[Skip to main content](#vessel-content) # Eway payment problem - mismatched tag ## - **[shifty\_](/forum/user/3676-shifty "View shifty_'s Profile")** - [![shifty_'s Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3676-shifty "View shifty_'s Profile") Topic Author - [ Offline](/forum/user/3676-shifty) Less More - Posts: 35 - Thank you received: 1 - - 12 years 1 month ago [\#170033](#170033) by [shifty\_](/forum/user/3676-shifty "View shifty_'s Profile") *[Eway payment problem - mismatched tag](/forum/29-payment-methods/870820-eway-payment-problem-mismatched-tag#170033 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : eWay - There was an error while processing your transaction: mismatched tag Hi There When I run the eway plugin in debug mode it works fine. But when I switch it to live I get the error: I can't figure out what is causing it. Any help would be greatly appreciated. Cheers Mark")* was created by *[shifty\_](/forum/user/3676-shifty "View shifty_'s Profile")* -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : eWay - There was an error while processing your transaction: mismatched tag Hi There When I run the eway plugin in debug mode it works fine. But when I switch it to live I get the error: > There was an error while processing your transaction: mismatched tag I can't figure out what is causing it. Any help would be greatly appreciated. Cheers Mark Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzA4MjAtZXdheS1wYXltZW50LXByb2JsZW0tbWlzbWF0Y2hlZC10YWc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 1 month ago [\#170044](#170044) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Eway payment problem - mismatched tag](/forum/29-payment-methods/870820-eway-payment-problem-mismatched-tag#170044 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : eWay - There was an error while processing your transaction: mismatched tag Hi There When I run the eway plugin in debug mode it works fine. But when I switch it to live I get the error: I can't figure out what is causing it. Any help would be greatly appreciated. Cheers Mark")* Hi, Thanks to look at the payment log file in Configuration > Main > Files in order to see if there is more informations about the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzA4MjAtZXdheS1wYXltZW50LXByb2JsZW0tbWlzbWF0Y2hlZC10YWc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shifty\_](/forum/user/3676-shifty "View shifty_'s Profile")** - [![shifty_'s Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3676-shifty "View shifty_'s Profile") Topic Author - [ Offline](/forum/user/3676-shifty) Less More - Posts: 35 - Thank you received: 1 - - 12 years 1 month ago [\#170088](#170088) by [shifty\_](/forum/user/3676-shifty "View shifty_'s Profile") Replied by *[shifty\_](/forum/user/3676-shifty "View shifty_'s Profile")* on topic *[Eway payment problem - mismatched tag](/forum/29-payment-methods/870820-eway-payment-problem-mismatched-tag#170088 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : eWay - There was an error while processing your transaction: mismatched tag Hi There When I run the eway plugin in debug mode it works fine. But when I switch it to live I get the error: I can't figure out what is causing it. Any help would be greatly appreciated. Cheers Mark")* It says "Payment Log File is empty"... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzA4MjAtZXdheS1wYXltZW50LXByb2JsZW0tbWlzbWF0Y2hlZC10YWc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shifty\_](/forum/user/3676-shifty "View shifty_'s Profile")** - [![shifty_'s Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3676-shifty "View shifty_'s Profile") Topic Author - [ Offline](/forum/user/3676-shifty) Less More - Posts: 35 - Thank you received: 1 - - 12 years 1 month ago [\#170102](#170102) by [shifty\_](/forum/user/3676-shifty "View shifty_'s Profile") Replied by *[shifty\_](/forum/user/3676-shifty "View shifty_'s Profile")* on topic *[Eway payment problem - mismatched tag](/forum/29-payment-methods/870820-eway-payment-problem-mismatched-tag#170102 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- Browser(s) name and version -- : All Browsers -- Error-message(debug-mod must be tuned on) -- : eWay - There was an error while processing your transaction: mismatched tag Hi There When I run the eway plugin in debug mode it works fine. But when I switch it to live I get the error: I can't figure out what is causing it. Any help would be greatly appreciated. Cheers Mark")* OK - you can delete this post - it was an issue with my eWay profile. During the setup, they had left my address information blank. This was causing the issue. Sorry and thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzA4MjAtZXdheS1wYXltZW50LXByb2JsZW0tbWlzbWF0Y2hlZC10YWc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.286 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)