[Skip to main content](#vessel-content) # Stripe error: You must supply either a card or a c ## - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 12 years 5 days ago [\#176634](#176634) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#176634 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* was created by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* -- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: **You must supply either a card or a customer id** and the order is cancelled. Any hint? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 4 days ago [\#176641](#176641) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#176641 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, When testing it in frontend, do you have filled the credit card information with a valid credit card ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 12 years 4 days ago [\#176741](#176741) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") Replied by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#176741 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Yes, I used mine... and even the credit card's data for test on Stripe's web site. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 12 years 8 hours ago [\#177157](#177157) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") Replied by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#177157 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* So, it is possible to get support for this, please? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 11 years 11 months ago [\#177197](#177197) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#177197 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, Here is a thread about the same issue: [ www.hikashop.com/forum/install-update/87...edirect-failing.html](http://www.hikashop.com/forum/install-update/872073-after-cc-redirect-failing.html) There are two links to two other threads with potential solutions and also another potential solution at the end of this thread so please try them all and report how it went. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 11 years 11 months ago [\#177276](#177276) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") Replied by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#177276 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, yes I've seen those posts and: [ www.hikashop.com/forum/payment-methods/8...-working.html#157015](http://www.hikashop.com/forum/payment-methods/868421-stripe-plugin-not-working.html#157015) I've replaced the files manually too. Error persists. [ www.hikashop.com/forum/payment-methods/8...-failing.html#145529](http://www.hikashop.com/forum/payment-methods/866148-solved-stripe-payments-failing.html#145529) Error log file is empty. Error persists. Still [ www.hikashop.com/forum/payment-methods/8...-failing.html#145529](http://www.hikashop.com/forum/payment-methods/866148-solved-stripe-payments-failing.html#145529) I can't find Code: var stripeResponseHandler = function(status, response) { var $form = $("#payment-form"); if (response.error) { alert(response.error.message); $form.find(".payment-errors").text(response.error.message); $form.find("button").prop("disabled", false); } else { var token = response.id; $form.append($("<input type=\'hidden\' name=\'stripeToken\' />").val(token)); $form.get(0).submit(); } }; as I have Code: Stripe.setPublishableKey("'.$this->payment_params->publishable_key.'"); hkjQuery(function($) { $("#payment-form").submit(function(e) { var $form = $(this); $form.find("button").prop("disabled", true); Stripe.createToken($form, function(status, response) { var $form = hkjQuery("#payment-form"); if (response.error) { alert(response.error.message); $form.find(".payment-errors").text(response.error.message); $form.find("button").prop("disabled", false); } else { var token = response.id; $form.append(hkjQuery("<input type=\'hidden\' name=\'stripeToken\' />").val(token)); $form.get(0).submit(); } } ); return false; }); }); so I assume I have a newer file version Still [ www.hikashop.com/forum/payment-methods/8...-failing.html#145529](http://www.hikashop.com/forum/payment-methods/866148-solved-stripe-payments-failing.html#145529) I already have the instruction Code: hikashop_loadJsLib('jquery'); in my file. I tested the reverse ( Code: $doc->addScript('https://ajax.googleapis.com/ajax/libs/jquery/1.9.1/jquery.min.js'); but the error persists. [ www.hikashop.com/forum/install-update/87...edirect-failing.html](http://www.hikashop.com/forum/install-update/872073-after-cc-redirect-failing.html) I deleted the files too and re-uploaded them (both in front and back end). The error persists. [ www.hikashop.com/forum/payment-methods/8...-working.html#157015](http://www.hikashop.com/forum/payment-methods/868421-stripe-plugin-not-working.html#157015) I don't understand "readded it inside the Hikashop component panel" so I did nothing. [ www.hikashop.com/forum/payment-methods/8...-failing.html#147181](http://www.hikashop.com/forum/payment-methods/866148-solved-stripe-payments-failing.html#147181) As above, I already have the command Code: hikashop_loadJsLib('jquery'); and already tested it. The error persists. So, next step? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 11 years 11 months ago [\#177601](#177601) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") Replied by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#177601 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, I've just tested Stripe account with akeeba subscription component and it works fine! So the problem is definitely related to Hikashop's Stripe plugin. Can I have support, please? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#178215](#178215) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#178215 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, I will take in charge this thread. I saw that your strip plugin is no more visible (what I can easily understand) ; would it be possible to have a test account in your website in order to make some fast tests ? If I can access to your backend, I will be able to publish temporally the plugin, make the test and unpublish the plugin afterwards. The stripe plugin is highly based on javascript which make it very complicated to debug ; depending the website, the plugin can react differently. That's why it is difficult for us to reproduce the issues. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 11 years 11 months ago [\#178231](#178231) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") Replied by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#178231 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, I just sent you a private message. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#178265](#178265) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#178265 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, When you submit the form ; the stripe.js lib is called to generate some special content (including a token). If you check your Javascript console log, you will be able to find this message Code: Uncaught Error: Your key is invalid, as it contains whitespace. For more info, see https://stripe.com/docs/stripe.js So I edit your stripe configuration in order to remove the spaces beore and after the content. Unfortunately after that, I tried to make a test order but the javascript script from stripe seems to enter an infinite loop and my browser crashed the tab. For the rest of the tests ; I will recommend you to talk directly with the stripe support. I am able to fix some issues in HikaShop but what happen in the stripe library is out of my knowledge. Kind regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 11 years 11 months ago [\#178543](#178543) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") Replied by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#178543 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi Jerome, thanks for your support. While I really don't understan why I have to contact Stripe's support for something developed by you... (this is really strange to me), anyway herewith you can find their answer: > Unfortunately, it's difficult for me to diagnose what could be going wrong here without seeing the code in question. To clarify, we have a large number of users using Stripe.js, and nobody else is having issues with an infinite loop causing the browser to crash. This leads me to believe that there is something specific to the integration, and not actually Stripe causing the problem. I would highly recommend you (or the Hikashop team) add instrumentation / logging to the integration so you can begin to debug what is going wrong here. > > Sorry I don't have a better answer – but I hope this helps! Actually I have to confirm that it works fine with Akeeba subscriptions extension. Really, with it I just entered the keys and it works like a charms. I'm available to test (on another test site so we haven't any problems with tests). Please, let me know how you want to proceed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#178544](#178544) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#178544 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, Because even if we developed the implementation, your problem was a configuration issue (no bug in our plugin). The javascript issue I got during my test was an issue with the javascript code from: [ js.stripe.com/v2/](https://js.stripe.com/v2/) That's why I asked you to make one test in HikaShop in order to see if you got the same issue than mine and asked more details to Stripe ; because we are not responsible of the code that we did not write ![:)](/media/kunena/emoticons/8.png ":)") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 11 years 11 months ago [\#178634](#178634) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") Replied by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#178634 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, To be honest I don't like your reply at all. js.stripe.com/v2/ is used to every (I mean, **every**) plugin to get an answer from Stripe. In your reply you are implicitly stating js.stripe.com/v2/ return error **only** when used by your plugin, so the problem is within js.stripe.com/v2/. I repeat, js.stripe.com/v2/ is used even by akeeba subscription component and it works perfectly. But for a moment, **and only for a moment**, let's say is js.stripe.com/v2/ to not work properly only with your plugin. So what? It's not even your interest to get your plugin working fine? Stripe's support team is more than happy to give you the details you need to refine your plugin while I have not any idea where to start from. So please, as there is not much to configure (there are only two alphanumeric strings to set and the same strings work perfectly on akeeba component), ask to Stripe's team what you need to know in order to fix this problem. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 11 years 11 months ago [\#178753](#178753) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#178753 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, First, as Jerome said, the plugin is working fine on other merchants website. So it seems to be some kind of conflict on your website. Second, the problem happens after you click on the submit form of the credit card form and that part is handled by the javascript code of the Stripe javascript library that we're using in the plugin. We don't say that we don't want to fix the problem, but that the problem happens in a code that we don't know. That's why Jerome recommended that you contact the Stripe support so that they can look at the issue on your website (as it doesn't happens on our end, so we can't show the problem to them otherwise), so that they can analyze the issue and tell us if they have more information on the issue so that we can fix it, or tell you if it's something else on your website causing the problem, or fix the problem in the stripe library if it's something on their end (probably not). We'll be happy to fix the problem if it's something which is fixable in the stripe plugin. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 11 years 11 months ago [\#178819](#178819) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") Replied by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#178819 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi Nicolas, Thank you for your reply. I didn't received the "nested" message > nicolas wrote: ... so that they can analyze the issue and tell us if they have more information on the issue so **that we can fix it**. Anyway, it is (to me, at least) clear that the more information (about something I've not developed) I have to report to a thirdy part service supplier the better. Otherwise they say the same of you "it works fine with every other plugins" and I'm not able to fix the problem. The odd part is all the time we all spend to read the messages and reply to each while a your reply like "Please ask to Stripe's team to check A, B, C, D because we can't verify E, F, G in Stripe's library" would be much more help. Just my 2cent point of view. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 11 years 11 months ago [\#179248](#179248) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#179248 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi, So were you able to get any information from them regarding the problem with that payment method on your website ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 11 years 11 months ago [\#179273](#179273) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") Replied by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* on topic *[Stripe error: You must supply either a card or a c](/forum/29-payment-methods/872528-stripe-error-you-must-supply-either-a-card-or-a-c#179273 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.2.2 Hi, I've just created a Stripe account and want to add this method to my site. I've settled both secrete key and publishable Key of my Stripe account But testing it I get the error: You must supply either a card or a customer id and the order is cancelled. Any hint?")* Hi Nicolas, Thanks for your reply. Yes, I've got their check into your code but they didn't see anything wrong into it. So, Your code is right, their class is right. Below the line, I've a problem but not a solution. :silly: I loooked into plugins list to disable someone could conflict with your code but I don't see anyone could do it as I have only two other components installed (more than Joomla's default installation) and once disabled them I have no more to test. I should set up a test site clone of the original to made tests as long as I find which is the problem but only thinkng to install Falang and let it works with multi language/multi menu I die. Stéphane (at Faboba) worked very hard on my site to let Falang working fine and I'm not able to replicate his work, nor I can ask him to do it again only to set up a test site. So, there is not a solution with this condition. Thank you anyway. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI1Mjgtc3RyaXBlLWVycm9yLXlvdS1tdXN0LXN1cHBseS1laXRoZXItYS1jYXJkLW9yLWEtYz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.136 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)