[Skip to main content](#vessel-content) Board Categories Shipping Methods ## # [Shipping Methods](/forum/28-shipping-methods "View Category 'Shipping Methods'") 1554 topics | Discussions about the different shipping methods for Hikashop | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/28-shipping-methods/896621-tracking-number-setup-for-orders) | [Tracking Number Setup for Orders](/forum/28-shipping-methods/896621-tracking-number-setup-for-orders "-- url of the page with the problem -- : seekwithinyou.com/store -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.91 -- PHP version -- : 7.1.25 -- Browser(s) name and version -- : Chrome - Latest I saw this recent post on how to setup tracking numbers by creating a custom field, www.hikashop.com/forum/shipping-methods/...tracking-number.html However, I do not have the option to select order in the table dropdown. I only have Address, User, Product, Category and Contact. Is this because I have Hikashop Essential?") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 7 years 10 months ago, by [jackpotwinner](/forum/user/4305-jackpotwinner "View jackpotwinner's Profile") [Last Post](/forum/28-shipping-methods/896621-tracking-number-setup-for-orders#302354 "Hi, Indeed. Custom fields of the table "order", "entry" and "item" are only available with the Business edition.") 7 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:1868 | [Last Post](/forum/28-shipping-methods/896621-tracking-number-setup-for-orders#302354 "Hi, Indeed. Custom fields of the table "order", "entry" and "item" are only available with the Business edition.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 10 months ago | | [](/forum/28-shipping-methods/896530-colissimo-again-s) | [Colissimo again :s](/forum/28-shipping-methods/896530-colissimo-again-s "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.1 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome Hi, when a customer perfom a choice in the adress list and we click to submit it it seems the system doesn't keep the information : snap.ashampoo.com/zcCNK5e9eEARz1Z9t3ZBw8...sq7GmXiDw14aQMeExDRf Test account : login : testyvan pass : 123456 Is Admin Tools can cause such issue ? Regards Olivier") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 7 years 10 months ago, by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") [Last Post](/forum/28-shipping-methods/896530-colissimo-again-s#302246 "Thanks, it works !") 7 years 10 months ago by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") | Replies:10 Views:1670 | [Last Post](/forum/28-shipping-methods/896530-colissimo-again-s#302246 "Thanks, it works !") by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") 7 years 10 months ago | | [](/forum/28-shipping-methods/896512-cant-replicate-customers-shipping-price) | [Cant replicate customers shipping price](/forum/28-shipping-methods/896512-cant-replicate-customers-shipping-price "-- url of the page with the problem -- : superiorsignal.com/smoke-products/smoke-...oke-candle-30-second -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.1 -- PHP version -- : 7 Hello, My orders have been coming in with shipping prices that are too low however when I log into the site and recreate the order, the shipping price shows correct. I cannot seem to "recreate" the shipping price that my customers are getting. This happens with all products with shipping locations all over. Why would I see a different shipping price than my customers? I am using Paypal Pro and UPS Shipping Plugin Thanks Matt") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 7 years 10 months ago, by [mrooke](/forum/user/18053-mrooke "View mrooke's Profile") [Last Post](/forum/28-shipping-methods/896512-cant-replicate-customers-shipping-price#301875 "Hello Matt, The only possibilities are that : - You have added different products in your cart or with a different quantity - You have entered a different shipping address After having check these points, if you're still not able to reproduce your clients issue, can you clear your browser's cache and test it again ? Thank you.") 7 years 10 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:1 Views:1053 | [Last Post](/forum/28-shipping-methods/896512-cant-replicate-customers-shipping-price#301875 "Hello Matt, The only possibilities are that : - You have added different products in your cart or with a different quantity - You have entered a different shipping address After having check these points, if you're still not able to reproduce your clients issue, can you clear your browser's cache and test it again ? Thank you.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 7 years 10 months ago | | [](/forum/28-shipping-methods/896193-error-message-when-i-specify-the-correct-country-colissimo) | [Error message when i specify the correct country: Colissimo](/forum/28-shipping-methods/896193-error-message-when-i-specify-the-correct-country-colissimo "-- HikaShop version -- : 4 -- Joomla version -- : 3.9 -- PHP version -- : 7.2 -- Error-message(debug-mod must be tuned on) -- : No shipping method available. Hello, so i just bought this Colissimo plugin and having some problem to configure it, here is the configuration made : snap.ashampoo.com/LksV74vTYZVRjS4oXYbVU5...MEYF813TXp1mnVT35bVo But on front we have the following problem, when we choose a french delivery adress it says no shipping method available : snap.ashampoo.com/5Zt4rV2kRRTldCY68bNZfp...ZrnyS3tXLv9ZcdLhP3jx Any idea ? Regards, Olivier") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 6 days ago, by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") [Last Post](/forum/28-shipping-methods/896193-error-message-when-i-specify-the-correct-country-colissimo#301841 "Hi, okay, i've put a weight on all article via mass action and defined a fixed price for the box. It works now. Thanks !") 7 years 10 months ago by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") | Replies:9 Views:1406 | [Last Post](/forum/28-shipping-methods/896193-error-message-when-i-specify-the-correct-country-colissimo#301841 "Hi, okay, i've put a weight on all article via mass action and defined a fixed price for the box. It works now. Thanks !") by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") 7 years 10 months ago | | [](/forum/28-shipping-methods/895742-pb-with-envoimoinscher-plugin-installation) | [Pb with envoimoinscher plugin installation](/forum/28-shipping-methods/895742-pb-with-envoimoinscher-plugin-installation "-- HikaShop version -- : 3.5.1 business -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.9 Hi I am trying to install the envoimoinscher/boxtal plugin but when I save it I get these error messages and I can't get the categories. The login, password and API key are corrects. Warning: DOMDocument::loadXML(): Opening and ending tag mismatch: hr line 5 and body in Entity, line: 6 in C:\wamp64\www\fifibrindecuir\plugins\hikashopshipping\envoimoinscher\lib\webservice.php on line 258 Warning: DOMDocument::loadXML(): Opening and ending tag mismatch: body line 3 and html in Entity, line: 7 in C:\wamp64\www\fifibrindecuir\plugins\hikashopshipping\envoimoinscher\lib\webservice.php on line 258 Warning: DOMDocument::loadXML(): Premature end of data in tag html line 1 in Entity, line: 8 in C:\wamp64\www\fifibrindecuir\plugins\hikashopshipping\envoimoinscher\lib\webservice.php on line 258 Warning: DOMDocument::loadXML(): Opening and ending tag mismatch: hr line 5 and body in Entity, line: 6 in C:\wamp64\www\fifibrindecuir\plugins\hikashopshipping\envoimoinscher\lib\webservice.php on line 258 Warning: DOMDocument::loadXML(): Opening and ending tag mismatch: body line 3 and html in Entity, line: 7 in C:\wamp64\www\fifibrindecuir\plugins\hikashopshipping\envoimoinscher\lib\webservice.php on line 258 Warning: DOMDocument::loadXML(): Premature end of data in tag html line 1 in Entity, line: 8 in C:\wamp64\www\fifibrindecuir\plugins\hikashopshipping\envoimoinscher\lib\webservice.php on line 258 Can you help, please") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 1 month ago, by [sophie11](/forum/user/50284-sophie11 "View sophie11's Profile") [Last Post](/forum/28-shipping-methods/895742-pb-with-envoimoinscher-plugin-installation#301190 "Hello, Our Mondial Relay shipping plugin is now available in the marketplace : www.hikashop.com/marketplace/product/147...elay-by-obsidev.html Regards,") 7 years 11 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:4 Views:1605 | [Last Post](/forum/28-shipping-methods/895742-pb-with-envoimoinscher-plugin-installation#301190 "Hello, Our Mondial Relay shipping plugin is now available in the marketplace : www.hikashop.com/marketplace/product/147...elay-by-obsidev.html Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 7 years 11 months ago | | [](/forum/28-shipping-methods/896326-vat-on-shipping-at-the-highest-rate-of-the-items-on-the-order) | [VAT on shipping at the highest rate of the items on the order](/forum/28-shipping-methods/896326-vat-on-shipping-at-the-highest-rate-of-the-items-on-the-order "-- HikaShop version -- : HikaShop Business: 4.0.1 In the UK the VAT on shipping is at the highest rate of the items on the order. I.e. if there is 2 items both at 0%, shipping is 0%, however if there is one at 0% and 1 at 20% the VAT on the shipping is 20%. How do I achieve that in Hikashop?") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 7 years 11 months ago, by [counlesi](/forum/user/28472-counlesi "View counlesi's Profile") [Last Post](/forum/28-shipping-methods/896326-vat-on-shipping-at-the-highest-rate-of-the-items-on-the-order#300999 "Hi, We actually didn't know about that so that's why it's not possible. However, it will be easy to add on our end as it's only a small change in the calculation of the shipping taxes and the modification of the "automatic taxes" setting. I've added it to the todo list for the next version of HikaShop.") 7 years 11 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:1602 | [Last Post](/forum/28-shipping-methods/896326-vat-on-shipping-at-the-highest-rate-of-the-items-on-the-order#300999 "Hi, We actually didn't know about that so that's why it's not possible. However, it will be easy to add on our end as it's only a small change in the calculation of the shipping taxes and the modification of the "automatic taxes" setting. I've added it to the todo list for the next version of HikaShop.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 11 months ago | | [](/forum/28-shipping-methods/896323-custom-fields-editing-order-status-email-tracking-number) | [Custom fields, editing order status email, tracking number](/forum/28-shipping-methods/896323-custom-fields-editing-order-status-email-tracking-number "-- HikaShop version -- : 4.0 -- Joomla version -- : 3.9 -- PHP version -- : 7.1.0 Hi, I have been trying to figure this out for days and I just don't get it. I have read the documentation and tried to create custom fields but I just can't figure out how to do this. I want to add the following text to the 'order status shipped' email: To track your order, please visit www.ups.com/WebTracking/track and enter the tracking number below: 123456778889999 I would then manually enter the order's tracking number on each email before I sent it. But I can't figure out if this is a custom field. And if it is, which category does it belong in and how do I put it on only the shipping email. Or if this is an email template change. And if it is, how/where to change it. Or if I make this change in the {ORDER_BEGIN_MESSAGE} and if so, where do I make that change and have it only on the shipping email... I am trying to use Hikashop with a drop shipping/print-on-demand company. They will supply the tracking number. I just have to figure out how to send it to my customers. Something tells me it shouldn't be this difficult -- I must be missing something basic. Any help would be greatly appreciated! Joanne") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 7 years 11 months ago, by [joanne721](/forum/user/14224-joanne721 "View joanne721's Profile") [Last Post](/forum/28-shipping-methods/896323-custom-fields-editing-order-status-email-tracking-number#300988 "Hello! I think I figured it out. I made an override in the language file and it seems to work. Thanks again for all your help. Joanne") 7 years 11 months ago by [joanne721](/forum/user/14224-joanne721 "View joanne721's Profile") | Replies:3 Views:2497 | [Last Post](/forum/28-shipping-methods/896323-custom-fields-editing-order-status-email-tracking-number#300988 "Hello! I think I figured it out. I made an override in the language file and it seems to work. Thanks again for all your help. Joanne") by [joanne721](/forum/user/14224-joanne721 "View joanne721's Profile") 7 years 11 months ago | | [](/forum/28-shipping-methods/895477-ups-shipping-stopped-working-after-adding-free-shipping) | [UPS shipping stopped working after adding free shipping](/forum/28-shipping-methods/895477-ups-shipping-stopped-working-after-adding-free-shipping "-- url of the page with the problem -- : www.bjdiscount.com/ -- HikaShop version -- : 3.5.1 [1807241124] -- Joomla version -- : 3.8.11 -- PHP version -- : 7.1.18 -- Browser(s) name and version -- : Chome, Latest -- Error-message(debug-mod must be tuned on) -- : no shipping i created a new warehouse, added some products to that warehouse for free shipping. those products are working, but now the UPS shipping has stopped working. It was working but now on other products it does not show any shipping. it doesn't show any options, just Next. please advise.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 3 months ago, by [jasonhoblin](/forum/user/163-jasonhoblin "View jasonhoblin's Profile") [Last Post](/forum/28-shipping-methods/895477-ups-shipping-stopped-working-after-adding-free-shipping#300723 "Hello, Your issue is coming from Weight/Dimensions Units used through your product configuration page as you can see through the attached screenshot, this product was probably imported using an invalid CSV file or SQL request to your database may have caused this. Weight/Dimensions Units used are not defined through "Weight / Dimensions symbols" option via "Hikashop->System->Configuration->Advanced" which is causing that issue as Hikashop doesn't "recognize" these units. The solution will just be to replace "Pounds" by "lb" and "Inches" by "in" through your product configuration page, and test it again after having cleared your cache. Kind regards, Mohamed Thelji") 7 years 11 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:17 Views:3584 | [Last Post](/forum/28-shipping-methods/895477-ups-shipping-stopped-working-after-adding-free-shipping#300723 "Hello, Your issue is coming from Weight/Dimensions Units used through your product configuration page as you can see through the attached screenshot, this product was probably imported using an invalid CSV file or SQL request to your database may have caused this. Weight/Dimensions Units used are not defined through "Weight / Dimensions symbols" option via "Hikashop->System->Configuration->Advanced" which is causing that issue as Hikashop doesn't "recognize" these units. The solution will just be to replace "Pounds" by "lb" and "Inches" by "in" through your product configuration page, and test it again after having cleared your cache. Kind regards, Mohamed Thelji") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 7 years 11 months ago | | [](/forum/28-shipping-methods/878991-shipping-price-per-product-multiplying-by-quantity) | [Shipping price per product multiplying by quantity](/forum/28-shipping-methods/878991-shipping-price-per-product-multiplying-by-quantity "-- url of the page with the problem -- : localhost -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.12 -- Browser(s) name and version -- : Firefox 40.0.3 Hi, in my "Hikashop manual shipping plugin" I have enabled "Use the prices per products". In my product I have set shipping price = 25, on my frontend if I add this product to cart (qty = 1), then shipping price is ok (=25), but if I add second one (qty = 2), then my shipping price is 50, that's not true because I'm not sending each product separately, I want to have shipping price = 25 (no matter if quantity = 1 or 2 or 10). Which settings do I have to modify, so the shipping price will not be multiplying by quantity? What's more, if I add product which have shipping price = 25 and other product which have shipping price = 50, then I have shipping price total = 75. I would like to have shipping price = max product shipping price in my cart, so in my example shipping price total should be 50. Is it possible or also not? Best regards, Chris") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 11 years 2 months ago, by [Gnsbud](/forum/user/37991-gnsbud "View Gnsbud's Profile") [Last Post](/forum/28-shipping-methods/878991-shipping-price-per-product-multiplying-by-quantity#300575 "Hi, It's still the same change I think. However, that code is in the file administrator/components/com_hikashop/helpers/shippingplugin.php since HikaShop 3.5.0 So that's probably why you didn't find it if you looked for it in /administrator/components/com_hikashop/helpers/helper.php where it was before.") 7 years 11 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:12 Views:2097 | [Last Post](/forum/28-shipping-methods/878991-shipping-price-per-product-multiplying-by-quantity#300575 "Hi, It's still the same change I think. However, that code is in the file administrator/components/com_hikashop/helpers/shippingplugin.php since HikaShop 3.5.0 So that's probably why you didn't find it if you looked for it in /administrator/components/com_hikashop/helpers/helper.php where it was before.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 11 months ago | | [](/forum/28-shipping-methods/896203-canada-post-default-plugin-not-showing-for-client-during-checkout) | [Canada Post default plugin not showing for client during checkout](/forum/28-shipping-methods/896203-canada-post-default-plugin-not-showing-for-client-during-checkout "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 7.2.11 -- Browser(s) name and version -- : Version 70.0.3538.77 (Official Build) (64-bit) -- Error-message(debug-mod must be tuned on) -- : Canada Post built in plugin not showing. HI, I read all your forums recommendations for setting for the default Canada Post shipping plugin. Regardless of whether I just set default options in the plugin and enable it, the plugin simply does not show as an option at all. The UPS plugin works fine and does show but I really need my Canadian clients to be able to select Canada Post. Here's one product on the site that has all the parametres set for weight, dimensions, pricing etc that when checked out will only show UPS and my manual shipping plugin to ship to the store, but no Canada Post option. test.mjskitchenandbath.ca/shop1/product/...ory_pathway-167.html Below are the settings I placed in the Canada Post plugin.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 5 days ago, by [sportsaction2000](/forum/user/42079-sportsaction2000 "View sportsaction2000's Profile") [Last Post](/forum/28-shipping-methods/896203-canada-post-default-plugin-not-showing-for-client-during-checkout#300479 "Will do in the next couple of days!") 8 years 1 day ago by [sportsaction2000](/forum/user/42079-sportsaction2000 "View sportsaction2000's Profile") | Replies:2 Views:1279 | [Last Post](/forum/28-shipping-methods/896203-canada-post-default-plugin-not-showing-for-client-during-checkout#300479 "Will do in the next couple of days!") by [sportsaction2000](/forum/user/42079-sportsaction2000 "View sportsaction2000's Profile") 8 years 1 day ago | | [](/forum/28-shipping-methods/896205-post-nl) | [Post.nl](/forum/28-shipping-methods/896205-post-nl "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0. -- PHP version -- : 7.2 Is it possible to integrate Post.nl .Shipping. I have an api key already. Can somebody provide me with a plug in? thank you") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 4 days ago, by [anvers](/forum/user/55378-anvers "View anvers's Profile") [Last Post](/forum/28-shipping-methods/896205-post-nl#300411 "Thank you I look into it kind regards An") 8 years 2 days ago by [anvers](/forum/user/55378-anvers "View anvers's Profile") | Replies:2 Views:1807 | [Last Post](/forum/28-shipping-methods/896205-post-nl#300411 "Thank you I look into it kind regards An") by [anvers](/forum/user/55378-anvers "View anvers's Profile") 8 years 2 days ago | | [](/forum/28-shipping-methods/896171-free-shipping-over-lb20) | [Free Shipping over £20](/forum/28-shipping-methods/896171-free-shipping-over-lb20 "-- HikaShop version -- : 4 -- Joomla version -- : 3.2 -- PHP version -- : 7.1 -- Error-message(debug-mod must be tuned on) -- : none HI, Can you tell me how to add free shipping for orders over a set price? e.g. £20 or point me to a tutorial? thanks") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 1 week ago, by [phiddius](/forum/user/41209-phiddius "View phiddius's Profile") [Last Post](/forum/28-shipping-methods/896171-free-shipping-over-lb20#300322 "Hello, If your shipping method isn't displayed, checking each points of the "Shipping methods" section of our FAQ will probably do the job : www.hikashop.com/support/faq#ship Kind regards, Mohamed Thelji.") 8 years 5 days ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:6 Views:1557 | [Last Post](/forum/28-shipping-methods/896171-free-shipping-over-lb20#300322 "Hello, If your shipping method isn't displayed, checking each points of the "Shipping methods" section of our FAQ will probably do the job : www.hikashop.com/support/faq#ship Kind regards, Mohamed Thelji.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 8 years 5 days ago | | [](/forum/28-shipping-methods/896154-error-when-using-bpost-plugin) | [Error when using BPost plugin](/forum/28-shipping-methods/896154-error-when-using-bpost-plugin "-- HikaShop version -- : 4 -- Joomla version -- : 3.9 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : hikashop problem A plugin cancelled the update of the order creation without displaying any error message. There is a problem with the plugin BPost, it shows an error message : snap.ashampoo.com/JFryaJSJKPOWnnfq7gBGBG...52P2BrcdyTCMebkOqcDg It doesn't happens when we use any other shipping methods Regards, Olivier") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 1 week ago, by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") [Last Post](/forum/28-shipping-methods/896154-error-when-using-bpost-plugin#300287 "Hi, Ah yes, if you don't specify the credentials then the BPost plugin cannot contact BPost. It sure won't help. Also, note that the BPost plugin was developed for the old checkout of HikaShop and wasn't modified to support the new checkout. So you would have to turn on the "checkout legacy" setting of the HikaShop configuration and it should help with the popup display problem.") 8 years 6 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:1367 | [Last Post](/forum/28-shipping-methods/896154-error-when-using-bpost-plugin#300287 "Hi, Ah yes, if you don't specify the credentials then the BPost plugin cannot contact BPost. It sure won't help. Also, note that the BPost plugin was developed for the old checkout of HikaShop and wasn't modified to support the new checkout. So you would have to turn on the "checkout legacy" setting of the HikaShop configuration and it should help with the popup display problem.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 6 days ago | | [](/forum/28-shipping-methods/894299-colissimo-simplicite) | [Colissimo Simplicité](/forum/28-shipping-methods/894299-colissimo-simplicite "Bonjour, J'ai un client qui souhaite utiliser le web service Colissimo simplicité avec points de vente, existe-t-il un plugin pour cela ou une solution d'intégration à Hikashop. Envoimoinscher peut-il le faire? Merci pour vos réponses et avis. Thierry") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 7 months ago, by [apweb](/forum/user/9537-apweb "View apweb's Profile") [Last Post](/forum/28-shipping-methods/894299-colissimo-simplicite#300228 "Bonjour, Un plugin de livraison pour la solution Colissmo de la poste est désormais disponible. (Il nécessite d'avoir un compte et des accès pour leurs "web services") www.hikashop.com/marketplace/product/149...simo-by-obsidev.html Cordialement,") 8 years 1 week ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:8 Views:2043 | [Last Post](/forum/28-shipping-methods/894299-colissimo-simplicite#300228 "Bonjour, Un plugin de livraison pour la solution Colissmo de la poste est désormais disponible. (Il nécessite d'avoir un compte et des accès pour leurs "web services") www.hikashop.com/marketplace/product/149...simo-by-obsidev.html Cordialement,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 8 years 1 week ago | | [](/forum/28-shipping-methods/895506-question-about-boxtal) | [Question about Boxtal](/forum/28-shipping-methods/895506-question-about-boxtal "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 5.6.37 Hi, i'm aware about the "no support" except technical question for EnvoiMoinsCher plugin. My question is simple, i search about SoColissimo support and i know this plugin support it, but in the plugin i can't see SoColissimo : Perhaps the name is different in this plugin ? Thanks for your help. Olivier") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 3 months ago, by [ButterflyPixel](/forum/user/31098-butterflypixel "View ButterflyPixel's Profile") [Last Post](/forum/28-shipping-methods/895506-question-about-boxtal#300226 "Hello, Thank you very much for the credentials ; it helped us to finish the creation of the plugin. www.hikashop.com/marketplace/product/149...simo-by-obsidev.html Regards,") 8 years 1 week ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:1701 | [Last Post](/forum/28-shipping-methods/895506-question-about-boxtal#300226 "Hello, Thank you very much for the credentials ; it helped us to finish the creation of the plugin. www.hikashop.com/marketplace/product/149...simo-by-obsidev.html Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 8 years 1 week ago | | [](/forum/28-shipping-methods/896124-email-modification) | [Email modification](/forum/28-shipping-methods/896124-email-modification "-- url of the page with the problem -- : www.langhoirs.be -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 5.6 Dear all When I customer has bought a ticket for an event and he has paid, then he gets an email with information that the ticket will be ready at the entry. How can I change this text which is put in this confirmation email? I don't want to change it every time. I want that when the email is shipped it automatically send the email with the right text. Can anyone tell me how to change this? Many thx") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 2 weeks ago, by [web-itc](/forum/user/54290-web-itc "View web-itc's Profile") [Last Post](/forum/28-shipping-methods/896124-email-modification#299930 "Hi, HikaShop sends several emails. 1 When the order is created, the "order creation notification" email is sent. 2 When the order is confirmed automatically by the payment plugin after the payment the "order status notification" email is sent. 3 If you change the status of the order to "shipped", you can choose to send an "order status notification" email. So I understand that you want to have the "order status notification" email to be different between point 2 and 3, is that right ? In that case, when you edit the "order status notification" email via the menu System>Emails (Business edition only), you have a "per status override" button for each section of the email which allows you to customize the email differently for each order status: monosnap.com/file/1Nsvlr7MpnKOAWB1vjszvEgEQKPiIE") 8 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:1202 | [Last Post](/forum/28-shipping-methods/896124-email-modification#299930 "Hi, HikaShop sends several emails. 1 When the order is created, the "order creation notification" email is sent. 2 When the order is confirmed automatically by the payment plugin after the payment the "order status notification" email is sent. 3 If you change the status of the order to "shipped", you can choose to send an "order status notification" email. So I understand that you want to have the "order status notification" email to be different between point 2 and 3, is that right ? In that case, when you edit the "order status notification" email via the menu System>Emails (Business edition only), you have a "per status override" button for each section of the email which allows you to customize the email differently for each order status: monosnap.com/file/1Nsvlr7MpnKOAWB1vjszvEgEQKPiIE") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 2 weeks ago | | [](/forum/28-shipping-methods/896114-boxtal-again) | [BOXTAL again](/forum/28-shipping-methods/896114-boxtal-again "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.0 -- PHP version -- : 7.2.11 Hello, I write about Boxtal... I have problem with the credentials. I think. In fact when I save i can't have the "catégorie des produits" item and get the message "Impossible de récupérer la liste des catégories auprès de Envoimoinscher. Veuillez vérifier les informations de connexion que vous avez entré." I look at all written about boxtal. I think that I'm not the only one with that problem. A solution ? thanks") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 2 weeks ago, by [Roger66fr](/forum/user/57627-roger66fr "View Roger66fr's Profile") [Last Post](/forum/28-shipping-methods/896114-boxtal-again#299901 "Hello, Yes, unfortunately, we know that. That's why we do not provide support on that plugin anymore. It is not our mission to do that and your issue is just with your credentials and the type of account (in production or in sandbox). If the plugin can retrieve the categories, then your account is OK. That's all we can tell you because we are not Boxtal and that's not our accounts. We can provide you help regarding HikaShop but our "boxtal" plugin is working good, as long as the account is activate in Boxtal. Regards,") 8 years 2 weeks ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:3 Views:1401 | [Last Post](/forum/28-shipping-methods/896114-boxtal-again#299901 "Hello, Yes, unfortunately, we know that. That's why we do not provide support on that plugin anymore. It is not our mission to do that and your issue is just with your credentials and the type of account (in production or in sandbox). If the plugin can retrieve the categories, then your account is OK. That's all we can tell you because we are not Boxtal and that's not our accounts. We can provide you help regarding HikaShop but our "boxtal" plugin is working good, as long as the account is activate in Boxtal. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 8 years 2 weeks ago | | [](/forum/28-shipping-methods/896082-how-to-implement-shipping-cost-on-request) | [How to implement shipping cost on request](/forum/28-shipping-methods/896082-how-to-implement-shipping-cost-on-request "-- url of the page with the problem -- : ijscomanvenlo.nl/webwinkel My standard shipping method is shipping as a parcel by the national post. This is now implemented. Specific products are to big for that. For these products I want the customer to request the shipping cost and shipping method by email. Once we agree on method an cost, I would like him to finish the checkout process with this agreed shipping cost. How can I do this? Kind regards, Hubert") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 2 weeks ago, by [hmd](/forum/user/56870-hmd "View hmd's Profile") [Last Post](/forum/28-shipping-methods/896082-how-to-implement-shipping-cost-on-request#299877 "Hi, Yes, it will be included.") 8 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:7 Views:1458 | [Last Post](/forum/28-shipping-methods/896082-how-to-implement-shipping-cost-on-request#299877 "Hi, Yes, it will be included.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 2 weeks ago | | [](/forum/28-shipping-methods/896002-hikashop-4-cant-restric-shipping-method) | [Hikashop 4 can't restric shipping method](/forum/28-shipping-methods/896002-hikashop-4-cant-restric-shipping-method "-- HikaShop version -- : 4 -- Joomla version -- : 3.8.13 Hi I've updated to version 4 and when I create a shipping method the restriction can only be applied to one country and it doesn't show the shipping zones I had created so I can't choose any of them. It shows an empty file "Livraison" it shouldn't be empty as I've got 4 shipping zones working perfecly. It was working fine with previous version of hikashop Please, can you help thank you") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 3 weeks ago, by [sophie11](/forum/user/50284-sophie11 "View sophie11's Profile") [Last Post](/forum/28-shipping-methods/896002-hikashop-4-cant-restric-shipping-method#299738 "Hi, This error is about the generation of a thumbnail for a product iamge which requires too much memory because your memory limit on your hosting is too low. The best would be to ask your hosting to increase the memory_limit in your php.ini You currently have it set to 32M which is quite low nowadays, especially for images processing. I would recommend setting it to 64M or even 128M which is the default in recent versions of PHP.") 8 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:1113 | [Last Post](/forum/28-shipping-methods/896002-hikashop-4-cant-restric-shipping-method#299738 "Hi, This error is about the generation of a thumbnail for a product iamge which requires too much memory because your memory limit on your hosting is too low. The best would be to ask your hosting to increase the memory_limit in your php.ini You currently have it set to 32M which is quite low nowadays, especially for images processing. I would recommend setting it to 64M or even 128M which is the default in recent versions of PHP.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 2 weeks ago | | [](/forum/28-shipping-methods/895938-allow-negative-shippingcosts) | [Allow negative Shippingcosts](/forum/28-shipping-methods/895938-allow-negative-shippingcosts "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Firefox Hi, we use the Manual Shipping plugin and need to use negative (minus) Costs per articleitem. So we can have the Prices including the costs and when the customers are picking up the Order directly in our house there should be a "Minus-Shipping" of 0,80 Euros. But when we put negavite amount in the plugin the Shipping Mehtod is not shown. We tried wit DOT and Comma for the amount. Thanks for help. Stefan") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 8 years 1 month ago, by [stefanfrei](/forum/user/53877-stefanfrei "View stefanfrei's Profile") [Last Post](/forum/28-shipping-methods/895938-allow-negative-shippingcosts#299633 "Hello Stefan, Yes I was talking about that feature, shipping methods with negative prices through the "Shipping prices" section of the product configuration page will be considered as blocked for that product. Kind regards, Mohamed Thelji.") 8 years 2 weeks ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:8 Views:1246 | [Last Post](/forum/28-shipping-methods/895938-allow-negative-shippingcosts#299633 "Hello Stefan, Yes I was talking about that feature, shipping methods with negative prices through the "Shipping prices" section of the product configuration page will be considered as blocked for that product. Kind regards, Mohamed Thelji.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 8 years 2 weeks ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.047 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)