[Skip to main content](#vessel-content) Board Categories Shipping Methods ## # [Shipping Methods](/forum/28-shipping-methods "View Category 'Shipping Methods'") 1554 topics | Discussions about the different shipping methods for Hikashop | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/28-shipping-methods/901388-how-do-i-change-shipping-cost-based-on-a-formula) | [How do I change shipping cost based on a formula?](/forum/28-shipping-methods/901388-how-do-i-change-shipping-cost-based-on-a-formula "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.10 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Edge Our shipping company will charge 7.99 for shipping 1 or 2 boxes, 14.98 for 3 to 4 ... etc. Using the manual plugin, how do I do this? I've noticed a 'Formula' field, but all of the documentation doesn't seem to be up to date with the 4.4.0 release.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 11 months ago, by [evansnp](/forum/user/59837-evansnp "View evansnp's Profile") [Last Post](/forum/28-shipping-methods/901388-how-do-i-change-shipping-cost-based-on-a-formula#334859 "Thanks a million! I'll update my site then :-)") 5 years 3 months ago by [evansnp](/forum/user/59837-evansnp "View evansnp's Profile") | Replies:14 Views:2161 | [Last Post](/forum/28-shipping-methods/901388-how-do-i-change-shipping-cost-based-on-a-formula#334859 "Thanks a million! I'll update my site then :-)") by [evansnp](/forum/user/59837-evansnp "View evansnp's Profile") 5 years 3 months ago | | [](/forum/28-shipping-methods/903019-e-ticket-verkauf-versandkostenfrei) | [E-Ticket Verkauf versandkostenfrei](/forum/28-shipping-methods/903019-e-ticket-verkauf-versandkostenfrei "-- HikaShop version -- : HikaShop Essential: 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Mozilla Firefox 90.0.2 (64-Bit) Hallo, in diesem Shop werden Versandgüter (Bücher, DVD, Wandkalender usw.) sowohl als auch Virtuelle Güter wie eben E-Tickets verkauft. Nun sollte doch bei den virtuellen Gütern keine Versandkosten angezeigt werden. Für die Versandgüter ist generell ein Versandkostenpreis für Deutschland und Schweiz € 7,- angegeben, für Österreich € 4,- Dies wird auch korrekt angezeigt. Im Checkout Modul werden sowohl bei den Versandgütern als auch bei den E-Tickets jedoch beide Liefermethoden zur Auswahl angezeigt, d.h. jeder der ein Buch bestellt, könnte die Versandkosten von E-Tickets um € 0,00 auswählen und würde keine Versandkosten bezahlen. Nun steht im Deutschen E-book zu HikaShop 4.x auf Seite 247 über Downloadprodukte, das man die Produktart Versandgüter und Virtuelle Güter auswählen kann. Ich finde zwar diese Auswahlmöglichkeit und wähle Versandgüter aus und lege ein neues Produkt an, wird es mir wiederum in den virtuellen Gütern angezeigt und nicht in den Versandgütern. Es sind auch alle anderen Versandgüter in der Produktart 'Virtuelle Güter MP3, eBooks... gespeichert) Muß ich hier ein Modul veröffentlichen, oder wie kann ich das umstellen, das nur die E-Tickets als virtuelle Güter und alle anderen als Versandgüter gespeichert werden. Um nicht alle Artikel nochmals löschen zu müssen und neu einzugeben, dieser Unterschied von Virtuellen und Versandgütern muß doch in irgendeinter Tabelle gespeichert und somit einfach geändert werden können, nur wo? Für Hilfe wäre ich dankbar. LG Manfred") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 3 months ago, by [Ziegenpeter](/forum/user/36139-ziegenpeter "View Ziegenpeter's Profile") [Last Post](/forum/28-shipping-methods/903019-e-ticket-verkauf-versandkostenfrei#334755 "Hi, You can yes.") 5 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:759 | [Last Post](/forum/28-shipping-methods/903019-e-ticket-verkauf-versandkostenfrei#334755 "Hi, You can yes.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 3 months ago | | [](/forum/28-shipping-methods/903015-free-shipping-for-a-category) | [Free shipping for a category](/forum/28-shipping-methods/903015-free-shipping-for-a-category "-- HikaShop version -- : HikaShop Essential 4.4.3 [2107241759] -- Joomla version -- : 3.9.28 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox 90.0.2 (64-Bit) I would like to sell e-tickets and have created my own category for this. A free shipping delivery method e-ticket has also been created. Both delivery methods are displayed for selection in the shopping cart and checkout. However, no shipping costs should be calculated for this e-ticket category and should not be displayed in the shopping cart or checkout. How do I have to proceed, what and where do I have to adjust? Best regards") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 3 months ago, by [Ziegenpeter](/forum/user/36139-ziegenpeter "View Ziegenpeter's Profile") [Last Post](/forum/28-shipping-methods/903015-free-shipping-for-a-category#334731 "Hello, There's actually no option to do that so editing the code of the file "Show_block_cart" of the "Checkout" view of your front-end template via "Hikashop->Display->Views" can be a solution, for more information : www.hikashop.com/support/documentation/1...-display.html#layout Kind regards, Mohamed") 5 years 3 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:1 Views:839 | [Last Post](/forum/28-shipping-methods/903015-free-shipping-for-a-category#334731 "Hello, There's actually no option to do that so editing the code of the file "Show_block_cart" of the "Checkout" view of your front-end template via "Hikashop->Display->Views" can be a solution, for more information : www.hikashop.com/support/documentation/1...-display.html#layout Kind regards, Mohamed") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 5 years 3 months ago | | [](/forum/28-shipping-methods/903005-free-shipping-in-a-defined-area) | [Free shipping in a defined area](/forum/28-shipping-methods/903005-free-shipping-in-a-defined-area "-- url of the page with the problem -- : www.lepetitpotager.com -- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7.4.20 -- Browser(s) name and version -- : Firefox Developer 91.0b7 Hello, I would to set up a free shipping for a defined area. Unfortunately, it can't be done with just a postal code range , nor with a number of km from one point (in the mountain, 10km can easily become 80km ;)). I read several quite old posts mentioning it wasn't possible to set up shipping for some postal codes only. Is it still the case? Thanks in advance for your advice. Sandra") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 3 months ago, by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") [Last Post](/forum/28-shipping-methods/903005-free-shipping-in-a-defined-area#334676 "Hi Philip, Thanks for your answer. As I don't have a lot of postcodes, I may choose to create a shipping zone per postal code, to avoid using a third party plugin just for that. Thanks Sandra") 5 years 3 months ago by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") | Replies:2 Views:632 | [Last Post](/forum/28-shipping-methods/903005-free-shipping-in-a-defined-area#334676 "Hi Philip, Thanks for your answer. As I don't have a lot of postcodes, I may choose to create a shipping zone per postal code, to avoid using a third party plugin just for that. Thanks Sandra") by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") 5 years 3 months ago | | [](/forum/28-shipping-methods/902871-shipping-method-is-missing) | [Shipping method is missing](/forum/28-shipping-methods/902871-shipping-method-is-missing "Hello, in HikaShop, I have 2 Shipping Methods included, but if I go to the card, I miss the option to choose one of these Shipping Methods before selling. I only can see the Payment method. regards, Reinhard") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 4 months ago, by [mckater](/forum/user/61700-mckater "View mckater's Profile") [Last Post](/forum/28-shipping-methods/902871-shipping-method-is-missing#334500 "Hi, 1. In your payment methods settings, you have a setting "shipping methods". If you selected some shipping methods there, then the payment method won't appear on the checkout when another shipping method is selected. In your case, you probably want to make sure that no shipping methods are selected in that setting of your payment methods. 2. Note that USPS shipping methods will only appear if the products in the cart have a weight and dimensions, and if the customer already entered his shipping address, that it is a real shipping address, and that USPS actually ships to that address normally with the shipping services selected in the USPS shipping method corresponding setting. So that's a lot of conditions you need to check. Regarding the weight approximation and dimension approximation settings, these allow you to adjust the size and weight of the packages so that it better reflects the reality of your packages. So for example if you have a product that weights 3 kg, the final package with the box itself, the wrapping, etc might weights 3.5 kg. And USPS only cares of the weight of the package itself, not the weight of the product inside. So you might need to enter a weight approximation of 120% for example to compensate for that difference. And for the dimensions, it goes both ways. The dimensions of the package might be bigger than the dimensions of the product. But if you have several products in the cart, the stacking algorithm will stack the products way less smartly than what you can do in real life, and thus the dimensions of the package might be smaller than what is calculated. So these options allows you to adjust a little. But if you leave these settings empty, then HikaShop will just use the weight and dimensions calculated "as is". And for the rest of the settings below, you probably want to leave them as they are by default, unless you have some peculiar needs (like for example if your packages are not rectangular boxes).") 5 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:847 | [Last Post](/forum/28-shipping-methods/902871-shipping-method-is-missing#334500 "Hi, 1. In your payment methods settings, you have a setting "shipping methods". If you selected some shipping methods there, then the payment method won't appear on the checkout when another shipping method is selected. In your case, you probably want to make sure that no shipping methods are selected in that setting of your payment methods. 2. Note that USPS shipping methods will only appear if the products in the cart have a weight and dimensions, and if the customer already entered his shipping address, that it is a real shipping address, and that USPS actually ships to that address normally with the shipping services selected in the USPS shipping method corresponding setting. So that's a lot of conditions you need to check. Regarding the weight approximation and dimension approximation settings, these allow you to adjust the size and weight of the packages so that it better reflects the reality of your packages. So for example if you have a product that weights 3 kg, the final package with the box itself, the wrapping, etc might weights 3.5 kg. And USPS only cares of the weight of the package itself, not the weight of the product inside. So you might need to enter a weight approximation of 120% for example to compensate for that difference. And for the dimensions, it goes both ways. The dimensions of the package might be bigger than the dimensions of the product. But if you have several products in the cart, the stacking algorithm will stack the products way less smartly than what you can do in real life, and thus the dimensions of the package might be smaller than what is calculated. So these options allows you to adjust a little. But if you leave these settings empty, then HikaShop will just use the weight and dimensions calculated "as is". And for the rest of the settings below, you probably want to leave them as they are by default, unless you have some peculiar needs (like for example if your packages are not rectangular boxes).") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 3 months ago | | [](/forum/28-shipping-methods/902955-pays-departement-errone-erreur-mode-de-livraison) | [PAYS/DÉPARTEMENT erroné - Erreur mode de livraison](/forum/28-shipping-methods/902955-pays-departement-errone-erreur-mode-de-livraison "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.27 -- PHP version -- : 7.4.20 Bonjour, Une cliente vient de passer commande pour la Suède. La Suède est en zone de livraison 2 (livraison fixée à 18€). Par je ne sais quel moyen, elle a réussi à passer une commande avec, dans l'adresse de livraison: Pays: Suède Département: BRUXELLES !!! Dès lors, elle a bénéficié de la livraison gratuite pour la Belgique... Nous avons réussi à reproduire l'erreur en forçant une vitesse de connexion lente. Ce n'est pas normal que le client puisse passer à l'étape suivante de la commande si le département n'a pas été chargé correctement lorsque l'on change de pays ! Merci pour votre retour. Voici le printscreen de son récapitulatif de commande.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 4 months ago, by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") [Last Post](/forum/28-shipping-methods/902955-pays-departement-errone-erreur-mode-de-livraison#334410 "C'est top! Merci pour l'efficacité et le retour rapide ;) Belle soirée!") 5 years 4 months ago by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") | Replies:2 Views:674 | [Last Post](/forum/28-shipping-methods/902955-pays-departement-errone-erreur-mode-de-livraison#334410 "C'est top! Merci pour l'efficacité et le retour rapide ;) Belle soirée!") by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") 5 years 4 months ago | | [](/forum/28-shipping-methods/902930-livraison-autre-entrepots-produits-dematerialises) | [Livraison autre entrepôts - Produits dématérialisés](/forum/28-shipping-methods/902930-livraison-autre-entrepots-produits-dematerialises "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.27 -- PHP version -- : 7.4.20 Bonjour, Nous avons remarqué un comportement particulier pour les produits dématérialisés (à télécharger) que nous proposons sur notre site. Lorsqu'un client crée une commande qui mélange produits physiques (entrepôt "matériel") et produits à télécharger (entrepôt "produits dématérialisés"), une livraison est bien proposée pour le produit physique et le produit à télécharger affiche "pas de livraison nécessaire". Le client, lorsqu'il appuie sur "suivant" pour avancer dans sa commande, reste en boucle sur la page "livraison" sans message d'erreur ou autre. Les produits à télécharger étaient dans l'entrepôt "produits dématérialisés" et avaient un poids de 0g. L'option "forcer la livraison même si le poids n'est pas mentionné" est sur "non". En attendant, nous avons trouvé une rustine; nous avons mis tous les produits, y compris ceux à télécharger dans l'entrepôt "matériel" et cela semble résoudre notre problème. Dans notre cas, travailler avec un seul entrepôt ne nous dérange pas mais nous avons pensé à vos autres clients pour qui cela pourrait représenter un souci... Belle journée à vous!") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 4 months ago, by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") [Last Post](/forum/28-shipping-methods/902930-livraison-autre-entrepots-produits-dematerialises#334294 "Bonjour, Nous vous remercions pour votre retour ! Nous allons essayer de reproduire cela de notre coté pour fixer le problème. En vous souhaitant une excellente journée, Bien cordialement, Mohamed.") 5 years 4 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:1 Views:581 | [Last Post](/forum/28-shipping-methods/902930-livraison-autre-entrepots-produits-dematerialises#334294 "Bonjour, Nous vous remercions pour votre retour ! Nous allons essayer de reproduire cela de notre coté pour fixer le problème. En vous souhaitant une excellente journée, Bien cordialement, Mohamed.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 5 years 4 months ago | | [](/forum/28-shipping-methods/902925-any-way-to-add-cities-to-zones) | [Any way to add cities to zones?](/forum/28-shipping-methods/902925-any-way-to-add-cities-to-zones "Hi, Some of the vendors that will be on my site might only sell in one or two cities. Is there any way to limit the zones they offer their products to by city? Thanks!") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 4 months ago, by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") [Last Post](/forum/28-shipping-methods/902925-any-way-to-add-cities-to-zones#334283 "Hi, They'll probably have to enter every postal code yes. Note that you have this plugin, which might help simplifying the process: www.brainforge.co.uk/shop/downloads/product/5-manual With it, you can have only one shipping method of that shipping plugin and have a different list of post codes for each vendor configuring that shipping method. The geocoding plugin allows for an easier setup since you just have to enter an address and a min/max radius to configure the area available for the shipping. But yes, it requires using the Google API. Note that using the Google API for this should be free unless you have thousands of customers every month.") 5 years 4 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:705 | [Last Post](/forum/28-shipping-methods/902925-any-way-to-add-cities-to-zones#334283 "Hi, They'll probably have to enter every postal code yes. Note that you have this plugin, which might help simplifying the process: www.brainforge.co.uk/shop/downloads/product/5-manual With it, you can have only one shipping method of that shipping plugin and have a different list of post codes for each vendor configuring that shipping method. The geocoding plugin allows for an easier setup since you just have to enter an address and a min/max radius to configure the area available for the shipping. But yes, it requires using the Google API. Note that using the Google API for this should be free unless you have thousands of customers every month.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 4 months ago | | [](/forum/28-shipping-methods/902879-fechas-de-envio-especificas) | [fechas de envió especificas](/forum/28-shipping-methods/902879-fechas-de-envio-especificas "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.4 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Es posible que se le pueda agregar fechas para que el cliente pueda escoger la entrega de su orden Hola me gustaría saber si es posible hacer que los clientes puedan escoger la fecha que les gustaría recibir su orden ----- Hello, I would like to know if it is possible for customers to choose the date they would like to receive their order.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 4 months ago, by [jor1292ct](/forum/user/60791-jor1292ct "View jor1292ct's Profile") [Last Post](/forum/28-shipping-methods/902879-fechas-de-envio-especificas#334005 "Hello, Your best solution will be to use the Custom field (learn more ), and reach it : - From Main HikaShop Configuration, go to Display dropdown => Custom field In details, you will have to define the Table of your Custom field in order to choose where you want display, your custom field : Table : . Item => Directly in the product page (frontend) . Order => While the Checkout process I recommend you the "Advance date picker" as Type for your custom field, as result, you will have the date information (define by the customer) in the order backend. Hope this will meet your expectations. Regards") 5 years 4 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:1 Views:640 | [Last Post](/forum/28-shipping-methods/902879-fechas-de-envio-especificas#334005 "Hello, Your best solution will be to use the Custom field (learn more ), and reach it : - From Main HikaShop Configuration, go to Display dropdown => Custom field In details, you will have to define the Table of your Custom field in order to choose where you want display, your custom field : Table : . Item => Directly in the product page (frontend) . Order => While the Checkout process I recommend you the "Advance date picker" as Type for your custom field, as result, you will have the date information (define by the customer) in the order backend. Hope this will meet your expectations. Regards") by [Philip](/forum/user/34318-philip "View Philip's Profile") 5 years 4 months ago | | [](/forum/28-shipping-methods/902816-change-name-of-shipping-plugins) | [Change name of shipping plugins](/forum/28-shipping-methods/902816-change-name-of-shipping-plugins "Hi, Shipping plugins are showing up as HikaShop Fedex shipping plugin and so on on the frontend. I know I have to do a language override, but I can't find any reference to what they need to be. Can you please advise how to do this? Thanks!") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 4 months ago, by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") [Last Post](/forum/28-shipping-methods/902816-change-name-of-shipping-plugins#333740 "Already figured it out. Thanks. Now just need to get Stripe Connect working.") 5 years 4 months ago by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") | Replies:4 Views:665 | [Last Post](/forum/28-shipping-methods/902816-change-name-of-shipping-plugins#333740 "Already figured it out. Thanks. Now just need to get Stripe Connect working.") by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") 5 years 4 months ago | | [](/forum/28-shipping-methods/899888-sendle-shipping-method-not-working) | [Sendle Shipping Method not working](/forum/28-shipping-methods/899888-sendle-shipping-method-not-working "Hi I cannot find what the issue is with Sendle shipping method not showing on the front-end in checkout. All I get is the message "Shipping Method Not Found" When I turn on errors I get. Warning: count(): Parameter must be an array or an object that implements Countable in .../plugins/hikashopshipping/plg_softwarehtecsendle/plg_softwarehtecsendle.php on line 291 Warning: Invalid argument supplied for foreach() in .../plugins/hikashopshipping/plg_softwarehtecsendle/plg_softwarehtecsendle.php on line 117 I copied from a previous website where it works - there is no change to the products on the site. I have no restrictions set. If I switch on the Australia Post plugin then I see that shipping method - so not sure why Sendle does not work. Am I missing something") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 6 years 5 months ago, by [Huski](/forum/user/3364-huski "View Huski's Profile") [Last Post](/forum/28-shipping-methods/899888-sendle-shipping-method-not-working#333342 "If I switch to another shipping plugin the checkout completes ok but wont go to the final checkout page with Sendle enabled. It selects the shipping amount OK. It just returns to the same page and no...") 5 years 5 months ago by [rodfarrell](/forum/user/5859-rodfarrell "View rodfarrell's Profile") | Replies:12 Views:1494 | [Last Post](/forum/28-shipping-methods/899888-sendle-shipping-method-not-working#333342 "If I switch to another shipping plugin the checkout completes ok but wont go to the final checkout page with Sendle enabled. It selects the shipping amount OK. It just returns to the same page and no...") by [rodfarrell](/forum/user/5859-rodfarrell "View rodfarrell's Profile") 5 years 5 months ago | | [](/forum/28-shipping-methods/902553-no-shipping-method-found) | [No shipping method found](/forum/28-shipping-methods/902553-no-shipping-method-found "-- url of the page with the problem -- : www.apalachee-minerals.com -- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.3.28 -- Error-message(debug-mod must be tuned on) -- : No Shipping Method Found When customers check out, they now get the message "No shipping method found". We are using the USPS shipping plugin, and it had been working fine until a week ago. I'm not sure what has changed to create the error.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 6 months ago, by [cpctw](/forum/user/36693-cpctw "View cpctw's Profile") [Last Post](/forum/28-shipping-methods/902553-no-shipping-method-found#333321 "This fixed it! I also took an extra step of separating the shipping to another view. I genuinely appreciate all of the assistance you have given.") 5 years 5 months ago by [cpctw](/forum/user/36693-cpctw "View cpctw's Profile") | Replies:8 Views:949 | [Last Post](/forum/28-shipping-methods/902553-no-shipping-method-found#333321 "This fixed it! I also took an extra step of separating the shipping to another view. I genuinely appreciate all of the assistance you have given.") by [cpctw](/forum/user/36693-cpctw "View cpctw's Profile") 5 years 5 months ago | | [](/forum/28-shipping-methods/902701-plugin-myparcel-selection-du-transporteur) | [Plugin MyParcel - Sélection du transporteur](/forum/28-shipping-methods/902701-plugin-myparcel-selection-du-transporteur "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 -- PHP version -- : 7.4.19 Bonjour, Dans la configuration de votre plugin MyParcel, il n'est possible de choisir qu'un seul transporteur (BPost, DPD, PostNL). Cependant, MyParcel nous propose, dans nos paramètres de compte, de pouvoir choisir un transporteur en fonction du pays de destination. Nous avons à nouveau procédé à un test hors EU (La Réunion) mais le choix de transporteur que nous avons fait dans votre plugin écrase celui que nous avons fait dans MyParcel. Pour l'exemple: colis de 3kg hors EU vers la Réunion. Tarif BPost: 105,31 € Tarif PostNL: 34,15 € Vous comprendrez aisément que nous faisons le choix de travailler avec PostNl pour ce type d'envoi! Dans nos paramètres MyParcel, nous choisissons donc PostNl pour La Réunion. Nous créons la commande test et générons l'étiquette mais c'est une étiquette BPost qui nous est proposée et non une étiquette PostNL. Quelle solution nous proposez-vous en sachant que ce cas s'applique bien évidemment à tous nos envois, qu'ils soient en EU ou hors EU. Merci d'avance.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 5 months ago, by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") [Last Post](/forum/28-shipping-methods/902701-plugin-myparcel-selection-du-transporteur#333289 "Bonsoir Nicolas, Merci pour votre réponse complète. Je me suis penchée davantage sur le sujet et j'ai trouvé une solution. Pour chacune des commandes réalisées pour lesquelles je souhaite un autre transporteur que celui choisi initialement, je clique sur l'icone "Export to MyParcel" puis je me rends sur la plateforme MyParcel et j'y trouve les drafts des étiquettes. J'ai le choix de les modifier à ma guise et de switcher de transporteur pour choisir le moins cher. A ce moment-là seulement, je crée l'étiquette. C'est une solution qui me convient actuellement car les colis vers l'étranger ne sont pas quotidiens mais il est vrai qu'il serait plus sympa de pouvoir tout gérer depuis Hikashop sans devoir se rendre sur la plateforme MyParcel entre les coups. Encore merci pour votre aide. Belle semaine!") 5 years 5 months ago by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") | Replies:2 Views:744 | [Last Post](/forum/28-shipping-methods/902701-plugin-myparcel-selection-du-transporteur#333289 "Bonsoir Nicolas, Merci pour votre réponse complète. Je me suis penchée davantage sur le sujet et j'ai trouvé une solution. Pour chacune des commandes réalisées pour lesquelles je souhaite un autre transporteur que celui choisi initialement, je clique sur l'icone "Export to MyParcel" puis je me rends sur la plateforme MyParcel et j'y trouve les drafts des étiquettes. J'ai le choix de les modifier à ma guise et de switcher de transporteur pour choisir le moins cher. A ce moment-là seulement, je crée l'étiquette. C'est une solution qui me convient actuellement car les colis vers l'étranger ne sont pas quotidiens mais il est vrai qu'il serait plus sympa de pouvoir tout gérer depuis Hikashop sans devoir se rendre sur la plateforme MyParcel entre les coups. Encore merci pour votre aide. Belle semaine!") by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") 5 years 5 months ago | | [](/forum/28-shipping-methods/902721-mondial-relay-ne-pas-afficher-le-selecteur-pour-certains-pays) | [Mondial Relay - Ne pas afficher le sélecteur pour certains pays](/forum/28-shipping-methods/902721-mondial-relay-ne-pas-afficher-le-selecteur-pour-certains-pays "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 -- PHP version -- : 7.4.15 Bonjour, Je souhaite proposer aux clients de certains pays (France, Belgique et Luxembourg), la livraison à domicile ET en point relais Mondial Relay. Pour d'autres pays (Italie, Allemagne, Royaume Uni...), seulement la livraison à domicile. Cependant, une fois le plugin Mondial Relay activé, il apparait pour tous les pays. Comment faire pour que la sélection du relais n'apparaisse que pour certains pays ? Merci par avance pour votre réponse Sophie") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 5 months ago, by [Marion](/forum/user/29053-marion "View Marion's Profile") [Last Post](/forum/28-shipping-methods/902721-mondial-relay-ne-pas-afficher-le-selecteur-pour-certains-pays#333201 "Oups... Je viens de voir qu'il y a des restrictions dans le champ personnalisé que j'ai créeé Merci de ne pas vous embeter à me répondre") 5 years 5 months ago by [Marion](/forum/user/29053-marion "View Marion's Profile") | Replies:1 Views:598 | [Last Post](/forum/28-shipping-methods/902721-mondial-relay-ne-pas-afficher-le-selecteur-pour-certains-pays#333201 "Oups... Je viens de voir qu'il y a des restrictions dans le champ personnalisé que j'ai créeé Merci de ne pas vous embeter à me répondre") by [Marion](/forum/user/29053-marion "View Marion's Profile") 5 years 5 months ago | | [](/forum/28-shipping-methods/902700-plugin-myparcel-erreur-commande-hors-eu-customs-declaration) | [Plugin MyParcel - Erreur - Commande hors EU - Customs declaration](/forum/28-shipping-methods/902700-plugin-myparcel-erreur-commande-hors-eu-customs-declaration "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 -- PHP version -- : 7.4.19 -- Error-message(debug-mod must be tuned on) -- : Erreur Error in MyParcel API request: data.shipments[0].customs_declaration.items[0].description - data.shipments[0].customs_declaration.items[0].description should be 30 characters or less - Shipment validation error Url: api.myparcel.nl/shipments Request: {"data":{"shipments":[{"recipient":{"cc":"RE","person":"re re","postal_code":"97441","city":"SAINTE LOT BAGATELLE 1 7","street_additional_info":""},"options":{"package_type":1,"label_description":"Order C-2021-00376","only_recipient":0,"signature":0,"return":0,"delivery_type":2},"carrier":2,"reference_identifier":"Order C-2021-00376","general_settings":{"save_recipient_address":1,"disable_auto_detect_pickup":0},"physical_properties":{"weight":50},"customs_declaration":{"contents":1,"weight":50,"items":[{"description":"Applicateurs rouge \u00e0 l\u00e8vres jetables","amount":1,"weight":35,"classification":"1","country":"BE","item_value":{"amount":495,"currency":"EUR"}},{"description":"MEHRON - Vaporisateur 100 ml","amount":2,"weight":44,"classification":"1","country":"BE","item_value":{"amount":590,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 336 - Paint Splatters","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":550,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 567 - Unicorn Baby","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":595,"currency":"EUR"}},{"description":"DIVA STENCILS - Pochoir - 648 - Forehead Henna...","amount":1,"weight":5,"classification":"1","country":"BE","item_value":{"amount":695,"currency":"EUR"}}],"invoice":""}}]}} Bonjour, Nous avons récemment installé le plugin MyParcel et avons tenté un test pour un colis hors EU (La Réunion). Nous recevons le message d'erreur en annexe. Il apparait que nos noms de produits sont trop longs mais nous n'avons pas prévu de les changer ;) Que proposez-vous comme solution? Merci d'avance et belle journée. Stéphanie") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 5 months ago, by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") [Last Post](/forum/28-shipping-methods/902700-plugin-myparcel-erreur-commande-hors-eu-customs-declaration#333168 "C'est modifié merci beaucopu") 5 years 5 months ago by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") | Replies:2 Views:643 | [Last Post](/forum/28-shipping-methods/902700-plugin-myparcel-erreur-commande-hors-eu-customs-declaration#333168 "C'est modifié merci beaucopu") by [info@lerenardquitrace.be](/forum/user/59029-info-lerenardquitrace-be "View info@lerenardquitrace.be's Profile") 5 years 5 months ago | | [](/forum/28-shipping-methods/902675-mondial-relay-enregistrement-des-colis-sur-la-passerelle) | [Mondial Relay : enregistrement des colis sur la passerelle](/forum/28-shipping-methods/902675-mondial-relay-enregistrement-des-colis-sur-la-passerelle "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3.27 Bonjour, C'est la première fois que nous installons Mondial Relay sur un site et nous découvrons la solution via le plugin disponible sur la market Place. J'ai également fouillé tout le forum pour voir si la question avait été posée car il me semble étonnant que nous soyons les seuls ou les premiers à avoir cette question. N'ayant pas trouvé de réponse, je la pose ici. Le plugin Mondial Relay permet à l'acheteur de choisir son point relai via l'API et suivant son adresse. Ok pour ça. Nous voyons que l'id du point relai est dans les tables de la base de données, toujours ok. Par contre nous ne voyons aucune solution pour faire le lien avec la plateforme Mondial Relay ou si vous préférez comment enregistrer les colis et obtenir les étiquettes à mettre sur les colis avant que le camion de collecte ne passe. Si vous pouviez nous dire comment font les autres boutiques utilisant ce transporteur cela nous ferait gagner un temps fou car là nous sommes bloqués. D'autant que la même question se pose pour le plugin Colissimo et le lien avec la plateforme. Merci d'avance pour vos réponses, Bonne journée") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 5 months ago, by [erix](/forum/user/4328-erix "View erix's Profile") [Last Post](/forum/28-shipping-methods/902675-mondial-relay-enregistrement-des-colis-sur-la-passerelle#333068 "Bonjour et merci pour la réponse, finalement nous avons développé notre propre solution pour Mondial Relay et Colissimo Bonne fin de journée") 5 years 5 months ago by [erix](/forum/user/4328-erix "View erix's Profile") | Replies:2 Views:615 | [Last Post](/forum/28-shipping-methods/902675-mondial-relay-enregistrement-des-colis-sur-la-passerelle#333068 "Bonjour et merci pour la réponse, finalement nous avons développé notre propre solution pour Mondial Relay et Colissimo Bonne fin de journée") by [erix](/forum/user/4328-erix "View erix's Profile") 5 years 5 months ago | | [](/forum/28-shipping-methods/902638-usps-first-class-international-issue) | [USPS First Class International Issue](/forum/28-shipping-methods/902638-usps-first-class-international-issue "-- url of the page with the problem -- : www.ariesgamesandminis.com -- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.26 Just had a customer contact me showing that a cart total of roughly 4 ounces was not showing USPS First Class International...until he added a specific product, then it would come up. I've tested this myself, and confirmed that the weight SHOULD provide for FIrst Class International, but does not come up until I have added some other product. What could be the issue here? I cannot find anything that is brand or product specific, but it is definitely causing a problem, probably making me lose international customers to my competition because of it. Could someone please take a peek? I'll send login credentials via the contact us form.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 5 months ago, by [Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile") [Last Post](/forum/28-shipping-methods/902638-usps-first-class-international-issue#333064 "Hello Mohamed, Got your email as well. Will do...thank you very much sir! I'll reply back when I hear from them.") 5 years 5 months ago by [Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile") | Replies:5 Views:664 | [Last Post](/forum/28-shipping-methods/902638-usps-first-class-international-issue#333064 "Hello Mohamed, Got your email as well. Will do...thank you very much sir! I'll reply back when I hear from them.") by [Dragon41673](/forum/user/9651-dragon41673 "View Dragon41673's Profile") 5 years 5 months ago | | [](/forum/28-shipping-methods/902530-manually-enter-tracking-number) | [Manually enter "tracking" number?](/forum/28-shipping-methods/902530-manually-enter-tracking-number "Hi there, I am trying to work out a way to make sure that when a buyer collects an item, and the seller marks it as "shipped" there is some kind of "tracking number." Is there any way to require the seller to enter a tracking number or similar when they mark something as collected? Or any other method of ensuring that when they collect the item, it is genuinely collected? Thanks!") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 6 months ago, by [DogPeople](/forum/user/57755-dogpeople "View DogPeople's Profile") [Last Post](/forum/28-shipping-methods/902530-manually-enter-tracking-number#332460 "Hello, Regarding the addition of a tracking number while changing the order status, the complete feature require modification in the HikaShop core in order to support the "partial shipping". CF : www.hikashop.com/forum/20-market-feature...n-vendors-order.html Partial shipping mean that, within one order, you can ship products in different packages which can have their own tracking number ; you don't have a limitation of one unique tracking number for the entire order. It also mean that you can ship some products and later other. And it allows HikaMarket to use the feature for the vendors, which could do the same and the "partial shipping" will affect the customer order without a potential "conflict" between vendors. Regards,") 5 years 6 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:3 Views:716 | [Last Post](/forum/28-shipping-methods/902530-manually-enter-tracking-number#332460 "Hello, Regarding the addition of a tracking number while changing the order status, the complete feature require modification in the HikaShop core in order to support the "partial shipping". CF : www.hikashop.com/forum/20-market-feature...n-vendors-order.html Partial shipping mean that, within one order, you can ship products in different packages which can have their own tracking number ; you don't have a limitation of one unique tracking number for the entire order. It also mean that you can ship some products and later other. And it allows HikaMarket to use the feature for the vendors, which could do the same and the "partial shipping" will affect the customer order without a potential "conflict" between vendors. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 5 years 6 months ago | | [](/forum/28-shipping-methods/902500-mise-a-jour-automatique-des-points-relais-hikashop-mondial-relay-shipping) | [Mise à jour automatique des points relais (Hikashop Mondial Relay Shipping)](/forum/28-shipping-methods/902500-mise-a-jour-automatique-des-points-relais-hikashop-mondial-relay-shipping "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.4 -- Browser(s) name and version -- : all Bonjour, J'ai un problème avec le plugin payant Mondial Relay Shipping qui est le suivant: lors de la modification de l'adresse de livraison (choix d'une autre adresse dans la liste), il n'y a pas actualisation automatique de la liste des points relais ; celle ci ne s'obtient qu'en rafraichissant manuellement la page. Comment dois je m'y prendre pour déclencher l'actualisation des points relais lors d'un changement d'adresse de livraison? Merci d'avance pour vos suggestions. Cdlt") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 6 months ago, by [smartoweb](/forum/user/60693-smartoweb "View smartoweb's Profile") [Last Post](/forum/28-shipping-methods/902500-mise-a-jour-automatique-des-points-relais-hikashop-mondial-relay-shipping#332369 "Bonjour Jérôme, Je viens d'installer la dernière version du plugin et la réactualisation se fait correctement. Merci de votre aide, cordialement.") 5 years 6 months ago by [smartoweb](/forum/user/60693-smartoweb "View smartoweb's Profile") | Replies:4 Views:754 | [Last Post](/forum/28-shipping-methods/902500-mise-a-jour-automatique-des-points-relais-hikashop-mondial-relay-shipping#332369 "Bonjour Jérôme, Je viens d'installer la dernière version du plugin et la réactualisation se fait correctement. Merci de votre aide, cordialement.") by [smartoweb](/forum/user/60693-smartoweb "View smartoweb's Profile") 5 years 6 months ago | | [](/forum/28-shipping-methods/902437-losing-payment-type-when-selecting-some-aust-post-methods) | [Losing payment type when selecting some Aust Post methods](/forum/28-shipping-methods/902437-losing-payment-type-when-selecting-some-aust-post-methods "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3.23 -- Browser(s) name and version -- : Chrome Version 88.0.4324.146 -- Error-message(debug-mod must be tuned on) -- : No payment methods found When I leave the default Aust Post shipping method I can see the payment method (bank transfer). However if I choose another Aust. post shipping method I lose the payment method and get an error message No payment methods found". This is most curious. I do have some text in the restrictions section of my payment within Hika Shop. See attachment. I do not remember added that text but must have at some time. Perhaps unrelated is that I cannot see all the possible shipping options. That might of course be due to the information from Australia Post.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 6 months ago, by [timknell](/forum/user/37862-timknell "View timknell's Profile") [Last Post](/forum/28-shipping-methods/902437-losing-payment-type-when-selecting-some-aust-post-methods#332245 "Hello, Your issue is coming from the fact that you have restricted your payment method for the "Petals & Patches shipping methods - Parce Post (your own packaging)" shipping method. If you want your payment method to be used regardless of the shipping methods selected during the checkout workflow, you should unset that option through your payment configuration page. Kind regards, Mohamed.") 5 years 6 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:3 Views:956 | [Last Post](/forum/28-shipping-methods/902437-losing-payment-type-when-selecting-some-aust-post-methods#332245 "Hello, Your issue is coming from the fact that you have restricted your payment method for the "Petals & Patches shipping methods - Parce Post (your own packaging)" shipping method. If you want your payment method to be used regardless of the shipping methods selected during the checkout workflow, you should unset that option through your payment configuration page. Kind regards, Mohamed.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 5 years 6 months ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.048 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)