[Skip to main content](#vessel-content) # Checkout / payment Problem ## - **[marcschurr](/forum/user/27611-marcschurr "View marcschurr's Profile")** - [![marcschurr's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27611-marcschurr "View marcschurr's Profile") Topic Author - [ Offline](/forum/user/27611-marcschurr) Less More - Posts: 4 - Thank you received: 1 - - 13 years 1 month ago - 13 years 1 month ago [\#121839](#121839) by [marcschurr](/forum/user/27611-marcschurr "View marcschurr's Profile") *[Checkout / payment Problem](/forum/29-payment-methods/861670-checkout-payment-problem#121839 "-- url of the page with the problem -- : www.ctisensors.com/products/categories/checkout/step/step-1 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0, IE 8.0.6 -- Error-message(debug-mod must be tuned on) -- : I don't see any error messages on screen or see any logs Hi, I just added Hikashop few days ago. I have been playing around with it and stock on the checkout method. My only method of payment is PayPal. I have debug turned on and made sure message is added to template. PayPal is not in encrypted mode. When I click next it seems to reload the same page without any errors or changes. Any ideas what the problem could be? thanks, Marc")* was created by *[marcschurr](/forum/user/27611-marcschurr "View marcschurr's Profile")* -- url of the page with the problem -- : [ www.ctisensors.com/products/categories/checkout/step/step-1](http://www.ctisensors.com/products/categories/checkout/step/step-1) -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0, IE 8.0.6 -- Error-message(debug-mod must be tuned on) -- : I don't see any error messages on screen or see any logs Hi, I just added Hikashop few days ago. I have been playing around with it and stock on the checkout method. My only method of payment is PayPal. I have debug turned on and made sure message is added to template. PayPal is not in encrypted mode. When I click next it seems to reload the same page without any errors or changes. Any ideas what the problem could be? thanks, Marc Last edit: 13 years 1 month ago by [marcschurr](/forum/user/27611-marcschurr "View marcschurr's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NzAtY2hlY2tvdXQtcGF5bWVudC1wcm9ibGVtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 13 years 1 month ago [\#121849](#121849) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout / payment Problem](/forum/29-payment-methods/861670-checkout-payment-problem#121849 "-- url of the page with the problem -- : www.ctisensors.com/products/categories/checkout/step/step-1 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0, IE 8.0.6 -- Error-message(debug-mod must be tuned on) -- : I don't see any error messages on screen or see any logs Hi, I just added Hikashop few days ago. I have been playing around with it and stock on the checkout method. My only method of payment is PayPal. I have debug turned on and made sure message is added to template. PayPal is not in encrypted mode. When I click next it seems to reload the same page without any errors or changes. Any ideas what the problem could be? thanks, Marc")* Hi, I see a shipping address selection but no shipping method selection on your website checkout. So it means that the system is finding no shipping methods while you require the shipping for the products in the cart. In such case, the system doesn't let you finish the checkout and displays an error message. If you don't see the error, it means that your template is not displaying them: [ www.hikashop.com/support/documentation/6...tibility-issues.html](http://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NzAtY2hlY2tvdXQtcGF5bWVudC1wcm9ibGVtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[marcschurr](/forum/user/27611-marcschurr "View marcschurr's Profile")** - [![marcschurr's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27611-marcschurr "View marcschurr's Profile") Topic Author - [ Offline](/forum/user/27611-marcschurr) Less More - Posts: 4 - Thank you received: 1 - - 13 years 1 month ago [\#121873](#121873) by [marcschurr](/forum/user/27611-marcschurr "View marcschurr's Profile") Replied by *[marcschurr](/forum/user/27611-marcschurr "View marcschurr's Profile")* on topic *[Checkout / payment Problem](/forum/29-payment-methods/861670-checkout-payment-problem#121873 "-- url of the page with the problem -- : www.ctisensors.com/products/categories/checkout/step/step-1 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0, IE 8.0.6 -- Error-message(debug-mod must be tuned on) -- : I don't see any error messages on screen or see any logs Hi, I just added Hikashop few days ago. I have been playing around with it and stock on the checkout method. My only method of payment is PayPal. I have debug turned on and made sure message is added to template. PayPal is not in encrypted mode. When I click next it seems to reload the same page without any errors or changes. Any ideas what the problem could be? thanks, Marc")* Hi Nicolas, thanks for the suggestion. I am passed that point, but now I get this error "1064 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ')' at line 1 SQL=SELECT zone_id, zone_code_2 FROM x1fl3_hikashop_zone WHERE zone_id IN (-)" Where do I fix this? thanks again, Marc Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NzAtY2hlY2tvdXQtcGF5bWVudC1wcm9ibGVtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 1 month ago - 13 years 1 month ago [\#121882](#121882) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Checkout / payment Problem](/forum/29-payment-methods/861670-checkout-payment-problem#121882 "-- url of the page with the problem -- : www.ctisensors.com/products/categories/checkout/step/step-1 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0, IE 8.0.6 -- Error-message(debug-mod must be tuned on) -- : I don't see any error messages on screen or see any logs Hi, I just added Hikashop few days ago. I have been playing around with it and stock on the checkout method. My only method of payment is PayPal. I have debug turned on and made sure message is added to template. PayPal is not in encrypted mode. When I click next it seems to reload the same page without any errors or changes. Any ideas what the problem could be? thanks, Marc")* Hi Marc, 1. Can you check this [ thread](http://www.hikashop.com/forum/checkout/861320-error-1064-checkout-zones.html#119933) and see if you're in the same case ? 2. Can you tell me how did you configured your checkout workflow ? I've done some tests and it seems like the "Next" button don't seems to be work. Last edit: 13 years 1 month ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NzAtY2hlY2tvdXQtcGF5bWVudC1wcm9ibGVtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[marcschurr](/forum/user/27611-marcschurr "View marcschurr's Profile")** - [![marcschurr's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27611-marcschurr "View marcschurr's Profile") Topic Author - [ Offline](/forum/user/27611-marcschurr) Less More - Posts: 4 - Thank you received: 1 - - 13 years 1 month ago [\#121954](#121954) by [marcschurr](/forum/user/27611-marcschurr "View marcschurr's Profile") Replied by *[marcschurr](/forum/user/27611-marcschurr "View marcschurr's Profile")* on topic *[Checkout / payment Problem](/forum/29-payment-methods/861670-checkout-payment-problem#121954 "-- url of the page with the problem -- : www.ctisensors.com/products/categories/checkout/step/step-1 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0, IE 8.0.6 -- Error-message(debug-mod must be tuned on) -- : I don't see any error messages on screen or see any logs Hi, I just added Hikashop few days ago. I have been playing around with it and stock on the checkout method. My only method of payment is PayPal. I have debug turned on and made sure message is added to template. PayPal is not in encrypted mode. When I click next it seems to reload the same page without any errors or changes. Any ideas what the problem could be? thanks, Marc")* Hi Mohamed, The thread you sent me was right on the money. The UPS plugin was the causing the issue. Process works with the manual options now. I configured UPS and FedEx shipment methods, but they are still not available to ship. I do not have accounts with FedEx and UPS yet. Do I need that information for those shipment methods to work correctly? Or should they work with weight and size only configured? thanks a lot for you help so far. You guys are doing a great job. Marc The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NzAtY2hlY2tvdXQtcGF5bWVudC1wcm9ibGVtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 1 month ago [\#121960](#121960) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Checkout / payment Problem](/forum/29-payment-methods/861670-checkout-payment-problem#121960 "-- url of the page with the problem -- : www.ctisensors.com/products/categories/checkout/step/step-1 -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : Firefox 23.0, IE 8.0.6 -- Error-message(debug-mod must be tuned on) -- : I don't see any error messages on screen or see any logs Hi, I just added Hikashop few days ago. I have been playing around with it and stock on the checkout method. My only method of payment is PayPal. I have debug turned on and made sure message is added to template. PayPal is not in encrypted mode. When I click next it seems to reload the same page without any errors or changes. Any ideas what the problem could be? thanks, Marc")* You'll need to ask to FedEx and UPS for an account ![:)](/media/kunena/emoticons/8.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjE2NzAtY2hlY2tvdXQtcGF5bWVudC1wcm9ibGVtP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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