[Skip to main content](#vessel-content) # 10525 error with Paypal Express Checkout ## - **[shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile")** - [![shenkwen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33524-shenkwen "View shenkwen's Profile") Topic Author - [ Offline](/forum/user/33524-shenkwen) Less More - Posts: 10 - Thank you received: 0 - - 12 years 2 months ago [\#166654](#166654) by [shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile") *[10525 error with Paypal Express Checkout](/forum/29-payment-methods/870226-10525-error-with-paypal-express-checkout#166654 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. What has gone wrong?")* was created by *[shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile")* -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. What has gone wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAyMjYtMTA1MjUtZXJyb3Itd2l0aC1wYXlwYWwtZXhwcmVzcy1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86281 - Thank you received: 14262 - - 12 years 2 months ago [\#166660](#166660) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[10525 error with Paypal Express Checkout](/forum/29-payment-methods/870226-10525-error-with-paypal-express-checkout#166660 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. What has gone wrong?")* Hi, I tried to reproduce the problem but I'm not able to. Do you get more errors, or debug data if you try while you have the "debug" option of the payment method activated ? What are they ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAyMjYtMTA1MjUtZXJyb3Itd2l0aC1wYXlwYWwtZXhwcmVzcy1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile")** - [![shenkwen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33524-shenkwen "View shenkwen's Profile") Topic Author - [ Offline](/forum/user/33524-shenkwen) Less More - Posts: 10 - Thank you received: 0 - - 12 years 2 months ago [\#166725](#166725) by [shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile") Replied by *[shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile")* on topic *[10525 error with Paypal Express Checkout](/forum/29-payment-methods/870226-10525-error-with-paypal-express-checkout#166725 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. What has gone wrong?")* Hi, to demonstrate the problem, I've installed hikashop starter to this live website: [ www.peaceevercelebrity.tv/index.php/cart](http://www.peaceevercelebrity.tv/index.php/cart) Please take a look. I can give you access to back-end if needed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAyMjYtMTA1MjUtZXJyb3Itd2l0aC1wYXlwYWwtZXhwcmVzcy1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86281 - Thank you received: 14262 - - 12 years 2 months ago [\#166729](#166729) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[10525 error with Paypal Express Checkout](/forum/29-payment-methods/870226-10525-error-with-paypal-express-checkout#166729 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. What has gone wrong?")* Hi, Can you provide a backend and a FTP access to the website so that we can take a look at the problem ? You can use our contact form for that: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAyMjYtMTA1MjUtZXJyb3Itd2l0aC1wYXlwYWwtZXhwcmVzcy1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile")** - [![shenkwen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33524-shenkwen "View shenkwen's Profile") Topic Author - [ Offline](/forum/user/33524-shenkwen) Less More - Posts: 10 - Thank you received: 0 - - 12 years 2 months ago - 12 years 2 months ago [\#166796](#166796) by [shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile") Replied by *[shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile")* on topic *[10525 error with Paypal Express Checkout](/forum/29-payment-methods/870226-10525-error-with-paypal-express-checkout#166796 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. What has gone wrong?")* I have only one paypal account. I'll erase paypal API Infos before I give the bank-end to you. I hope thats OK. Email sent via contact form, please check. Last edit: 12 years 2 months ago by [shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAyMjYtMTA1MjUtZXJyb3Itd2l0aC1wYXlwYWwtZXhwcmVzcy1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile")** - [![shenkwen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33524-shenkwen "View shenkwen's Profile") Topic Author - [ Offline](/forum/user/33524-shenkwen) Less More - Posts: 10 - Thank you received: 0 - - 12 years 2 months ago - 12 years 2 months ago [\#166800](#166800) by [shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile") Replied by *[shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile")* on topic *[10525 error with Paypal Express Checkout](/forum/29-payment-methods/870226-10525-error-with-paypal-express-checkout#166800 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. What has gone wrong?")* Please be noted that the hikoshop page doesn't have a explicit menu item, please use [ www.peaceevercelebrity.tv/index.php/cart](http://www.peaceevercelebrity.tv/index.php/cart) to check the page. Last edit: 12 years 2 months ago by [shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAyMjYtMTA1MjUtZXJyb3Itd2l0aC1wYXlwYWwtZXhwcmVzcy1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86281 - Thank you received: 14262 - - 12 years 2 months ago [\#166815](#166815) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[10525 error with Paypal Express Checkout](/forum/29-payment-methods/870226-10525-error-with-paypal-express-checkout#166815 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. What has gone wrong?")* Hi, I've fixed the issue. I see another error now related to your PayPal account not being setup properly. I would recommend to contact PayPal's support about that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAyMjYtMTA1MjUtZXJyb3Itd2l0aC1wYXlwYWwtZXhwcmVzcy1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile")** - [![shenkwen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33524-shenkwen "View shenkwen's Profile") Topic Author - [ Offline](/forum/user/33524-shenkwen) Less More - Posts: 10 - Thank you received: 0 - - 12 years 2 months ago [\#166840](#166840) by [shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile") Replied by *[shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile")* on topic *[10525 error with Paypal Express Checkout](/forum/29-payment-methods/870226-10525-error-with-paypal-express-checkout#166840 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. What has gone wrong?")* Thanks. I input correct API info, it seems to be working now. But since this is just a test site, I need to fix this issue on my actual site. So could you please teach me how to fix that issue? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAyMjYtMTA1MjUtZXJyb3Itd2l0aC1wYXlwYWwtZXhwcmVzcy1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86281 - Thank you received: 14262 - - 12 years 2 months ago [\#166859](#166859) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[10525 error with Paypal Express Checkout](/forum/29-payment-methods/870226-10525-error-with-paypal-express-checkout#166859 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero. What has gone wrong?")* Hi, Install this plugin via the Joomla installer and that will fix the paypal express plugin files: *This attachment is hidden for guests. Please log in or register to see it.* The following user(s) said Thank You: [shenkwen](/forum/user/33524-shenkwen "View shenkwen's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzAyMjYtMTA1MjUtZXJyb3Itd2l0aC1wYXlwYWwtZXhwcmVzcy1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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