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#   Error 14013

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12 years 1 month ago [\#169307](#169307) by [dbrody2004](/forum/user/33951-dbrody2004 "View dbrody2004's Profile")  *[Error 14013](/forum/29-payment-methods/870692-error-14013#169307 "Error 14013 for paypal pro shows up under the following conditions, which it shouldn't.  Product cost is $0 (free) Shipping is anything but $0  This has been tested in version 1.6 and 2.3.1 with the same results. It works fine as long as the product cost is other than $0 (not free).")* was created by *[dbrody2004](/forum/user/33951-dbrody2004 "View dbrody2004's Profile")*

Error 14013 for paypal pro shows up under the following conditions, which it shouldn't.

Product cost is $0 (free)
Shipping is anything but $0

This has been tested in version 1.6 and 2.3.1 with the same results. It works fine as long as the product cost is other than $0 (not free).

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzA2OTItZXJyb3ItMTQwMTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

- **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")**
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12 years 1 month ago [\#169311](#169311) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Error 14013](/forum/29-payment-methods/870692-error-14013#169311 "Error 14013 for paypal pro shows up under the following conditions, which it shouldn't.  Product cost is $0 (free) Shipping is anything but $0  This has been tested in version 1.6 and 2.3.1 with the same results. It works fine as long as the product cost is other than $0 (not free).")*

Hi,

Thanks to check the content of the payment log file in Configuration > Main > Files > Payment log file > See the report.
It can potentially give us more informations.

But I think that for this specific case, PayPal don't accept the $0 price, so a modification will potentially be required in the plugin in order to use the shipping price for the order price, and set the shipping price to $0.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzA2OTItZXJyb3ItMTQwMTM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

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