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#   Redirecting from Paypal back to site not working

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12 years 8 months ago [\#145376](#145376) by [Eternity](/forum/user/31145-eternity "View Eternity's Profile")  *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#145376 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")* was created by *[Eternity](/forum/user/31145-eternity "View Eternity's Profile")*

-- url of the page with the problem -- : [ mywebsite.com/mypage](http://mywebsite.com/mypage)
-- HikaShop version -- : HikaShop Starter: 2.2.3
-- Joomla version -- : 3.2.2
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : Firefox v27
-- Error-message(debug-mod must be tuned on) -- : Error_message

Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?

Thank you

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12 years 8 months ago [\#145502](#145502) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#145502 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi,
Can you give me more information about your issue like :
- The statues of your customer order after the redirection
- How did you set your paypal configuration page through some screenshots

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12 years 8 months ago [\#145587](#145587) by [Eternity](/forum/user/31145-eternity "View Eternity's Profile")  Replied by *[Eternity](/forum/user/31145-eternity "View Eternity's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#145587 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi Mohamed

The order got paid for at paypal, and is showing as 'confirmed' in the hikashop orders section. I have taken the screenshots of my paypal configuration.

Please advise.

[ ![hfc4f9a1.jpg](/forum/attachment/15559) ](/forum/attachment/15559 "hfc4f9a1.jpg")

[ ![hd3fdb6e.jpg](/forum/attachment/15560) ](/forum/attachment/15560 "hd3fdb6e.jpg")

[ ![h82646f6.jpg](/forum/attachment/15561) ](/forum/attachment/15561 "h82646f6.jpg")

[ ![h8dc7470.jpg](/forum/attachment/15562) ](/forum/attachment/15562 "h8dc7470.jpg")

[ ![h50b1eaf.jpg](/forum/attachment/15563) ](/forum/attachment/15563 "h50b1eaf.jpg")

- [ ![hfc4f9a1.jpg](/forum/attachment/15559) ](/forum/attachment/15559 "hfc4f9a1.jpg") [ ](/forum/attachment/15559?download=1 "hfc4f9a1.jpg")
- [ ![hd3fdb6e.jpg](/forum/attachment/15560) ](/forum/attachment/15560 "hd3fdb6e.jpg") [ ](/forum/attachment/15560?download=1 "hd3fdb6e.jpg")
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- [ ![h8dc7470.jpg](/forum/attachment/15562) ](/forum/attachment/15562 "h8dc7470.jpg") [ ](/forum/attachment/15562?download=1 "h8dc7470.jpg")
- [ ![h50b1eaf.jpg](/forum/attachment/15563) ](/forum/attachment/15563 "h50b1eaf.jpg") [ ](/forum/attachment/15563?download=1 "h50b1eaf.jpg")

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12 years 8 months ago [\#145677](#145677) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#145677 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi,
Can you unset the "return URL" option and test it again ?
Thanks ![:)](/media/kunena/emoticons/8.png ":)").

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12 years 8 months ago [\#145710](#145710) by [Eternity](/forum/user/31145-eternity "View Eternity's Profile")  Replied by *[Eternity](/forum/user/31145-eternity "View Eternity's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#145710 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

It still doesn't redirect back to the site

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12 years 8 months ago [\#145765](#145765) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#145765 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi,

Thanks to try to set an absolute url and not a relative one.
Like: [ mysite.com/index.php?option=com\_content](http://mysite.com/index.php?option=com_content)....
Instead of: index.php?option=com_content....

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12 years 8 months ago [\#145962](#145962) by [Eternity](/forum/user/31145-eternity "View Eternity's Profile")  Replied by *[Eternity](/forum/user/31145-eternity "View Eternity's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#145962 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi
I tried what you said and it still does not automatically redirect people back to the site. I have attached the screenshot of where it gets stuck.

Please advise.

[ ![h807b2fd.jpg](/forum/attachment/15614) ](/forum/attachment/15614 "h807b2fd.jpg")

- [ ![h807b2fd.jpg](/forum/attachment/15614) ](/forum/attachment/15614 "h807b2fd.jpg") [ ](/forum/attachment/15614?download=1 "h807b2fd.jpg")

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12 years 8 months ago [\#146064](#146064) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#146064 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi,

There is an option in your PayPal account to enable the automatic return on the website.

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12 years 8 months ago [\#146098](#146098) by [Eternity](/forum/user/31145-eternity "View Eternity's Profile")  Replied by *[Eternity](/forum/user/31145-eternity "View Eternity's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#146098 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi Xavier there is the option to add a website address, but this 1 paypal account is being used on multiple websites, all the others are using another cart where paypal express and the API redirects the user back to the site perfectly. Because the account is being used on more than 1 website I have not put the web address in, apart from that there is no where to set a redirect url

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12 years 8 months ago [\#146147](#146147) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#146147 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi,

This is the only option I see. As far as I known with paypal "standard" there is no other way to do that.

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12 years 8 months ago [\#146184](#146184) by [Eternity](/forum/user/31145-eternity "View Eternity's Profile")  Replied by *[Eternity](/forum/user/31145-eternity "View Eternity's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#146184 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Xavier do you know if there isnt maybe a paypal express plugin available for hikashop?

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12 years 8 months ago [\#146242](#146242) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#146242 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi,

Indeed there is a paypal express plugin available ![:)](/media/kunena/emoticons/8.png ":)")
Here is the plugin:

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12 years 8 months ago [\#146320](#146320) by [Eternity](/forum/user/31145-eternity "View Eternity's Profile")  Replied by *[Eternity](/forum/user/31145-eternity "View Eternity's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#146320 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Xavier, great thank you!! I downloaded the plugin, activated it and added in the API details, and now it is not going to paypal at all, when I click Finish it just refreshes the page.

I have "unpublished" the previous paypal payment in the payments section and I have looked on the documentation for how to fix the problem, but there is no paypal express option there.

Please could you tell me what I have done wrong?

Thank you

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12 years 7 months ago [\#146645](#146645) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#146645 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi,

Do you have any error message displayed ?
Thanks to enable the debug mode.

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12 years 7 months ago [\#146805](#146805) by [Eternity](/forum/user/31145-eternity "View Eternity's Profile")  Replied by *[Eternity](/forum/user/31145-eternity "View Eternity's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#146805 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

I did enable debug and no there is no error message

Do you think it could be because paypal only gives 1 API and that is already being used on another site?

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12 years 7 months ago [\#147080](#147080) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#147080 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Hi,

I don't really know how Paypal manage that actually.
If you can find the information, it could help us too ![:)](/media/kunena/emoticons/8.png ":)")

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12 years 7 months ago [\#147081](#147081) by [Eternity](/forum/user/31145-eternity "View Eternity's Profile")  Replied by *[Eternity](/forum/user/31145-eternity "View Eternity's Profile")* on topic *[Redirecting from Paypal back to site not working](/forum/29-payment-methods/866119-redirecting-from-paypal-back-to-site-not-working#147081 "-- url of the page with the problem -- :   mywebsite.com/mypage  -- HikaShop version -- : HikaShop Starter: 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox v27 -- Error-message(debug-mod must be tuned on) -- : Error&#95;message  Hello ... I have installed and activated the plugin paypal for my payment method, and it is working, except that the user is not being directed BACK to the website after the paypal payment has been made, can anyone please tell me what do I have to do to get this working?  Thank you")*

Ok ... I will see what I can find out, thank you for your help.

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