debug setting of the shipping method, access the checkout with the issue, and then look at the end of the "payment log file" in the HikaShop configuration to see what the shipping plugin adds to the log regarding the issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDk2LWZlZGV4LXNoaXBwaW5nLW5vdC1zaG93aW5nLWluLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shockoe](/forum/user/46191-shockoe "View shockoe's Profile")** - [![shockoe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46191-shockoe "View shockoe's Profile") Topic Author - [ Offline](/forum/user/46191-shockoe) Less More - Posts: 45 - Thank you received: 7 - - 1 year 4 months ago [\#367545](#367545) by [shockoe](/forum/user/46191-shockoe "View shockoe's Profile") Replied by *[shockoe](/forum/user/46191-shockoe "View shockoe's Profile")* on topic *[Fedex Shipping NOT showing in checkout???](/forum/28-shipping-methods/909496-fedex-shipping-not-showing-in-checkout#367545 "-- url of the page with the problem -- : www.ovrsupply.com/ -- HikaShop version -- : 6.0.0 -- Joomla version -- : ‎5.3.1 -- PHP version -- : 8.3 -- Browser(s) name and version -- : brave -- Error-message(debug-mod must be tuned on) -- : Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260 The Fedex shipping plugin will not show in the checkout area. We're also using UPS and it shows correctly. We've turned on degbug to maximum and get "Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260" Please advise!")* Many thanks for the insight. I have now removed the Post code RegEx and the site is no longer showing the error. But, the Fedex shipping is still not showing in checkout. I tried looking at the log file, but get the following "The log file is empty." I have turned on the "debug" for the Fedex shipping" configuration and Joomla too. Can you see if there are any other reasons showing??? Thanks in advance for the help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDk2LWZlZGV4LXNoaXBwaW5nLW5vdC1zaG93aW5nLWluLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shockoe](/forum/user/46191-shockoe "View shockoe's Profile")** - [![shockoe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46191-shockoe "View shockoe's Profile") Topic Author - [ Offline](/forum/user/46191-shockoe) Less More - Posts: 45 - Thank you received: 7 - - 1 year 4 months ago [\#367546](#367546) by [shockoe](/forum/user/46191-shockoe "View shockoe's Profile") Replied by *[shockoe](/forum/user/46191-shockoe "View shockoe's Profile")* on topic *[Fedex Shipping NOT showing in checkout???](/forum/28-shipping-methods/909496-fedex-shipping-not-showing-in-checkout#367546 "-- url of the page with the problem -- : www.ovrsupply.com/ -- HikaShop version -- : 6.0.0 -- Joomla version -- : ‎5.3.1 -- PHP version -- : 8.3 -- Browser(s) name and version -- : brave -- Error-message(debug-mod must be tuned on) -- : Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260 The Fedex shipping plugin will not show in the checkout area. We're also using UPS and it shows correctly. We've turned on degbug to maximum and get "Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260" Please advise!")* Here are screenshots of the Fedex settings: - [ ![Screenshot2025-06-09at6.02.24PM.jpg](/forum/attachment/60614) ](/forum/attachment/60614 "...t6.02.24PM.jpg") [ ](/forum/attachment/60614?download=1 "...t6.02.24PM.jpg") - [ ![Screenshot2025-06-09at6.02.58PM.jpg](/forum/attachment/60615) ](/forum/attachment/60615 "...t6.02.58PM.jpg") [ ](/forum/attachment/60615?download=1 "...t6.02.58PM.jpg") - [ ![Screenshot2025-06-09at6.03.17PM.jpg](/forum/attachment/60616) ](/forum/attachment/60616 "...t6.03.17PM.jpg") [ ](/forum/attachment/60616?download=1 "...t6.03.17PM.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDk2LWZlZGV4LXNoaXBwaW5nLW5vdC1zaG93aW5nLWluLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 1 year 4 months ago [\#367548](#367548) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Fedex Shipping NOT showing in checkout???](/forum/28-shipping-methods/909496-fedex-shipping-not-showing-in-checkout#367548 "-- url of the page with the problem -- : www.ovrsupply.com/ -- HikaShop version -- : 6.0.0 -- Joomla version -- : ‎5.3.1 -- PHP version -- : 8.3 -- Browser(s) name and version -- : brave -- Error-message(debug-mod must be tuned on) -- : Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260 The Fedex shipping plugin will not show in the checkout area. We're also using UPS and it shows correctly. We've turned on degbug to maximum and get "Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260" Please advise!")* Hi, If the payment log file is empty, then it means that HikaShop doesn't even need to ask the plugin for the available shipping methods. For example, I can see that you select the USA country in the "zone" restriction setting. This means that if the shipping address currently selected on the checkout is not in the USA, the shipping method will be discarded automatically, without even asking for the plugin to do anything, and thus not contacting FedEx, and not adding anything to the log. Ideally, I would recommend leaving the restriction settings (zone, warehouse, currency) out for now so that they don't interfere. You can always add them back later, one by one if you need them. If that doesn't help, there are two things left: - If other shipping methods are available, the system won't display to the user error messages from other shipping methods (for example, if you set a min weight and the cart of the user is below that weight, it's normal the shipping method is not displayed to the user, so you don't want an error message to be displayed). So, you can disable the other shipping methods temporarily and only leave this one published. That way, if there is no shipping methods found during the checkout, HikaShop will display an error message specific to the issue regarding that shipping method. That should allow you to find out what the problem is. - You provided several screenshots, but not for some of the settings like weight unit, special service type, etc. Some of these settings can affect what is returned by FedEx. For example, if you select the weight unit "lb" and you're located in Europe, or you select the weight unit "kg" and you're located in the USA, it's possible FedEx will refuse the request for the rates. Normally, with this example, this should display in the logs and as an error message (see previous point). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDk2LWZlZGV4LXNoaXBwaW5nLW5vdC1zaG93aW5nLWluLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shockoe](/forum/user/46191-shockoe "View shockoe's Profile")** - [![shockoe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46191-shockoe "View shockoe's Profile") Topic Author - [ Offline](/forum/user/46191-shockoe) Less More - Posts: 45 - Thank you received: 7 - - 1 year 4 months ago [\#367555](#367555) by [shockoe](/forum/user/46191-shockoe "View shockoe's Profile") Replied by *[shockoe](/forum/user/46191-shockoe "View shockoe's Profile")* on topic *[Fedex Shipping NOT showing in checkout???](/forum/28-shipping-methods/909496-fedex-shipping-not-showing-in-checkout#367555 "-- url of the page with the problem -- : www.ovrsupply.com/ -- HikaShop version -- : 6.0.0 -- Joomla version -- : ‎5.3.1 -- PHP version -- : 8.3 -- Browser(s) name and version -- : brave -- Error-message(debug-mod must be tuned on) -- : Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260 The Fedex shipping plugin will not show in the checkout area. We're also using UPS and it shows correctly. We've turned on degbug to maximum and get "Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260" Please advise!")* Hi Nicolas, Thanks for all the info... BUT, this is still not working. I've tried everything and still no luck??? Would you like to log in as an admin and try it yourself? If so, how can I get the login info to you privately. I can't believe that this is so hard to setup... please help us. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDk2LWZlZGV4LXNoaXBwaW5nLW5vdC1zaG93aW5nLWluLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 1 year 4 months ago [\#367556](#367556) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Fedex Shipping NOT showing in checkout???](/forum/28-shipping-methods/909496-fedex-shipping-not-showing-in-checkout#367556 "-- url of the page with the problem -- : www.ovrsupply.com/ -- HikaShop version -- : 6.0.0 -- Joomla version -- : ‎5.3.1 -- PHP version -- : 8.3 -- Browser(s) name and version -- : brave -- Error-message(debug-mod must be tuned on) -- : Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260 The Fedex shipping plugin will not show in the checkout area. We're also using UPS and it shows correctly. We've turned on degbug to maximum and get "Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260" Please advise!")* Hi, Yes. I can look at it. Please provide a super admin access via our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Also, please provide information on which address you're using on the frontend. It could be linked to the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDk2LWZlZGV4LXNoaXBwaW5nLW5vdC1zaG93aW5nLWluLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shockoe](/forum/user/46191-shockoe "View shockoe's Profile")** - [![shockoe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46191-shockoe "View shockoe's Profile") Topic Author - [ Offline](/forum/user/46191-shockoe) Less More - Posts: 45 - Thank you received: 7 - - 1 year 4 months ago [\#367559](#367559) by [shockoe](/forum/user/46191-shockoe "View shockoe's Profile") Replied by *[shockoe](/forum/user/46191-shockoe "View shockoe's Profile")* on topic *[Fedex Shipping NOT showing in checkout???](/forum/28-shipping-methods/909496-fedex-shipping-not-showing-in-checkout#367559 "-- url of the page with the problem -- : www.ovrsupply.com/ -- HikaShop version -- : 6.0.0 -- Joomla version -- : ‎5.3.1 -- PHP version -- : 8.3 -- Browser(s) name and version -- : brave -- Error-message(debug-mod must be tuned on) -- : Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260 The Fedex shipping plugin will not show in the checkout area. We're also using UPS and it shows correctly. We've turned on degbug to maximum and get "Warning: preg_match(): Delimiter must not be alphanumeric, backslash, or NUL in /home/uupnpleo/public_html/administrator/components/com_hikashop/classes/shipping.php on line 260" Please advise!")* I've now solved this issues (with the clues from Nicolas) via Fedex's API settings. Many thanks again to Nicolas! The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NDk2LWZlZGV4LXNoaXBwaW5nLW5vdC1zaG93aW5nLWluLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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