[Skip to main content](#vessel-content) # Sage Pay does not work ## - **[Head](/forum/user/32682-head "View Head's Profile")** - [![Head's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32682-head "View Head's Profile") Topic Author - [ Offline](/forum/user/32682-head) Less More - Posts: 18 - Thank you received: 2 - - 11 years 11 months ago [\#177679](#177679) by [Head](/forum/user/32682-head "View Head's Profile") *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#177679 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* was created by *[Head](/forum/user/32682-head "View Head's Profile")* -- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#177682](#177682) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#177682 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* Hi, Can you please activate the debug mode in the plugin ? So we will be able to see the content send by the plugin to the SagePay platform. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Head](/forum/user/32682-head "View Head's Profile")** - [![Head's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32682-head "View Head's Profile") Topic Author - [ Offline](/forum/user/32682-head) Less More - Posts: 18 - Thank you received: 2 - - 11 years 11 months ago [\#177940](#177940) by [Head](/forum/user/32682-head "View Head's Profile") Replied by *[Head](/forum/user/32682-head "View Head's Profile")* on topic *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#177940 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* Hi Jerome, the debug mode was allready enabled. When I click on "view protocol" in the configuration it says the protocol file is empty. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#177943](#177943) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#177943 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* Hi, What "view protocol" ? I am sorry but I don't know what you are talking about. Please edit the file "plugins/hikashoppayment/sagepay/sagepay.php" and replace Code: if($this->payment_params->debug) { print_r($postData,true)."\n\n\n"; } By Code: if($this->payment_params->debug) { print_r($postData)."\n\n\n"; } It will help to display the debug data when the debug mode is activated in the plugin. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Head](/forum/user/32682-head "View Head's Profile")** - [![Head's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32682-head "View Head's Profile") Topic Author - [ Offline](/forum/user/32682-head) Less More - Posts: 18 - Thank you received: 2 - - 11 years 11 months ago [\#177975](#177975) by [Head](/forum/user/32682-head "View Head's Profile") Replied by *[Head](/forum/user/32682-head "View Head's Profile")* on topic *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#177975 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* I use the Backend in German, so I do not know the original label of the link. I'v allready edited that lines to: Code: if($this->payment_params->debug) { header('Content-Type: text/html; charset=UTF-8'); // print_r($postData,true)."\n\n\n"; echo $postData; die(); } I do an echo there, because $postData is not an Array. You can do another order in the demo shop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago - 11 years 11 months ago [\#177983](#177983) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#177983 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* Hi, Thanks ! Can you please replace the line Code: '<description>'.$product->order_product_name.'</description>'. By Code: '<description>'.strip_tags($product->order_product_name).'</description>'. It should fix the issue. It you have still problems with the "SagePay basket XML" ; you can replace the line Code: $postData['BasketXML'] = $bxml; By Code: // $postData['BasketXML'] = $bxml; To avoid the addition of the basket in the content. I added an option for the next build, so it will be possible to activate or deactivate the basket. We will processed some new tests, I guess that some tests where missing with the variants ![:)](/media/kunena/emoticons/8.png ":)") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Last edit: 11 years 11 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Head](/forum/user/32682-head "View Head's Profile")** - [![Head's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32682-head "View Head's Profile") Topic Author - [ Offline](/forum/user/32682-head) Less More - Posts: 18 - Thank you received: 2 - - 11 years 11 months ago - 11 years 11 months ago [\#177994](#177994) by [Head](/forum/user/32682-head "View Head's Profile") Replied by *[Head](/forum/user/32682-head "View Head's Profile")* on topic *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#177994 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* Hi Jerome, thank you for your quick support. The removeable of the <span> did the trick :lol: Edit: For everyone else. Replace line 126 in /plugins/hikashoppayment/sagepay.php from: Code: '<description>'.$product->order_product_name.'</description>'. to: Code: '<description>'.strip_tags($product->order_product_name).'</description>'. Last edit: 11 years 11 months ago by [Head](/forum/user/32682-head "View Head's Profile"). The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Head](/forum/user/32682-head "View Head's Profile")** - [![Head's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32682-head "View Head's Profile") Topic Author - [ Offline](/forum/user/32682-head) Less More - Posts: 18 - Thank you received: 2 - - 11 years 11 months ago - 11 years 11 months ago [\#180570](#180570) by [Head](/forum/user/32682-head "View Head's Profile") Replied by *[Head](/forum/user/32682-head "View Head's Profile")* on topic *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#180570 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* Hi, I've got a new one ![:-)](/media/kunena/emoticons/9.png ":-)") I've switched to the Plugin to Live mode. When I try to pay I get the following message: Status: MALFORMED Statusdetail: 3045 : The Currency field is missing. And here is the data for sage pay (I stripped the URLs and Address). As you can see, the field Currency is there: Code: VendorTxCode=15&Amount=10.2&Currency=EUR&Description=R15&SuccessURL=http://XYZ.de/arenz/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=sagepay&notif_id=5&tmpl=component&lang=de&Itemid=125&FailureURL=http://XYZ.de/arenz/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=sagepay&notif_id=5&tmpl=component&lang=de&Itemid=125&CustomerName=Head&SendEMail=0&BillingFirstnames=Head&BillingSurname=Head&BillingAddress1=My Address&BillingAddress2=&BillingCity=My City&BillingPostCode=12345&BillingCountry=DE&DeliveryFirstnames=Head&DeliverySurname=Head&DeliveryAddress1=My Address0&DeliveryAddress2=&DeliveryCity=My City&DeliveryPostCode=12345&DeliveryCountry=DE&ReferrerID=B5C3FBCA-9E9C-4C49-B3ED-3AFEEF7592A4&BillingAgreement=0&AllowGiftAid=0&ApplyAVSCV2=0&Apply3DSecure=0 Any Idea? Last edit: 11 years 11 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#180574](#180574) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#180574 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* Hi, It is strange (and not helpful) that the test mode is working and the live is not. If we can't test correctly the plugin in test mode... Can you please edit the plugin and replace Code: $t[] = $k . '=' . $v; By Code: $t[] = $k . '=' . urlencode($v); In order to force the url encoding ; But I got only a test account for SagePay, I'm not able to make live orders and be sure of my modification... So I'm a little upset that the live is not acting like the test mode ! Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Head](/forum/user/32682-head "View Head's Profile")** - [![Head's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32682-head "View Head's Profile") Topic Author - [ Offline](/forum/user/32682-head) Less More - Posts: 18 - Thank you received: 2 - - 11 years 11 months ago [\#180663](#180663) by [Head](/forum/user/32682-head "View Head's Profile") Replied by *[Head](/forum/user/32682-head "View Head's Profile")* on topic *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#180663 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* Hi Jerome, I'm sorry I've bothered you with that. I've entered the wrong password for the live system :whistle: Thank you for your quick response! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#180665](#180665) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Sage Pay does not work](/forum/29-payment-methods/872708-sage-pay-does-not-work#180665 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.6 -- Browser(s) name and version -- : Any Hi. I got several errors from Sage Pay when I try to pay via the plugin. Sage Pay says either (if more than one article in the cart): INVALID - 3021 : The Basket format is invalid. or (if only one article is in the cart): INVALID - 3195 : The line item amount details do not add up correctly. The Plugin is currently in testing mode, you can have a look at the demo site. Just let me know if you need any further informations or logins. Thank you.")* Hi, Good to know that the plugin is working fine. Typo are human ; we make some too ! Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzI3MDgtc2FnZS1wYXktZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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