[Skip to main content](#vessel-content) # Where is payment log file on Hika Business? ## - **[claire](/forum/user/10064-claire "View claire's Profile")** - [![claire's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10064-claire "View claire's Profile") Topic Author - [ Offline](/forum/user/10064-claire) Less More - Posts: 12 - Thank you received: 0 - - 13 years 1 month ago [\#124936](#124936) by [claire](/forum/user/10064-claire "View claire's Profile") *[Where is payment log file on Hika Business?](/forum/29-payment-methods/862282-where-is-payment-log-file-on-hika-business#124936 "-- HikaShop version -- : Business 2.2.1 -- Joomla version -- : 2.5 Hi, I am getting this error when a payment has been made using PayPal: A Paypal notification was refused because the connection to the confirmation server failed. I looked on the Forum and it said to check the log file permissions. I looked for the path to the log file in the PayPal settings but it looks differnet to the poster's screen grab (see attached). I'm using business 2.2.1 and the path to the log files is not there? I logged into FTP and it's nto in the safe folder. Can you tell me where it should be please? Thanks, Claire")* was created by *[claire](/forum/user/10064-claire "View claire's Profile")* -- HikaShop version -- : Business 2.2.1 -- Joomla version -- : 2.5 Hi, I am getting this error when a payment has been made using PayPal: A Paypal notification was refused because the connection to the confirmation server failed. I looked on the Forum and it said to check the log file permissions. I looked for the path to the log file in the PayPal settings but it looks differnet to the poster's screen grab (see attached). I'm using business 2.2.1 and the path to the log files is not there? I logged into FTP and it's nto in the safe folder. Can you tell me where it should be please? Thanks, Claire - [ ![hdae1e14.png](/forum/attachment/12456) ](/forum/attachment/12456 "hdae1e14.png") [ ](/forum/attachment/12456?download=1 "hdae1e14.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjIyODItd2hlcmUtaXMtcGF5bWVudC1sb2ctZmlsZS1vbi1oaWthLWJ1c2luZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 13 years 1 month ago [\#124950](#124950) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Where is payment log file on Hika Business?](/forum/29-payment-methods/862282-where-is-payment-log-file-on-hika-business#124950 "-- HikaShop version -- : Business 2.2.1 -- Joomla version -- : 2.5 Hi, I am getting this error when a payment has been made using PayPal: A Paypal notification was refused because the connection to the confirmation server failed. I looked on the Forum and it said to check the log file permissions. I looked for the path to the log file in the PayPal settings but it looks differnet to the poster's screen grab (see attached). I'm using business 2.2.1 and the path to the log files is not there? I logged into FTP and it's nto in the safe folder. Can you tell me where it should be please? Thanks, Claire")* Hi, That file will only be created if the debug mode of the paypal plugin is turned on and if joomla can create the folder/file in the safe folder. So via FTP, make sure that the safe folder can be written (you can change its permissions to 777). Then, next time you receive the error email, you should be able to see the debug data in the payment log. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjIyODItd2hlcmUtaXMtcGF5bWVudC1sb2ctZmlsZS1vbi1oaWthLWJ1c2luZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[erickb](/forum/user/4069-erickb "View erickb's Profile")** - [![erickb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4069-erickb "View erickb's Profile") - [ Offline](/forum/user/4069-erickb) Less More - Posts: 2697 - Thank you received: 74 - - 13 years 1 month ago - 13 years 1 month ago [\#125539](#125539) by [erickb](/forum/user/4069-erickb "View erickb's Profile") Replied by *[erickb](/forum/user/4069-erickb "View erickb's Profile")* on topic *[Where is payment log file on Hika Business?](/forum/29-payment-methods/862282-where-is-payment-log-file-on-hika-business#125539 "-- HikaShop version -- : Business 2.2.1 -- Joomla version -- : 2.5 Hi, I am getting this error when a payment has been made using PayPal: A Paypal notification was refused because the connection to the confirmation server failed. I looked on the Forum and it said to check the log file permissions. I looked for the path to the log file in the PayPal settings but it looks differnet to the poster's screen grab (see attached). I'm using business 2.2.1 and the path to the log files is not there? I logged into FTP and it's nto in the safe folder. Can you tell me where it should be please? Thanks, Claire")* I found it media/com_hikashop/upload/safe/logs/report_567395059.log is it possible to clean it ? Last edit: 13 years 1 month ago by [erickb](/forum/user/4069-erickb "View erickb's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjIyODItd2hlcmUtaXMtcGF5bWVudC1sb2ctZmlsZS1vbi1oaWthLWJ1c2luZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#125551](#125551) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Where is payment log file on Hika Business?](/forum/29-payment-methods/862282-where-is-payment-log-file-on-hika-business#125551 "-- HikaShop version -- : Business 2.2.1 -- Joomla version -- : 2.5 Hi, I am getting this error when a payment has been made using PayPal: A Paypal notification was refused because the connection to the confirmation server failed. I looked on the Forum and it said to check the log file permissions. I looked for the path to the log file in the PayPal settings but it looks differnet to the poster's screen grab (see attached). I'm using business 2.2.1 and the path to the log files is not there? I logged into FTP and it's nto in the safe folder. Can you tell me where it should be please? Thanks, Claire")* Hi, Yes you can. It is just a log. If you delete the file, HikaShop will re-create it the next time. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjIyODItd2hlcmUtaXMtcGF5bWVudC1sb2ctZmlsZS1vbi1oaWthLWJ1c2luZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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