[Skip to main content](#vessel-content) # DHL shipping does not show at check out ## - **[Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile")** - [![Extrapet's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29207-extrapet "View Extrapet's Profile") Topic Author - [ Offline](/forum/user/29207-extrapet) Less More - Posts: 13 - Thank you received: 1 - - 1 year 4 months ago [\#367684](#367684) by [Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile") *[DHL shipping does not show at check out](/forum/28-shipping-methods/909534-dhl-shipping-does-not-show-at-check-out#367684 "-- url of the page with the problem -- : www.extrapet.nl -- HikaShop version -- : 5.1.5 -- Joomla version -- : 5.2.5 -- PHP version -- : 8.3 installed the plugin, filled all fields, but shipping method does not show up at check out. - API codes correctly filled (as received from DHL) - all fields correctly filled all other shipping methods show up correct. And even when I publish the DHL option without any restrictions (size, weight etc) it doesn't show up. what did I miss?")* was created by *[Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile")* -- url of the page with the problem -- : [ www.extrapet.nl](http://www.extrapet.nl) -- HikaShop version -- : 5.1.5 -- Joomla version -- : 5.2.5 -- PHP version -- : 8.3 installed the plugin, filled all fields, but shipping method does not show up at check out. - API codes correctly filled (as received from DHL) - all fields correctly filled all other shipping methods show up correct. And even when I publish the DHL option without any restrictions (size, weight etc) it doesn't show up. what did I miss? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NTM0LWRobC1zaGlwcGluZy1kb2VzLW5vdC1zaG93LWF0LWNoZWNrLW91dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 1 year 4 months ago [\#367686](#367686) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[DHL shipping does not show at check out](/forum/28-shipping-methods/909534-dhl-shipping-does-not-show-at-check-out#367686 "-- url of the page with the problem -- : www.extrapet.nl -- HikaShop version -- : 5.1.5 -- Joomla version -- : 5.2.5 -- PHP version -- : 8.3 installed the plugin, filled all fields, but shipping method does not show up at check out. - API codes correctly filled (as received from DHL) - all fields correctly filled all other shipping methods show up correct. And even when I publish the DHL option without any restrictions (size, weight etc) it doesn't show up. what did I miss?")* Hi, If other shipping methods are available, the error messages associated with the shipping methods not being displayed won't be displayed by HikaShop so that customers can continue without trouble. If you want to get the error message relative to DHL, disable temporarily the other shipping methods. Also, make sure the "debug" setting is enabled. It will add extra debug information in the "payment log file" of the HikaShop configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NTM0LWRobC1zaGlwcGluZy1kb2VzLW5vdC1zaG93LWF0LWNoZWNrLW91dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 467 - Thank you received: 21 - 1 year 4 months ago [\#367740](#367740) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[DHL shipping does not show at check out](/forum/28-shipping-methods/909534-dhl-shipping-does-not-show-at-check-out#367740 "-- url of the page with the problem -- : www.extrapet.nl -- HikaShop version -- : 5.1.5 -- Joomla version -- : 5.2.5 -- PHP version -- : 8.3 installed the plugin, filled all fields, but shipping method does not show up at check out. - API codes correctly filled (as received from DHL) - all fields correctly filled all other shipping methods show up correct. And even when I publish the DHL option without any restrictions (size, weight etc) it doesn't show up. what did I miss?")* Hi Nicolas We have been working in Spain with DHL ECOMMERCE for a long time. With a table of costs by postal code in our database, Hika determines which shipments must be made by DHL. We haven't installed any Hikashop plugins yet. My question is whether by installing the plugin or this shipping system there is a way for the user to see the DHL shipping tracking from the purchase. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NTM0LWRobC1zaGlwcGluZy1kb2VzLW5vdC1zaG93LWF0LWNoZWNrLW91dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 1 year 4 months ago [\#367741](#367741) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[DHL shipping does not show at check out](/forum/28-shipping-methods/909534-dhl-shipping-does-not-show-at-check-out#367741 "-- url of the page with the problem -- : www.extrapet.nl -- HikaShop version -- : 5.1.5 -- Joomla version -- : 5.2.5 -- PHP version -- : 8.3 installed the plugin, filled all fields, but shipping method does not show up at check out. - API codes correctly filled (as received from DHL) - all fields correctly filled all other shipping methods show up correct. And even when I publish the DHL option without any restrictions (size, weight etc) it doesn't show up. what did I miss?")* HI, The DHL shipping plugin available on our marketplace is an all in one solution: [ www.hikashop.com/marketplace/product/287-shipping-dhl.html](https://www.hikashop.com/marketplace/product/287-shipping-dhl.html) As explained on that page, it will provide tracking information from the purchase, yes. However, for this to happen, the data of the order needs to be sent by the plugin to DHL, either by clicking on the button on the orders listing in the backend, or by activating the automatic feature. And for this to be possible, a DHL shipping method (with its shipping fee automatically calculated by DHL) added by the shipping plugin needs to be selected by the customer during the checkout. So if you have your own "manual shipping methods" which don't rely on the DHL plugin, the DHL plugin won't be able to send the data of the order to DHL nor retrieve the tracking information. You would have to switch to this plugin and disable the manual shipping methods you had created in the past. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvOTA5NTM0LWRobC1zaGlwcGluZy1kb2VzLW5vdC1zaG93LWF0LWNoZWNrLW91dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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