[Skip to main content](#vessel-content) # Paypal can't send payment ## - **[bittrapper](/forum/user/35731-bittrapper "View bittrapper's Profile")** - [![bittrapper's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35731-bittrapper "View bittrapper's Profile") Topic Author - [ Offline](/forum/user/35731-bittrapper) Less More - Posts: 18 - Thank you received: 0 - - 11 years 8 months ago [\#191825](#191825) by [bittrapper](/forum/user/35731-bittrapper "View bittrapper's Profile") *[Paypal can't send payment](/forum/29-payment-methods/875180-paypal-cant-send-payment#191825 "-- url of the page with the problem -- : www.gorinpianotales.org/ -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : Firefox Hello, I have a problem with the Paypal-payment method. :( The shop works fine. I have only one payment-method and that is Paypal. At the end of the checkout, the Paypal-Website comes up. Everything is fine and all the informatio are correct (Total, Details of the order). I can login into Paypal and confirm. Then there is the last step at Paypal pressing a button like "Pay Now". After that the problem start: Paypal cancel the payment and give out an error-message: "We're sorry, but we can't send your payment right now." I tried the same from a german Paypal-Account and I have the same problem but it gives me a little bit more information... I translate: "This invoice is still payed. To get more information, call you dealer." Today I had a very long phonecall with the Paypal-Support. After some checks they told me that the problem is the at Hikashop. Maybe Hikah send no correct order numbers. They had same problems with another shop-software and in that case it was a bug in the software at the end. By the way I did one correct payment - it was the first test. But after that I only got the messages. I checked the order-numbers at Hikashop and I wonder that they were all empty. It is only an idea but could this cause the problem? How can I fix it? Do you have another idea? You can try it out if you like at the shop. If you send money (the english guidebook for teachers as ebook is cheapest product), I will send the money back to you but you want have success to send money at the end :unsure: I put two screenshots onto this email. Thanks for your help!")* was created by *[bittrapper](/forum/user/35731-bittrapper "View bittrapper's Profile")* -- url of the page with the problem -- : [ www.gorinpianotales.org/](http://www.gorinpianotales.org/) -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : Firefox Hello, I have a problem with the Paypal-payment method. ![:(](/media/kunena/emoticons/5.png ":(") The shop works fine. I have only one payment-method and that is Paypal. At the end of the checkout, the Paypal-Website comes up. Everything is fine and all the informatio are correct (Total, Details of the order). I can login into Paypal and confirm. Then there is the last step at Paypal pressing a button like "Pay Now". After that the problem start: Paypal cancel the payment and give out an error-message: "We're sorry, but we can't send your payment right now." I tried the same from a german Paypal-Account and I have the same problem but it gives me a little bit more information... I translate: "This invoice is still payed. To get more information, call you dealer." Today I had a very long phonecall with the Paypal-Support. After some checks they told me that the problem is the at Hikashop. Maybe Hikah send no correct order numbers. They had same problems with another shop-software and in that case it was a bug in the software at the end. By the way I did one correct payment - it was the first test. But after that I only got the messages. I checked the order-numbers at Hikashop and I wonder that they were all empty. It is only an idea but could this cause the problem? How can I fix it? Do you have another idea? You can try it out if you like at the shop. If you send money (the english guidebook for teachers as ebook is cheapest product), I will send the money back to you but you want have success to send money at the end ![:unsure:](/media/kunena/emoticons/22.png ":unsure:") I put two screenshots onto this email. Thanks for your help! - [ ![paypal_error.jpg](/forum/attachment/22589) ](/forum/attachment/22589 "paypal_error.jpg") [ ](/forum/attachment/22589?download=1 "paypal_error.jpg") - [ ![paypal_no_order_no.jpg](/forum/attachment/22590) ](/forum/attachment/22590 "...o_order_no.jpg") [ ](/forum/attachment/22590?download=1 "...o_order_no.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzUxODAtcGF5cGFsLWNhbnQtc2VuZC1wYXltZW50P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile")** - [![lousyfool's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28604.jpg)](/forum/user/28604-lousyfool "View lousyfool's Profile") - [ Offline](/forum/user/28604-lousyfool) Less More - Posts: 2143 - Thank you received: 747 - - [](http://www.inphase.one) - 11 years 8 months ago - 11 years 8 months ago [\#191831](#191831) by [lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile") Replied by *[lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile")* on topic *[Paypal can't send payment](/forum/29-payment-methods/875180-paypal-cant-send-payment#191831 "-- url of the page with the problem -- : www.gorinpianotales.org/ -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : Firefox Hello, I have a problem with the Paypal-payment method. :( The shop works fine. I have only one payment-method and that is Paypal. At the end of the checkout, the Paypal-Website comes up. Everything is fine and all the informatio are correct (Total, Details of the order). I can login into Paypal and confirm. Then there is the last step at Paypal pressing a button like "Pay Now". After that the problem start: Paypal cancel the payment and give out an error-message: "We're sorry, but we can't send your payment right now." I tried the same from a german Paypal-Account and I have the same problem but it gives me a little bit more information... I translate: "This invoice is still payed. To get more information, call you dealer." Today I had a very long phonecall with the Paypal-Support. After some checks they told me that the problem is the at Hikashop. Maybe Hikah send no correct order numbers. They had same problems with another shop-software and in that case it was a bug in the software at the end. By the way I did one correct payment - it was the first test. But after that I only got the messages. I checked the order-numbers at Hikashop and I wonder that they were all empty. It is only an idea but could this cause the problem? How can I fix it? Do you have another idea? You can try it out if you like at the shop. If you send money (the english guidebook for teachers as ebook is cheapest product), I will send the money back to you but you want have success to send money at the end :unsure: I put two screenshots onto this email. Thanks for your help!")* Hi, You must have deleted your "Order/Invoice number format" in the system configuration. See here: [ www.hikashop.com/support/support/documen...nfig.html#main\_order](http://www.hikashop.com/support/support/documentation/54-hikashop-config.html#main_order) --- Need help with customisations of layouts, style or other site development? [ PM me!](/component/uddeim/?task=new) (Don't forget to turn on [ "E-mail notification of new messages"](/component/uddeim/?task=settings)) Last edit: 11 years 8 months ago by [lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile"). The following user(s) said Thank You: [bittrapper](/forum/user/35731-bittrapper "View bittrapper's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzUxODAtcGF5cGFsLWNhbnQtc2VuZC1wYXltZW50P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bittrapper](/forum/user/35731-bittrapper "View bittrapper's Profile")** - [![bittrapper's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35731-bittrapper "View bittrapper's Profile") Topic Author - [ Offline](/forum/user/35731-bittrapper) Less More - Posts: 18 - Thank you received: 0 - - 11 years 8 months ago [\#191870](#191870) by [bittrapper](/forum/user/35731-bittrapper "View bittrapper's Profile") Replied by *[bittrapper](/forum/user/35731-bittrapper "View bittrapper's Profile")* on topic *[Paypal can't send payment](/forum/29-payment-methods/875180-paypal-cant-send-payment#191870 "-- url of the page with the problem -- : www.gorinpianotales.org/ -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : Firefox Hello, I have a problem with the Paypal-payment method. :( The shop works fine. I have only one payment-method and that is Paypal. At the end of the checkout, the Paypal-Website comes up. Everything is fine and all the informatio are correct (Total, Details of the order). I can login into Paypal and confirm. Then there is the last step at Paypal pressing a button like "Pay Now". After that the problem start: Paypal cancel the payment and give out an error-message: "We're sorry, but we can't send your payment right now." I tried the same from a german Paypal-Account and I have the same problem but it gives me a little bit more information... I translate: "This invoice is still payed. To get more information, call you dealer." Today I had a very long phonecall with the Paypal-Support. After some checks they told me that the problem is the at Hikashop. Maybe Hikah send no correct order numbers. They had same problems with another shop-software and in that case it was a bug in the software at the end. By the way I did one correct payment - it was the first test. But after that I only got the messages. I checked the order-numbers at Hikashop and I wonder that they were all empty. It is only an idea but could this cause the problem? How can I fix it? Do you have another idea? You can try it out if you like at the shop. If you send money (the english guidebook for teachers as ebook is cheapest product), I will send the money back to you but you want have success to send money at the end :unsure: I put two screenshots onto this email. Thanks for your help!")* Hello, all these setiings are untouched from me and the settup is "{automatic_code}" - please look at screenshot I uploaded... I also upload the setting of the Paypal-Module. All the best, Frank - [ ![AA_order_settings.jpg](/forum/attachment/22602) ](/forum/attachment/22602 "...r_settings.jpg") [ ](/forum/attachment/22602?download=1 "...r_settings.jpg") - [ ![AA_paypal_Settings.jpg](/forum/attachment/22603) ](/forum/attachment/22603 "...l_Settings.jpg") [ ](/forum/attachment/22603?download=1 "...l_Settings.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzUxODAtcGF5cGFsLWNhbnQtc2VuZC1wYXltZW50P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 8 months ago [\#191874](#191874) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal can't send payment](/forum/29-payment-methods/875180-paypal-cant-send-payment#191874 "-- url of the page with the problem -- : www.gorinpianotales.org/ -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- Browser(s) name and version -- : Firefox Hello, I have a problem with the Paypal-payment method. :( The shop works fine. I have only one payment-method and that is Paypal. At the end of the checkout, the Paypal-Website comes up. Everything is fine and all the informatio are correct (Total, Details of the order). I can login into Paypal and confirm. Then there is the last step at Paypal pressing a button like "Pay Now". After that the problem start: Paypal cancel the payment and give out an error-message: "We're sorry, but we can't send your payment right now." I tried the same from a german Paypal-Account and I have the same problem but it gives me a little bit more information... I translate: "This invoice is still payed. To get more information, call you dealer." Today I had a very long phonecall with the Paypal-Support. After some checks they told me that the problem is the at Hikashop. Maybe Hikah send no correct order numbers. They had same problems with another shop-software and in that case it was a bug in the software at the end. By the way I did one correct payment - it was the first test. But after that I only got the messages. I checked the order-numbers at Hikashop and I wonder that they were all empty. It is only an idea but could this cause the problem? How can I fix it? Do you have another idea? You can try it out if you like at the shop. If you send money (the english guidebook for teachers as ebook is cheapest product), I will send the money back to you but you want have success to send money at the end :unsure: I put two screenshots onto this email. Thanks for your help!")* Hi, I checked online for that error message and all the things I could fine were issues with the PayPal account of the buyer: [ ebayquestions.com/2013/03/10/were-sorry-...r-payment-right-now/](http://ebayquestions.com/2013/03/10/were-sorry-but-we-cant-send-your-payment-right-now/) Even some buyers buying stuff on Ebay had that error and PayPal is part of Ebay...So it was not related to the merchant account and thus, I don't think it is related to HikaShop. The invoice numbers are empty in your orders because no payment was made yet for them. By default, an invoice is only created after the payment, so it is normal. HikaShop always sends the order id to PayPal and that number always exists and is always correct. So please check your buyer account with the different advices of the link I gave above, and potentially try with another PayPal buyer account. If that doesn't help and PayPal says that there is a problem on our end, please ask them to provide precise information on what is the problem and we'll be happy to fix it (even though I doubt that it is the case since we have tens of thousands of merchants using PayPal with HikaShop and that's the first time someone would have such error message). 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