[Skip to main content](#vessel-content) # MD5 hash - orders cancelled after payment taken ## - **[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")** - [![betterlife's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28897-betterlife "View betterlife's Profile") Topic Author - [ Offline](/forum/user/28897-betterlife) Less More - Posts: 12 - Thank you received: 0 - - 13 years 1 day ago - 13 years 1 day ago [\#129971](#129971) by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile") *[MD5 hash - orders cancelled after payment taken](/forum/29-payment-methods/863199-md5-hash-orders-cancelled-after-payment-taken#129971 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : Joomla! 2.5.14 -- PHP version -- : unknown -- Browser(s) name and version -- : Chrome latest Our orders are going through from the users end but are showing up as cancelled in the system. We have verified Authorize.net is processing the transaction and funds are being taken. However, this email alert was received some time later: An Authorize.net notification was refused because the response from the Authorize.net server was invalid. The hash received was 862B2... while the calculated hash was F894.... Please check that you're set the same md5 hash key in Authorize.net and the plugin The transaction key is correct, and I've made sure the md5 hash tag is the same on both authorize.net & betterlifetraining.com by copying the one from betterlifetraining.com on to authorize.net - was that the correct thing to do? If not, what do we do? I just did a new order, and I saw a screen flash in between hitting submit payment details and thank you for payment that said 'Invalid Notification'")* was created by *[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")* [ www.betterlifetraining.com](http://www.betterlifetraining.com) -- HikaShop version -- : 2.2.0 -- Joomla version -- : Joomla! 2.5.14 -- PHP version -- : unknown -- Browser(s) name and version -- : Chrome latest Our orders are going through from the users end but are showing up as cancelled in the system. We have verified Authorize.net is processing the transaction and funds are being taken. However, this email alert was received some time later: An Authorize.net notification was refused because the response from the Authorize.net server was invalid. The hash received was 862B2... while the calculated hash was F894.... Please check that you're set the same md5 hash key in Authorize.net and the plugin The transaction key is correct, and I've made sure the md5 hash tag is the same on both authorize.net & betterlifetraining.com by copying the one from betterlifetraining.com on to authorize.net - was that the correct thing to do? If not, what do we do? I just did a new order, and I saw a screen flash in between hitting submit payment details and thank you for payment that said 'Invalid Notification' Last edit: 13 years 1 day ago by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile"). Reason: addendum of new info Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjMxOTktbWQ1LWhhc2gtb3JkZXJzLWNhbmNlbGxlZC1hZnRlci1wYXltZW50LXRha2VuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 1 day ago [\#130004](#130004) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[MD5 hash - orders cancelled after payment taken](/forum/29-payment-methods/863199-md5-hash-orders-cancelled-after-payment-taken#130004 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : Joomla! 2.5.14 -- PHP version -- : unknown -- Browser(s) name and version -- : Chrome latest Our orders are going through from the users end but are showing up as cancelled in the system. We have verified Authorize.net is processing the transaction and funds are being taken. However, this email alert was received some time later: An Authorize.net notification was refused because the response from the Authorize.net server was invalid. The hash received was 862B2... while the calculated hash was F894.... Please check that you're set the same md5 hash key in Authorize.net and the plugin The transaction key is correct, and I've made sure the md5 hash tag is the same on both authorize.net & betterlifetraining.com by copying the one from betterlifetraining.com on to authorize.net - was that the correct thing to do? If not, what do we do? I just did a new order, and I saw a screen flash in between hitting submit payment details and thank you for payment that said 'Invalid Notification'")* Hi, Firstly, can you download the last Hikashop version through our website, install it, and test it again ? if it doesn't work, Can you : - Put your debug mode option ON through your Autorize.net payment configuration page - Test it again - Show me your Payment log file through "*Hikashop->System->Configuration->Main*" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjMxOTktbWQ1LWhhc2gtb3JkZXJzLWNhbmNlbGxlZC1hZnRlci1wYXltZW50LXRha2VuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")** - [![betterlife's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28897-betterlife "View betterlife's Profile") Topic Author - [ Offline](/forum/user/28897-betterlife) Less More - Posts: 12 - Thank you received: 0 - - 13 years 20 hours ago [\#130099](#130099) by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile") Replied by *[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")* on topic *[MD5 hash - orders cancelled after payment taken](/forum/29-payment-methods/863199-md5-hash-orders-cancelled-after-payment-taken#130099 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : Joomla! 2.5.14 -- PHP version -- : unknown -- Browser(s) name and version -- : Chrome latest Our orders are going through from the users end but are showing up as cancelled in the system. We have verified Authorize.net is processing the transaction and funds are being taken. However, this email alert was received some time later: An Authorize.net notification was refused because the response from the Authorize.net server was invalid. The hash received was 862B2... while the calculated hash was F894.... Please check that you're set the same md5 hash key in Authorize.net and the plugin The transaction key is correct, and I've made sure the md5 hash tag is the same on both authorize.net & betterlifetraining.com by copying the one from betterlifetraining.com on to authorize.net - was that the correct thing to do? If not, what do we do? I just did a new order, and I saw a screen flash in between hitting submit payment details and thank you for payment that said 'Invalid Notification'")* Looking in the system, I see our site runs on Hika Shop Business, but looking in my subscriptions area in HikaShop it shows as Hika Shop Starter. The original developer must have used their own license so we don't even own the cart plugin. I have no issue with buying our own hikashop business plugin. However, I have a contractor helping me who has limited experience with Joomla and I'm concerned doing a new install will mean having to redo everything. I have orders already paid for by clients and the system is unable to complete the order and deliver the product, so I need the fastest solution possible to getting it working. Could I hire someone at HikaShop to do this upgrade to close the loop faster? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjMxOTktbWQ1LWhhc2gtb3JkZXJzLWNhbmNlbGxlZC1hZnRlci1wYXltZW50LXRha2VuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 11 months ago [\#130223](#130223) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[MD5 hash - orders cancelled after payment taken](/forum/29-payment-methods/863199-md5-hash-orders-cancelled-after-payment-taken#130223 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : Joomla! 2.5.14 -- PHP version -- : unknown -- Browser(s) name and version -- : Chrome latest Our orders are going through from the users end but are showing up as cancelled in the system. We have verified Authorize.net is processing the transaction and funds are being taken. However, this email alert was received some time later: An Authorize.net notification was refused because the response from the Authorize.net server was invalid. The hash received was 862B2... while the calculated hash was F894.... Please check that you're set the same md5 hash key in Authorize.net and the plugin The transaction key is correct, and I've made sure the md5 hash tag is the same on both authorize.net & betterlifetraining.com by copying the one from betterlifetraining.com on to authorize.net - was that the correct thing to do? If not, what do we do? I just did a new order, and I saw a screen flash in between hitting submit payment details and thank you for payment that said 'Invalid Notification'")* Hi, If you update HikaShop, you should loose nothing. We keep all the informations. The only things that can be lost are the customizations, if the developer used our override system by editing the views using the menu Display > Views you should loose nothing, else it's possible that you will have to add customizations again. I think that you should make a backup of our whole website, and try to update. Or duplicate the current website to have a development environment, and update on this environment to see if you loose anything and if the plugin is now working fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NjMxOTktbWQ1LWhhc2gtb3JkZXJzLWNhbmNlbGxlZC1hZnRlci1wYXltZW50LXRha2VuP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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