[Skip to main content](#vessel-content) # Error 10565: The merchant country is not supported ## - **[Mollova](/forum/user/33054-mollova "View Mollova's Profile")** - [![Mollova's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33054-mollova "View Mollova's Profile") Topic Author - [ Offline](/forum/user/33054-mollova) Less More - Posts: 5 - Thank you received: 0 - - 12 years 1 month ago [\#173431](#173431) by [Mollova](/forum/user/33054-mollova "View Mollova's Profile") *[Error 10565: The merchant country is not supported](/forum/29-payment-methods/871921-error-10565-the-merchant-country-is-not-supported#173431 "-- Error-message(debug-mod must be tuned on) -- : Error 10565: The merchant country is not supported. I've the following error with Pay Pal Pro: "Error 10565: The merchant country is not supported". Do you know the reasons? Thanks")* was created by *[Mollova](/forum/user/33054-mollova "View Mollova's Profile")* -- Error-message(debug-mod must be tuned on) -- : Error 10565: The merchant country is not supported. I've the following error with Pay Pal Pro: "Error 10565: The merchant country is not supported". Do you know the reasons? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzE5MjEtZXJyb3ItMTA1NjUtdGhlLW1lcmNoYW50LWNvdW50cnktaXMtbm90LXN1cHBvcnRlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 12 years 4 weeks ago [\#173485](#173485) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 10565: The merchant country is not supported](/forum/29-payment-methods/871921-error-10565-the-merchant-country-is-not-supported#173485 "-- Error-message(debug-mod must be tuned on) -- : Error 10565: The merchant country is not supported. I've the following error with Pay Pal Pro: "Error 10565: The merchant country is not supported". Do you know the reasons? Thanks")* Hi, The PayPal Pro payment gateway in only available in the USA, UK, Canada. It means that your PayPal merchant account has an address outside these countries and thus you can't use PayPal Pro. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzE5MjEtZXJyb3ItMTA1NjUtdGhlLW1lcmNoYW50LWNvdW50cnktaXMtbm90LXN1cHBvcnRlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mollova](/forum/user/33054-mollova "View Mollova's Profile")** - [![Mollova's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33054-mollova "View Mollova's Profile") Topic Author - [ Offline](/forum/user/33054-mollova) Less More - Posts: 5 - Thank you received: 0 - - 12 years 3 weeks ago [\#174350](#174350) by [Mollova](/forum/user/33054-mollova "View Mollova's Profile") Replied by *[Mollova](/forum/user/33054-mollova "View Mollova's Profile")* on topic *[Error 10565: The merchant country is not supported](/forum/29-payment-methods/871921-error-10565-the-merchant-country-is-not-supported#174350 "-- Error-message(debug-mod must be tuned on) -- : Error 10565: The merchant country is not supported. I've the following error with Pay Pal Pro: "Error 10565: The merchant country is not supported". Do you know the reasons? Thanks")* Hy, Paypal pro is working also in Italy and I've actived with Paypal. here the link of the documentations : [ www.paypalobjects.com/webstatic/it\_IT/de...pdf/paypalpro\_it.pdf](https://www.paypalobjects.com/webstatic/it_IT/developer/docs/pdf/paypalpro_it.pdf) maybe i should use a different plug in? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzE5MjEtZXJyb3ItMTA1NjUtdGhlLW1lcmNoYW50LWNvdW50cnktaXMtbm90LXN1cHBvcnRlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 3 weeks ago [\#174351](#174351) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Error 10565: The merchant country is not supported](/forum/29-payment-methods/871921-error-10565-the-merchant-country-is-not-supported#174351 "-- Error-message(debug-mod must be tuned on) -- : Error 10565: The merchant country is not supported. I've the following error with Pay Pal Pro: "Error 10565: The merchant country is not supported". Do you know the reasons? Thanks")* Hi, The documentation you linked is in Italian for sure but it does not say that "Paypal Pro (direct payment)" is available in Italy. Here a page which talk about the Paypal Pro used by the "Paypal pro" plugin : [ developer.paypal.com/docs/classic/paypal...PWebsitePaymentsPro/](https://developer.paypal.com/docs/classic/paypal-payments-pro/integration-guide/WPWebsitePaymentsPro/) As you will see, only US, UK and Canada are listed in the countries. > PayPal Payments Pro (Direct Payment) is available in the United States. It is also known as Website Payments Pro which is available in Canada and the United Kingdom. Minor regional differences include transaction limits, the kinds of credit cards accepted, and address information. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. 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