[Skip to main content](#vessel-content) # payment-cuatrob-error ## - **[Edurne](/forum/user/28300-edurne "View Edurne's Profile")** - [![Edurne's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28300.png)](/forum/user/28300-edurne "View Edurne's Profile") Topic Author - [ Offline](/forum/user/28300-edurne) Less More - Posts: 3 - Thank you received: 0 - - 12 years 2 months ago - 12 years 2 months ago [\#165681](#165681) by [Edurne](/forum/user/28300-edurne "View Edurne's Profile") *[payment-cuatrob-error](/forum/29-payment-methods/870016-payment-cuatrob-error#165681 "Hi! I have install Hikashop in my web. With "PASARELA DE PAGO REDSÝS PARA HIKASHOP" module for the payment. Everything works ok. But when I do the payment in the virtual TPV. I got this mail. Hola, Un intento de pago a través del método de pago redsys ha fallado Revise la documentación sobre este tema en www.hikashop.com/index.php?option=com_up...rob-error#invalidtnx Thank you -- url of the page with the problem -- : www.pinarello.es/enervitsport -- HikaShop version -- :2.2.1 -- Joomla version -- : Joomla! 2.5.4 Stable -- PHP version -- : 5.3.3-7+squeeze19 -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : payment-cuatrob-error")* was created by *[Edurne](/forum/user/28300-edurne "View Edurne's Profile")* Hi! I have install Hikashop in my web. With "PASARELA DE PAGO REDSÝS PARA HIKASHOP" module for the payment. Everything works ok. But when I do the payment in the virtual TPV. I got this mail. *Hola, Un intento de pago a través del método de pago redsys ha fallado Revise la documentación sobre este tema en [ www.hikashop.com/index.php?option=com\_up...rob-error#invalidtnx](http://www.hikashop.com/index.php?option=com_updateme&ctrl=doc&component=HikaShop&page=payment-cuatrob-error#invalidtnx)* Thank you -- url of the page with the problem -- : [ www.pinarello.es/enervitsport](http://www.pinarello.es/enervitsport) -- HikaShop version -- :2.2.1 -- Joomla version -- : Joomla! 2.5.4 Stable -- PHP version -- : 5.3.3-7+squeeze19 -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : payment-cuatrob-error Last edit: 12 years 2 months ago by [Edurne](/forum/user/28300-edurne "View Edurne's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAwMTYtcGF5bWVudC1jdWF0cm9iLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 2 months ago [\#165688](#165688) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[payment-cuatrob-error](/forum/29-payment-methods/870016-payment-cuatrob-error#165688 "Hi! I have install Hikashop in my web. With "PASARELA DE PAGO REDSÝS PARA HIKASHOP" module for the payment. Everything works ok. But when I do the payment in the virtual TPV. I got this mail. Hola, Un intento de pago a través del método de pago redsys ha fallado Revise la documentación sobre este tema en www.hikashop.com/index.php?option=com_up...rob-error#invalidtnx Thank you -- url of the page with the problem -- : www.pinarello.es/enervitsport -- HikaShop version -- :2.2.1 -- Joomla version -- : Joomla! 2.5.4 Stable -- PHP version -- : 5.3.3-7+squeeze19 -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : payment-cuatrob-error")* Hello, The best solution will probably be to directly contact bank about their email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAwMTYtcGF5bWVudC1jdWF0cm9iLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ModulosDePago](/forum/user/33599-modulosdepago "View ModulosDePago's Profile")** - [![ModulosDePago's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33599-modulosdepago "View ModulosDePago's Profile") - [ Offline](/forum/user/33599-modulosdepago) Less More - Posts: 2 - Thank you received: 0 - - 12 years 2 months ago [\#165936](#165936) by [ModulosDePago](/forum/user/33599-modulosdepago "View ModulosDePago's Profile") Replied by *[ModulosDePago](/forum/user/33599-modulosdepago "View ModulosDePago's Profile")* on topic *[payment-cuatrob-error](/forum/29-payment-methods/870016-payment-cuatrob-error#165936 "Hi! I have install Hikashop in my web. With "PASARELA DE PAGO REDSÝS PARA HIKASHOP" module for the payment. Everything works ok. But when I do the payment in the virtual TPV. I got this mail. Hola, Un intento de pago a través del método de pago redsys ha fallado Revise la documentación sobre este tema en www.hikashop.com/index.php?option=com_up...rob-error#invalidtnx Thank you -- url of the page with the problem -- : www.pinarello.es/enervitsport -- HikaShop version -- :2.2.1 -- Joomla version -- : Joomla! 2.5.4 Stable -- PHP version -- : 5.3.3-7+squeeze19 -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : payment-cuatrob-error")* Buenas, Lo que indica el mensaje es precisamente eso, que un intento de pago ha fallado. Alguien ha intentado pagar usando el método de tarjeta de crédito y el resultado de la operación no ha sido correcto. Puede que haya puesto mal el número de tarjeta, no tenga saldo....podrás consultar información más detallada de la operación fallida en el backoffice de Redsýs. Un saludo Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAwMTYtcGF5bWVudC1jdWF0cm9iLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 2 months ago [\#165938](#165938) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[payment-cuatrob-error](/forum/29-payment-methods/870016-payment-cuatrob-error#165938 "Hi! I have install Hikashop in my web. With "PASARELA DE PAGO REDSÝS PARA HIKASHOP" module for the payment. Everything works ok. But when I do the payment in the virtual TPV. I got this mail. Hola, Un intento de pago a través del método de pago redsys ha fallado Revise la documentación sobre este tema en www.hikashop.com/index.php?option=com_up...rob-error#invalidtnx Thank you -- url of the page with the problem -- : www.pinarello.es/enervitsport -- HikaShop version -- :2.2.1 -- Joomla version -- : Joomla! 2.5.4 Stable -- PHP version -- : 5.3.3-7+squeeze19 -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : payment-cuatrob-error")* Thanks ModulosDePago. @Edurne : HikaShop didn't develop the plugin, so we can't provide support on it, like you can understand. Please see with ModulosDePago and their support directly. Please also understand that we don't speak and provide support in Spanish ; this forum is fully in English except for the section "HikaShop around the world". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAwMTYtcGF5bWVudC1jdWF0cm9iLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ModulosDePago](/forum/user/33599-modulosdepago "View ModulosDePago's Profile")** - [![ModulosDePago's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33599-modulosdepago "View ModulosDePago's Profile") - [ Offline](/forum/user/33599-modulosdepago) Less More - Posts: 2 - Thank you received: 0 - - 12 years 2 months ago [\#165939](#165939) by [ModulosDePago](/forum/user/33599-modulosdepago "View ModulosDePago's Profile") Replied by *[ModulosDePago](/forum/user/33599-modulosdepago "View ModulosDePago's Profile")* on topic *[payment-cuatrob-error](/forum/29-payment-methods/870016-payment-cuatrob-error#165939 "Hi! I have install Hikashop in my web. With "PASARELA DE PAGO REDSÝS PARA HIKASHOP" module for the payment. Everything works ok. But when I do the payment in the virtual TPV. I got this mail. Hola, Un intento de pago a través del método de pago redsys ha fallado Revise la documentación sobre este tema en www.hikashop.com/index.php?option=com_up...rob-error#invalidtnx Thank you -- url of the page with the problem -- : www.pinarello.es/enervitsport -- HikaShop version -- :2.2.1 -- Joomla version -- : Joomla! 2.5.4 Stable -- PHP version -- : 5.3.3-7+squeeze19 -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : payment-cuatrob-error")* @Jerome I'm sorry I should have posted my reply in english. I just mentioned that the email she is receving relates to an unsuccesfull payment attempt in her shop Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAwMTYtcGF5bWVudC1jdWF0cm9iLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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