[Skip to main content](#vessel-content) # FirstData not correctly updating hikashop ## - **[intown](/forum/user/26697-intown "View intown's Profile")** - [![intown's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/cat.png)](/forum/user/26697-intown "View intown's Profile") Topic Author - [ Offline](/forum/user/26697-intown) Less More - Posts: 70 - Thank you received: 4 - - - 13 years 1 month ago - 13 years 1 month ago [\#121798](#121798) by [intown](/forum/user/26697-intown "View intown's Profile") *[FirstData not correctly updating hikashop](/forum/29-payment-methods/861662-firstdata-not-correctly-updating-hikashop#121798 "-- url of the page with the problem -- : www.charitymobi.org/index.php?option=com...yout=show&Itemid=183 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 I am getting closer. Using the Authorize.net plugin to connect to First Data (FD) This is my response relay URL entered at FD Here is what is happening: A successful card process updates the order as cancelled A declined card does not update the order at all and the order remains as created From the User point of view a declined card sends them to the receipt page that is defined in the FD control panel. So they have no way of knowing their transaction has been declined. Any ideas why this might be happening? Thanks! -- Steven")* was created by *[intown](/forum/user/26697-intown "View intown's Profile")* -- url of the page with the problem -- : [ www.charitymobi.org/index.php?option=com...yout=show&Itemid=183](https://www.charitymobi.org/index.php?option=com_hikashop&view=product&layout=show&Itemid=183) -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 I am getting closer. Using the Authorize.net plugin to connect to First Data (FD) This is my response relay URL entered at FD Code: https://www.charitymobi.org/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=authorize&tmpl=component&lang=en&Itemid=183 Here is what is happening: A successful card process updates the order as cancelled A declined card does not update the order at all and the order remains as created From the User point of view a declined card sends them to the receipt page that is defined in the FD control panel. So they have no way of knowing their transaction has been declined. Any ideas why this might be happening? Thanks! -- Steven Last edit: 13 years 1 month ago by [intown](/forum/user/26697-intown "View intown's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NjItZmlyc3RkYXRhLW5vdC1jb3JyZWN0bHktdXBkYXRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#121816](#121816) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[FirstData not correctly updating hikashop](/forum/29-payment-methods/861662-firstdata-not-correctly-updating-hikashop#121816 "-- url of the page with the problem -- : www.charitymobi.org/index.php?option=com...yout=show&Itemid=183 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 I am getting closer. Using the Authorize.net plugin to connect to First Data (FD) This is my response relay URL entered at FD Here is what is happening: A successful card process updates the order as cancelled A declined card does not update the order at all and the order remains as created From the User point of view a declined card sends them to the receipt page that is defined in the FD control panel. So they have no way of knowing their transaction has been declined. Any ideas why this might be happening? Thanks! -- Steven")* Hi, The Authorize.net plugin send an email to the administrator for each error. If the order is canceled you should have receive an email with the explanation. Otherwise, we can't even know. Unfortunately we are not soothsayers. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [intown](/forum/user/26697-intown "View intown's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NjItZmlyc3RkYXRhLW5vdC1jb3JyZWN0bHktdXBkYXRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[intown](/forum/user/26697-intown "View intown's Profile")** - [![intown's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/cat.png)](/forum/user/26697-intown "View intown's Profile") Topic Author - [ Offline](/forum/user/26697-intown) Less More - Posts: 70 - Thank you received: 4 - - - 13 years 1 month ago [\#121818](#121818) by [intown](/forum/user/26697-intown "View intown's Profile") Replied by *[intown](/forum/user/26697-intown "View intown's Profile")* on topic *[FirstData not correctly updating hikashop](/forum/29-payment-methods/861662-firstdata-not-correctly-updating-hikashop#121818 "-- url of the page with the problem -- : www.charitymobi.org/index.php?option=com...yout=show&Itemid=183 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 I am getting closer. Using the Authorize.net plugin to connect to First Data (FD) This is my response relay URL entered at FD Here is what is happening: A successful card process updates the order as cancelled A declined card does not update the order at all and the order remains as created From the User point of view a declined card sends them to the receipt page that is defined in the FD control panel. So they have no way of knowing their transaction has been declined. Any ideas why this might be happening? Thanks! -- Steven")* sure here is the heading of the email I get it is pretty vague: > A problem occurred while connecting to the Relay Response URL for Payment Page ID WSP-XXXXXXXXXXX. > > [ www.DOMAIN.com/index.php?option=com\_hika...ng=en&Itemid=183](https://www.DOMAIN.com/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=authorize&tmpl=component&lang=en&Itemid=183) > > The receipt for the transaction for which the Relay Response was being sent is: I can provide the rest of the info by email if you like. I have spent about the last 5 hours on this and can not seem to solve it. Any help is really appreciated. Thanks! -- Steven Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NjItZmlyc3RkYXRhLW5vdC1jb3JyZWN0bHktdXBkYXRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#121825](#121825) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[FirstData not correctly updating hikashop](/forum/29-payment-methods/861662-firstdata-not-correctly-updating-hikashop#121825 "-- url of the page with the problem -- : www.charitymobi.org/index.php?option=com...yout=show&Itemid=183 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 I am getting closer. Using the Authorize.net plugin to connect to First Data (FD) This is my response relay URL entered at FD Here is what is happening: A successful card process updates the order as cancelled A declined card does not update the order at all and the order remains as created From the User point of view a declined card sends them to the receipt page that is defined in the FD control panel. So they have no way of knowing their transaction has been declined. Any ideas why this might be happening? Thanks! -- Steven")* [ www.hikashop.com/forum/payment-methods/8...onse-url.html#121787](http://www.hikashop.com/forum/payment-methods/861574-authorize-net-sim-relay-response-url.html#121787) It is possible to make just one single thread for one single problem ? --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NjItZmlyc3RkYXRhLW5vdC1jb3JyZWN0bHktdXBkYXRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[intown](/forum/user/26697-intown "View intown's Profile")** - [![intown's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/cat.png)](/forum/user/26697-intown "View intown's Profile") Topic Author - [ Offline](/forum/user/26697-intown) Less More - Posts: 70 - Thank you received: 4 - - - 13 years 1 month ago - 13 years 1 month ago [\#121830](#121830) by [intown](/forum/user/26697-intown "View intown's Profile") Replied by *[intown](/forum/user/26697-intown "View intown's Profile")* on topic *[FirstData not correctly updating hikashop](/forum/29-payment-methods/861662-firstdata-not-correctly-updating-hikashop#121830 "-- url of the page with the problem -- : www.charitymobi.org/index.php?option=com...yout=show&Itemid=183 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 I am getting closer. Using the Authorize.net plugin to connect to First Data (FD) This is my response relay URL entered at FD Here is what is happening: A successful card process updates the order as cancelled A declined card does not update the order at all and the order remains as created From the User point of view a declined card sends them to the receipt page that is defined in the FD control panel. So they have no way of knowing their transaction has been declined. Any ideas why this might be happening? Thanks! -- Steven")* you are correct, sorry about that. I will make the replies on the other thread. -- Steven Last edit: 13 years 1 month ago by [intown](/forum/user/26697-intown "View intown's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NjItZmlyc3RkYXRhLW5vdC1jb3JyZWN0bHktdXBkYXRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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