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#  [Shipping Methods](/forum/28-shipping-methods "View Category 'Shipping Methods'")  1554 topics

| Discussions about the different shipping methods for Hikashop |
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| <a id="forumtop"> </a> [  ](#forumbottom) | Subject | Replies / Views | Last Post |
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| [](/forum/28-shipping-methods/877573-envoimoin-cher-napparait-pas) | [Envoimoin cher n'apparait pas !](/forum/28-shipping-methods/877573-envoimoin-cher-napparait-pas "-- HikaShop version -- : last -- Joomla version -- : last -- PHP version -- : last -- Browser(s) name and version -- : mozilla , last -- Error-message(debug-mod must be tuned on) -- : le plugin envoimoin cher n'apprait pas lors de la selection du mode de livraison  Bonjour,  Voila ca fait quelques jours que je cherche sur la toile et sur le forum pour trouvé l'info concercant le faite que le plugin envoimoin cher n'apparait pas lors du choix du mode de livraison je suis une débutante ,et je nage sévère. Je suis tombé sur ce poste mais j'ai un peu de mal avec l'anglais (   www.hikashop.com/support/faq.html#ship  ) Le plugin est bien activé aux 2 endroits : gestion des plugins , et dans hikashop.  Cordialement, et merçi :)")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 4 months ago, by [LUCIEB](/forum/user/35301-lucieb "View LUCIEB's Profile")       [Last Post](/forum/28-shipping-methods/877573-envoimoin-cher-napparait-pas?start=20#216091 "Bonjour,  Les différents plugins de livraisons d'HikaShop sont listés dans notre page de documentation.   www.hikashop.com/support/documentation.html  Cliquez sur la tuile &quot;Shipping methods&quot; pour voir la liste.  Cordialement,") 11 years 1 month ago     by [Jerome](/forum/user/80-jerome "View Jerome's Profile")   - [1](/forum/28-shipping-methods/877573-envoimoin-cher-napparait-pas?start=0 "Page:1") - [2](/forum/28-shipping-methods/877573-envoimoin-cher-napparait-pas?start=20 "Page:2") | Replies:39  Views:1973 | [Last Post](/forum/28-shipping-methods/877573-envoimoin-cher-napparait-pas?start=20#216091 "Bonjour,  Les différents plugins de livraisons d'HikaShop sont listés dans notre page de documentation.   www.hikashop.com/support/documentation.html  Cliquez sur la tuile &quot;Shipping methods&quot; pour voir la liste.  Cordialement,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/879603-dropdown-for-shipping-method-during-checkout) | [Dropdown for Shipping Method during checkout](/forum/28-shipping-methods/879603-dropdown-for-shipping-method-during-checkout "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.40  Is there a setting to change shipping method selection to dropdown like the function for variants?  Or is it possible to archive that?")        Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 1 month ago, by [ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")       [Last Post](/forum/28-shipping-methods/879603-dropdown-for-shipping-method-during-checkout#215995 "Hello, There is actually no option to do that so you'll have to directly customize our code to do what you want which will require some development skills.") 11 years 1 month ago     by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:1  Views:913 | [Last Post](/forum/28-shipping-methods/879603-dropdown-for-shipping-method-during-checkout#215995 "Hello, There is actually no option to do that so you'll have to directly customize our code to do what you want which will require some development skills.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/879497-shipping-method-restriction) | [Shipping Method Restriction](/forum/28-shipping-methods/879497-shipping-method-restriction "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.3  Hi, I have some shipping costs in my ecommerce and I restricted the most part of these to warehouse1 and the others to warehouse2. I also have some products set to warehouse1 and others to warehouse2, but if i try to buy a product set to warehouse2 (see the link) I get the shipping cost of warehouse2.  How can I fix that issue?  Thank you.")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 1 month ago, by [Nello](/forum/user/1361-nello "View Nello's Profile")       [Last Post](/forum/28-shipping-methods/879497-shipping-method-restriction#215886 "Great! I run a mass action as your suggestion and it seems to works fine!  Thank you so much!") 11 years 1 month ago     by [Nello](/forum/user/1361-nello "View Nello's Profile") | Replies:11  Views:901 | [Last Post](/forum/28-shipping-methods/879497-shipping-method-restriction#215886 "Great! I run a mass action as your suggestion and it seems to works fine!  Thank you so much!") by [Nello](/forum/user/1361-nello "View Nello's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/879499-expeditions-restriction-sur-une-categorie) | [Expéditions : restriction sur une catégorie](/forum/28-shipping-methods/879499-expeditions-restriction-sur-une-categorie "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : Firefox 40.0.3 -- Error-message(debug-mod must be tuned on) -- : Aucune  Bonjour,  Est-il possible, et comment, d'exclure une catégorie de produits (ou plusieurs) dans la gestion des modes d'expédition ? La boutique doit pouvoir vendre et expédier la plupart de ses produits à l'export, en plus de la vente locale, mais au moins une catégorie (ou plusieurs produits) ne devra pas pouvoir être envoyée à l'étranger. Je n'ai pas trouvé comment exclure cette catégorie dans le mode d'expédition pour la zone concernée. Pour info, je teste actuellement la version Starter avec en prévision le passage en version Essential.  Merci de votre aide ! Robert")        Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 1 month ago, by [RG-Consultant](/forum/user/8102-rg-consultant "View RG-Consultant's Profile")       [Last Post](/forum/28-shipping-methods/879499-expeditions-restriction-sur-une-categorie#215606 "Merci Nicolas ! Pour le point 1, j'avais en effet pensé au départ que c'était destiné à l'ajout de prix différentiels selon la quantité, mais comme je n'arrivais pas à afficher les modes de livraison dans le panier, je ne savais plus à quoi m'en tenir...  Pour le point 2, c'est en effet une solution à laquelle j'avais pensé sans essayer de la tester. Je le ferai dès que possible. Merci encore !") 11 years 1 month ago     by [RG-Consultant](/forum/user/8102-rg-consultant "View RG-Consultant's Profile") | Replies:6  Views:1133 | [Last Post](/forum/28-shipping-methods/879499-expeditions-restriction-sur-une-categorie#215606 "Merci Nicolas ! Pour le point 1, j'avais en effet pensé au départ que c'était destiné à l'ajout de prix différentiels selon la quantité, mais comme je n'arrivais pas à afficher les modes de livraison dans le panier, je ne savais plus à quoi m'en tenir...  Pour le point 2, c'est en effet une solution à laquelle j'avais pensé sans essayer de la tester. Je le ferai dès que possible. Merci encore !") by [RG-Consultant](/forum/user/8102-rg-consultant "View RG-Consultant's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/879509-custom-shipping-method-without-display-price) | [custom shipping method without display price](/forum/28-shipping-methods/879509-custom-shipping-method-without-display-price "-- HikaShop version -- : 2.x.x -- Joomla version -- : 3  Hi dear I need developing custom shipping method plugin and I need only show shipping name and don't display shipping price when don't add price in site display free I don't display free I need display only shipping method name because We calculated the cost of the next phase of payment. How can display only shipping method name in my custom shipping plugin? thank you.")        Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 1 month ago, by [kaya](/forum/user/25605-kaya "View kaya's Profile")       [Last Post](/forum/28-shipping-methods/879509-custom-shipping-method-without-display-price#215537 "Hi,  If your shipping method does not return a price ; it will be consider as &quot;free&quot;. But you can change the view and not display that &quot;free&quot; text if the price is &quot;0.00&quot; ; you just have to use a view override for &quot;checkout \| shipping&quot;.   www.hikashop.com/support/support/documen...ize-the-display.html  Regards,") 11 years 1 month ago     by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:1  Views:550 | [Last Post](/forum/28-shipping-methods/879509-custom-shipping-method-without-display-price#215537 "Hi,  If your shipping method does not return a price ; it will be consider as &quot;free&quot;. But you can change the view and not display that &quot;free&quot; text if the price is &quot;0.00&quot; ; you just have to use a view override for &quot;checkout \| shipping&quot;.   www.hikashop.com/support/support/documen...ize-the-display.html  Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/868618-mode-de-livraison) | [Mode de livraison](/forum/28-shipping-methods/868618-mode-de-livraison "Bonjour,  Mes produits son rentrés sur ma boutique en ligne mais j'ai un problème avec le mode de livraison  Les livraisons pour la France sont gratuites mais pour les autres pays il y a un supplément. Dans mode de lvraison j'ai fais une liste avec les pays et les prix de livraison mais je voudrais que le prix de la livraison se calcule automatiquement en fonction de l'adresse de livraison. est-ce possible??")        Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 12 years 5 months ago, by [bochaton](/forum/user/13943-bochaton "View bochaton's Profile")       [Last Post](/forum/28-shipping-methods/868618-mode-de-livraison#215528 "Bonjour,  Avez-vous appliqué le patch du 3ième point que je vous ai donné ?  Cordialement,") 11 years 1 month ago     by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5  Views:910 | [Last Post](/forum/28-shipping-methods/868618-mode-de-livraison#215528 "Bonjour,  Avez-vous appliqué le patch du 3ième point que je vous ai donné ?  Cordialement,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/879401-no-shipping-method-found) | [No shipping method found](/forum/28-shipping-methods/879401-no-shipping-method-found "-- HikaShop version -- : HikaShop Essential: 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : FIREFOX 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No shipping method found  Hello,  I use the UPS plugin with a valid Access Key. I go through all the points on the FAQ, all the dimensions are set up and I still have this &quot;no shipping method found&quot; error. I would appreciate any help.  Helene")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 1 month ago, by [hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")       [Last Post](/forum/28-shipping-methods/879401-no-shipping-method-found#215365 "Thank you so much, yes it's working fine now!!! :)") 11 years 1 month ago     by [hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile") | Replies:9  Views:695 | [Last Post](/forum/28-shipping-methods/879401-no-shipping-method-found#215365 "Thank you so much, yes it's working fine now!!! :)") by [hvolpe](/forum/user/36194-hvolpe "View hvolpe's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/879438-multiple-shipping-errors-appearing) | [Multiple shipping errors appearing](/forum/28-shipping-methods/879438-multiple-shipping-errors-appearing "-- url of the page with the problem -- :   www.flyingolive.com/products/extra-virgi...rgin-olive-oils.html  -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.5.11 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : Firefox 40.0.2 -- Error-message(debug-mod must be tuned on) -- : The total of your order is too high for all the possible shipping methods The total of your order is too high for all the possible shipping methods The cart items combined weight is too small for all the possible shipping methods The cart items combined weight is too small for all the possible shipping methods The cart items combined quantity is too small for all the possible shipping methods The cart items combined weight is too small for all the possible shipping methods The cart items combined weight is too small for all the possible shipping methods No shipping method found  This site offers 2 different volume selections of their oil products. I am receiving errors for both the 200ml and 375ml. I'll use the 200ml as an example.  The 200ml shipping option allows for between 1 and 6 200ml bottles in the cart. The minimum weight is .5 and can go up to 6 kg. The 200ml bottles have a weight of 1kg assigned to them.  If I add one 200ml bottle to the cart, the shipping cost of $14.95 is correctly added. If I add 2 bottles of the 200ml bottles, I receive these errors: The total of your order is too high for all the possible shipping methods The total of your order is too high for all the possible shipping methods The cart items combined weight is too small for all the possible shipping methods The cart items combined weight is too small for all the possible shipping methods The cart items combined quantity is too small for all the possible shipping methods The cart items combined weight is too small for all the possible shipping methods The cart items combined weight is too small for all the possible shipping methods No shipping method found  There is also another shipping method for 200ml if more than 6 bottles are purchased. The minimum quantity is 7, and the minimum weight is 7kg. I don't see why this would conflict with the shipping method that it should be selecting.  I've attached screenshots of this configuration.  Users should not have to log in to make a purchase. They are directed to PayPal for their purchase. The zone seems to be set correctly.  Thank you in advance for any help!")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 1 month ago, by [mle2025](/forum/user/25755-mle2025 "View mle2025's Profile")       [Last Post](/forum/28-shipping-methods/879438-multiple-shipping-errors-appearing#215321 "Ah! Such an obvious mistake. The min/max price fixed my issue. Thank you for your help!") 11 years 1 month ago     by [mle2025](/forum/user/25755-mle2025 "View mle2025's Profile") | Replies:2  Views:785 | [Last Post](/forum/28-shipping-methods/879438-multiple-shipping-errors-appearing#215321 "Ah! Such an obvious mistake. The min/max price fixed my issue. Thank you for your help!") by [mle2025](/forum/user/25755-mle2025 "View mle2025's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/879361-ups-plugin-not-showing-shipping-method) | [UPS plugin not showing shipping method](/forum/28-shipping-methods/879361-ups-plugin-not-showing-shipping-method "-- HikaShop version -- : Business Version 2.5.0 -- Joomla version -- : Joomla 3.4.4 -- PHP version -- : 5.4 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : No shipping method found  Hello,  We use Manual shipping method and UPS plugin. The Manual method displays but the UPS does not. I reviewed your forum, FAQs. This is the link to the test product (and the only product) that has all the dimensions set up: The product has variants and these have dimensions set up as well. I'm attaching screenshots:  Main Configuration  Shipping plugin configuration  This is how the product is set up:  Is there anything in the main Configuration that we may be missing? e.g. we have no Warehouse set up.")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 1 month ago, by [teldisco](/forum/user/35732-teldisco "View teldisco's Profile")       [Last Post](/forum/28-shipping-methods/879361-ups-plugin-not-showing-shipping-method#214982 "Hello, In that case can you give me a temporary access to your website so that I can directly test it to understand from where your issue is coming from ? You can send it through our contact form :   www.hikashop.com/support/contact-us.html  Thanks.") 11 years 1 month ago     by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:5  Views:1234 | [Last Post](/forum/28-shipping-methods/879361-ups-plugin-not-showing-shipping-method#214982 "Hello, In that case can you give me a temporary access to your website so that I can directly test it to understand from where your issue is coming from ? You can send it through our contact form :   www.hikashop.com/support/contact-us.html  Thanks.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/879353-free-shipping-not-available) | [Free Shipping Not Available](/forum/28-shipping-methods/879353-free-shipping-not-available "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4  Hi  I have set up a site with a number of shipping options based on weight. All work as expected. However now the client wants to offer Free Shipping which is for Collection only.  The products weights go from 0.1kg - 10kg max. These are actually dummy weights so that the shipping calculates.  For the free shipping I added the price of 0 with postcode pre-fix NR and then minimun postcode of 32 and max postcode of 33. The weight I set as from 0.1 kg with no maximum.  I then tried a adding a product as guest but I do not get the option to select Collection only.  Auto select default shipping and payment methods Auto submit shipping and payment methods selection  are both set to no.  Dave")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 1 month ago, by [davec](/forum/user/7092-davec "View davec's Profile")       [Last Post](/forum/28-shipping-methods/879353-free-shipping-not-available#214929 "Hi, Firstly, can you test it without the post code restriction to see if it's actually coming from it ? Thanks.") 11 years 1 month ago     by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:5  Views:685 | [Last Post](/forum/28-shipping-methods/879353-free-shipping-not-available#214929 "Hi, Firstly, can you test it without the post code restriction to see if it's actually coming from it ? Thanks.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/879346-simple-price-per-product-question) | [Simple Price Per Product Question](/forum/28-shipping-methods/879346-simple-price-per-product-question "-- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.17 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Firefox 40.0.3  This may be a totally noob question but I am totally new to Hikashop. I want to be able to have different shipping prices for different products. If one item is really big, I would like to charge like 12 dollars for it, but another item might only cost 2 dollars to ship. I selected the price per product option in the manual shipping method, and it asks me to put a price per product there. Of course that would not work because the cost needs to be different depending on the item. So I need to enter the shipping price on the product page. I read that there is an option to add shipping price on the product page, but I cannot find it anywhere! I am using the free version of Hikashop. Is this not available in the free version? If it is, can somebody explain where it is to me like you are talking to a four year old? Because I have looked and looked and clicked and clicked! If it's not available in the free version. What version do I need to upgrade to? Does essential have it? If so, can somebody show me where it says that it does? I looked on the essentials description page and it says nothing about having this ability. In fact none of them even mention it. I like Hikashop but your documentation kind of sucks! Sorry I'm just really frustrated.")        Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 1 month ago, by [wirkkalaj](/forum/user/38808-wirkkalaj "View wirkkalaj's Profile")       [Last Post](/forum/28-shipping-methods/879346-simple-price-per-product-question#214654 "Oh wow! I never tried turning it on and then go back into the product page. That was too easy! Clearly I'm half retarded! Thanks for you help. That works.") 11 years 1 month ago     by [wirkkalaj](/forum/user/38808-wirkkalaj "View wirkkalaj's Profile") | Replies:2  Views:867 | [Last Post](/forum/28-shipping-methods/879346-simple-price-per-product-question#214654 "Oh wow! I never tried turning it on and then go back into the product page. That was too easy! Clearly I'm half retarded! Thanks for you help. That works.") by [wirkkalaj](/forum/user/38808-wirkkalaj "View wirkkalaj's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/878583-using-ajax-to-load-states) | [Using AJAX to load states](/forum/28-shipping-methods/878583-using-ajax-to-load-states "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.4.43  Hi Hika Team!  We've had to repurpose the states field (when someone creates or edits their address) to load a list of around 6000 shipping zones for our primary country and to work with our own courier. It is working, but we're wanting to reduce the load on our database and are wanting to know which view to edit so that we can load this list using AJAX and Jquery.  Regards, Bruce Atkinson")        Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 3 months ago, by [GSW00d](/forum/user/13067-gsw00d "View GSW00d's Profile")       [Last Post](/forum/28-shipping-methods/878583-using-ajax-to-load-states#214361 "Sure: - get the current user&#95;id with a call to the function hikashop&#95;loadUser() - do a MySQL on the hikashop&#95;address table where the address&#95;user&#95;id is equal to that user&#95;id") 11 years 1 month ago     by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:10  Views:2190 | [Last Post](/forum/28-shipping-methods/878583-using-ajax-to-load-states#214361 "Sure: - get the current user&#95;id with a call to the function hikashop&#95;loadUser() - do a MySQL on the hikashop&#95;address table where the address&#95;user&#95;id is equal to that user&#95;id") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")      11 years 1 month ago |
| [](/forum/28-shipping-methods/879250-shipping-errors) | [Shipping Errors](/forum/28-shipping-methods/879250-shipping-errors "-- url of the page with the problem -- :   aquariuspools.com  -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.43 -- Browser(s) name and version -- : Firefox 40.0.3 -- Error-message(debug-mod must be tuned on) -- : No error message  I've configured UPS, USPS and Fedex but can not get any to work. I've gone through the Shipping Methods FAQ with no luck. I've verified usernames and passwords. I've configured hikashop several times but have never run into this.  Errors received:  FEDEX Authentication Failed USPS error: 80040B1A Authorization failure. Perhaps username and/or password is incorrect. Failed to obtain shipping quotes. USPS error: 80040B1A Authorization failure. Perhaps username and/or password is incorrect. Failed to obtain shipping quotes. USPS error: 80040B1A Authorization failure. Perhaps username and/or password is incorrect. Failed to obtain shipping quotes. USPS error: 80040B1A Authorization failure. Perhaps username and/or password is incorrect. Failed to obtain shipping quotes. No shipping method found")        Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 2 months ago, by [a2zcs](/forum/user/33209-a2zcs "View a2zcs's Profile")       [Last Post](/forum/28-shipping-methods/879250-shipping-errors#214050 "Hi,  If you think that the username and password you've setup in your shipping methods are correct, then it means that the account is not yet valid/in production mode/allowed for API use (depends on which carrier). The best is to contact the support of your carrier. They'll be able to check that your shipper account is able to be used to get rates automatically with their API.") 11 years 2 months ago     by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1  Views:871 | [Last Post](/forum/28-shipping-methods/879250-shipping-errors#214050 "Hi,  If you think that the username and password you've setup in your shipping methods are correct, then it means that the account is not yet valid/in production mode/allowed for API use (depends on which carrier). The best is to contact the support of your carrier. They'll be able to check that your shipper account is able to be used to get rates automatically with their API.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")      11 years 2 months ago |
| [](/forum/28-shipping-methods/879211-fedex-request-reflects-kg-in-weight-units) | [Fedex Request reflects KG in weight units](/forum/28-shipping-methods/879211-fedex-request-reflects-kg-in-weight-units "-- url of the page with the problem -- :   www.wildblueberryproducts.com  -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.3.28  Weight' =&gt; array ( 'Value' =&gt; '4.8', 'Units' =&gt; 'KG', ), 0 =&gt; array ( 'Dimensions' =&gt; array ( 'Length' =&gt; '422.4', 'Width' =&gt; '422.4', 'Height' =&gt; '625.6', 'Units' =&gt; 'CM', )  This is the information reflected within the weight/Dimensions area of the request that the fedex plugin is sending out.  I do not understand why KG/CM values are send from my shopping cart when all values I can find in our system are set to oz.lb and in/ft. I assume this is why the rates I am charged by fedex upon shipment are different than the rates my website indicates upon order.  Any suggestions? Thank you.  FEDEX plugin 2.5.0")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 2 months ago, by [webxc-mfx](/forum/user/12268-webxc-mfx "View webxc-mfx's Profile")       [Last Post](/forum/28-shipping-methods/879211-fedex-request-reflects-kg-in-weight-units#214008 "My main concern was that our request to FedEx was represented in KG/CM instead of oz/in. I assumed that I had something wrong in our configuration.  The rates are not that far off now, so if this is the way it's suppose to work, I'm all set. Thanks!") 11 years 2 months ago     by [webxc-mfx](/forum/user/12268-webxc-mfx "View webxc-mfx's Profile") | Replies:4  Views:650 | [Last Post](/forum/28-shipping-methods/879211-fedex-request-reflects-kg-in-weight-units#214008 "My main concern was that our request to FedEx was represented in KG/CM instead of oz/in. I assumed that I had something wrong in our configuration.  The rates are not that far off now, so if this is the way it's suppose to work, I'm all set. Thanks!") by [webxc-mfx](/forum/user/12268-webxc-mfx "View webxc-mfx's Profile")      11 years 2 months ago |
| [](/forum/28-shipping-methods/879228-disable-some-shipping-methods-for-certain-users) | [Disable some shipping methods for certain users](/forum/28-shipping-methods/879228-disable-some-shipping-methods-for-certain-users "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1  Hi,  We have some users that receive a discount but have to pay shipping. For others shipping is free when a certain amount is reached. I have created a usergroup for the useres receiving the discount and in the manual shipping plugin that handles the minimum amount order for free shipping I have selected all groups except the one that has discounts. Unfortunately this does not seem to work.... How can I exclude usergroups from a manual shipping plugin?  Thanks, Michel")        Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 2 months ago, by [bmichu](/forum/user/32093-bmichu "View bmichu's Profile")       [Last Post](/forum/28-shipping-methods/879228-disable-some-shipping-methods-for-certain-users#213931 "Hi,  That's the way to do it. Make sure that you have the &quot;Inherit parent group access&quot; setting of the HikaShop configuration turned off. Otherwise, if the user group is a child of another user group which is listed in the access level setting of your shipping method, you'll see that shipping method on your checkout if you're a user from that user group. Also, make sure that the user you're using isn't attached to another user group which has access to that shipping method. As long as at least one user group of the user has access to the shipping method, the user will see the shipping method on the checkout.") 11 years 2 months ago     by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1  Views:903 | [Last Post](/forum/28-shipping-methods/879228-disable-some-shipping-methods-for-certain-users#213931 "Hi,  That's the way to do it. Make sure that you have the &quot;Inherit parent group access&quot; setting of the HikaShop configuration turned off. Otherwise, if the user group is a child of another user group which is listed in the access level setting of your shipping method, you'll see that shipping method on your checkout if you're a user from that user group. Also, make sure that the user you're using isn't attached to another user group which has access to that shipping method. As long as at least one user group of the user has access to the shipping method, the user will see the shipping method on the checkout.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")      11 years 2 months ago |
| [](/forum/28-shipping-methods/879124-fedex-not-showing-up-in-frontend) | [fedex not showing up in frontend](/forum/28-shipping-methods/879124-fedex-not-showing-up-in-frontend "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4 -- PHP version -- : 5.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : no shipping method found fedex shipping method is enabled  no shipping method founf")        Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 2 months ago, by [shravan](/forum/user/31231-shravan "View shravan's Profile")       [Last Post](/forum/28-shipping-methods/879124-fedex-not-showing-up-in-frontend#213796 "Hi,  I am sorry but Nicolas didn't asked for credentials ; he just wanted a screenshot of your settings. And more than that, it is becoming useless to send private messages to the support team ; best is to use the &quot;contact us&quot; form. Specially when someone else from the support team wants to take a look at this ticket and can't find the credentials.  So please, provide the screenshots, as asked by Nicolas. If we need credentials, we will tell you.  Regards,") 11 years 2 months ago     by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:3  Views:772 | [Last Post](/forum/28-shipping-methods/879124-fedex-not-showing-up-in-frontend#213796 "Hi,  I am sorry but Nicolas didn't asked for credentials ; he just wanted a screenshot of your settings. And more than that, it is becoming useless to send private messages to the support team ; best is to use the &quot;contact us&quot; form. Specially when someone else from the support team wants to take a look at this ticket and can't find the credentials.  So please, provide the screenshots, as asked by Nicolas. If we need credentials, we will tell you.  Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile")      11 years 2 months ago |
| [](/forum/28-shipping-methods/879030-message-no-shipping-method-found) | [Message : No shipping method found](/forum/28-shipping-methods/879030-message-no-shipping-method-found "-- url of the page with the problem -- :   dogburtinos.com/  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.3.0 -- PHP version -- : 5.4.44 -- Browser(s) name and version -- : mozilla -- Error-message(debug-mod must be tuned on) -- : Message No shipping method found  Hi I got one issue about Shipping method When I want to buy something from my online shop I am getting alert that :  Message No shipping method found  but I was creating 3 manulas methods in hikashop-&gt;System-&gt;Shipping MEthods I dont tick none 'Restrictions' on these method, also my products dont have none 'weight'  Thanks for help")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 2 months ago, by [tomczyk](/forum/user/38573-tomczyk "View tomczyk's Profile")       [Last Post](/forum/28-shipping-methods/879030-message-no-shipping-method-found#213647 "Hi,  We removed your screenshot because they were some private information available. Even if the files are there, the plugin could be &quot;uninstalled&quot; and not being present in the database. In that case you should use the &quot;discover&quot; feature in Joomla extension manager ; where Joomla can detected plugins files which does not have an entry in the database (and then it can register them).  Regards,") 11 years 2 months ago     by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:11  Views:1057 | [Last Post](/forum/28-shipping-methods/879030-message-no-shipping-method-found#213647 "Hi,  We removed your screenshot because they were some private information available. Even if the files are there, the plugin could be &quot;uninstalled&quot; and not being present in the database. In that case you should use the &quot;discover&quot; feature in Joomla extension manager ; where Joomla can detected plugins files which does not have an entry in the database (and then it can register them).  Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile")      11 years 2 months ago |
| [](/forum/28-shipping-methods/879051-problem-with-free-shipping) | [Problem with free shipping](/forum/28-shipping-methods/879051-problem-with-free-shipping "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.39 -- Browser(s) name and version -- : Firefox  HEllo,  I have a problem with free shipping when reaching a certain amount in the cart. I have setup two shipping methods (with hikasshop manual plugin): 1. costs € 6.95, restriction: maximum € 30,00 2. costs € 0, restriction: minimum € 30,01  Unfortunately the free shipping is not shown when the amount of the cart is more than € 30,00. No matter the amount it is always showing the shippingcosts of € 6,95.  I have tried a lot and search the forum but I can not get the clue of what it going wrong. I hope someone can help me....  regards, Joost")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 2 months ago, by [joostbloom](/forum/user/29932-joostbloom "View joostbloom's Profile")       [Last Post](/forum/28-shipping-methods/879051-problem-with-free-shipping#213632 "Hello, The issue was coming from the minimum / maximum price options of the shipping method configuration page. In fact, a wrong total price was used for these options through the checkout when we also had a percentage coupon on the cart.  I just fixed it on your end, but if someone have a similar issue, you should download the last Hikashop version through our website and install it again.  Thank your for your feedback.") 11 years 2 months ago     by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:13  Views:802 | [Last Post](/forum/28-shipping-methods/879051-problem-with-free-shipping#213632 "Hello, The issue was coming from the minimum / maximum price options of the shipping method configuration page. In fact, a wrong total price was used for these options through the checkout when we also had a percentage coupon on the cart.  I just fixed it on your end, but if someone have a similar issue, you should download the last Hikashop version through our website and install it again.  Thank your for your feedback.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")      11 years 2 months ago |
| [](/forum/28-shipping-methods/875635-canada-post-shipping-no-warehouse-error) | [Canada Post Shipping - No Warehouse Error](/forum/28-shipping-methods/875635-canada-post-shipping-no-warehouse-error "-- url of the page with the problem -- :   greatnessmagnified.com/store  -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- Error-message(debug-mod must be tuned on) -- : An error occurred. The connection to the Canada Post server could not be established: There is no warehouse usable for that location  Hello,  I've upgraded to the recent version 2.4, two months as you anticipated from your last post (  www.hikashop.com/forum/shipping-methods/...-group-packages.html ). Thank you for the new release.  I'm hoping that my previous issue will be resolved but am now also receiving a new error. I've searched the forums and so far have not found a solution to my problem.  Front end checkout, after entering a valid Canadian address (I've tried a couple) I get the following message:  &quot;An error occurred. The connection to the Canada Post server could not be established: There is no warehouse usable for that location&quot;  I have recently tried adding in sales tax but even with sales tax unpublished in the &quot;taxes&quot; section and switched off in both the Canada Post Shipping configuration and Product configuration I still get this error.  I believe I set up the warehouse correctly and didn't have this issue with the previous version. I have tried modifying the warehouse address, adding or eliminating zones, all to no avail.  Below I'll add some screenshots and Mohamed I'll send you credentials again through a PM.  Thanks, Eric")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 8 months ago, by [EMinden](/forum/user/34857-eminden "View EMinden's Profile")       [Last Post](/forum/28-shipping-methods/875635-canada-post-shipping-no-warehouse-error?start=20#213293 "Hi,  The issue is that you configured a warehouse in your products and that you didn't set the &quot;warehouse&quot; setting of the &quot;restrictions&quot; area of your shipping method with that same warehouse. So the system is looking only for shipping methods with the same warehouse as what you set in your products, and since it doesn't find any, you get that error.  You probably don't need any warehouse in your products. Remove the warehouse setting in your products, then delete the warehouse you created via the menu System&gt;Warehouses and then it should work better.") 11 years 2 months ago     by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")   - [1](/forum/28-shipping-methods/875635-canada-post-shipping-no-warehouse-error?start=0 "Page:1") - [2](/forum/28-shipping-methods/875635-canada-post-shipping-no-warehouse-error?start=20 "Page:2") | Replies:22  Views:3098 | [Last Post](/forum/28-shipping-methods/875635-canada-post-shipping-no-warehouse-error?start=20#213293 "Hi,  The issue is that you configured a warehouse in your products and that you didn't set the &quot;warehouse&quot; setting of the &quot;restrictions&quot; area of your shipping method with that same warehouse. So the system is looking only for shipping methods with the same warehouse as what you set in your products, and since it doesn't find any, you get that error.  You probably don't need any warehouse in your products. Remove the warehouse setting in your products, then delete the warehouse you created via the menu System&gt;Warehouses and then it should work better.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")      11 years 2 months ago |
| [](/forum/28-shipping-methods/878947-shipping-costs-not-updating-by-weight) | [Shipping costs not updating by weight](/forum/28-shipping-methods/878947-shipping-costs-not-updating-by-weight "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.18 -- Browser(s) name and version -- : any  Hello,  we've got a big problem on our site related to the shipping methods.  We currently got two shipping methods depending on the weight of the total order:  up to 1.5 kg: 4,40 € 1.5 kg to 30 kg: 7,25 €  So here's the scenario when this weird behavior occurs:  1. Put a product with less than 1.5 kg in the basket. 2. Go to the basket. Everything is fine. You will see that the shipping method for packages with up to 1.5 kg is preselected and correctly added (4,40€) to the total of amount. 3. Now go back to the Sortiment listing and add a product to the basket which will exceed the first limit of 1.5 kg.  So now you're over that 1.5 kg limit and your shipping cost should now be 7,25 €.  4. When you're going to the basket, you will notice that it neither preselected the higher shipping cost checkbox, nor did the shipping price update - it still says 4,40 € which is not correct at all.  Now, we won't keep the selection above the actual basket. So our question is:  What can we do so that the correct shipping method is always preselected and the correct shipping costs depending on the weight is added to the total amount?  Any help is appreciated. I also attached some screen shots of our configuration. Regards")         Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop")     Topic started 11 years 2 months ago, by [Mangoblau](/forum/user/38130-mangoblau "View Mangoblau's Profile")       [Last Post](/forum/28-shipping-methods/878947-shipping-costs-not-updating-by-weight#212715 "Hello,  Whatever I do, It's working fine on my end with the &quot;Auto select default shipping and payment methods&quot; and the &quot;Auto submit shipping and payment methods selection&quot; option set to YES. Note that I'm using the lastest Hikashop version, can you download it through our website, install it and test it again ?  Thanks.") 11 years 2 months ago     by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:5  Views:946 | [Last Post](/forum/28-shipping-methods/878947-shipping-costs-not-updating-by-weight#212715 "Hello,  Whatever I do, It's working fine on my end with the &quot;Auto select default shipping and payment methods&quot; and the &quot;Auto submit shipping and payment methods selection&quot; option set to YES. Note that I'm using the lastest Hikashop version, can you download it through our website, install it and test it again ?  Thanks.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")      11 years 2 months ago |
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