[Skip to main content](#vessel-content) # Stripe plugin not working ## - **[jeremynsl](/forum/user/489-jeremynsl "View jeremynsl's Profile")** - [![jeremynsl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/489-jeremynsl "View jeremynsl's Profile") Topic Author - [ Offline](/forum/user/489-jeremynsl) Less More - Posts: 121 - Thank you received: 7 - - 12 years 5 months ago [\#157015](#157015) by [jeremynsl](/forum/user/489-jeremynsl "View jeremynsl's Profile") *[Stripe plugin not working](/forum/29-payment-methods/868421-stripe-plugin-not-working#157015 "Hi there, I've just updated to the latest version of Hikashop business in order to use the new Stripe payment plugin. I have published it and added my API keys. When I go to make a purchase, I input my CC details. Once I submit that, I'm taken to a product category page with the message at the top: The purchase is automatically marked as cancelled by Hikashop and the funds do not appear in my Stripe account. Can you help please? -- url of the page with the problem -- : nucleus-soundlab.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.19 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : latest Chrome Windows 7")* was created by *[jeremynsl](/forum/user/489-jeremynsl "View jeremynsl's Profile")* Hi there, I've just updated to the latest version of Hikashop business in order to use the new Stripe payment plugin. I have published it and added my API keys. When I go to make a purchase, I input my CC details. Once I submit that, I'm taken to a product category page with the message at the top: > Error charge : You must supply either a card or a customer id > The cart is empty The purchase is automatically marked as cancelled by Hikashop and the funds do not appear in my Stripe account. Can you help please? -- url of the page with the problem -- : nucleus-soundlab.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.19 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : latest Chrome Windows 7 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Njg0MjEtc3RyaXBlLXBsdWdpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 5 months ago [\#157049](#157049) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Stripe plugin not working](/forum/29-payment-methods/868421-stripe-plugin-not-working#157049 "Hi there, I've just updated to the latest version of Hikashop business in order to use the new Stripe payment plugin. I have published it and added my API keys. When I go to make a purchase, I input my CC details. Once I submit that, I'm taken to a product category page with the message at the top: The purchase is automatically marked as cancelled by Hikashop and the funds do not appear in my Stripe account. Can you help please? -- url of the page with the problem -- : nucleus-soundlab.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.19 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : latest Chrome Windows 7")* Hi, Could you give us a screenshot of your stripe plugin settings ? And enable the debug mode and see the detailed errors in Configuration > Files > Payment log file. The following user(s) said Thank You: [jeremynsl](/forum/user/489-jeremynsl "View jeremynsl's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Njg0MjEtc3RyaXBlLXBsdWdpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jeremynsl](/forum/user/489-jeremynsl "View jeremynsl's Profile")** - [![jeremynsl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/489-jeremynsl "View jeremynsl's Profile") Topic Author - [ Offline](/forum/user/489-jeremynsl) Less More - Posts: 121 - Thank you received: 7 - - 12 years 5 months ago [\#157456](#157456) by [jeremynsl](/forum/user/489-jeremynsl "View jeremynsl's Profile") Replied by *[jeremynsl](/forum/user/489-jeremynsl "View jeremynsl's Profile")* on topic *[Stripe plugin not working](/forum/29-payment-methods/868421-stripe-plugin-not-working#157456 "Hi there, I've just updated to the latest version of Hikashop business in order to use the new Stripe payment plugin. I have published it and added my API keys. When I go to make a purchase, I input my CC details. Once I submit that, I'm taken to a product category page with the message at the top: The purchase is automatically marked as cancelled by Hikashop and the funds do not appear in my Stripe account. Can you help please? -- url of the page with the problem -- : nucleus-soundlab.com -- HikaShop version -- : 2.3.1 -- Joomla version -- : 2.5.19 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : latest Chrome Windows 7")* Hi Xavier, Thanks for the support. But I fixed the problem. It turns out something went wrong with the 2.3.1 update that I did over 2.3.0. I deleted the Stripe plugin, and readded it inside the Hikashop component panel, did a global check-in and cleared cache - and the problem is gone. So all is good now. Thanks so much for adding the Stripe plugin! My customers are already using it quite a bit successfully. The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Njg0MjEtc3RyaXBlLXBsdWdpbi1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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